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OUR CUSTOMER REVIEWS
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4.5SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
308 ratings and 170 comments received in the last 90 days.
26 August 2025
Team are really lovely and helpful
13 August 2025
Fantastic! More comments above.
04 August 2025
I now have my ninth BMW, and would always choose my local BMW Centre - Dick Lovett, Swindon. They always display total Customer focus, the sales process was smoothly delivered and all points explained. I feel
03 August 2025
Excellent support during purchase process and vehicle production. Any issues were promptly addressed in a timely manner.
30 July 2025
Very helpful from start to finish. From understanding the financial envelope to choosing a vehicle which meets my requirements
25 July 2025
We felt it was a special occasion.
22 July 2025
From start to finish everyone we dealt with was excellent.
22 July 2025
All staff are friendly and knowledgeable. Trevor Johnson has made the whole process enjoyable and easy with regular updates and contact.
14 July 2025
Very empathetic sales process by David Seal who understood our needs, and was very patient with final selection including changing our minds at the very last minute. I had already discounted another dealer due to their heavy-handed sales approach.
13 July 2025
Extremely supportive throughout. Both Luke and James kept us fully informed on progress, the delivery date and went above and beyond to ensure the best of customer service.
04 July 2025
Pete Saunders was extremely knowledgeable and helpful in assisting us with our purchase. He regualry kept us informed with the build progress and expected delivery date. The whole process was easy and pleasurable.
28 June 2025
Luke Day is an excellent member of the team - for me buying the car was down to him and his understanding of my requirements.
26 June 2025
See above answer to first question.
26 June 2025
Simple, comprehensive and enjoyable experience
25 June 2025
The whole process was easy and well explained
25 June 2025
I contacted several BMW centres and the team at Swindon significantly demonstrated supberb customer service which was a deal maker. Andy the sales executive was friendly, informative and very helpful in meeting my needs. Excellent service.
06 September 2025
Time at the venue
05 September 2025
Excellent service generally
05 September 2025
Gary was fantastic, friendly, knowledgeable and very efficient and getting things done.
05 September 2025
Sarah was fantastic.
03 September 2025
Excellent in every way
03 September 2025
As above
03 September 2025
See above
02 September 2025
The reception employees greeted me warmly and introduced me to Paul in Service. Paul was very professional and knowledgeable. Ben's service video was excellent providing the insight into the red work.
01 September 2025
Some issues remain unresolved
01 September 2025
Concise feedback
31 August 2025
Polite and efficient service
29 August 2025
My service advisor Erin Robinson was excellent. She went above and beyond; her customer service is exemplary and is the reason why I am still a customer.
28 August 2025
Great communication
28 August 2025
Good personal service assupplied by Louis .
28 August 2025
Amazing was absolutely delighted with your support.
28 August 2025
Car was in for a health check prior to purchase. Inspection was thorough and then informative
28 August 2025
All completed as planned and more
27 August 2025
Experience was what I would expect for a premium brand- no better or worse than others experienced- VW/ Audi /Mercedes
27 August 2025
Very customer based service
27 August 2025
I'm treated well from the moment I telephone to the time I leave the premised
27 August 2025
All went to plan and on time. Staff were professional and clear communication.
27 August 2025
Very satisfied very very noticeable that prices are creeping up
27 August 2025
Great service from Sarah and Dean who did everything they could to help. I couldn't fault them and have made me think positively about using a main dealer rather than my local garage.
27 August 2025
Matt's customer service.
27 August 2025
Sarah was extremely helpful as always.
27 August 2025
Allways a great service,they look after me and my car
27 August 2025
Was not expecting a £100 voucher when the recall was completed to my satisfaction.
27 August 2025
Service inside was great. Who ever cleaned my car. The windows was awful. Really awful. I left and had to pay someone else to clean them
27 August 2025
Happy to help Super professional
24 August 2025
Same as quoted above
22 August 2025
Always have an excellent experience at dick lovett. Staff are efficient and capable, and I'm always confident that the work on the car has been completed to a high standard. Staff never push upselling of any work.
21 August 2025
As per the above the fault was frustrating but the way the team acted to try and look after me was very impressive.
21 August 2025
Service is always 10/10
19 August 2025
Service experience always good. Work done well and at slightly improved price. Complimentary clean, and use of space to work with refreshments always welcomed.
19 August 2025
Credit where credit due!
19 August 2025
See above
18 August 2025
A fantastic experience from start to finish.
18 August 2025
Good efficient service
18 August 2025
fixed the issue and great customer service
17 August 2025
Completed service as expected. Time slightly longer than suggested
17 August 2025
The work eas carried out quickly and efficiently.
17 August 2025
Delivered as promised
14 August 2025
All good
13 August 2025
Very satisfied, easy to book on the app, stafff helpful on arrival
13 August 2025
As above
12 August 2025
Didn't ask for a service on the car.
12 August 2025
the pre mot check let`s you know if things need doing first
12 August 2025
Mr. Roadway listened to what car I wanted and very quickly found me a suitable vehicle. Cannot say enough good words about him
11 August 2025
Good customer service. Paul Seaborn is very friendly and good and keeping me updated during the day
11 August 2025
Service was great and got a video showing my Service, spot on
11 August 2025
Efficient and professional
11 August 2025
Fast service, kept me updated with the situation and explained everything else whilst collecting the car. Overall very happy
09 August 2025
Very good professional service
08 August 2025
Always receive very good service at the Swindon branch friendly and helpful staff.
06 August 2025
just satisfied with the experience
06 August 2025
Customer service
06 August 2025
Work completed to expected standard
06 August 2025
The service is of high-quality and reassuring to me as a customer
06 August 2025
Everything was completed in a timely manner and a video showing health of vehicle.
04 August 2025
Service Advisor was really friendly and made me (and my dog feel welcomed). Communicated throughout the wait and made me feel like an valued customer not just a number.
03 August 2025
Tyre puncture repair carried at short notice. Also saved the the tyre which was new. Even wrapped up my electric tyre pump cable which I left lying on the passenger sea
03 August 2025
See above
03 August 2025
Erin was lovely to deal with
03 August 2025
Outstanding
02 August 2025
As well as the silly error the car wash wasn't great and the wing mirror was dirty.
02 August 2025
Efficient, friendly service
02 August 2025
Erin Robinson was my Service Advisor, throughout this journey she was outstanding and a credit to the team at Swindon. She was given a hard time from Sunningdale, but very supportive to me and kept me updated.
01 August 2025
Met expectation
31 July 2025
Price was quite high though.
31 July 2025
Excellent service
30 July 2025
Good customer service and attention to detail.Dick Lovett Swindon was clean well presented. Very customer focused and professional service.
30 July 2025
Great communication and service
30 July 2025
Problem sorted. Car ready on time and cleaned.
29 July 2025
Extremely helpful and were able to find and correct the fault while I waited.
29 July 2025
My issue with my advanced eye 3 was fixed and the team helped me set up my digital key which I had been struggling with. Erin even helped with my heads up not saving my settings.
29 July 2025
Ease of booking, communication and efficient
28 July 2025
Everything was quick and easy
28 July 2025
Dealt with very efficiently
27 July 2025
As above and! HONESTY is impeccable!
27 July 2025
Staff were pleasant and friendly.
27 July 2025
Great communication and service
25 July 2025
Very good customer service, kept me upto date with everything going on during my service
22 July 2025
I have had excellent service when dropping my car for service. Paul Seaborn my contact has been especially helpful.
22 July 2025
Excellent service, friendly helpful staff. Feel like a member of the family.
21 July 2025
See above.
21 July 2025
Very satisfied
21 July 2025
Contacted them on Tuesday and they booked me for the following day including a free collection from my home. Amazing service, friendly, knowledgeable staff. They even have my car a free health check and courtesy wash. Very happy!
21 July 2025
Outstanding
20 July 2025
From the bookings team, reception and service team. Everyone was very professional, polite and informative
19 July 2025
As above & very friendly staff
19 July 2025
Love the video, quick service, professional staff
19 July 2025
As above
17 July 2025
Fast friendly service
16 July 2025
As above
16 July 2025
The service rep Jade was very helpful
16 July 2025
Would have given 5* if they were able to contact me. I had to contact 4 times before I was able to schedule a date for MOT as they said someone will get in touch but no one did. But service itself was great and receptionists were welcoming & friendly
15 July 2025
Definitely worth the full stars
15 July 2025
As above to previous answer.
15 July 2025
Repairs completed satisfactorily
15 July 2025
Grate communication
14 July 2025
Customer service and service manager Paul were very friendly and resolved my problem quickly.
14 July 2025
Service technician mistook a stone for a nail in the tyre. quoted £310 for a new tyre..not required. Bonet strut was 2 years out of date on service report, I purchased the car used from a BMW dealership. Why was this not rectified prior to Purchase?
14 July 2025
Great customer service
13 July 2025
I dealt with the wheel refurbishment through Bristol but the work was excellent.
09 July 2025
Great service as ever from Paul Seabourne
08 July 2025
Good quick service
08 July 2025
Because it all went well
08 July 2025
Excellent
08 July 2025
As above
08 July 2025
I was given a lift home, kept updated regarding the repair and the car was beautifully washed when I collected it.
08 July 2025
Always done with enthusiasm and respect.
08 July 2025
Received next day appointment. Car was inspected almost straight away and resolved
08 July 2025
From greeting to leaving all perfect
07 July 2025
They problem was fixed
07 July 2025
Please see part of my answer above. In addition, my car was worked on by Carl Edwards- a technician who works with pride and high standards. I'm very grateful to Carl for his attention to detail and the care he takes in his craft. Thank you Carl!
05 July 2025
Great service and friendly staff, expensive advisories.
04 July 2025
VERY SATISFIED :)
04 July 2025
Staff were friendly and helpful, booking in process seamless, pick-up was a little slow but o was well looked after and offered refreshments
04 July 2025
Paul very helpful and friendly.
04 July 2025
The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner. The service advisor took great care of overseeing my car's visit.
04 July 2025
Staff were all very professional and helpful
04 July 2025
Job completed with no problem.
02 July 2025
As above
01 July 2025
Everything was done to the highest standard. I enjoyed a new BMW as my courtesy car. A big incentive to think of buying new?
01 July 2025
Exceeded my expectations
01 July 2025
Work was carried out efficiently and promptly and Gavin looked after me and kept me updated!
30 June 2025
The service identified issues I was not aware of and fixed them quickly.
30 June 2025
Positive experience
30 June 2025
Courteous and friendly service
25 June 2025
Nice people
25 June 2025
Much better experience than Trowbridge
25 June 2025
Everyone we dealt with went out of their way to assist us when questions were raised and to solve any problems quickly and efficiently.
24 June 2025
Gavin Parish is a great person. Very professional and very helpful.
24 June 2025
very good
23 June 2025
Everything was completed as planned
23 June 2025
It's just a really well run operation - no surprises, they do what they say they will do
22 June 2025
Satisfactory replacement of defective component but oil spots have appeared on drive which may or may not be as a result of work done
22 June 2025
Excellent service can be a bit pricey
21 June 2025
Always easy to deal with and friendly.
21 June 2025
Pleasant and always helpful staff. Quality vehicle servicing and comfortable waiting area.
20 June 2025
As above friendly and helpful
19 June 2025
Problem sorted under warehouse no issues
18 June 2025
Great experience
16 June 2025
Service reception and return of car washed.
16 June 2025
Easy to deal with and efficiency
16 June 2025
Just a tyre change on this occasion
15 June 2025
Good place for BMW service
15 June 2025
Service was brilliant from the service desk and Alex the technician because of the experience we will be taking out extended warranty.
14 June 2025
Staff professional helpful at every stage
14 June 2025
Fantastic dealership, helpful staff & Tom was superb
14 June 2025
Paul Seaborn has always been extremely knowledgeable and helpful with his considerate planning, professional advice and pleasant, friendly personality. Always feel confident I'm in good hands.
13 June 2025
I still had to come back the following day to collect the car
13 June 2025
Quick and easy.
07 September 2025
The team listened to my requirements and I was very happy with the outcome, special mention to Harry Braddock who helped me with my various telephone calls and queries