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ABOUT Dick lovett Swindon

Find out more about what we do and meet our team.

Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They inspected the tyre valves, advised me of their findings, and didn't charge me

Service

Too many Emails from Dick Lovett or are you that desperate for feedback.

Service

Any problems have been resolved promptly.

Service

Very professional and friendly

Service

Very good customer service provided by Kieran Hegerty

Service

no problems booking or collecting car

Service

First visit to Dick Lovett to enquire re service pack. Reception excellent friendly and helpful. Initial sales person did not know about service pack which surprised me somewhat but said he would get hold of someone who could help. Tom Sigee contd..

Service

See above.

Service

All probs solved.

Service

Took several emails and phone calls to get car seen for warranty defect

Service

For the same reasons above, my car still does not perform to the optimum level it should capable of and despite attempts by people to try and resolve this - it still is not rectified some 3 months after the purchase of 2 vehicles - very disenchanted

Service

Excellent throughout.

Service

would have gone to the highest level but there is still a niggle with the eplaced battery in the car 'key' continuing to say it needs replacing.

Service

As above.

Service

We had a call from bmw Swindon saying our car was ready to collect they were just going to clean and they asked if we were ok with it! We said yes please and we arrange to collect the car the following day. When we pick the car up it wasn't wash!

Service

The local dealer has changed its system of operation when booking in so it seems confusing, but everyone is polite and helpful.

Service

excellent service

Service

Excellent service from Hayley Smith. A pleasure to be a customer.

Service

Highly efficient & informative

Service

I had to wait a while to be seen but when I was the service advisor was really good. He was very knowledgeable

Service

Shame it took so long to get an appointment

Service

They cleaned my car inside and out. The problems I was experiencing have all been rectified. The two chaps on service reception were chatty (which suits me) and laughed at my jokes which always scores brownie points.

Service

Just read the history

Service

Service on the day was excellent but the time to book an appointment was too long.

Service

Work completed on time, superb customer facilities.

Service

Too pricey. Why someone should pay so high cost of even touching the car!!

Service

As above, although this time I got to meet Kieran, who again made sure that I had all of the information I needed, made me feel comfortable and was efficient.

Service

They have responded efficiently in dealing with issues arising. They do have only a few loan cars to cover the number of customers needing one. This results in long waits for an appointment - mainly caused by the number of BMW recalls!

Service

Had to wait for someone to see me, even though I organised to collect my car at a specific time. Car wasn't that clean when I picked it up.

Service

5 week wait to have car investigated for a potential dangerous fault is not acceptable.

Service

The service department deserves it.

Service

£540 for sevice including valet, car not valeted and expected to give car back for entire working day to have this done. Bmw Inspected differential, found leak but couldn't be bothered to wipe it clean to see where it's coming from

Service

They did what they said and within the timeframe advised.

Service

See above. Failed to deliver any standard of service or meet own promises.

Service

Efficient and friendly

Service

Too long

Service

One job was not carried out, despite it being a repair recommended following a recent MOT test.

Service

Efficient service and 'Dave' was very helpful.

Service

It is always a pleasure to come into the dealership for whatever reason. The staff are polite, professional and always helpful. It is for this reason that I continue to purchase my cars from Dick Lovett BMW.

Service

As above very helpful good service.

Service

Went to pick the car up when it was ready but the warning light was still on, so had a wasted trip & had to leave it to be checked out again. Luckily you were able to leave me with a car until mine was fixed as I needed transport.

Service

Friendly & such helpful staff.

Service

Always very satisfied with the service you give.

Service

The whole process was easy and straight forward. I liked the video of my car being checked over, showing tyre and brakes, though a longer video showing the whole process would be nice to see.

Service

Feathering on the tyres is diagnosed. Checks on steering/suspension components and wheel bearings have been made, with no fault found, the only fix is to replace the tyres, but at least I know the tyres are only issue.

Service

The service reception team are polite, the problem resolution of technical faults is weak - so difficult to accurately rate.

Service

Our emergency (a tyre blow-out on the motorway) was dealt with in a friendly and efficient manner.

Service

Usually a very enjoyable experience. Staff are always welcoming

Service

The centre accommodated me at short notice on a Saturday morning and completed earlier than predicted, including a wash and valet.

Service

See above. I expected a quality job, that is why I took the car to Dick Lovett, Swindon, I didn't get a quality job. I have no issue to pay for a quality job, I do have an issue receiving a poor inferior job "free of charge".

Service

Customer service was very good, I was contacted on the various issues relating to the MOT and service. I can't ask for more.

Service

Excellent service

Service

Because everything was explained in a thorough way and I was kept informed at every step.

Service

Reliable and helpful

Service

Excellent and caring service

Service

As above. It is worth pointing out though that I have always received good service at Dick Lovett Swindon. My previous service was carried out at Dick Lovett Bristol where I was not satisfied. Despite requests nobody contacted me.

Service

The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner.

Service

The garage are great, whole experience is let down by your call centre who it is obligatory to call to book a service.

Service

Excellent service at the time, however I have experienced some problems with BMW customer services in the past.

Service

No loan car and poor location

Service

Very satisfied, but may be persuaded to go elsewhere as is bordering on prohibitively expensive. Valet service is a very nice touch.

Service

Easy drop off.

Service

As per above - followed through with promises and kept me fully updated

Service

Everything was first class until I rang to find time for collection and arrived at that time to find there was a 30min delay to pay and collect keys . I was also told the car would be washed and vacuumed - it was only washed.

Service

Quick easy efficient and polite staff

Service

Excellent customer service, dealt with efficiently and quickly and explained everything clearly

Service

The above answer covers most of it...also , car given back washed.

Service

Very good service and informed all the way

Service

unable to get a service appointment after 5 calls and leaving 2 voicemails had to call BMW UK to get a response and book a service for my car, the very first appt offered was 5 weeks out until I refused then it 2 weeks. crazy.

Service

car done in time specified, further work needed, identified

Service

Service adviser (Kieran Hegerty) even collected my car from house and delivered back once work had been completed.

Service

Kieran kept me informed of progress as well as handling the admin with the hire car

Service

The fault on my car was fixed

Service

Don't know why but I am always suspicious that the

Service

no issues as expected

Service

Always kept aware of progress by John

Sales

They were extremely helpful throughout the entire process. They arranged for me to test a car for whole day. They were able to match an extremely competitive deal from elsewhere. Also, they accommodated a personal request when picking the car up.

Sales

Made to feel welcome without being "pushy"

Sales

Aways a pleasure at my local dealership (Dick Lovett, Rushey Platt, Swindon). guidance and help me choosing options (on a vehicle in the colour of choice but already in it's place in the production line). It was an interesting experience.

Sales

appointments kept on time which was not the case at VW.

Sales

Please see above. All staff at BMW were helpful and welcoming. James synced my phone and set up the other appropriate things. He explained the changes to the car over the last 3 years.

Sales

5th car from dick Lovett swindon and would say this is the worst of all 5 overall.

Sales

The whole experience was better than I have ever had before and this is my 5th car on the motobility scheme

Sales

Chris Young the gentleman who served us all the way through explained everything that we needed explaining went Over and above to help us find the right car

Sales

Conor Webley at Swindon BMW was friendly, efficient and ensured a great deal was offered that was hard to refuse. A thorough handover was also provided.

Sales

Let down again. Car sold with 11 months tax raher than 12 despite being organised for 7th April handover. No pre sale valet organised before handover. Both issues sorted with appologies and a two free tanks of fuel and valet a week later.

Sales

The dealership called me to enquire whether I was interested in looking at a replacement vehicle as my current model was a little over three years old. The process went well, although the vehicle selection wasn't as large as I hoped it would be.

Sales

Very easy straight forward and quick

Sales

Sales person very helpful in choosing car to fit what I was after.

Sales

Because as I said before it was a great experience

Sales

Friendly helpful staff nice car

Sales

Always looked after by staff.

Sales

Informative and efficient

Sales

Luke Day made the experience. A dealership is nothing without its sales team and Luke has been wonderful.

Sales

Kept me updated on everything on a daily basis

Sales

Satisfied with. The. Car

Sales

The process was painless and we were kept informed each step of the way.

Sales

The entire experience was just exceptional. Thank you Conor Webley!

Sales

Everything was exemplary. James never showed anything less than total professionalism the whole time. All my questions were answered and I knew exactly what I was getting.

Sales

Very enjoyable each visit with a relaxed atmosphere and kept informed regularly about the cars manufacture, delivery etc.

Sales

James was amazing

Sales

We have never taken delivery of a new car with the flourish we experienced at Dick Lovett in Swindon which capped what had been a very enjoyable process from start to end.

Sales

James burns from Swindon helped us so much. If my son gets too stressed he has seizures... save to say my son did not have any health scares. James made everything more easy for us everything was ready and prepared. FANTASTIC!!

Sales

Able to get exactly what we wanted quickly. Craig was excellent at keeping us informed along the way

Sales

It was wonderful - Chris came in on his day off to hand it over, plus gave us the real five start treatment and made it a really special event.

Sales

The car fulfilled all my expectations. Top class vehicle.

Sales

James Burns was excellent! He gave us weekly updates on the build and delivery progress and was always very responsive with any questions we had. Made the wait for the car fly by.

Sales

James has been a great Salesguy however, the processes behind the scenes at Dick Lovett need improving.

Sales

Good service and any problems where dealt with swiftly and efficiently.

Sales

Great professional sales guy

Sales

Everything went as expected.

Sales

John and also Richard are the reason the whole experience has been so positive.

Sales

The salesman was excellent.

Sales

Before sales, during sales and after sales - all were amazing and service top notch.

Sales

Very good service

Sales

THE NEGOTIATIONS ON PRICE AND PART EXCHANGE ETC WERE CARRIED OUT IN A FAIR AND CORDIAL MANNER