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ABOUT Dick lovett Swindon

Find out more about what we do and meet our team.

Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The centre accommodated me at short notice on a Saturday morning and completed earlier than predicted, including a wash and valet.

Service

See above. I expected a quality job, that is why I took the car to Dick Lovett, Swindon, I didn't get a quality job. I have no issue to pay for a quality job, I do have an issue receiving a poor inferior job "free of charge".

Service

Customer service was very good, I was contacted on the various issues relating to the MOT and service. I can't ask for more.

Service

Excellent service

Service

Because everything was explained in a thorough way and I was kept informed at every step.

Service

Reliable and helpful

Service

The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner.

Service

As above. It is worth pointing out though that I have always received good service at Dick Lovett Swindon. My previous service was carried out at Dick Lovett Bristol where I was not satisfied. Despite requests nobody contacted me.

Service

Excellent and caring service

Service

The garage are great, whole experience is let down by your call centre who it is obligatory to call to book a service.

Service

Excellent service at the time, however I have experienced some problems with BMW customer services in the past.

Service

No loan car and poor location

Service

Very satisfied, but may be persuaded to go elsewhere as is bordering on prohibitively expensive. Valet service is a very nice touch.

Service

Everything was first class until I rang to find time for collection and arrived at that time to find there was a 30min delay to pay and collect keys . I was also told the car would be washed and vacuumed - it was only washed.

Service

Easy drop off.

Service

As per above - followed through with promises and kept me fully updated

Service

Excellent customer service, dealt with efficiently and quickly and explained everything clearly

Service

unable to get a service appointment after 5 calls and leaving 2 voicemails had to call BMW UK to get a response and book a service for my car, the very first appt offered was 5 weeks out until I refused then it 2 weeks. crazy.

Service

Very good service and informed all the way

Service

Quick easy efficient and polite staff

Service

The above answer covers most of it...also , car given back washed.

Service

car done in time specified, further work needed, identified

Service

Service adviser (Kieran Hegerty) even collected my car from house and delivered back once work had been completed.

Service

Kieran kept me informed of progress as well as handling the admin with the hire car

Service

The fault on my car was fixed

Service

Don't know why but I am always suspicious that the

Service

no issues as expected

Service

No delays in checking in, service completed quicker than quoted time

Service

Kept waiting 20 mins just to drop off keys for service. Kept waiting 45 mins for car to be ready to take away.

Service

Last moment changes by myself were accommodated with efficiency and without fuss. Service issues dealt with quickly, efficiently and personably.

Service

Follow up since my last visit (where I was to be given a quote for some work) has been non-existent, in addition I discovered the boot of my car was left in pieces (various panels taken off and not reattached, loose fastners left with workshop rags)

Service

Work (MOT) done efficiently - some confusion over administration meant I had a wasted journey.

Service

Great personal service on the day!

Service

Good interaction with the staff and service visit totally as expected.

Service

The property is great however having been given the car back in an unsafe condition with 8 inches of snow on it i had to clear it for 10 mins before i felt safe to drive away, clearly the service rep felt it acceptable to drive it in that condition.

Service

Service was really good, had a couple of questions that they looked at and answered.

Service

Again, Thomas was brilliant and for that reasons I am completely satisfied.

Service

Fairly good service, but long wait to collect keys

Service

Bra cause the purpose of my visit has not been carried out yet

Service

An expensive service that did not make any attempt to resolve a problem only highlight it.

Service

I would not normally comment on the valeting service but that carried out on this occasion could have been a little better.

Service

Repair carried out promptly

Service

Staff provided a taxi, coffee & were very professional.

Service

overall service very good. Kept informed by the service department at all times. Only issue was that there was no courtesy car available unless I was prepared to wait a couple of months. Same situation as the car needs to go back into the workshop.

Service

Car was collected and dropped off as requested on time. Kept informed by service rep throughout day on progress.Only slight gripe was that I had to wait 3 1/2 weeks before a mutually convenient day was available for the garage to collect car.

Service

I don't understand why my car is showing as service required in 1200 miles after having a service.

Service

Extremely pleased with the outstanding service.

Service

They are efficient, professional and by and large very helpful. I had one experience which wasn't good, I was going to complain to the manager but never got round to it

Service

A very long wait to book in my car for a service and to receive a Loan car for the day. It was over 6 weeks from booking to service to confirm that I could have a loan car. Loan car was clean & very appreciated on the day though so was worth waiting.

Service

Car serviced and MOT, process and results clearly explained by the receptionist "HALEY" well done to her a good front for Dick Lovett.

Service

I am now, do not let it slip!

Service

Very happy with the Service. Picked up car and dropped it off when they said the would. Kept me fully updated during the day

Service

Parking as a customer on site is difficult as there were not any spaces. Had to park amongst BMW's for sale.

Service

I was kept informed at all times with how the work was going.

Service

See above.

Service

I highlighted 2 weeks prior to the service that the string for the manual release of the fuel cap had broken. It's frustrating to have to re-book the car in to have this fixed rather than have it fixed on the day of the service

Service

Very accurate explanations

Service

Helpful, friendly efficient

Service

Fantastic service with an easy car purchase.

Service

December appointment lostPrice quoted ignoredWrong service items fitted (then removed)

Service

Repaired vehicle promptly

Service

My vehicle showed a warning light so I took it into the service team they quickly arranged another car for me to drive whilst they investigated and repaired my vehicle this was ready for me to collect 2 days later with an excellent valet.

Service

Very good service from team

Service

Personable, punctual and as expected.

Service

The video was unnecessary, especially as I couldn't hear the mechanic's comments. It would have been better to use the time to clean the car.

Service

Although the service consultant, Kieran, couldn’t be faulted, in that he was polite, helpful and sympathetic the service manager didn’t even have the courtesy to come out of his office, even when I asked to see himPlus see above re my letter

Service

I can’t fault anything from the experience

Service

Very accommodating for the reasons expressed above and on the day fixed it so I could have a waiting appointment for additional convenience. Very good service.

Service

The service itself was carried out greatly, it was the waiting time which lead to some disappointment. The car was booked 3 weeks away for pick-up, courtecy car booking was 5 weeks away. That's unacceptably long.

Service

Please see comments in next section.

Service

A windscreen replacement was incorrectly diagnosed by Autoglass, the minor problem repaired to my complete satisfaction by the service team and an unnecessary insurance claim avoided.

Service

Almost perfect. The only slight disappointment was that my car's engine bay came out of the service workshop dirtier than it went in (oil smudges, dirty handprints etc). A very small point, easily rectified by a quick wipe around with a clean cloth.

Service

Very accommodating

Service

Prior to making appointment I advised the service advisor that I had just suffered an injury that made walking difficult no problem we will get you home. On the day of the service a different advisor said there was no record of this on the system.

Service

minor misunderstanding about the need for a waiting appointment but receptionist excellent and booked a taxi to take me home. Service manager also excellent.

Service

The salesman was excellent.

Sales

Very good service

Sales

Before sales, during sales and after sales - all were amazing and service top notch.

Sales

THE NEGOTIATIONS ON PRICE AND PART EXCHANGE ETC WERE CARRIED OUT IN A FAIR AND CORDIAL MANNER

Sales

Hard to answer as it's now a month late

Sales

Delivery of my car was delayed before Christmas and then again by a recall. I have not yet received my car some 15 weeks after order.

Sales

helpful staff

Sales

It was the best buying of a car buy far Kind regards Ceri

Sales

easy to deal with any very satisfield with staff I dealt with

Sales

The main reason we come back is the customer service provided by our salesman Luke Day!

Sales

Very satisfied with the service provided and delivery of car worked around us.

Sales

All questions answered and all necessary controls were explained and demonstrated.

Sales

Brilliant every step of the way, from start to finish a truly wonderful experience. Please see my comments to your question 1. I even received a big bouquet of flowers as a thank you gift.

Sales

Very welcoming ensuring we were looked after at all times.