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ABOUT Dick lovett Swindon

Find out more about what we do and our team.

Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was booked in for a day but due to engineer absence was required for two days which ended costing me a train/taxi fare to pick the car up the following day.Swindon team friendly and helpful however.

Service

Friendly staff catered to my every need

Service

Only concern remains BMW pricing - e.g microfilter

Service

Did as asked

Service

After the recent service my car definitely felt like a better drive.

Service

service completed as requested

Service

Always get first rate service, kept up to speed on what is going on.

Service

Again never had a problem, very happy.

Service

Car service was made very easy for me, with pick ups arranged for me to get to and from work.

Service

Did not go through the work done on the car. That was on the job sheet

Service

Very informative of what needs to be done (re. Service items) and again, treated like a valued customer.

Service

A very experienced team looks after you.

Service

Efficient friendly and professional. Nice surroundings and very helpful staff

Service

they did mess up my health check

Service

Fixed faults at a lower cost than the estimate

Service

Everything was handled smoothly and made to feel like a valued customer

Service

Good. one to one satisfactions.

Service

Informed of status during wait.

Service

Did everything that was expected with all staff very professional and friendly.

Service

Very efficient and customerfriendly

Service

I gave only 4 stars because I could not get booking slots myself. I had to use emergency service.

Service

Good communication and friendly staff

Service

I cannot add anything to the above entry

Service

I've previously been completely satisfied with the service experience especially the ease with which I was able to organise service & repairs. However, I feel by centralising bookings it has made it faceless, less personal & not more efficient

Service

I booked my car to refurbish an alloy wheel and when I arrived I was told this was not expected. Poor internal communication mean

Service

Because i was kept informed every step of the way.

Service

My car had a serious rear suspension failure and Dick Lovett Swindon were willing to take the car for inspection and repair at 1 week's notice while I was away on business. BMW Oxford were unable to do that.

Service

Good service

Service

Fantastic service in every way

Service

Good clear communication and excellent support

Service

Nothing extra to add to Q1’s answer

Service

Only an MOT but completed exactly within promised timescale

Service

All servicing was done to a high standard

Service

Dick Lovett Swindon staff has always made me feel welcome and strived to make my visits relaxed and enjoyable.

Service

Everything explained. Had to return as part not available but this went very smoothly and looked after very well

Service

Car mat was returned with a sizeable mark on the was not there when taken in.

Service

It was done quickly

Service

NICE PEOPLE

Service

Good service but confusing on the numbers

Service

I think the courtesy cars should be fairly similar to the cars being serviced. I dropped off a 330d Touring in dark grey and got a 218 convertible in bright blue. As I spend time visiting clients this wasn't ideal.

Service

Trouble free helpful staff

Service

No issue just gets on with what’s needed

Service

Please see my comments above. Everything was explained when dropping the car off, the Adviser had the correct information in front of him. Everything explained when I arrived to collect the car.

Service

Booked a courtesy car which was allocated to another customer requiring re booking. On second occasion part ordered was wrong resulting in further delays.

Service

Great value An respect for the service that I was provided on time.

Service

excellent customer service

Service

10 out of 10 fast service and a clean car afterwards

Service

good service

Service

I waited 3 weeks for a phone call to arrange work on something that went wrong after having my car for only 1week, even though I hadn’t spent 40-£50000 pounds on a brand new bmw I thought the service would have been better.

Service

They forgot to reset the onboard computer after the service

Service

Everything was completed as requested staff including receptionists all friendly and helpful.

Service

The staff confirmed with me what my vehicle was booked in for and the approximate time the vehicle will take to be serviced, cleaned and washed and ready for collection. Very Happy.

Service

Good,efficient and contacted promptly when car was finished. Car returned cleaned and video and explanation of service.

Service

History of the car and reasons for being unable to test drive with a technician were discussed in depth at booking. This was not available on arrival with the car and there was no flexibility without getting the manager involved.

Service

After calling to schedule an appointment to resolve the issues I had with my car, I needed to wait 5-6 weeks before an appointment was available.

Service

Good service and communications. Pick up could have been quicker

Service

As previously mentioned

Service

I have had good service recently.

Service

Happy customer

Service

Had to wait a few weeks to get booked in, and would have had to wait even longer if I wanted a curtesy car. However, once I arrived at the Service Dept on the day the service received could not be faulted.

Service

Quick efficient and on time. Gave a rapid turn around, I like the video pre service and the safety checks.

Service

Easy to deal with and good communication (texts and calls) through out the serevice process.

Service

I work in the British Army and time during the week for me to get faults fixed on a newly purchased car is at an absolute premium. I had to take a days leave to get a fault on a new car fixed, I wasnt afforded a courtesy car due to product recalls.

Service

Overall very good as usual, but was kept waiting for quite a while before a service adviser became available, though recognise it was first thing in the morning so a busy time of day for them.

Service

BMW have not followed up on resulting questions

Service

Slightly longer wait but handled efficiently

Service

Hayley was great. Professional but relaxed. A pleasure to deal with.

Service

Would have been higher if service agent had talked me through EOWC.

Service

good service but 3 week waiting time

Service

Very polite and welcoming

Service

If I think of just this time then I’m very pleased. Pleased with the way I’ve been handled and the people, and pleased with the workmanship.

Service

Dick Lovett should have taken more control of the situation and been the ‘customers champion’ when dealing with BMW centre for this issue. Problem management needs improving.

Service

The friend and helpful staff

Service

The score would have been higher had I been told what oil I should keep in my boot. Also the car wash wasn’t as good as expected.

Service

Again, car had to go in three times. Frustrated that Service Dept was not open Saturday afternoon which could have resolved issue faster.

Service

The lady I spoke to was nice but I was not impressed by the manager Gary Cumming who showed no concern or empathy whatsoever and brushed me off completely.

Service

Never had a problem in 5 years

Service

None of the issues requiring attention were their fault, but they have dealt with them efficiently to the best of their ability and within the resources they have - no false promises or unrealistic time lines.

Service

Resolved issues and went above and beyond.

Service

Everything runs smoothly .

Service

Issued raised have been improved, with minimum of effort by customer.

Service

Experts

Service

Easy to book. Competent service team. Pleased with the result.

Service

Everything went smoothly and efficiently from booking to collecting car.

Service

Very courteous people as always. The car went in for an end of warrenty check and an MOT. This car has a service plan but apparently the car needed new disc pads which of course were not covered on the service plan so that cost me £240, unexpected.

Service

Mechanic and service desk professional and helpful.

Service

Brilliantl. Customer service and quality of work, outstanding.

Service

Efficient service and problems resolved quickly

Service

Great service, good facilities, good experience

Service

Complete satisfaction and it wasn't too expensive.

Service

Mot carried out on the day. However update was given very late in the day even though the car had been dropped ff first thing in the morning

Service

Video walk round/inspection is a nice touch

Service

Same as above - I had to pay for the repair and then claim back from the warranty company, which was never confirmed to me beforehand, so came as a disappointing surprise. I fully expected this to be a direct claim from you to the company, as you had

Service

Serviced on time gave the car a health check and called when ready to collect offered service to give a lift back to home address

Service

Just great customer care

Service

All completed on time

Service

As above.this should have been picked up when I phoned to arrange mot and service

Service

Not great this time around. Lyndsey who usually looks after all of our BMW’s was covering MINI, and therefore I had to deal with a random person instead. Even after discussing the return of my vehicle, I never had any calls to keep me updated.

Service

The engine swap took place but the end result if that I have a car with a rough idle.I wanted to book it back in but I was told it was not an emergency and the next apppintment was two weeks later.This despite my car being off the road for two weeks.

Service

They are an excellent dealership. James Burns did a great job finding my approved used BMW. All of the staff are extremely helpful and nothing is ever a problem

Service

Had to Redbook due to part not in stock..

Service

Very good service provided at all times.

Service

Service is name of the business and that is what they give in spades

Service

They did the work plus a quick safety service and a valet well within the time specified

Service

Particularly the collect an deliver Service

Service

Everything was done that needed doing.

Service

The whole experience was faultless, including the interaction with BMW assist and Enterprise rental

Service

Been using Dick Lovett for last 17 years only once had reason to complain

Service

The service team is always lovely, however, it takes way too long to get a service booked, and when you don't complete all the work and the car breaks down 3 times because you didn't fix it the first time, that is a problem.

Service

Although this was just an oil change, it was done on time and I was informed as soon as it was finished.

Service

Work completed as promised though timing over ran and so no time for the promised car wash

Service

We were treated with respect and courtesy and efficiency - all of which are VERY important. The MAIN reason I continue to come.

Sales

It’s a shame I have to travel so far to get a good service. Local dealers could learn a lot from dick Lovett.

Sales

I have dealt with the same dealership - Dick Lovett Swindon since purchasing my first BMW. The service has always been excellent.

Sales

Very professional

Sales

Good communication throughout

Sales

LUKE WAS EXCELLENT

Sales

Our salesperson Luke was so helpful with all our needs taken into account and all negotiations were conducted in a comfortable and relaxed manner. All the reception people we met were pleasant and helpful.

Sales

Chris was superb. Listened, checked everything and gave me all the options and information needed.

Sales

All went smoothly and communication was key

Sales

It was a very special and memorable experience

Sales

The sales person Azad Ali was very professional in dealing with myself and my husband. He was very courteous, kind and understanding which made us feel as if we were dealing with a friend.

Sales

I was really happy. The only slight glitch was confusion over delivery date of my new car, but it was sorted out and all was well in the end.

Sales

The delivery matched my expectation

Sales

I'm very satisfied, I had been informed about every step of my purchase.

Sales

One point of contact throughout, Luke Day - fully able to answer all queries at the outset, good finance deal agreed, kept informed of progress and lovely touch with the unveiling on collection of the car.

Sales

James Burns of Dick Lovett Sales Swindon managed the whole process very professionally and kept me updated timely and helpfully throughout providing excellent and courteous service.

Sales

Friendly, clean, helpful, focussed on me and my wife rather than just me. Jack Ellis was our main contact and he couldn’t have been more helpful and focussed on us; a real asset to the showroom.

Sales

Nothing is wrong with the vehicle

Sales

Excellent larger dealership, very impressive, but treated me as an respected individual

Sales

There was a bit of a delay and no one seemed to know where the car was which was frustrating. However great effort was made when I finally went to collect it.

Sales

Very pleased with everything and we were even given a complimentary tank of fuel when my Wife asked how to fuel the car up. Luke made my Wife feel like Royalty when picking the car up and hiding it under wraps was a nice touch.

Sales

I was kept up to date the whole way through the process, and was able to collect the car a week after it was ready, once I had sorted out the return of my previous one to the respected dealer.

Sales

Unessary stress caused by BMW direct. around gearbox choice , however dick Lovett swindon was excellent in managing the situation. Thank you to all involved in getting the case resolved. Very happy in the end.

Sales

Salesman and his Manager were very helpful.

Sales

Excellent service from start to finish.

Sales

very welcoming and great dealership with a very modern showroom.

Sales

Keeping me informed on the progress of the new car on a regular basis.

Sales

Managed to achieve the price to change we needed when other dealers could not match. Although not our closest dealer now we are happy to travel where the service is of such a high standard.

Sales

Richard and Chris are both focused on the overall customer experience and customer satisfaction and put this before the sale. Both are honest, knowledgeable, likable and trustworthy...everything you do not expect to find in a car salesman.

Sales

The salesman was pleasant and took care to explain everything in detail

Sales

All members of the dealer staff treated me very professionally and efficiently. It is worth mentioning that the sales executive Mark Norton who dealt with my order,start to finish did great job.Polite,knowledgeable& professional. Well done & thanks.