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ABOUT Dick lovett Swindon

Find out more about what we do and meet our team.

Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

Jack Taylor

New Car Sales Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It would have been helpful to know the price of the service before I'd arranged it.

Service

The staff at Dick Lovett at Swindon are always very polite, sympathetic and quick at solving any problems.

Service

I felt like a valued customer not just a cheque book.

Service

Very satisfied, even though they did correct the wrong dent despite me drawing it on the diagram , they are a great bunch and very helpful.

Service

Team are great and had good experiences with last two cars but this third car - since we bought has been giving problems, we are concerned of the costs once we run out of warranty

Service

Tom Haskell was brillant to

Service

Carried out as expected

Service

Great service

Service

I booked online and received a prompt confirmation email. On arrival at the showroom, I was seen quickly and my vehicle was returned me in good time. The price was exactly as quoted - overall a very pleasant transaction.

Service

Put themselves out to help

Service

had to wait specifically for the service advisor who served me in the morning.

Service

Whilst the car was looked at promptly, it appeared that little thought was given to problem solving.

Service

Sorting creaks and rattles is difficult but they kept at it and the car is greatly improved

Service

Thomas Sigee was very helpful with my reported issues. He was particularly efficient at following up and keeping me updated with frequent calls

Service

The vehicle inspection stated that the brake pads had 6mm+ of wear left on them. Yet, when picking up the car, the service indicator stated that the car need "brake pads" in 3,300 miles. Those two things don't tie up, in my mind??

Service

Would be five starts if the lead times on courtesy cars wasn't so long. Six weeks is too much in my opinion.

Service

Quality customer care from David Stow from the minute we dropped our BMW right through to collection

Service

Kieran's customer service and attention to detail was outstanding

Service

Communications v.good, staff very professional.

Service

Competitive pricing and staff were very helpful. Both Vonda and Carl the M technician were excellent and knowledgable.

Service

The whole purchase process and the after-sales info and servicing service has been top notch 10/10

Service

They have provided an honest and quick service

Service

Service team were good and kept me informed of progress.

Service

As mentioned previously, the intermittent problem which necessitated the visit was not detected so continues.

Service

The service was great, the people friendly and issues with car fully resolved.

Service

Polite and helpful staff. Appreciate return customers

Service

Paid 10% less than originally quoted, good explanations of what was being done given. Excellent surroundings and refreshments offered as well as transport to work if required.

Service

Dick Lovett met my expectations

Service

I was originally told that the vehicle would be ready for Monday evening but I had to wait until Tuesday which was slightly inconvenient since I did not have a loan car.

Service

Great service and experience

Service

advised at booking it would take 90 mins. On arrival told it would take 2 hrs+, longer if I wanted the car cleaned. So I cancelled the clean and made arrangements for my children to be collected from school. Car handed back dirty after 50 minutes.

Service

Service is excellent

Service

Kieran as usual was excellent

Service

Quick turn-around. Respectful and friendly staff.

Service

Had the to take the car back once so far. Customer service is excellent.

Service

excellent service

Service

Always treated with Courtesy.

Service

Customer service brilliant

Service

The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner.

Service

Easy booking, swift collection, polite courteous driver, car done quicker than I had hoped at a very good price

Service

The vehicle was ready on time and there was no fault about which to complain.

Service

I couldn't have asked for more, except maybe better weather for the drive home. Car got filthy and Dick Lovett had just washed it.

Service

Generally very good but did not leave feeling I was special as a customer The service agent most certainly did his best

Service

All work carried out as discussed and with courtesy.

Service

Long wait for appointments to fix warranty issues. Some issues not fixed so I will now have to return he vehicle again which is costing my time and money to fix issues that are of BMWs making. The Mercedes garage come to me to collect my car!

Service

The approach used to resolve the problem was effective and successful

Service

The team was very informative

Service

Car collected and returned as agreed.

Service

Tom and Kieran (second mention!) got my car fixed, no problems, no drama. must mention the ladies on reception - alays friendly faces, very attentive.

Service

Contact was great, collection great, service excellent, never a complaint!

Service

Everything was 5 star - from the first phone call to Thomas to the moment I left from all at BMW - great job guys.

Service

The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner.

Service

Up front cost details and task performed well

Service

The agent at the desk was very friendly and cheerful. The job was done quickly and the car was parked outside by the door to just leave.

Service

Very happy with service provided

Service

Vehicle brought in with engine management light issues . Diagnostics investigation led to fuel pump, line & sensor replacement under personal warranty cover. Car collected after a week, Eml light came on on drive home. Car now sold ( as seen )

Service

All the work was explained and carried out exactly as stated and my car was returned to me cleaned inside and out which was a real treat.

Service

Excellent service

Service

Booking disasterous. Service delivery made up for it.

Service

MOT carried out while I waited even had car washed, thank you

Service

Knowledgeable staff, kept me informed throughout

Service

Great salesperson and excellent focus on customer neefs

Service

Efficiency and good friendly customer service.

Service

Free loan car. Price for service under what was quoted. Treated like a valued customer.

Service

Service carried out with no problems and on time

Service

When things go well, it goes really well. When things dont go as well, Dick Lovett's people bend over backwards to recover the situation.

Service

No issues with the latest service. However, it is difficult to get an appointment sometimes. When I had a flat tire I had to go somewhere else as the wait was more than 5 weeks.

Service

Was late in releasing the car after service. I have had to wait despite of given the time 4.30pm

Service

The service personnel are extremely helpful and friendly. Kept me updated on the progress of my car and anything that was outside of the normal.

Service

very satisfied. Vonda did a good job.

Service

Helpful, on time and clean car handed back

Service

My vehicle service was all done as requested , and the car was cleaned before it was returned to me.The uncleaned courtesy car let the overall experience down though.

Service

The car came back sparkling and shiny ,thank you,however the windows were awful, especially in the sunshine and had to be cleaned again . The tyre pressure monitor was also flagging up the pressure was low, this happened after last years service too.

Service

Did what I wanted.

Service

Once again just great service

Service

Met all my expectations

Service

Completed on time

Service

Everybody I had contact with at Dick Lovett in relation to the service was polite, helpful and efficient.

Service

Communication is very good when you manage servicing through the manager and his staff.

Service

I was told when I booked the car in it would only take around 30minutes so I didn't arrange a lift or courtesy vehicle only to be told on arrival it would be 2/2.5 hours to complete the work

Service

Prompt service for ADBlue top up

Service

Kieron is very professional and is an excellent service advisor.

Service

I felt looked after in the end, it took three goes but we got there

Service

The car was poorly cleaned whilst being serviced, the windscreen was smeared which made driving home towards the sun rather differcult. But apart from the cleaning the service/MOT was excellent

Service

Service was fast and easy.

Service

Ok

Sales

The service I was given was extremely very professional and I was made to feel comfortable throughout the whole process

Sales

all went well dealership profesional and always helpful. Car delivery was a couple of weeks later than expected, but it allworked out fine in the end. Conor took all the time i needed to be shown round the car and learn its many capabilities.

Sales

Excellent service and to unveil your new car was special.

Sales

The customer service was outstanding

Sales

very efficient

Sales

Went without a hitch, was quick and enjoyable. Edward was fantastic and had the car ready when he promised without delay.

Sales

All good

Sales

Everything went smoothly with courtesy and all my questions and queries answered and addressed.

Sales

On point of order very little detail was taken or written down. I ordered a dash cam which was not fitted even thou i had to wait 3 weeks delivery. Plus many phone calls from the salesman to go over items i had believed i'd ordered at origin.

Sales

I've been to many car garages of other brands but Dick Lovett Swindon was by far the best. The service received was second to none. Especially from Mark Stonham. They certainly look after you.

Sales

James was great

Sales

Service throughout was very good from all departments

Sales

Very happy to get my new car

Sales

They were very accommodating. Came up with the car and deal that I wanted. Kept me informed during the whole process.

Sales

Very efficient and welcoming, no pressure from the sales team

Sales

Got the car I wanted and in the time frame.

Sales

No problems at all and delivery of my car

Sales

Very informative journey

Sales

My only positive experience can be explained in 2 words....... Luke Day

Sales

Spot on. Car was waiting for us in all its glory on arrival. It was on show in the showroom, making the whole experience extra special. Nice touch from Dick Lovett in filling the car up for us also.

Sales

There was a slight hitch, due to incorrect number plates being printed; however, everyone helped to ensure that the issue was overcome, and I was able to drive my new car home.

Sales

James showed us around the car and how to set things up best for us . And if there was anything else after we took the car away just to give him a call

Sales

Friendly process