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The car was poorly cleaned whilst being serviced, the windscreen was smeared which made driving home towards the sun rather differcult. But apart from the cleaning the service/MOT was excellent
Service was fast and easy.
Kieran kept me updated with my car while it was with you,
kept informed of the situation and put at ease
The team at dick Lovett could not come more highly recommend 11/10
Kieran was excellent
Fantastic dealership that puts it's customer first. Nothing is ever too much trouble. Excellent customer experience. The service advisor Tom Maskell goes the extra mile for his customer as well as Ashley Chapman, the assistant service manager.
Very good service, done very quickly so I did not have to wait so long
Job was well done. Everything was efficient and people on the phone were polite.
all as described - video pretty good - warranty work completed
Work completed as promised, car returned very clean.
The service from all perspectives was faultless.
The service and quality was great but the cost is very expensive for an oil service and filter change Material cost <100 yet Bill was greater than 300
Tom was very professional in dealing with the diagnosis, repair and final delay in returning the car due to a lat minute part being needed.
Have dealt with Lovett since they were a small garage in Wroughton,really good people to deal with,first class outfit
Totally satisfied with the service of the people I dealt from with
On a personal level I don't feel the service I get is what is used to be.
Did all That was asked and good communication and sensible price.
Always knowledgeable and 'on side' service reception staff. It is always a pleasant experience at this dealership. Others could learn a great deal from Dick Lovett BMW in Swindon.
Very polite , thorough and customer friendly.
Although the car was primarily booked in for its first MOT, it had also developed a fault with the Connected Drive which had decided to randomly reboot throughout recent journeys. Problem fixed and the car returned in pristine condition.
Work completed on time
Overall very good but I had to phone twice to check that the repairs booked in for would be completed on schedule
Our BMW 520 was recalled for work on Exhaust gas recirculation. Part had to be ordered and a courtesy car was provided so that we could collect our car next day
In the past, I have had a mixed level of Service from Dick Lovett. It has been so bad in the past I have complained. On this occasion, it was perfect. The service rep (Kieran) was polite, informative and kept pertinent comms with me throughout.
My appointment time of 13:00 hours was not satisfied, 40 minutes later I challenged why my car had not moved from where I parked it. To be told (with attitude) they had rearranged it for 14:00 hours without consulting me was unreasonable.
Great service, once again. Picked the car up and returned it promptly.
Very satisfied found the noise and were great about it
It took twenty five minutes to get the car around to me . It had had a service wash which made the car worse than when I dropped it off then to be told it was a courtesy I would rather they hadn't bothered
Mad failures into success
Work was carried out. I was informed of results and car given health check. And courtesy car provided.
Service adviser had to be asked as to what peripheral components had to be removed and replaced for the recall tasks to be carried out that would then allow me to monitor over the next month or so should an issues arise.
Every time I use Dick lovett in Swindon they have let me down on either not completing work to a satisfactory condition or fulfilling their promises. I've raised this before but have seen no improvements
Recall work done and correction and remedy for emissions warning light. All done well and I was kept informed of the process and what would happen next. Staff courteous and very good customer service. Special mention for Thomas Sigee, service advisor
Everybody did what they needed to do to make it a good experience
Friendly and efficient service
The service I received was good, the only reason I had down scored my experience was the fact my car was ready for at least 30 mins before I given it back.
Was advised that I had a cracked alloy wheel. Was not given the option of getting it repaired & told I needed a new wheel costing £700. I have since had the wheel repaired elsewhere for £80.
I am very disappointed in the fact that I could've had an accident and not been able to prove this because of the behaviour of the engineer .
Outstanding - especially the man that dealt with picking the car up and dropping it off (apologies my husband couldn't remember his name)
The offside rear tyre has a lot more wear on it than the remaining tyres which came to light when the car inspection followed my purchase in Dec 2017.I was told the car was 100% when I collected it.it seems odd that this wear didn't attract action!
they do what they say they will do and alwaysgive excellent help and support inn the care of my car. My only comment is that the complimentary cleaning of the car tends not to live up to all the rest of the Service. It was less than good.
They let me now at all stages what was happening
Staff are great
My biggest issue with ALL BMW dealerships is communications! 1) I was on-hold for several minutes waiting for a response from service. 2) Then no one was available to discuss my enquiry 3) After leaving a call-back number, no-one returned my call 4
no delay at all
Extremely satisfied again as everything was done and communication was excellent.
Completed with in the time scale health video sent
Never a problem
Prompt and efficient service.
Lovely, friendly staff and confidence with the work.
Exactly as it says, completely satisfied.
Service staff helpful (Tom Maskel) and knowledgable. Car cleaned and complimentary health check.
So far all the people I have interacted with have been very friendly and helpful
Everything went as promised.
The service team are friendly helpful efficient and informative. (The showroom air conditioning was too cool for my liking)
The actions taken by the dealership went no way to eradicate the problem, they felt it was a bacterial issue which we do not. This has been present since purchase.
I'd have given a 5 but felt that my annual mileage and driving style were not taken into consideration when being advised that my rear tyres were near needing replacement.
Would've been 5 if it wasn't for the cost of tyres.
Everyone I dealt with was professional, helpful and happy.
Innacurate health check report. Cast doubt on whether any of the items were checked or any of the service items were carried out.
Professional service without intimidation.
2 days after an oil service, there was no oil left in my car, as indicated to me by the vehicle status. I then had to take the car back for repair and my house drive now has oil leak marks on, very unpleasant.
Couldn't fault it
The service was clearly explained. They keep me updated and everyone is simply professional, polite, friendly and nice.
For reasons stated above.
I asked for a service to be carried out and it was duly completed
Waiting appointment and I had to remind service advisor I was still waiting 40 minutes after I had seen my car had returned from the workshop.
The lady who was my contact was very nice and friendly hence the higher star rating but the issue hasn't really been fully resolved.
Only issue was the system not recognizing my service pack, but this was quickly sorted out. A professional service.
All items that required work were explained to me. Useful transfer to work service and all work completed on time.
5/5 nearly every time.
I couldn't expect more from a service and no problems with the car.
Very efficient and trusted service
The guys there are a delight, very professional and knowledgeable
Professional can do approach from all.
Kept updated on the unforeseen delay in handing vehicle back, offered reassurances and refreshments
Because you are very good.
Service completed well
Very efficient and friendly service
Booked my car in 6 weeks in advance, yet they didnt actually look at my car for 2 days when it came in which i feel was wasted considering it came in for cold/ first start problems. Which would have been a 5 minute check
Managed to squeeze me in for MOT test and service before the MOT test date ran out.
Very efficient, they did exactly what was required.
Been going to Dick Lovett for the past 17years on and off (when we have had a BMW).
The car was checked over thoroughly
I was expecting to collect my car at the end of the day it was brought in but had to wait until the following day. Otherwise I would have given an answer of 'completely satisfied'.
All went very smoothlyGreat communication
See above answer and I know that my car is in the safe hands of highly trained technicians
Only a very slight error but everything else good
Organisation was good.
clooected and returned car even though we are 16 miles away at no charge. all done on time. Have one minor fault with car that was not rectified otherwise would have been a 5
Fast, efficient and friendly. Helpful when addition works were required under warranty. Service dept. arranged a hire car to be dropped at my place of work.
More than satisfied as i used the drop off service to get to work which is very helpful.
Staff are very friendly and service was very good
Being DL,s customer since 1983
Good price and confident in the skills provided.
I'm completely satisfied with experience and outcome
Kieran was excellent
Very efficient service and customer support
They did the job as I would expect.
Some delays with delivery and first contact person was late to respond to messages/call backs. Always felt like he had other more important things to sort. But once Luke took over it was much better. Great service and communication- poles apart!
All was very good, to a high standard, no issues at all.
Although I had to wait several months for my new car due to production , David Seal the Salesman kept in touch with me throughout the journey which was much appreciated.
we were treated very well by everyone.
Although I would rather have spent more time in the new vehicle than sitting around and waiting to fill in and sign all the paper work, my experience and presentation of my new vehicle made me feel special.
I was made to feel very welcome by everyone I interacted with during the purchase of my car. The transaction was very relaxed with no heavy sales tactics.
I've received all I could asked and even more. A special thanks to Joey who assisted me personally till the day of the delivery.
Great service all round! Car arrived within time scale given & as said couldn't have asked for a better salesperson.
Conor was very efficient and great to deal with. The negotiations of the total cost were also very reasonable.
The centre is a great place to visit. It's modern, clean and well managed. It has an environment that welcomes and does not intimidate. The whole process from my first speculative visit to collection of my new car has been simple, straightforward.
Luke Day was great as always!
James went through everything with me all the staff was very polite and welcoming and I never felt pressured
Excellent service from Craig
In relation to the first question, I bought the car from Dick Lovett from the sales person Luke Day. Here I received first class service and a fair price.
Every question answered and every concern eliminated