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ABOUT Dick lovett Swindon

Find out more about what we do and meet our team.

Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

Jack Taylor

New Car Sales Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient friendly service

Service

Service was very good. No courtesy car available through the service department though, so that's a negative. But the sales team were able to arrange a car for the day. A while you wait service was not possible with the M class cars.

Service

Everything done just as required.

Service

Brakes fitted at a very reasonable price and on time

Service

This is the second time the car has been in over 3 months for different services - But during the health checks they have failed to spot a broken coil spring with was spotted by ATS when they changed my tyres

Service

See above. Failed to diagnose the fault and returned the vehicle implying it had been fixed.

Service

I was given a dirty courtesy car nowhere near the standard of mine it had to be cleaned inside before I could drive it away.

Service

Service Advisor was friendly and efficient

Service

Excellent all round

Service

SERVICE ARRANGED QUICKLY & COMPLETED EFFICIENTLY . STAFF HELPFUL .

Service

Just excellent ,no need to say more.

Service

I have used other BMW centres in the past (North Oxford). Dick Lovett BMW Swindon a different level of customer service.

Service

It's not great that tgere were buggies with the car , but it was reused and it is to be expected . What I liked was giving them the 'must haves' and then they searched and found what I wanted .

Service

Never ever a problem

Service

Now problems with service.

Service

Excellent customer service.

Service

Picked up issues I hadn't noticed however a mistake with the MOT meant it passed when it wasn't actually road legal however was picked up by further QA and resolved on the day at the cost of needing 2 new tyres and a £1200 bill just before Christmas.

Service

Had an excellent experience and this is a common theme when I use this branch.

Service

Well looked after

Service

Car not cleaned or vacuumed. £600 spent for both my cars to be serviced but because the dealership is upgrading its washing facilities the cars could (?) not be cleaned. Not a great reflection

Service

This is not a moan, it is what happened, justifying 3 stars. Sent 4 messages/mails explaining the car was being dropped off by someone else and I don't need courtesy car, had 1 reply, saying 'appt is all day'. service indicator not reset correctly

Service

I would have MUCH preferred to have been OFFERED a taxi back to work rather than having to ask for it. For the return to the dealership I would also have liked to be OFFERED a taxi. This is not about money but about attitude and for a warranty repair

Service

Perfect service every time thanks to Steven.

Service

I know that your wash facilities are not available at the moment, but the courtesy vehicle needed the windows and lights cleaned. Essential road safety especially when driving in the winter months.

Service

The service provided delivered exactly what I asked for

Service

Great customer service from both the Tom's that work in BMW Swindon. Both went above and beyond to help me sort the issues I was having with my car

Service

I received a phone call updating me quite early on in the day. One member of staff had been allocated to deal with my car and stay in contact with me, which was a nice touch.

Service

Diagnosed the problem with my lights

Service

Very helpful and polite

Service

We've purchased several cars from Dick Lovett & have always appreciated the more personalised relationship & service they offer.

Service

car was presented back to me with the cover that had to ne removed to fix the problem not properly installed. I had to point it out and the technician was called out of the workshop to fix that issue

Service

Friendly, professional people who always go the extra mile.

Service

In the short time scale with my self set constraints Trevor not only met my needs for purchase but went above and beyond during communication and when collecting up the new X5.

Service

Efficient service

Service

At vehicle collection, I noticed damage had been caused but not identified or repaired before the car was handed back to me. This damage was immediately rectified. Also, I could have prepared ahead, if I had known I was going to lose my in-car data.

Service

Tom was excellent in Customer Service

Service

Can't fault the customer service provided

Service

The service for the vehicle is good, however the long wait for an appointment when a courtesy car is available is not so good. Also there is not enough onsite parking for the volume of vehicles being serviced, never mind potential customers.

Service

My windscreen washers were blocked when I dropped the car for service - the washers were still blocked when I collected it ! What really mystified me was the car was Mot'd at the same time and passed without advisories.

Service

Super

Service

Good service but part of the charges seemed excessive.

Service

Staff were very friendly and helpful and happy with the work that was done but: 1. Wash & Vac was out of action. 2. Unable to establish why map update (free within the monthly service plan) could not be completed remotely through connected drive

Service

I thought my service intervals were every two years but it transpires my brake fluid and oil services have diverged which means the unfortunate return of annual services.

Service

Tom Sigee & Rory Nicholls (Swindon) were most helpful. I wouldn't have had a good experience had Tom not sorted the mess up when booking in my service over the phone. Rory carried out a good service & found the noise from from front wheel. Very happy

Service

Friendly and accommodating

Service

Fast lane worked well, people very friendly and helpful

Service

Great service, kept me informed and went the extra mile to try and sort out an issue.

Service

I'd give the service department 5 stars but because of the sales department it's a 3

Service

Smooth process

Service

Please see above response.

Service

Vonda communicated so well with what was going on with my car. She is very caring and amazing at her job!

Service

Likely costs outlined upfront and any further issues communicated before commencing work. Customer Service representative kept me informed of progress throughout and car was ready when promised.

Service

Very please, very clean and very quick

Service

It would have been helpful to know the price of the service before I'd arranged it.

Service

The staff at Dick Lovett at Swindon are always very polite, sympathetic and quick at solving any problems.

Service

I felt like a valued customer not just a cheque book.

Service

Very satisfied, even though they did correct the wrong dent despite me drawing it on the diagram , they are a great bunch and very helpful.

Service

Team are great and had good experiences with last two cars but this third car - since we bought has been giving problems, we are concerned of the costs once we run out of warranty

Service

Tom Haskell was brillant to

Service

Carried out as expected

Service

Great service

Service

I booked online and received a prompt confirmation email. On arrival at the showroom, I was seen quickly and my vehicle was returned me in good time. The price was exactly as quoted - overall a very pleasant transaction.

Service

Put themselves out to help

Service

had to wait specifically for the service advisor who served me in the morning.

Service

Whilst the car was looked at promptly, it appeared that little thought was given to problem solving.

Service

Sorting creaks and rattles is difficult but they kept at it and the car is greatly improved

Service

The vehicle inspection stated that the brake pads had 6mm+ of wear left on them. Yet, when picking up the car, the service indicator stated that the car need "brake pads" in 3,300 miles. Those two things don't tie up, in my mind??

Service

Thomas Sigee was very helpful with my reported issues. He was particularly efficient at following up and keeping me updated with frequent calls

Service

Quality customer care from David Stow from the minute we dropped our BMW right through to collection

Service

Would be five starts if the lead times on courtesy cars wasn't so long. Six weeks is too much in my opinion.

Service

Communications v.good, staff very professional.

Service

Kieran's customer service and attention to detail was outstanding

Service

Competitive pricing and staff were very helpful. Both Vonda and Carl the M technician were excellent and knowledgable.

Service

The whole purchase process and the after-sales info and servicing service has been top notch 10/10

Service

They have provided an honest and quick service

Service

Service team were good and kept me informed of progress.

Service

As mentioned previously, the intermittent problem which necessitated the visit was not detected so continues.

Service

The service was great, the people friendly and issues with car fully resolved.

Service

Polite and helpful staff. Appreciate return customers

Service

Paid 10% less than originally quoted, good explanations of what was being done given. Excellent surroundings and refreshments offered as well as transport to work if required.

Service

Dick Lovett met my expectations

Service

advised at booking it would take 90 mins. On arrival told it would take 2 hrs+, longer if I wanted the car cleaned. So I cancelled the clean and made arrangements for my children to be collected from school. Car handed back dirty after 50 minutes.

Service

Great service and experience

Service

I was originally told that the vehicle would be ready for Monday evening but I had to wait until Tuesday which was slightly inconvenient since I did not have a loan car.

Service

Sales adviser Azad was very helpful and informative. Kept me upto date throughout the whole process and went above and beyond to ensure I was happy.

Sales

Trevor Johnson was extremely helpful and made the whole experience very easy

Sales

Excellent service William Hargreaves was exceptional

Sales

Sales advisor 'Will Hargreaves' was brilliant

Sales

Richard who sorted the finance was brilliant & Craig the salesman was simply superb!

Sales

Excellent sales staff - smooth transition and all paperwork held in a quick and efficient manner.

Sales

Craig couldnt have been more accommodating or helpful. A seam less purchase.

Sales

Chris Young our sales contact was excellent throughout and taking delivery of the vehicle was a good experience.

Sales

Again great help courtesy

Sales

Staff were friendly and did not put any pressure to close the deal. I was dealt with with respect and courtesy.

Sales

The saies executive. Mark Stonham. was a pleasure to deal with. He is a first class ambassador for the company.

Sales

Helpful, friendly and good to deal with

Sales

Ok

Sales

The service I was given was extremely very professional and I was made to feel comfortable throughout the whole process

Sales

all went well dealership profesional and always helpful. Car delivery was a couple of weeks later than expected, but it allworked out fine in the end. Conor took all the time i needed to be shown round the car and learn its many capabilities.

Sales

Excellent service and to unveil your new car was special.