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ABOUT Dick lovett Swindon

Find out more about what we do and our team.

Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As noted above

Service

The video was unnecessary, especially as I couldn't hear the mechanic's comments. It would have been better to use the time to clean the car.

Service

Although the service consultant, Kieran, couldn’t be faulted, in that he was polite, helpful and sympathetic the service manager didn’t even have the courtesy to come out of his office, even when I asked to see himPlus see above re my letter

Service

I can’t fault anything from the experience

Service

The service itself was carried out greatly, it was the waiting time which lead to some disappointment. The car was booked 3 weeks away for pick-up, courtecy car booking was 5 weeks away. That's unacceptably long.

Service

Very accommodating for the reasons expressed above and on the day fixed it so I could have a waiting appointment for additional convenience. Very good service.

Service

Please see comments in next section.

Service

A windscreen replacement was incorrectly diagnosed by Autoglass, the minor problem repaired to my complete satisfaction by the service team and an unnecessary insurance claim avoided.

Service

Almost perfect. The only slight disappointment was that my car's engine bay came out of the service workshop dirtier than it went in (oil smudges, dirty handprints etc). A very small point, easily rectified by a quick wipe around with a clean cloth.

Service

Very accommodating

Service

minor misunderstanding about the need for a waiting appointment but receptionist excellent and booked a taxi to take me home. Service manager also excellent.

Service

Prior to making appointment I advised the service advisor that I had just suffered an injury that made walking difficult no problem we will get you home. On the day of the service a different advisor said there was no record of this on the system.

Service

A long delay (over a day even though the parts were available and to hand). The reason was a procedural block; over a day to get a central email authorisation to start the work. Three days to do simple work, creating major customer inconvenience.

Service

The dealership were able to fit me in and answer my call as there was an issue on my car that i purchased from the Sailsbury (Marshalls) dealer who never returned any of my 3 calls.

Service

Very honest and reliable

Service

As the curtosey car I received was nothing like the vehicle I brought in. A 1 series manual when I dropped of an executive auto car and have to see clients. Also no video of my service which I received from Bury St Edmunds last time.

Service

Friendly helpful staff

Service

My salesman for my last 3 vehicles has been Luke Day. He is exceptional and is the main reason we keep coming back.

Service

On completion, the mechanic ring me to explain the details of what he had found during the vehicle service and to say when it would be ready for collection. (In line with what I had agreed earlier in the day when handing over my vehicle)

Service

On collecting the vehicle there was a warning that the battery needed replacing. This was despite the car going through pre delivery inspection by the dealership. What disappointed most, was the general lack of urgency in seeing the issue rectified.

Service

Customer care is brilliant your made to feel special

Service

As above, the staff are always incredibly attentive to my needs. The service on the whole is completely professional .

Service

Very helpful and friendly. Sourced me a car to use whilst mine was being fixed, (unexpected as it only went in for an oil change).

Service

My previous BMW was damaged on two occasions while in the dealers care. To my dismay my current car was again damaged while being serviced (two alloy wheels were scratched). Although I sent an email highlighting my experience it was not acknowledged.

Service

Friendly and professional service

Service

booked my car arrived with the car on the date and time agreed and it was obvious that no one knew anything about it. Nobody returns phone calls and often doesn't answer it. After these complaints service department did do what they said.

Service

Excellent customer service from knowledge, professional and friendly staff.

Service

I was dealt with promptly and efficiently.

Service

Quick serviceEverything has been explained to me about what was done during the service

Service

Not quite the experience I expected from a BMW dealership, therefore somewhat disappointed

Service

Service delivered efficiently, good booking in procedure. Online tools now available too. Added benefits of Free of charge services.

Service

Satisfied with the aspect that Swindon itself was involved in. However, I’d previously left two voicemail messages on the overflow call system, trying to confirm the service booking time, as I was not sent a reminder of any kind. With no response!

Service

The service at Dick Lovett Swindon is great. Waiting times for work at Swindon far too long, Hungerford seems better. Quicker service required for a premium brand - get more people. Indicative of poor management, get a new boss.

Service

As above

Service

Felt that it was a good job done but it was expensive.

Service

From reception staff to sales and engineers you are feeling very welcome and you know your car is dealing with right hands.

Service

Excellent customer service.

Service

This particular time had to have replacement seat sensor within warranty.Needed courtesy car which was supplied.Everything turned out fine.

Service

Thought the service was good, Well informed, Wasn't waiting around for ages to talk to an adviser.

Service

Good service

Service

No surprises. Would have scored higher but the car cleaning was not thorough

Service

Car should have been pdi properly

Service

Was told would get video of leaking drive shaft seal on last service, have never received it!

Service

After sales service always of high quality and courteous

Service

Friendly ,efficient and for taking the initiative.

Service

Friendly service as soon as I entered the building, I was thrilled to receive the video. Let me say that I am always nervous about going into such a grand building but your staff are always wonderful and I am put at ease

Service

Faultless service.

Service

The fault had been resolved.

Service

No problems at all

Service

Issues with car resolved quickly and no pressure to return courteous car early due to my working hours

Service

Car in for MOT - plus the added air con! No newspapers, coffee machine broken, had to wait for someone from front desk to let me know when a service adviser was available (I could see)

Service

All staff helpful

Service

I reported brake squeal asking if that could be investigated. My car was returned without comment or the issue being resolved.

Service

Everything was done as promised with no issues and with a friendly demeanour

Service

same as above

Service

Have been using Dick Lovett for some years to service my wife's BMW, including the dealership where I bought this car. Very difficult to fault in any department.

Service

Kept us informed

Service

The aftersales support is usually good and their business is executed in a professional and friendly manner. But unfortunately on this occasion, I had to return the car for the service history to be added to the vehicle’s information display.

Service

I felt all concerned took a personal interest.

Service

To get vehicle in to put on diognostics was going to take over a month even though the vehicle was unsafe!!

Service

Despite the lack of help from BMW assist, the service staff did all they could to support me. Bit disappointing after spending £350+ on a tyre and my car being with them for 1 week it arrived back with me without a valet service.

Service

I now need to arrange to bring it in for reset.

Service

Not higher as unresolved issue but now waiting >6 weeks for courtesy car to get issue resolved

Service

All done very well.

Service

Car picked up on time, serviced and returned on time.

Service

Service chap Dave was enthusiastic and knowledgable about the car and fully explained the outcome of the service and health check. Highly recommend.

Service

Car was booked in for a day but due to engineer absence was required for two days which ended costing me a train/taxi fare to pick the car up the following day.Swindon team friendly and helpful however.

Service

Friendly staff catered to my every need

Service

Only concern remains BMW pricing - e.g microfilter

Service

After the recent service my car definitely felt like a better drive.

Service

Did as asked

Service

service completed as requested

Service

Again never had a problem, very happy.

Service

Car service was made very easy for me, with pick ups arranged for me to get to and from work.

Service

Did not go through the work done on the car. That was on the job sheet

Service

Efficient friendly and professional. Nice surroundings and very helpful staff

Service

Fixed faults at a lower cost than the estimate

Service

A very experienced team looks after you.

Service

they did mess up my health check

Service

Very informative of what needs to be done (re. Service items) and again, treated like a valued customer.

Service

Good. one to one satisfactions.

Service

Informed of status during wait.

Service

Did everything that was expected with all staff very professional and friendly.

Service

Very efficient and customerfriendly

Service

Good communication and friendly staff

Service

I cannot add anything to the above entry

Service

I booked my car to refurbish an alloy wheel and when I arrived I was told this was not expected. Poor internal communication mean

Service

I've previously been completely satisfied with the service experience especially the ease with which I was able to organise service & repairs. However, I feel by centralising bookings it has made it faceless, less personal & not more efficient

Service

Fantastic service in every way

Service

Good clear communication and excellent support

Service

Good service

Service

My car had a serious rear suspension failure and Dick Lovett Swindon were willing to take the car for inspection and repair at 1 week's notice while I was away on business. BMW Oxford were unable to do that.

Service

Very satisfied with the service provided and delivery of car worked around us.

Sales

All questions answered and all necessary controls were explained and demonstrated.

Sales

Brilliant every step of the way, from start to finish a truly wonderful experience. Please see my comments to your question 1. I even received a big bouquet of flowers as a thank you gift.

Sales

Very welcoming ensuring we were looked after at all times.

Sales

Cheerful and friendly staff, everything happened as promised.

Sales

Craig is a brilliant salesman nothing is too much trouble

Sales

The main sales person Joey Lloyd was very personable, helpful and knowledgeable. Without any hard sell he converted us to BMW whereas in the past we have generally had Jaguars or Mercedes Benz.

Sales

Excellent sales experience - friendly, knowledgeable and completely in tune with my needs.

Sales

Friendly informative staff.David Seal was the sales executive that dealt with my purchase, he is a credit to Dick Lovett, Swindon.

Sales

It was a pleasant experience.

Sales

No problems and complementary drinks and snacks were excellent. There are a lot worse things to do than drink tea in a BWM dealership!

Sales

Car delivered slightly early left me a little out of pocket but we fixed the majority of the issue.

Sales

I had been to a few other dealers prior to BMW and the service I received was shocking. BMW have been polite and helpful as soon as you walk in the door. Chris has been so helpful in the purchase of my car and helping sort out questions that I have.

Sales

Damon Chandler who was my dealership contact was easy to talk to and understand the process

Sales

No faults with the service and James looked after us just as well as Richard had done for our last two cars - thank you both.

Sales

As explained above. I was given time and each car was explained fully before I made my choice. The sales executive was knowledgeable and gave me confidence in what I was purchasing

Sales

Informed all along the way by James Burns. The unveiling of the car when we collected was a lovely touch. The whole process was smooth and we felt we were being looked after whilst never feeling rushed to make a decision.

Sales

Overall good experience where you were made to feel welcome and valued. A returning customer.

Sales

Absolutely first class. Having experienced dealerships from other premium brands, and also other BMW dealers, I have to say Dick Lovett BMW in Swindon is a world apart in every way. They are outstanding in every department from Sales to Service.

Sales

This car has everything I need and nothing more!

Sales

Flexible sales approach by salesman to my requirements, competitive price offered on a new car built to order, helpful during difficulties with DVLA in transfer of personal number plate from previous BMW.

Sales

Only disappointment was the original car I had selected had already been sold without the dealership knowing.

Sales

It’s a shame I have to travel so far to get a good service. Local dealers could learn a lot from dick Lovett.

Sales

We were treated with respect and courtesy and efficiency - all of which are VERY important. The MAIN reason I continue to come.

Sales

I have dealt with the same dealership - Dick Lovett Swindon since purchasing my first BMW. The service has always been excellent.

Sales

Very professional

Sales

Good communication throughout

Sales

LUKE WAS EXCELLENT

Sales

Our salesperson Luke was so helpful with all our needs taken into account and all negotiations were conducted in a comfortable and relaxed manner. All the reception people we met were pleasant and helpful.

Sales

Chris was superb. Listened, checked everything and gave me all the options and information needed.