clooected and returned car even though we are 16 miles away at no charge. all done on time. Have one minor fault with car that was not rectified otherwise would have been a 5
Staff are very friendly and service was very good
Fast, efficient and friendly. Helpful when addition works were required under warranty. Service dept. arranged a hire car to be dropped at my place of work.
More than satisfied as i used the drop off service to get to work which is very helpful.
Being DL,s customer since 1983
Good price and confident in the skills provided.
I'm completely satisfied with experience and outcome
Very efficient service and customer support
They did the job as I would expect.
.Conflict of information from service desk. Dont think they knew the answers
The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner.
No hassles, just a very minor point, if vacuuming also included the boot area this would have been perfect, this was not done (but only noticed a few days later) and certainly not serious enough to bring the car back.
Staff were great and really efficient
all details of service were explained and my queries were answered
The team at bmw swindon are excellent, professional and very helpful
Everything carried out as expected.
No one was available to give me a lift home so a taxi was provided free of charge
Pleasant and friendly staff however when I asked about a service which is due on my car was a bit shocked at what needed doing and the price as have only done 2500 miles since I purchased it last year and the car has low mileage
Very prompt with queries. Ashley handled the situation really well. Was very prompt and polite.
Shoe marks and hand marks were found within the cabin, no paper mats were used to cover the original mats
I asked them to retrive for me the Bluetooth passcode or to tell me were the Bluetooth module is located because the passcode is written on it but they didn't do any of those.
No appointment booked but engine oil leak started just before holiday departure. Staff in reception and workshop bent over backwards to try to remedy before due departure date. They failed but did everything possible to minimise delay on bank holiday
The 40k service was fine but the fault on the car the I asked to have fixed wasn't looked at.
Great service with no attempt to sell unwanted services ??
I just get the impression that staff are looking for things to charge for but maybe it's just the unreliability of the car
The service on this occasion was of a high standard. The air con service couldn't be completed due to an apparent equipment failure, but that was non-critical.
Very welcoming and can't do enough
Although I purchased the Sat Nav via a BMW Main dealer and they installed it Dick Lovett were unable to help me with a Sat Nav problem.
Excellent customer service. Dick Lovett truly provides an outstanding customer experience, from the receptionist to the service manager. Hayley, the service advisor was professional and went the extra mile. Outstanding BMW dealership.
The service was excellent, and the work carried out was perfect. My complaints though are: 1) too hard to get hold of a service advisor on the phone and 2) having to wait over a month for a service after the service is due, due to a busy dealership.
Called and update regularly. Nice to have a single point of contact when the car is in for the service. Booked the service via the BMW Connected drive app which advised on a price slightly lower than quoted when collecting the car.
Having to pay for a fault that wasn't generated by myself.
Kept the car overnight which was unexpected and meant rescheduling a couple of activities scheduled for the following day.
I can't fault the service quality or treatment I've received
Everything was checked and no faults found. The complimentary valet was OK, however the inside was not as clean as expected.
DL slotted me in in short notice. They were courteous and professional.
A pity I can't give zero. See answer above
Again, Joseph and the technician both kept me informed appropriately of the progress and ensured that the vehicle was ready in time for me to make another appointment that day. The vehicle clean inside and out was also a nice touch
They did everything I asked
They inspected the tyre valves, advised me of their findings, and didn't charge me
Too many Emails from Dick Lovett or are you that desperate for feedback.
Very professional and friendly
Any problems have been resolved promptly.
Very good customer service provided by Kieran Hegerty
no problems booking or collecting car
Took several emails and phone calls to get car seen for warranty defect
First visit to Dick Lovett to enquire re service pack. Reception excellent friendly and helpful. Initial sales person did not know about service pack which surprised me somewhat but said he would get hold of someone who could help. Tom Sigee contd..
For the same reasons above, my car still does not perform to the optimum level it should capable of and despite attempts by people to try and resolve this - it still is not rectified some 3 months after the purchase of 2 vehicles - very disenchanted
would have gone to the highest level but there is still a niggle with the eplaced battery in the car 'key' continuing to say it needs replacing.
The local dealer has changed its system of operation when booking in so it seems confusing, but everyone is polite and helpful.
We had a call from bmw Swindon saying our car was ready to collect they were just going to clean and they asked if we were ok with it! We said yes please and we arrange to collect the car the following day. When we pick the car up it wasn't wash!
Highly efficient & informative
Excellent service from Hayley Smith. A pleasure to be a customer.
I had to wait a while to be seen but when I was the service advisor was really good. He was very knowledgeable
Shame it took so long to get an appointment
Every question answered and every concern eliminated
John kept us informed every step of the way and couldn't have been more helpful
A pleasure end to end - fantastic product and super professional customer engagement all the way from reception through to business management.
Everything relating to the purchase was simple and well run
The whole experience was enjoyable and exciting. I was sent a video of my car prior to collecting it which was a nice touch and the staff went the extra mile to ensure I had a good experience when collecting my car.
Luke Day kept us informed throughout this process.
Our sales executive mark stonham explained everything clearly and gave an excellent handover and also a follow up call to see how we were getting on with our new bmw
John Warden was excellent he helped us choose our dream car and kept us informed every step of the way as well . After sales was also fantastic
The whole service received by John was first class. He was brilliant with all my questions and queries. And on collection of my car made it a really exciting experience.
The process was completely seamless, I would assume this would be down to the fantastic people pulling the strings in the background, a slick administration team and most importantly Natalie Starsmeare who is an incredible asset to the whole team!
Always kept aware of progress by John
They were extremely helpful throughout the entire process. They arranged for me to test a car for whole day. They were able to match an extremely competitive deal from elsewhere. Also, they accommodated a personal request when picking the car up.
Made to feel welcome without being "pushy"
Aways a pleasure at my local dealership (Dick Lovett, Rushey Platt, Swindon). guidance and help me choosing options (on a vehicle in the colour of choice but already in it's place in the production line). It was an interesting experience.
Dick Lovett BMW
Swindon
