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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
292 ratings and 198 comments received in the last 90 days.
07 March 2026
Trevor was very helpful from our first visit to the branch
06 March 2026
Everything went smooth
01 March 2026
Trevor and Umut - superb from start to finish, top guys! Unique in their approach, I highly recommend a large pay-rise to both.
26 February 2026
Good service
18 February 2026
Extremely pleased with the service we received from Michal and Zahra from initial enquiry to collection day. Michal was very kind and patient throughout the sales enquiry process. Zahra provided excellent technical assistance and support.
11 February 2026
Very very satisfied . From Trevor to Rane to the receptionists . Everything about my experience there was top tier . Swindon dick Lovett sets a very high standard indeed
10 February 2026
Amazing Experience, Will recommend Trevor to anyone. Couldn't do enough for me!!!
07 February 2026
Great service throughout the process
04 February 2026
Trevor is always their most professional and always there to support
03 February 2026
The whole experience was very relaxed . We felt very comfortable with the people assisting us Luke Day and Rane.There was absolutely no rush or pressure. It was an enjoyable experience from beginning to end working with professionals.
02 February 2026
Communication was brilliant and I was guided through the process
22 January 2026
From the first day visiting to enquire to the day I collected my car, the service received has been second to none. Everyone I have spoken to have been very accommodating, asking if we'd like refreshments during each visit and always friendly!
21 January 2026
Lots of issues with ordering process, accessories, poor communication. On collection day the sales person was absent so Michal Mizielski and Richard Tweedle had to cover and did an amazing job. The car had to come back that day due to a fault.
20 January 2026
James was very good at finding us the car that we wanted and was very helpful.
20 January 2026
Zahra was very clear with the info provided & service was smooth from start to finish
16 January 2026
Great service
13 January 2026
I was very happy with my experience I've never bought a car from a main dealer before and Antoneta made the experience stress free and easy, she answered all my questions promptly and sent me multiple videos of the car keeping updated on its status.
12 January 2026
Excellent customer service and knowledge
07 January 2026
Very efficient and professional service from start to finish.
21 December 2025
Excellent from start to finish good communication
19 December 2025
Trevor Johnson gave a very good service
16 December 2025
The whole experience was effortless. The team really listened to what we were looking for and spent time to find the right solution
08 March 2026
Had a problem with vibration on the front at speed and parking break sticking. Senior engineer took the car out with me in the car to try and replicate the problem. On inspection, found all tyres were just under 4mm and advised tcheck the steering
08 March 2026
All tasks completed and car cleaned really well. Good communication throughout the day to make it a good experience.
08 March 2026
Have dealt with Lovett for 45 years and They have always given excellent service.
08 March 2026
I've always had a great service and this is because of your excellent people I had a terrific rappour with Tom Maskell and Erin has seamlessly taken over
08 March 2026
Excellent customer service
07 March 2026
Gavin Parish could not have been more helpful, accommodating or friendly. He went out of his way to rectify an issue with a new car and made me remember why I chose BMW in the first place. Excellent, personal and brilliant communication. Thank you!
07 March 2026
Always well looked after and kept to time scale ! Used Dick Lovett's for many years and never had to complain ! Would readily recommend !
07 March 2026
I'm very pleased with the service I received.
05 March 2026
Reception staff delightful and welcoming. Paul Seaborn was exceptional. I was extremely worried but he assured me everything would be fine and it was. Very patient. Service and repair completed v efficiently. Excellent comms - very pleased indeed.
04 March 2026
Efficient and ease of check in and paying bill
04 March 2026
Paul and his service staff were very helpful and although I had to call back to see them they sorted out the problem for me. My only complaint was that they had the car for almost nine hours before I could collect it.
02 March 2026
Great service
02 March 2026
Service was amazing from the moment I walked in, to the moment I left. I was truly impressed by everyone's kindness and grateful for the help to get my car sorted, and to get me to work especially as I had not made an appointment.
02 March 2026
Completely satisfied with the work, it's just the value of the work I thought was quite a high cost!
02 March 2026
Car returned promptly
02 March 2026
Dropped the car for an MOT and picked it up with a turn indicator fault. In addition the USB-C charging ports in the back are not working anymore. The bonnet struts have been replaced after the MOT was done. Garage is adamant that is just an old car.
01 March 2026
.
01 March 2026
All round, great experience. Well looked after and kept informed of when MOT was completed so I could collect.
01 March 2026
Paul was very helpful.
01 March 2026
Happy with work undertaken and collection and return of vehicle. Valeting inside car - door jams dirty, bits on front seat carpet and black sludge inside boot at right side between boot lid and car frame.
01 March 2026
Polite service advisor and managed to get a replacement tyre same day
01 March 2026
Quick service, polite and helpful, car wash a bonus.
01 March 2026
Everything carried out to my satisfaction
25 February 2026
Dave was very professional from the start, accompanying us on the test drive and when we purchased the vehicle Dave went through absolutely everything he answered all our questions and on handover day Dave set up our BMW app to personalise it for us.
25 February 2026
Short notice and no fuss. Very supportive and helpful. Paul especially
25 February 2026
Very helpful as usual. Kept me updated.
25 February 2026
The problem that was meant to be resolved wasn't and I don't believe it could have been checked before completing the work.
25 February 2026
BMW Siwndon so far have been a pleasure to deal with. Excellent communication, timely, professional, personable and most importantly to me, they've taken great care with my car, from servicing to adding BMW upgrades.
25 February 2026
Good delivery time, good facility to wait whilst car was serviced and friendly staff.
25 February 2026
Efficiency and enthusiasm to ensure you as the customer get the best results.
25 February 2026
Excellent, professional service (as usual!!)
24 February 2026
The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner. Penny (Technician) was very clear and detailed in presenting the CitNOW vehicle health check of my car.
24 February 2026
Everything was fine and service was as always top drawer but albeit FOC car clean, it was not the best, I understand this is complementary but 5 out of 10 is being generous.
24 February 2026
Confused about whether a tyre was in stock
24 February 2026
Excellent service
24 February 2026
Took my car to BMW Swindon on 19 Feb for an MOT and was advised £410 of
24 February 2026
Did what we booked the car in for. Price was what we were told. Car cleaners do a great job.
23 February 2026
Alway an excellent service at dick lovett
23 February 2026
The attentive nature I always receive when I venture to Dick Lovett BMW in Swindon. From the moment you enter the door, the girls on reception always stand to welcome to you.
23 February 2026
Great helpful staff
23 February 2026
Work was completed to a very high standard. A full video report covered the work and the general condition of the car. It was returned cleaned and vacuumed. Perfect.
23 February 2026
Good communication and professional staff.
21 February 2026
Sarah and Paul provided fantastic service as always. They're very professional and helpful. I am still waiting on a final document for proof of warranty work, but in fairness I haven't had chance to chase as we've just had a baby.
20 February 2026
5* great service even though my Bmw was in for a recall i had a complimentary vehicle inspection and vehicle wash and a unexpected video of the inspection absolutely fantastic service
17 February 2026
Very professional and I was informed of all actions as the morning went on.
17 February 2026
Friendly and efficient
16 February 2026
Efficient booking, everything ready on arrival inc courtesy car.
16 February 2026
When I collected my car, I was told there was a noise coming from the front suspension and it might be the diff wearing. I had no noise before I brought the car in.
16 February 2026
The work was completed quickly and returned to me washed and ready earlier than expected.
16 February 2026
Very professional and helpful
15 February 2026
All went to plan. Just a MOT so looking for no hassle which was achieved.
15 February 2026
Would have given a 5. Bit disapointed that the vehicle was in the garage for three and a half days and that the service book was not filled in. Still waiting for the petrol cap retainer
14 February 2026
Was told it would take a couple of hours but was 5.5hrs in the end.
14 February 2026
9am booking for MOT & service took all day! I asked for a time to return but was told it was unknown and would take a long time
14 February 2026
The staff were very polite and helpful
13 February 2026
First class service from start to finish
11 February 2026
While you wait appointment booked. Good service as usual, prompt, careful cleaned. Very happy customer.
10 February 2026
Seamless from booking through to collection plus technicians video and plan for next service were well laid out.
10 February 2026
All round excellent experience
10 February 2026
Best customer service, very friendly staff and very good service
10 February 2026
Fast track service complete within 2 hours.
10 February 2026
Perfect service
09 February 2026
The personal were pleasant and helpful and the centre was as always clean and tidy
09 February 2026
Professional as always.
08 February 2026
Excellent service from booking to completion
08 February 2026
Nice
08 February 2026
Very welcoming , explained everything nicely
07 February 2026
Good service and advice and the prices seam to be a lot better than previous years.
07 February 2026
Excellent professional service. Good coms. Comfortable environment.
06 February 2026
Staff are all very helpful and welcoming, and they certainly seem to do everything they can to help with whatever the cause for my visit is
06 February 2026
Service gets better every time i come to dealer. Excellent
05 February 2026
Good comms, hassle free.
05 February 2026
Helpful, friendly, issue sorted quickly.
04 February 2026
Efficient but not clear why I had to fill this survey in twice - once in the showroom on paper and here too?
03 February 2026
Needed new wipers and within 25 Mins they were fitted
03 February 2026
Friendly and professional - as usual!
02 February 2026
Great communication and updates regarding the repair being carried out.
02 February 2026
Quick response to the booking, great communication and customer service Presentation of the car was excellent
02 February 2026
Communication was very good from start to finish
02 February 2026
Friendly advisor who kept me update on progress and was able to answer my questions efficiently.
02 February 2026
Punctual service, delivered as agreed
31 January 2026
Warmly greeted by all - Gavin took me through the work which I signed off prior to commencement - the car was given back washed and cleaned A1 service.
31 January 2026
Paul as always gives great service
31 January 2026
Good communication, timely service, polite and helpful
31 January 2026
Excellent service throughout.
29 January 2026
The work was carried out promptly and at the agreed price. Dick Lovett is one of the best BMW garages that I have use over the past 45 years
28 January 2026
even though the booking date was wrong they still fitted the car in
28 January 2026
It would have been 5 stars, however, I was told because BMW had recalled my car again they would give me a full tank of fuel because of the inconvenience. This never happened
28 January 2026
The turn around from drop off to pick up was super quick. The car wash was a lovely touch. Also frequent updates and the personal video showcasing all the good and inadequate features of the car. Overall a great experience.
28 January 2026
Very efficient service all the way through with many thanks to Erin for keeping me updated
27 January 2026
On arrival needed to speak to someone, was seated, then had to wait over 10-15mins. There were 3 people on reception desk, and only one customer in "service area" with several staff members simply working at their desk. Apart from that, great.
27 January 2026
Paul Seaborn is a superb service advisor.
27 January 2026
Sarah was fantastic, kept up to date with progress. The Citnow was informative and well delivered thank you Carl
27 January 2026
Cannot understand how I passed the MOT when a nail was found in my near-side from tyre, after I took heed of your health check (?) and replaced the (2) tyres flagged as red and amber. During which I asked that this near-side tyre be checked.
27 January 2026
Good customer service
27 January 2026
Staff were informative, helpful, friendly and polite. Waiting area was very useful. The re-call work to replace an airbag was more speedily than the time predicted and the condition of the car after the work was fine.
26 January 2026
great as always
26 January 2026
I am pleased with the curtsy shown by the staff and the service undertaken but I could have been informed during my stay of the condition of the wiper blades which I would have been pleased to have had them replaced. I realised they were faulty .
26 January 2026
Friendly, efficient service, carried out quickly and professionally.
26 January 2026
Always a pleasure coming to BMW Swindon - staff are friendly and helpful and the facilities are great.
26 January 2026
Stellar
25 January 2026
The sales team worked hard to bridge between my expecations of the price for the service of my car and the 'book' price. They went out of the way to help which was gratefully received.
25 January 2026
Paul Seaborn and his team are remarkable, handled out questions and car repairs very proffesional and super attitude
25 January 2026
Very good
24 January 2026
Our Salesman, Trevor Johnson was professional and attentive throughout. There were a few things which could have been better in the overall experience, but Trevor has listened and delivered a lovely car with peace of mind.
24 January 2026
Very good service
24 January 2026
All staff friendly and were quick booking me in and performing the service
24 January 2026
Customer service advisor listened thoroughly and resolved all of my concerns
24 January 2026
All aspects of the service and mot went smoothly.
23 January 2026
Brilliant service every time
18 January 2026
All work completed, not charged for investigation that could not find fault. Good communication throughout
18 January 2026
Booked my car in for oil service and the recall job so it could be done together, however on I collection was told the y didn't have the part, and would have to book again. So annoying ,still haven't heard anything on the recall
18 January 2026
Mark was extremely helpful.
18 January 2026
Everything went smoothly
18 January 2026
Good communications and timescale but v expensive so needs to be
17 January 2026
See below. David in sales has been great and car delivered in June 2025. Service, a mix of great and poor.. Bodyshop excellent
17 January 2026
Excellent service, felt a valued customer. Sarah was fantastic!
16 January 2026
Happy with the service carried out. I been kept informed all the time by Erin during for the duration of the service.
15 January 2026
Superb team
15 January 2026
Great staff who were courteous throughout the day with all communications.
15 January 2026
My vehicle was MOT'd...it passed.. had an advisory.It said child seat fitted in rear-not allowing full inspection of seat belt. The child's seat was not secured so was easily moved. The tester plugged the seat belt in-belt was easy to inspect.. ???
15 January 2026
Comfortable environment in which to wait whilst car serviced. Refreshments on tap. Helpful and presentable staff.
14 January 2026
Not very happy , my car needed a headlight , took 3 attempts to get one fitted , now my car wants a battery , very reluctant to bring it back to you
14 January 2026
Provided my own oil but told after they had done service it was wrong type, which I disagree with as per castrol guide that oil was ok.
13 January 2026
Very friendly and very helpful
13 January 2026
Staff knowledgeable, courteous and pleasant. Car serviced in time quotedcas I waited. Showroom, refreshments and facilities for waiting customers excellent.
13 January 2026
Service was excellent. Fixed fault(s) and kept uptodate with progress from Erin. Clean and hoovered car on return.
12 January 2026
As expected, simple service, Car cleaning crew needs to use clean cloths though,,, horrible smears left on all surfaces post cleaning....
12 January 2026
Kept updated throughout. Gavin Parish was super helpful.
12 January 2026
Very professional
12 January 2026
Very helpful
12 January 2026
I was advised of issues i didn't know existed such as Tyres that were worn down to an illegal state.
12 January 2026
Service exactly as expected
11 January 2026
Excellent service
11 January 2026
Excellent friendly service.
11 January 2026
Booking a service and MOT was very easy. The service and MOT was carried out with good timing and plenty of feedback on the results. My impressions of this centre is very professional.
10 January 2026
Work was done on time. Nice coffee and biscuits. Pleased with video health check.
10 January 2026
I was given a detailed run down of what is wrong with my car and kept up to date with it's progress.
08 January 2026
Very helpful, but bit of a misunderstanding as i was quoted £180 to look at and diagnose but did a visual inspection for free and recommended I take back to the BMW dealer I purchased it from
07 January 2026
All sorted promptly
07 January 2026
Great communication, very helpful, quick and efficient. Thank you.
07 January 2026
Always a good experience
06 January 2026
Very welcoming polite and everyone helpful from first entering the main entrance
04 January 2026
We had a problem which threatened the return of the vehicle in time for the Christmas holiday. However, the issue was dealt with and the deadline met. Problem solved!
04 January 2026
All items courteously attended to
03 January 2026
Problem solved on first visit
02 January 2026
All concerns addressed - only tiny niggle - not cleaning boot when empty as part of complementry car wash.
31 December 2025
Harry was fantastic throughout the buying process, understanding what I was looking for and making sure that got addressed
31 December 2025
We purchased a BMW i3, which is our first electric car, Lucy explained everything in great detail.
30 December 2025
Paul keeps me informed of what is going on with my vehicle and if additional work is required Paul informs me what is priority, the cost and availability of parts to replace where required.
30 December 2025
Easy to do business with, work done on time in full
30 December 2025
Lovely service
29 December 2025
Only 3, I think that certain things were over exaggerated to get sales.
29 December 2025
Staff all very helpful. Unfortunately the significant repair costs on a car bought and serviced at the dealership has tainted my BMW experience.
29 December 2025
Great service
28 December 2025
Customer services has always been great at DL Swindon.
27 December 2025
Sarah was great. Kept me informed throughout and was really helpful. Even got my car cleaned which was a bonus !
27 December 2025
Very reliable team
26 December 2025
Attention to detail
25 December 2025
Car fixed and good courtesy car provided
24 December 2025
The mechanic looking after my car came in early to make sure I got my car back that day, superb customer care
24 December 2025
Professional and friendly
24 December 2025
Gavin was excellent he was compassionate in hearing about my issues and then excellent in applying the correct solution. I'm sure the back of house team supported him also, a thanks to them also
22 December 2025
Good communication throughout.
22 December 2025
Everything done on time and video from technician was well presented and easy to understand
21 December 2025
Friendly Service Staff, happy to support own individual needs
20 December 2025
Communicated well and job was completed.
18 December 2025
The system was fixed with no charge
17 December 2025
The staff at Dick Lovett BMW are polite and very helpful
16 December 2025
All fine
15 December 2025
The female on reception did an excellent job.
15 December 2025
Everything was 100%
15 December 2025
Jade went above and beyond for me and helped to resolve my issue.
15 December 2025
Again not the greatest customer service. Motability vehicle, needed an oil top up, took an hour from start to finish. Somewhere my locking wheel nut has been lost. Asked them to order me one and happy to pay, no further contact.
14 December 2025
Despite the warranty error not being Dick Lovett's fault, the fact remains we were without a vehicle for ~10 days whilst BMW UK and AWP were clueless how to resolve. AWP are the weakest link in this situation and need to improve their service.
FIND Dick Lovett Swindon BMW
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0179 339 1198
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0179 339 3755
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0179 339 3755
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Athena Avenue, Kembrey Park, Swindon, Wiltshire, SN2 8EJ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0179 339 3755
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0800 018 0730
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
08 March 2026
Dave Seal made the whole experience a absolute pleasure, kept me informed throughout and gave me a great deal, the whole buying experience at the dealership was great and hassle free, also Dean in parts was fantastic with the accessories I wanted