OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
228 ratings and 91 comments received in the last 90 days.
20 February 2022
The staff are very friendly and helpful they go beyond to help you
18 February 2022
Because everyone was so helpful and very friendly.
01 February 2022
Very smart dealership and the team offered an excellent customer experience - in particular Rane and Ben.
05 January 2022
Open and honest throughout
04 January 2022
Great experience, the whole process made it feel person and tailored to meet my specific requirements.
03 January 2022
The salesman kept me informed from the moment I paid a deposit for my car until the moment it arrived in this country. He was extremely helpful and considerate especially to a middle-aged lady who is not that technically au fait!
02 January 2022
Trevor kept me informed on a regular basis when the car was delayed and at all times was courteous and professional.
30 December 2021
Smooth process and friendly service. Quick turnaround from initial conversation.
29 December 2021
Staff are great (Trevor especially helpful), good communication.
22 February 2022
The gentleman who picked our car up was a real gentleman
22 February 2022
The customer service is always excellent.
21 February 2022
Keiran makes sure the standard of care is excellent
21 February 2022
The service was carried out in an efficient and satisfactory manner.
20 February 2022
Kept updated with all work needed
20 February 2022
As above everybody is great and work always completed very well .
20 February 2022
Always help and very easy to deal with
19 February 2022
Great service provided, professional and friendly service advisor (Kieran).
18 February 2022
I always get fantastic service from Dick Lovett Swindon. All of the staff I have ever dealt with there are professional, conscientious, polite and obviously they really do care about providing great customer service.
18 February 2022
Simply a good experience.
21 February 2022
Very user friendly from David Seal who kept me updated in these different times.