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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
482 ratings and 328 comments received in the last 90 days.
04 September 2026
Andy Haley made the whole process enjoyable, from initial enquiry, through test drive to completing the new car purchase. We know this dealership well and have always received excellent service, which isxwhy we return year after year.
25 August 2026
This was my second purchase from Dick Lovett Swindon and from the time I made contact to handover of the car I was very happy with the level of service and professional attitude from the staff. Thank you.
16 August 2026
All staff from Receptionists to Sales and Finance staff all very professional and personable. Welcoming and informative. They are very good at making you "at ease" with the surroundings and responsive to any questions or enquiries.
08 August 2026
Happy with car and service provided by Andy. Very unhappy with the process of obtaining a 2nd key for my new car. Despite buying a new vehicle BMWs key process is to restrictive and lacks logic. 4 Hours wasted and an extra 100 miles of travel.
07 August 2026
Andy Haley was extremely helpful and patient and went above and beyond with communication and making the deal happen
06 August 2026
Because it's bmw
04 August 2026
My experience with the centre during the purchase was first class. The whole process was excellent. The salesperson was very approachable and showed specialist knowledge of the product I was interested in.
04 August 2026
Andy Haley brilliant
03 August 2026
I understand that the sales representative was new in the job, however I did feel that communication was slightly less than anticipated. I found myself having to email/call the centre for updates/further information.
03 August 2026
Perfect
02 August 2026
Every aspect of the experience was done in a friendly and professional way, overall a very smooth process.
02 August 2026
Excellent service
01 August 2026
Great service!
31 July 2026
Very happy with the deal on a new suv. Better than what I imagined..
28 July 2026
This is the second time i have purchased a car and my sales assistant Zara on both occasions has been outstanding in terms of communications & knowledge..I do hope that this is passed on to Zara
25 July 2026
Straightforward. Problem-free.
24 July 2026
The salesman Ashley Chapman was an absolute delight to deal with his customer services exceptional and a real attention to detail is obvious within Swindon BMW
20 July 2026
Andy was very good at showing the different models whilst taking his time to explain the specs of the vehicle
14 July 2026
Great service from David
10 July 2026
Luke was extremely friendly, knowledgable and efficient
06 July 2026
Very helpful and professional service from Dick Lovett
04 July 2026
Exceptional service as usual. Everything explained clearly and set up in my new car. Zara and person who helped with financial forms were extremely helpful and made whole process easy.
03 July 2026
friendly, engaging, professional. Good conversations, not hard sell
03 July 2026
From start to finish it was pleasant and very good process. No pressure at all. Great service, thank you.
03 July 2026
Tom and umut are very customer focussed and eager to help making the process smooth
30 June 2026
Trevor found the car I wanted and got it delivered to Swindon very quickly.
27 June 2026
I have bought 6 cars from Dick Lovett, and always through Luke Day, who has always been excellent.
24 June 2026
As usual the experience was made easier by courteous and efficient staff.
17 June 2026
Trevor Johnson at Dick Lovett Swindon looked after me during my journey in purchasing car. From test drive to closing the deal he was great to deal with. Thanks
16 June 2026
Very helpful and informative
06 September 2026
Serviced ahead of appointment, well looked after during my visit.
04 September 2026
Work was booked in, completed and updated all on time - thank you.
04 September 2026
Luke Day was brilliant and I've always purchased my vehicles from him
03 September 2026
Polite and professional
03 September 2026
Happy with servicing work carried out. But car was not cleaned or valeted, even though booked online and confirmed over the phone.
03 September 2026
Just overall good service
03 September 2026
Louis kept me updated and answered any questions I had
03 September 2026
Very impressive service excellent staff
03 September 2026
Paul explained the process very well and was very professional
31 August 2026
Friendly & helpful
31 August 2026
Great communication and quick fix!
31 August 2026
Well looked after thank you
30 August 2026
From booking to collection. Nice and smooth. Like the sales force.
30 August 2026
Rattle not found; simply told ready for collection. Handed vehicle check sheet and left to find a note of rear tyre with a nail. Not repairable, so dangerous. Person dealing with the work was not available to see me so limited feedback on the work
30 August 2026
Prompt service, great communication re car mot and health check. Lovely clean car to go home in. Thankyou
30 August 2026
I'm very happy with the service I received from BMW.
30 August 2026
Professional and courteous service and kept informed of progress.
29 August 2026
As usual everyone helped me to get through the time problem I had. Once again excellent.
29 August 2026
Whilst everything was good as always, what I would point out is that the clarity of the video wasn't great at all - we really struggled to hear the technician. Sorry to see that Gavin has left - he was fabulous ??
29 August 2026
Really helpful and kept me informed all day as to progress
29 August 2026
Excellent service overall from receptionists to Paul Seaborn and the technicins
28 August 2026
Excellent experience, Paul Seaborn is a true professional when it comes to Customer Service
28 August 2026
Staff were all helpful and friendly. Technical person thorough and professional in his analysis and explanations.
28 August 2026
Darcy was an absolute star from start to finish. She help with the quote, helped when the insurance company wanted to send the work elsewhere and also helped get us a loan car sorted for the length of the repair. Not to mention keeping us updated.
27 August 2026
The service I received was great. Just need to work on communication.
27 August 2026
Great service and friendly. Good communication
27 August 2026
Good service.
27 August 2026
I find it odd sitting there waiting for customer service advisor to come over.
27 August 2026
Its always a pleasure to visit Divklovett. I rely for everytging related to my car
27 August 2026
Everything that was done. I was completely satisfactory pleased with the service Thankyou
26 August 2026
I needed a courtesy car for this service due to my circumstances and all my needs was met with ease by the team. Felt really welcomed and everything was explained very simply.
26 August 2026
Work carried out as required and within time stated. Vehicle was very clean as well
26 August 2026
Excellent service as always. Mitchell looked after me well
26 August 2026
Efficient and friendly
26 August 2026
Really swift and work sorted out with nice courtesy car and mine cleaned inside and out like new !
26 August 2026
Louis the big dog
26 August 2026
Very friendly and accommodating. I was given a private room so I could work in a quiet area for calls. The servicing team checked in with me regularly, delivered refreshments, and shared their biscuits! They kept to the time agreed.
26 August 2026
All the staff at Dick Lovett , Swindon were amazing, from the first telephone call to book an appointment for a free driver bag refit ( so different from BMW Park Lane as I also live in London) to the receptionist and Mitchell . Thank you
26 August 2026
As always very pleased
26 August 2026
Another very pleasant experience, Paul Seaborn arranged a loan car for me while my X3 was in for a major service, he kept me informed of the work required. The workshop and cleaning staff did great job and they car was returned looking like new .
26 August 2026
Mitchell kept me informed plus provided a car when work dekated
26 August 2026
Sarah Ody was extremely helpful and kept me updated at all times
26 August 2026
Service Advisor was helpful and everything was done to a high standard.
26 August 2026
Customer service man was very helpful.
22 August 2026
Everything was attended to my needs perfectly - and the overall experience when attending the branch is just perfect
21 August 2026
Very easy process, all the staff were very friendly, accommodating and efficient. I waited for my health check in comfortable environment
21 August 2026
Not sure workshop are respecting appointment times .
20 August 2026
Pauline
20 August 2026
Grateful for collection and delivery service. Kept well informed throughout. Service advisor extremely helpful and polite
20 August 2026
...
20 August 2026
Disappointed to have to pay for my car to be checked. BMW could not conclusively prove the issue was caused by the other garage
20 August 2026
Dick Lovett handled and resolved the issue for me. Good communication. Louis was very helpful throughout.
20 August 2026
Every step and every person in the process supported my requests with great communication and customer service. Thank you.
20 August 2026
Very welcoming, personable staff and atmosphere
20 August 2026
Kept me updated on my vehicle progress
20 August 2026
Great service. Kept informed as much as possible at every stage with a satisfactory outcome.
19 August 2026
I broke down on M4 on way on holiday. Reece was exceptional in his support given how stressed out we were. Reception team were also kind and offered to get us coffee. Thanks BMW Swindon team.
19 August 2026
.
19 August 2026
I was booked in at very short notice notice and the necessary work carried out
19 August 2026
Team did a great job sorting my tyres out when it had proven a challenge for others, so I had my vehicle back the next day.
19 August 2026
Excellent service from Mitchell who kept me fully informed and updated. Very presentable and efficient staff member.
19 August 2026
Happy with everything
19 August 2026
I was kept fully informed and the check in and service all dealt with efficiently and to time.
19 August 2026
Seemed to be some miscommunication I dropped car off early (dropped off Wed service due Friday) and they panicked on the Thursday and called me just before lunchtime to ask when I needed it back I said Friday lunchtime
19 August 2026
Daniel who looked after us was excellent
19 August 2026
Louis handled everything professionally and calmly. He is an asset to your company.
19 August 2026
Easy to book, good communication, friendly staff
19 August 2026
Convenient and very quick
17 August 2026
Prompt planning, always personable service, excellent customer attention- yet again 10/10
15 August 2026
Attentive customer service, I surprises
15 August 2026
Decent communication especially the video sent by text showing the complimentary health check. Car was cleaned very well including tyres which looked a treat & interior was lovely. Obviously done with care which was appreciated.
14 August 2026
Paul was very good and organised my servicing to fit in with my needs on the day. He was also very pleasant when communicating.
13 August 2026
The only reason I didn't give 5 was my dash cam was disconnected. I'd already disconnected it from the power socket under the glove box so It wasn't on. They pulled the cable from the camera itself for no reason which is very fiddly to get back in.
13 August 2026
The staff are helpful and attentive and very knowledgeable about the BMW range. They care about the brand and customers. Free coffee and biscuits is always a winner too.
13 August 2026
Discount on the MOT, washed and cleaned. Car went in with only a dent in it, came back with 4 scratches, despite a look over car pre and post. Not impressed
13 August 2026
Not to long to wait,nice lady on reception maid tea and all very friendly
12 August 2026
Dick Lovett is the best dealer I've been too. They are further away than others but due to bad experiences I avoid going back to local dealer.
11 August 2026
Friendly welcome, completed vehicle booking in quickly with very helpful service representative and courtesy car ready for me to drive away. Thorough vehicle inspection highlighting areas needing attention. Vehicle ready for collection on time
11 August 2026
Professional service and customer experience
11 August 2026
Had a warranty issue which was quickly dealt with. Throughout the process my service advisor kept in regular contact informing me of the situation.
11 August 2026
Mitchel showed genuine interest in the issues I discussed and kept me well informed throughout the entire process. His communication and attention to my concerns were greatly appreciated.
11 August 2026
Communication from Dick Lovett via Reese Alexander was very good, with a daily report on progress. I didn't however expect the work to take so long with parts having been brought from Germany. Surely BMW UK have a good supply of parts in the UK?
10 August 2026
Everything went to plan and all went smoothly
09 August 2026
Very helpful, friendly and professional staff
09 August 2026
Helpful friendly staff and good turnaround for my service time-wise. Plus a really good setup for being able to work from my laptop whilst waiting.
09 August 2026
Great!
06 August 2026
Fixed my issue, waived cost for loan car, great service.
06 August 2026
Good experience, no issues
06 August 2026
Great service from Louis
06 August 2026
Very helpful kept me informed, car was cleaned and service was carried out very effectively highlighting any concerns to me
06 August 2026
Paul Seaborn went out of his way to explain everything that was needed
06 August 2026
I was very satisfied with the service that they gave me professional and welcoming as usual
06 August 2026
Sorted new tyres straight away on walk in. Brilliant
05 August 2026
Highly professional, customer focused and efficient staff, very fast resolution to my problem
05 August 2026
Thank you to Tom Sigee and Sarah
05 August 2026
I did not have my car serviced but bought a service package for future services. The team that sold me the package were very professional. I was veey happy with my overall visit.
05 August 2026
Good service
04 August 2026
Your customer service was excellent as usual. Your representative Mitchell Hobbs kept me informed on the progress of diagnosing and fixing my issue in a polite and professional manner. Plus, this was achieved within the 1 hour paid for window!
04 August 2026
They were very nice and cooperative
04 August 2026
Mitchell was very attentive, keeping me up-to-date throughout the entire process.
04 August 2026
Good service from sales, especially Luke Day, in arranging the paint shop process.
04 August 2026
Service advisor (and other staff I came into contact with) were really polite and helpful. They made my visit a positive experience.
04 August 2026
Dick Lovett BMW Swindon worked diligently, within the limitations of the BMW parts supply chain, to return my car to the road as soon as they possibly could. Their service staff ensured that I had every confidence in their abilities.
03 August 2026
Easy to get my car booked in for an oil service, as well as a few other matters that needed some attention. The staff were attentive and professional and gave me confidence that my car was in safe hands.
03 August 2026
Car was fixed on time and within price
03 August 2026
Always the best service!
03 August 2026
Outstanding customer service from start to finish
03 August 2026
My service experience has been excellent throughout. Particular thanks to Paul Seaborn for handling my case and emplaning things, and of course to the technical team behind the scene.
02 August 2026
I was kept informed of every step that was happening
02 August 2026
My car's work was completed well and also cleaned well. However, dropping the car off and collecting the car once finished is always irritatingly slow. The receptionists won't allow you to drop the keys, you then have to wait for a service advisor.
02 August 2026
Very happy amazing customer service and good support from all the staff
02 August 2026
Good communication and work completed well.
01 August 2026
Not all issues resolved
01 August 2026
Great service very nice staff
01 August 2026
Easy and straightforward. Booking , car loan and collection all simple. Work carried out efficiently.
31 July 2026
Very good service as always, kept me updated on how it was going, T how was looking after, was excellent, thank you.
31 July 2026
Work completed on time and all in good order.
30 July 2026
Good service
30 July 2026
Did not have the spare parts available to fix my car on the day which should have been identified at the inspection stage when the car was looked at previously and did not have a courtesy car available for me to get home when unable to fix the car.
30 July 2026
Easy booking personable staff excellent service quality technicians
29 July 2026
Prompt and attentive service. Only marred by one thing - a warning light for worn brakes came up minutes after driving away. However it was promptly dealt with on my immediate return to the garage.
29 July 2026
Very happy with the service provided
29 July 2026
Very professional and informative
29 July 2026
My suspension air bags were replaced and then had a catastrophic failure 3 miles after collecting the car. The car was then repaired again under the parts warranty.
28 July 2026
Lovely service from the team, Martin was great!
28 July 2026
Efficient and friendly service provided.
28 July 2026
Very good customer service
28 July 2026
Very good customer service, Mitchell was excellent and kept me updated on progress etc, works completed to an excellent standard.
28 July 2026
Excellent service.
28 July 2026
Always looked after well , although this time it was just am mot ,staff at reception were helpful along with Mitchell the chap handling my work
27 July 2026
Everyone very attentive and helpful
27 July 2026
First rate service
27 July 2026
always happy with service and communication with Dick Lovett
27 July 2026
Efficient service - I was kept informed at all times of what was happening and why
26 July 2026
Smooth service and repair, Sarah kept me up to date on progress and all work completed.
26 July 2026
The service manager, Tom, and his workshop team went above and beyond to schedule work on my vehicle quickly and complete the work to a very high standard. Tom is an asset to both the BMW brand and Dick Lovett.
25 July 2026
Louis was amazing.
25 July 2026
There was some confusion over the number plate. I had to resolve it, not BMW. The car is leased through BMW and I had to find out the solution. Not what I am paying for.
25 July 2026
Organised and polite
24 July 2026
Easy booking,plight personable staff, excellent service
24 July 2026
Last year MOT was passed with advisory for Brake pads not being fitted correctly but this year MOT was failed for the same reason.
24 July 2026
Listened to the concerns I had with the car, spent time investigating to resolve the issue, kept me informed, carried out other safety checks, polite, patient, friendly, professional staff, gave me peace of mind and confidence to drive the car again.
23 July 2026
Great service from start to finish. The team is very professional, friendly, and truly welcoming. I felt well looked after.
23 July 2026
Very happy with the service Very helpful and kind Very friendly Staff And service manager tom And Paul
22 July 2026
The only thing stopping it being 5 stars was the wait time from arriving to being seen.
22 July 2026
Great service overall. Very happy with the communication, customer treatment from start to finish by all the staff. The car is in fantastic condition too.
22 July 2026
I am always well received by staff and am satisfied with the work You do provide excellant coffee!!
22 July 2026
Superb first time experience. Thank you Sarah. Vast difference to my experience with Audi previously.
22 July 2026
The car was not washed properly after service. There were black spots of grease left on the driver side door handle from inside.
21 July 2026
The service reception staff could do a lot more to be customer friendly.. Somehow they give the appearance to being overworked (but they were all free)
21 July 2026
Paul is professional knowledgeable and his service is top best . I would recommend him .
21 July 2026
Amazing service team. Paul and his team has been looking after my cars for 4 years now and I can't fault them.
21 July 2026
Very happy with the service and staff Very friendly
21 July 2026
It took time to identify the issue, but I was told me what I needed to know.
20 July 2026
I was issued with a comprehensive health check sheet giving details on each area of the vehicle.
20 July 2026
Check in process really easy, staff polite and helpful, didn't have to wait very long. The complementary vehicle health check was very useful.
20 July 2026
Because everything was done as it should be.
20 July 2026
The staff is very welcoming and helpful
20 July 2026
My service was fine but I had a question about a warranty claim and although I was promised a call the next day, it's been almost a week and no one has called
20 July 2026
Because an issue i reported still appears to be with the car namely lane assist it continues to operate even when indicator is activated
19 July 2026
The sales person was really polite and helpful.
18 July 2026
2nd time with Swindon, can't fault them for the workmanship Great communication from all staff
18 July 2026
Service was provided as agreed with very useful guidance of potential future issues to avoid.
18 July 2026
Everything first class, extremely polite and very eager to please, overall experience, as always superb
18 July 2026
Really good customer service.
18 July 2026
Dropped car off, collected courtesy car, awaited contact to say my car was finished and swapped cars back the next morning easily.
16 July 2026
Just happy.
16 July 2026
Louis and Erin were amazing that massively went the extra mile for me. They are a credit to Dicklovett
14 July 2026
I thought Dick Lovett BMW were brilliant. Gavin was excellent and the engineer was also brilliant is helping identify the fault on the vehicle. I was really impressed that they healthchecked the car and valeted the vehicle too.
14 July 2026
Great service as always
14 July 2026
Great communications and professionalism picking up on work items than I had not been aware of and taking them forward to completion. Very pleased!
14 July 2026
The staff are polite, friendly and helpful. There's plenty of customer parking spaces which makes a change from most garages/showrooms. It's very clean and a nice place to be while waiting.
14 July 2026
Paul Seaborn ( and Sarah) take care of all my needs admirably
13 July 2026
Responsive to the issue, responded promptly to resolve it and did so satisfactorily.
13 July 2026
No snags
13 July 2026
The service staff kept me updated on the progress of the recall work, they explained it was going to be a little longer than first expected so i got a cab home. I wasn't expecting the car to have been cleaned and looking better than ever.
13 July 2026
Reece was very efficient keeping me up to date with progress whilst the repairs were being carried out
12 July 2026
The whole culture and ethos around the place is exemplary
12 July 2026
Paul is definitely tuned in to the customers needs and keep good contact regarding the progress of the work being carried out on your car (Cars in my case)
12 July 2026
By far the best experience we've had when buying a car. Zahra was absolutely lovely from start to finish. She told us everything we needed to know and made us feel really relaxed and welcome.
12 July 2026
Always very thorough with your service & the fact that every issue(s) is shared on a video is excellent. A good free clean outside & inside is also very welcomed.
12 July 2026
Friendly, efficient service, nice surroundings I could work in while working
12 July 2026
An excellent greeting at the reception followed by a thoughtful young man (Mitchell) from the service department. He assured me that he would keep me updated, uploaded the BMW app for me and made sure I had coffee and biscuits before he left. Perfect
12 July 2026
Paul was great, he is knowledgeable, professional and always friendly.
12 July 2026
Very polite service
12 July 2026
Excellent all round
12 July 2026
Failed to fix the vehicle and it was me who had to tell them before it even left when I went to pick it up and after I paid - refused to refubd
11 July 2026
Paul the service manager was amazing and very helpful.
11 July 2026
Booked in short notice and everything completed quickly. Even gave me a lift home
11 July 2026
Very satisfied. Quick and friendly service as always from the dealership.
11 July 2026
Welcomed when arrived exceptionally Luke Day had sorted the reason for visit was greeted by him Car was all sorted out cleaned with in a few hours
11 July 2026
Service provided by Paul Seaborn is exemplary.
11 July 2026
Everything was done with efficiency and courtesy.
11 July 2026
Insufficient updates on progress whilst waiting
10 July 2026
The lights on my BMW were finally replaced.
09 July 2026
All planned work Carried out on time.
09 July 2026
Staff always professional, friendly, helpful and informative Joe, Annabel and Lauren at Mini are amazing.
09 July 2026
David was great at explaining the process of VT and then finding me a new car that suited my lifestyle and budget. He put me at ease and was very thorough and informative.
09 July 2026
Feel completely let down by bmw. Failed to give a competent health check 2 weeks apart..
09 July 2026
Everything was made easy and was keot up to date. Easy check-in, comfortable waiting areas and helpful staff. Plenty of parking which has been labelled for customers. Easy to understand and know where to go.
09 July 2026
Very good service
08 July 2026
Great service from the BMW Swindon team from Reception to Service
08 July 2026
Super service from the team, quick turnaround and good communication at all times
08 July 2026
Kept me informed of progress with the vehicle and was ready when required.
08 July 2026
Staff were very helpful in identifying the problem, and fixed it.
08 July 2026
I received a great service from start to finish.
08 July 2026
Excellent service.
08 July 2026
Inspection was good. However oil could have been tested to check if it was old or not as the undertray was not cleaned with no leaks from the engine
08 July 2026
Thank you.
08 July 2026
Service was done all fine
07 July 2026
Although I have given 5 stars this is based on the follow up post my visit after not been properly informed of a tyre defect
07 July 2026
Everything good except the collection. Had to wait 10-15 mins to make payment, as working from home I needed a quick turnaround so was disappointed with the time taken to speak to an advisor about payment and collect key
07 July 2026
Service done quickly and efficiently
07 July 2026
Excellent service from all staff good workmanship and fair price for works done Very professional
06 July 2026
Really helpful staff - arranged short notice service to allow repair before I went on holiday. Final bill cheaper than estimate too! Thanks
06 July 2026
Always attentive, do their best to accommodate the client
04 July 2026
Just wasn't happy with the way the service manager spoke to me, literally told me to pick car up and complain further if i want too.
04 July 2026
Professional service
04 July 2026
Work carried out as prescribed. Good communication from Gavin at Dick Lovett.
03 July 2026
All good from start to finish
03 July 2026
The same things seem to come up every time on the Vehicle check - eg windscreen wipers although they were renewed fairly recently. Car cleaners always do a great job!
03 July 2026
It was great - I was able to have a test drive and discuss the cars on offer while mine was in having its work done. As a result, none of my time was wasted, I actually quite enjoyed it, and came away convinced that I do want another BMW in future.
02 July 2026
Top service
02 July 2026
Service provided is excellent, Gavin and the team go above and beyond. Thank you
02 July 2026
Issue with tyre availability, but a courtesy car was sourced quickly and without me needing to do anything
01 July 2026
Easy to deal with
01 July 2026
All the staff could not do enough to getting me away as soon as was possible. Brilliant team
01 July 2026
Emergency breakdown situation, advice and management of situation by your team excellent.
01 July 2026
Excellent service as always the staff can't do enough for you & I was offered a test drive, Andy spent some time with me helping to achieve what I wanted for a future purchase
01 July 2026
Aftersales is 1st class, professional and friendly. I like the C&D service. Clive is a very pleasant and professional driver. Erin (Se/Adv) took great care of my car's visit. Carl (Tech) was very clear in presenting the CitNOW VHC.
01 July 2026
Check in process on its own was a joy. My issues/questions were listened to carefully and answered one by one, the environment was excellent with drinks, power outlets and spaces to keep working while waiting.
01 July 2026
Easy booking, good service.
01 July 2026
Great service all work completed as promised very straightforward visit.
01 July 2026
There was a minor but irritating problem with a brand new car. Car sorted very promptly. Lovely service.
01 July 2026
The service was very polite and personal
01 July 2026
Great service
01 July 2026
a great many thanks are due to all the teams at DL. Every one is always so caring from desk staff to engineers. And my lovely BMW was very well looked after and cleaned.
01 July 2026
Great communication from the team about the status of my car. Also offered a loan car when parts were delayed.
01 July 2026
Convenience, friendly, informative
01 July 2026
I waited whilst service was carried out, and apart from being longer than time than quoted,all went well.
30 June 2026
I have never visited your Swindon Operation . My dealings with you were only with your Bristol Site. I am basing my opinion on your customer facing staff at Bristol
29 June 2026
OK, I did not take my car to DL Swindon, I took it to my supplying dealer in Hungerford. They took the car to Swindon to use your KDS alignment kit that Hungerford do not have. That said, the alignment seems very good, so for that I am happy.
29 June 2026
I was very impressed with how I was welcomed by Gavin (who wasn't actually handling my appointment) and by Louis who was. Bearing in mind I was only in for an MOT it was exceptional.
27 June 2026
Great experience as always from Gavin, Paul and Sarah.
27 June 2026
Car come back damaged and in safe to drive
27 June 2026
Polite courteous helpful Communication good Car cleaned on return
27 June 2026
Very friendly service
24 June 2026
Really excellent service. Prompt and courteous staff who did what they said when the said they'd do it.
24 June 2026
Hello, My health check report identified my front brake pads were 'less worn' (better) than the previous health check report I received in Feb. 2026. (Four months earlier) I'm therefore uncertain about the accuracy of these checks. Thanks
24 June 2026
Louis kept me informed and helped me out with my queries I had
24 June 2026
Efficient, courteous service.
24 June 2026
Brilliant service from the moment you arrive you are greeted with a warm welcome, offered a drink and told to take a seat and someone will be with you very shortly, great customer service did not wait long, hand my keys over,
24 June 2026
I wish I hadn't got these dashcams fitted to be honest, not worth the £550, apple car play now doesn't switch off until car's locked, the dashcams keep coming up with an error message, I can't be bothered leave my car a whole day to get it fixed
24 June 2026
The team were very helpful and efficient. They sat me down and gave me a hot drink and a snack while waiting. Lovely, friendly staff who spoke through everything thoroughly. Managed to pick my car up early too.
24 June 2026
Everything was good. Car was also valeted and returned spotless.
23 June 2026
I was given an appointment at 8am and was told to be on time. Your workshop doesn't open till 830am and no one started work on my till 845am. Wasted my time and inconvenienced me unnecessarily.
23 June 2026
Always very helpful, professional and friendly
23 June 2026
Lewis kept me full informed throughout the process booking and was easy using the app
23 June 2026
Brilliant customer service
23 June 2026
Service was on time and the reminders (txt/email) worked very well.
23 June 2026
I always take my job very impressive service. Keep me updated
23 June 2026
From arriving with my car to collection and payment the lovett team gave a great personal service plus a super wash/vac
23 June 2026
The experience at the service centre was excellent however it ultimately proved a waste of time. My car is a 2025 i4 and it told me for a number of months that the first service was due 01/06/26, however this proved to be untrue.
23 June 2026
Gavin was very good.
23 June 2026
Ease of booking. Friendly and helpful staff. Repair carried out in one day
23 June 2026
The team in Swindon do a great job from reception right the way through to the mechanics and management staff.
23 June 2026
I was completely satisfied. Paul Seaborn was excellent and made me appreciate why I buy BMW. Great Job.
23 June 2026
Professional experience with great customer service.
23 June 2026
My visit last Friday was exceptional. Honestly, the best service I've ever experienced from a main dealer. I couldn't have left any happier.
22 June 2026
Very simple service with clear communication confirmation of costs before starting and everything completed in a timely manner
21 June 2026
Friendly, very efficient service with great communication during wait.
18 June 2026
I liked the professional service
17 June 2026
Good service, good price
17 June 2026
Easy to deal with. Good value and Sarah was extremely efficient at her job.
17 June 2026
Alway happy with the courteous staff &thorough attention given to my vehicle.
17 June 2026
Always get good service from all at BMW
16 June 2026
Efficient, helpful and friendly
16 June 2026
Good communication from service staff and friendly reception staff Always helpful
15 June 2026
Front facing associates attitude & professionalism
15 June 2026
Very efficient and timely
15 June 2026
No problems & well looked after
15 June 2026
Great service and honestly, ive dealt with Paul S a few times now and he is brilliant.
14 June 2026
Staff excellent. Solution provided not.
14 June 2026
A first class service on a 17 year old car.
13 June 2026
Exceeded my expectations
13 June 2026
Tom Sigee is an absolute diamond always goes above and beyond that's why I'll always stick with bmw ??
13 June 2026
All work required was carried out with a good level of communication throughout.
12 June 2026
Everything is nice and beautiful. First class service
12 June 2026
Good service
12 June 2026
Dan was brilliant and went the extra mile. Also the service manager (apologies, forget his name) was super helpful and approachable.
12 June 2026
Session easy to book; welcoming reception staff; attentive and efficient check-in; kept up-to-date during wait; good and comfortable facilities in waiting area; thorough, informative conversation to conclude the visit.
12 June 2026
Great communication by Sarah at every step, She was very welcoming and helpful. Vehicle was treated with care and all works required were carried out in 1 visit.
12 June 2026
Wheel was curbed, did not notice until home.
12 June 2026
I had to call a few times to get details emailed over to me. Then the payment came through wrong as it wasn't split. So a few mistakes were made, but overall everyone I spoke too was pleasant. Just felt like hard work buying the policy.
12 June 2026
Good price. Efficient operation. Did exactly what I expected.
11 June 2026
On the day Maddie on reception was absolutely amazing and Paul in service and Carl the technician everyone kept me updated all round an enjoyable experience thanks
11 June 2026
Overall, I was somewhat satisfied with the service provided, and the staff were courteous and professional. However, there were a few aspects of the experience that did not meet my expectations.
FIND Dick Lovett Swindon BMW
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0179 339 1198
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0179 339 3755
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0179 339 3755
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Athena Avenue, Kembrey Park, Swindon, Wiltshire, SN2 8EJ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0179 339 3755
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0800 018 0730
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
04 September 2026
George provided us with all the information we needed in order make our decision on buying a car. We had initially considered an approved used vehicle but were sold on the terms of a new car. A good choice.