Join us on 6-9 November for the BMW Ultimate Weekend. Offers on all-electric, hybrid and petrol models. Learn more.
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
479 ratings and 324 comments received in the last 90 days.
15 October 2026
Mr. Michal Mizielski from the sales department was very professional, helpful, and very kind.
10 October 2026
The process from start to finish was seamless with excellent and helpful sales staff.
10 October 2026
Wonderful service from Dave, he made everything so easy. Fantastic from start to finish and I absolutely love the car
10 October 2026
Luke Day very efficient and helpful
05 October 2026
.
04 October 2026
My First time buying a BMW. Ashley was super friendly and helpful. Discussed all options with me and supported me throughout. Even changing things around to ensure he was there to support me throughout the journey. Car was immaculate on pick up to.
03 October 2026
Very professional and well presented.
02 October 2026
The whole experience of buying the car was enjoyable,from the first day we went in too the last,the service was spot on.
01 October 2026
Luke was splendid. Thoroughly professional; patient and understanding; helpful and very knowledgeable. A credit to your organisation. James also couldn't do enough to help.
29 September 2026
I was felt every welcome from the start, the lady on reception made me a coffee for my two minute wait for my salesman Taku to finish with a previous customer.
27 September 2026
Really good customer service.
26 September 2026
This was the second new BMW purchased within 6 months and both times I was dealt with in an extremely efficient and helpful manner. With my latest purchase, delivery was 1 month earlier than originally estimated.
25 September 2026
Although the original sales person left the company his replacement was soon up to speed with the transaction and we were very satisfied with his advice.
24 September 2026
Great customer service from my Swindon dealership ? The lovely Zahria who truly is great at her job ? And the lovely George both a Great credit to the sales team at BMW Swindon BOTH a total asset to the company
22 September 2026
Always very welcoming and friendly. David Seal has always been outstanding for us.
19 September 2026
Ash very helpful always contacting me with updates. Talked me through how to apply for year of BMW insurance.
18 September 2026
Everyone we dealt with have been very informative& helpful. Swift delivery of my new car( which Im totally in love with). I'd like to thank Chris Baker, Rane Hervin and Andy Haley. They are all a credit to Dick Lovett BMW Swindon.
15 September 2026
George the sales representative was excellent from start to finish. Went through all my options gave me lots of choice of vehicle and explained everything every step of the way.
09 September 2026
I received an excellent level of service from the outset. From the point of placing my order through to delivery, with good communication through the process. I look forward to enjoying my new car and receiving the same quality of after-sales service
04 September 2026
Andy Haley made the whole process enjoyable, from initial enquiry, through test drive to completing the new car purchase. We know this dealership well and have always received excellent service, which isxwhy we return year after year.
04 September 2026
George provided us with all the information we needed in order make our decision on buying a car. We had initially considered an approved used vehicle but were sold on the terms of a new car. A good choice.
25 August 2026
This was my second purchase from Dick Lovett Swindon and from the time I made contact to handover of the car I was very happy with the level of service and professional attitude from the staff. Thank you.
16 August 2026
All staff from Receptionists to Sales and Finance staff all very professional and personable. Welcoming and informative. They are very good at making you "at ease" with the surroundings and responsive to any questions or enquiries.
08 August 2026
Happy with car and service provided by Andy. Very unhappy with the process of obtaining a 2nd key for my new car. Despite buying a new vehicle BMWs key process is to restrictive and lacks logic. 4 Hours wasted and an extra 100 miles of travel.
07 August 2026
Andy Haley was extremely helpful and patient and went above and beyond with communication and making the deal happen
06 August 2026
Because it's bmw
04 August 2026
My experience with the centre during the purchase was first class. The whole process was excellent. The salesperson was very approachable and showed specialist knowledge of the product I was interested in.
04 August 2026
Andy Haley brilliant
03 August 2026
Perfect
03 August 2026
I understand that the sales representative was new in the job, however I did feel that communication was slightly less than anticipated. I found myself having to email/call the centre for updates/further information.
02 August 2026
Excellent service
02 August 2026
Every aspect of the experience was done in a friendly and professional way, overall a very smooth process.
01 August 2026
Great service!
31 July 2026
Very happy with the deal on a new suv. Better than what I imagined..
28 July 2026
This is the second time i have purchased a car and my sales assistant Zara on both occasions has been outstanding in terms of communications & knowledge..I do hope that this is passed on to Zara
25 July 2026
Straightforward. Problem-free.
24 July 2026
The salesman Ashley Chapman was an absolute delight to deal with his customer services exceptional and a real attention to detail is obvious within Swindon BMW
18 October 2026
Excelent work fair price and fitted me in so car was ready for trip on Friday
18 October 2026
Mitchell was friendly, enthusiastic and professional.
18 October 2026
My old M3 wasn't washed when it was returned, I was treated a bit dismissively as there were no opportunities to up-sell me on whatever. Stark contrast to when I bring my newer X5 in for a service. Hard to explain it but it felt different.
18 October 2026
All good
18 October 2026
All completed satisfactorily on time
18 October 2026
Quick and efficient and sorted the issue
18 October 2026
An efficient effective job nand npleasant staff.
18 October 2026
Assistance given.
18 October 2026
Everything was done
18 October 2026
I was absolutely happy the way I was treated by the staff towards me and my baby, they really care . Even brought out toys for my daughter to play with. Was so amazing ...
18 October 2026
My vehicle was booked in immediately and when I arrived for the service, I was greeted by Service advisor Paul Seaborn. Paul took my keys and was very informative and explained what the service involved. Citnow was carried out also with no concerns
18 October 2026
Good communication and smooth experience
18 October 2026
Good communication from Sarah
17 October 2026
Great service as always
17 October 2026
Prompt, friendly service. I was able to work on site while 4 shock absorber dust covers were replaced. All completed by midday, including a car wash, and appreciated a very welcome price reduction from Paul too.
17 October 2026
Always a pleasant experience but the bill was a bit big this time as a lot of jobs needed doing!
16 October 2026
Thorough, professional and a positive experience. Paul is an excellent ambassador for BMW. Welcoming, knowledgeable and considerate. Explains and relays information when necessary, guides you through the process and always a very satisfactory job.
16 October 2026
Polite and friendly service. Kept updated on progress throughout.
16 October 2026
Efficient service good communication and good timescales
15 October 2026
A efficient and detailed inspection, thank you
14 October 2026
Great service at centre. Well looked after. Car returned quickly. Only problem is that whilst the brake fluid service was done, the BMW App does not seem to be getting the message. This is annoying.
14 October 2026
Great service
14 October 2026
Miscommunication on the time needed for my car was disappointing and caused a bit of an issue as I had to rearrange work the following day without the car.
14 October 2026
Prompt and polite service
14 October 2026
A very good service
13 October 2026
Managed to give an appointment at short notice
13 October 2026
. Easy booking in process . Showroom always very well presented and stocked with enticing cars :-) . Customer entry agents always very polite and well presented . Video of car's health is very helpful . Complementary wash/vacuum vehicle
13 October 2026
Work was as good as ever, just a little annoyed I was given my keys back when my car was still in the workshop so I had to go back in and get them to fetch it.
12 October 2026
Paul was extremely helpful with booking my car in and resolving the problem.
12 October 2026
Easy, simple, fast, as always
12 October 2026
The work involved was for a recall. I was able to book my car in quickly at a date convenient to me. The work was carried out while I waited, in the timescale I was advised. The waiting area is pleasant and staff welcoming and helpful.
12 October 2026
I'm very happy with the service I had and Paul was amazing
12 October 2026
Booked the service easily and was kept informed of pick up time
12 October 2026
Work was done to a good standard and in good time, was also happy with the courtesy car service. I was however disappointed by the attention to detail paid by the staff who did not align the new centre caps correctly.
12 October 2026
Easy drop off and was contacted at various times during the day with updates.
12 October 2026
All went smoothly - was notified when car ready to collect and on arrival car was brought to the door.
12 October 2026
Generally okay experience with the service centre, but no courtesy car, despite booking 3 months beforehand on the BMW App. Only received telephone contact with dealer 2 days before service.
12 October 2026
While my car was being serviced, I took the opportunity to do some work on my laptop in the new car showroom. There was a good selection of drinks & snacks and wifi - exactly what I needed.
11 October 2026
It was good to receive reminders, the customer service throughout was excellent. The app could be improved regarding notifications and pricing. It said the bumper needs urgent attention.
11 October 2026
Painless experience and polite staff. Free check and wash was welcome.
11 October 2026
Honest, professional advice and assistance.
11 October 2026
Not shown how to link dashcam with phone, just given a QR code
11 October 2026
My car was properly dealt with - no surprise there! But the courtesy car had single figure miles range left by the time I reached the railway bridge, and there was something sliding around in its boot. More scrupulous checking is surely in order . .
11 October 2026
Helpful and informative. Sarah was as always top level.
10 October 2026
Fantastic service from Dave, he was so helpful and answered all of my many questions. Wonderful experience
10 October 2026
Consistent good service.
10 October 2026
Whilst I was having my car serviced I asked for a trade in price for an x7 I haven't heard back and am not chasing it up
10 October 2026
Professional, customer service excellent.
10 October 2026
Perfect deal I have ever sealed
10 October 2026
Great service and I was kept uptodate with everything that was happening and what was need
10 October 2026
as ever excellent service from Swindon site. prompt information and details as needed
10 October 2026
Everything about a BWM Service experience is first class. From the free hospitality facilities to the way customers are treated, well done to all involved. Customer service how it should be.
10 October 2026
The service team are very organised, with clear communication and a great duty of care for the customer
10 October 2026
Fixed the steering knock, now drives like a dream, fixed whilst I wait, everyone very friendly and lots of coffee
10 October 2026
Very smooth hassle free visit and kept up to date on progress.
10 October 2026
George was great, answered all my questions.
10 October 2026
Everything was done as expected plus a job that was originally booked in for a later date saving me another visit.
06 October 2026
As a disabled customer, the saloon was unsuitable. I struggled getting in/out and fitting my mobility scooter in the small boot. We paid £9.99/day extra insurance after being advised minor damage could cost around £500, plus petrol. Please reimburse
06 October 2026
My warranty defect item was replaced on time and without fuss.
06 October 2026
Good service but not a 5 as was giving a quote and told that my light would be an MoT failure which it would not be.
05 October 2026
Service was completed successfully. The recommendations made were not marked as urgent, which is a more balanced approach than previous services.
05 October 2026
Easy
05 October 2026
No problems at all with the service arrangements for my BMW 128ti. Car was dropped off for service and MOT and I collected later in the day.
04 October 2026
Perfect nice place to be
04 October 2026
I've had very good customer service from BMW in the time that I have owned a BMW car.
02 October 2026
Quickly booked in and usual great customer service from Paul Seaborn.
02 October 2026
Excellent customer service by Paul. just outstanding
01 October 2026
A great service experience from start to finish. Helpful staff and a clear booking in process. I was kept informed throughout the service.
30 September 2026
They checked my car thoroughly and provided a safety check
30 September 2026
Gentlemen who assist was very helpful
29 September 2026
A quick and efficient MOT and a car wash.
29 September 2026
Excellent service . Erin very friendly and helpful
29 September 2026
I did have some issues and discussed these with the manager. All was resolved brilliantly. Staff were empathetic, listened and acted. Sometimes things don't always go to plan but it is how someone responds tells you how good they really are.
29 September 2026
Great service, but missed two tyres during valet (,very minor issue). ??
28 September 2026
Fixed my car's problem
28 September 2026
Excellent service
27 September 2026
The problom was fixed extreanly fast and with out any probloms u brought it in saturday ti get looked at was booked in for tuesday and it was completed by mid day tuesday
27 September 2026
First class service as always
27 September 2026
Great service, kept appraised of progress and problem solved.
27 September 2026
Ashley at Swindon went above and beyond to get us into the car we wanted, and managed to turn everything around really quickly. We left with big smiles on our faces.
26 September 2026
Recall for airbag completed quickly and efficiently.
26 September 2026
Very much upset with overall experience
24 September 2026
Always keep you informed and provide excellent service
24 September 2026
Fantastic customer service from Louis, he organised the warranty work seamless and his friendly and helpful manner made it a great experience. He's a credit to the team!
24 September 2026
Excellent service as usual ??, 10 out of 10 throughout the process
23 September 2026
Consistently go above and beyond at every opportunity. Dick Lovett look after me the same whether I am spending £55 for an MOT or spending £1000 on a service. Tom and Paul are world class
23 September 2026
The booking system in predictable. The technician who observed the fault was easy to interact with. The fault was remedied quickly.
23 September 2026
On time, comprehensive video from technician
23 September 2026
Very efficient drop off and quick pic up, everything explained clearly by my service advisor
23 September 2026
Kept me in the loop and went above and beyond including offering to collect me from my home to get my car after it had to stay in an extra day
23 September 2026
Very good service provided by everyone
23 September 2026
All work carried out as requested with no issues
22 September 2026
Collect & Deliver. A very good experience
22 September 2026
all the work identified was carried out to my satisfaction.
21 September 2026
Superb service, and qaulity of work
21 September 2026
Easy to book appointment Thing went as promised Everything was on time The service was great
21 September 2026
Mitchell was very helpful and did everything possible to get my IX3 through its MOT in what was a tight timeframe - it was much appreciated. Thank you.
21 September 2026
The booking process and home pick up / drop off makes things easy
21 September 2026
Excellent service from Paul Seaborn as always from him
21 September 2026
Nice and polite staff
21 September 2026
Erin was very helpful and took the time to explain what the MOT report highlighted.
21 September 2026
Solved the problem. Performed a thorough safety check which I hadn"t expected and corrected faults. Much appreciated.
20 September 2026
Great service & fast
20 September 2026
Excellent service from start to finish.
20 September 2026
The dealer really did a fantastic job, from me calling in with the issue to the service manager Tom and origanl salesman Tom Blaxely and Paul Seaborn, we were in a laon car within a few hours and our car was in for diagnoistics almost immediatley.
19 September 2026
I was pleased to be met and greeted very quickly. The car was assessed straight away, and they put all the cogs in motion to get it fixed and get me back on the road as quickly as possible.
19 September 2026
Seamless service.
17 September 2026
Pleasant environment, courteous staff
17 September 2026
Prompt and professional service.
17 September 2026
Paul was extremely helpful.
17 September 2026
I was informed with everything that was going on with my car and the gentleman who looked after me was very friendly and enthusiastic about his work!
17 September 2026
Great friendly welcome, Maddie on reception always treats everyone like a VIP
17 September 2026
I find it annoying that the dealership offers timed appointments, and I arrive before the arranged time, yet the car is not touched for over an hour after the appointment time.when I am hanging around the dealership with not a lot to do, that's annoy
17 September 2026
Couldn't have wanted more. Friendly, professional and organised.
17 September 2026
Job done in the time quoted
17 September 2026
I alsp go to DL with my BMW's or Mini's. I had a new car since last visit and whilst checking my service I noticed my MOT was about to run out. Managed to get in same week amd sorted quickly, working whilst waiting. Great service as always.
17 September 2026
Louis was so helpful and knowledgeable
17 September 2026
Service was very good but £488 for a running in service seems expensive
16 September 2026
Helios came in because a van forced her to the left and banged her alloys. We were given a quote which was reduced because she is a loyal customer, it was still more than we were offered elsewhere but we get such great service from everyone at Dick L
16 September 2026
The welcome I was given and the service that allowed me to work from the showroom was outstanding.
16 September 2026
Excellent Experience- Team helped me with all my queries and took care of my vechile. Because the car need to be left for couple of days, BMW team helped me with courtesy car.
15 September 2026
timely handling and completion of task
15 September 2026
Service was carried out in a timely and proficient manner. I was kept informed throughout by polite and efficient staff members.
15 September 2026
Knowledgeable staff and service and valet completed in under 4 hours.
15 September 2026
The best
13 September 2026
Very friendly and efficient customer service
13 September 2026
Efficient, pleasant, reasonable cost
11 September 2026
Polite service from the moment we arrived through the door Sarah was appointed to look after us and are car service and was incredibly helpful We had are Spaniel with us which was no issue and very much spoiled What a good team here you have
10 September 2026
Courteous reception. Work professionally carried out.
09 September 2026
Always a great service
09 September 2026
Paul did a superb job of getting my gearbox replaced
09 September 2026
Fast efficient service as always
09 September 2026
My wife lost connection to our new car when she changed her i-phone. We were offered immediate assistance by a member of the team who skilfully and patiently took us through the process of re-setting both our phones and making connection to the car.
09 September 2026
Checked and repaired efficiently, explained and shown exactly what was needed.
09 September 2026
Excellent service from Sarah who kept me updated whilst my car was part of a bmw recall, delays from bmw germany were not ideal but the way Sarah resolved was brilliant and the gesture of goodwill was really appreciated.
09 September 2026
The cost of replacing a headlight was astronomical at over £3k
09 September 2026
No communication to say works complete so had to chase after a day. Nearly didn't have the car the whole BH weekend. Works have not been completed and emails have been ignored twice. These are the basics..come on!
09 September 2026
The call centre was initially extremely helpful. Found me a service centre with courtesy car availability and service availability in the week before I went away on holiday. The service at BMW Swindon was then impeccable. They went above and beyond.
09 September 2026
Always a great service from BMW and not too badly priced!
09 September 2026
Unfortunately the latest Health Check was not received in good time, apparently you have experienced problems with your system. I did not receive it until 2 days later.
09 September 2026
Once again, great service thank-you
09 September 2026
Kept informed of progress and work undertaken to a high std
09 September 2026
Generally, a good experience throughout with helpful, friendly staff. Compared to previous video service reports, this one appeared rushed, unclear, short, and somewhat out-of-focus, probably due to the over-fast camera movement.
08 September 2026
exceptional standard of service provided by Dick Lovett BMW Swindon. I expect a high degree of responsiveness, precision, and professionalism in all commercial engagements, and Paul and Carl at dealership delivered.
06 September 2026
Serviced ahead of appointment, well looked after during my visit.
04 September 2026
Luke Day was brilliant and I've always purchased my vehicles from him
04 September 2026
Work was booked in, completed and updated all on time - thank you.
03 September 2026
Polite and professional
03 September 2026
Happy with servicing work carried out. But car was not cleaned or valeted, even though booked online and confirmed over the phone.
03 September 2026
Paul explained the process very well and was very professional
03 September 2026
Very impressive service excellent staff
03 September 2026
Louis kept me updated and answered any questions I had
03 September 2026
Just overall good service
31 August 2026
Friendly & helpful
31 August 2026
Great communication and quick fix!
31 August 2026
Well looked after thank you
30 August 2026
From booking to collection. Nice and smooth. Like the sales force.
30 August 2026
Rattle not found; simply told ready for collection. Handed vehicle check sheet and left to find a note of rear tyre with a nail. Not repairable, so dangerous. Person dealing with the work was not available to see me so limited feedback on the work
30 August 2026
Prompt service, great communication re car mot and health check. Lovely clean car to go home in. Thankyou
30 August 2026
I'm very happy with the service I received from BMW.
30 August 2026
Professional and courteous service and kept informed of progress.
29 August 2026
As usual everyone helped me to get through the time problem I had. Once again excellent.
29 August 2026
Whilst everything was good as always, what I would point out is that the clarity of the video wasn't great at all - we really struggled to hear the technician. Sorry to see that Gavin has left - he was fabulous ??
29 August 2026
Really helpful and kept me informed all day as to progress
29 August 2026
Excellent service overall from receptionists to Paul Seaborn and the technicins
28 August 2026
Excellent experience, Paul Seaborn is a true professional when it comes to Customer Service
28 August 2026
Staff were all helpful and friendly. Technical person thorough and professional in his analysis and explanations.
28 August 2026
Darcy was an absolute star from start to finish. She help with the quote, helped when the insurance company wanted to send the work elsewhere and also helped get us a loan car sorted for the length of the repair. Not to mention keeping us updated.
27 August 2026
The service I received was great. Just need to work on communication.
27 August 2026
Great service and friendly. Good communication
27 August 2026
Good service.
27 August 2026
I find it odd sitting there waiting for customer service advisor to come over.
27 August 2026
Its always a pleasure to visit Divklovett. I rely for everytging related to my car
27 August 2026
Everything that was done. I was completely satisfactory pleased with the service Thankyou
26 August 2026
I needed a courtesy car for this service due to my circumstances and all my needs was met with ease by the team. Felt really welcomed and everything was explained very simply.
26 August 2026
Work carried out as required and within time stated. Vehicle was very clean as well
26 August 2026
Excellent service as always. Mitchell looked after me well
26 August 2026
Efficient and friendly
26 August 2026
Really swift and work sorted out with nice courtesy car and mine cleaned inside and out like new !
26 August 2026
Louis the big dog
26 August 2026
Very friendly and accommodating. I was given a private room so I could work in a quiet area for calls. The servicing team checked in with me regularly, delivered refreshments, and shared their biscuits! They kept to the time agreed.
26 August 2026
All the staff at Dick Lovett , Swindon were amazing, from the first telephone call to book an appointment for a free driver bag refit ( so different from BMW Park Lane as I also live in London) to the receptionist and Mitchell . Thank you
26 August 2026
As always very pleased
26 August 2026
Another very pleasant experience, Paul Seaborn arranged a loan car for me while my X3 was in for a major service, he kept me informed of the work required. The workshop and cleaning staff did great job and they car was returned looking like new .
26 August 2026
Mitchell kept me informed plus provided a car when work dekated
26 August 2026
Sarah Ody was extremely helpful and kept me updated at all times
26 August 2026
Service Advisor was helpful and everything was done to a high standard.
26 August 2026
Customer service man was very helpful.
22 August 2026
Everything was attended to my needs perfectly - and the overall experience when attending the branch is just perfect
21 August 2026
Very easy process, all the staff were very friendly, accommodating and efficient. I waited for my health check in comfortable environment
21 August 2026
Not sure workshop are respecting appointment times .
20 August 2026
Pauline
20 August 2026
Grateful for collection and delivery service. Kept well informed throughout. Service advisor extremely helpful and polite
20 August 2026
...
20 August 2026
Disappointed to have to pay for my car to be checked. BMW could not conclusively prove the issue was caused by the other garage
20 August 2026
Dick Lovett handled and resolved the issue for me. Good communication. Louis was very helpful throughout.
20 August 2026
Every step and every person in the process supported my requests with great communication and customer service. Thank you.
20 August 2026
Very welcoming, personable staff and atmosphere
20 August 2026
Kept me updated on my vehicle progress
20 August 2026
Great service. Kept informed as much as possible at every stage with a satisfactory outcome.
19 August 2026
I broke down on M4 on way on holiday. Reece was exceptional in his support given how stressed out we were. Reception team were also kind and offered to get us coffee. Thanks BMW Swindon team.
19 August 2026
.
19 August 2026
I was booked in at very short notice notice and the necessary work carried out
19 August 2026
Team did a great job sorting my tyres out when it had proven a challenge for others, so I had my vehicle back the next day.
19 August 2026
Excellent service from Mitchell who kept me fully informed and updated. Very presentable and efficient staff member.
19 August 2026
Happy with everything
19 August 2026
I was kept fully informed and the check in and service all dealt with efficiently and to time.
19 August 2026
Seemed to be some miscommunication I dropped car off early (dropped off Wed service due Friday) and they panicked on the Thursday and called me just before lunchtime to ask when I needed it back I said Friday lunchtime
19 August 2026
Daniel who looked after us was excellent
19 August 2026
Louis handled everything professionally and calmly. He is an asset to your company.
19 August 2026
Easy to book, good communication, friendly staff
19 August 2026
Convenient and very quick
17 August 2026
Prompt planning, always personable service, excellent customer attention- yet again 10/10
15 August 2026
Attentive customer service, I surprises
15 August 2026
Decent communication especially the video sent by text showing the complimentary health check. Car was cleaned very well including tyres which looked a treat & interior was lovely. Obviously done with care which was appreciated.
14 August 2026
Paul was very good and organised my servicing to fit in with my needs on the day. He was also very pleasant when communicating.
13 August 2026
The only reason I didn't give 5 was my dash cam was disconnected. I'd already disconnected it from the power socket under the glove box so It wasn't on. They pulled the cable from the camera itself for no reason which is very fiddly to get back in.
13 August 2026
The staff are helpful and attentive and very knowledgeable about the BMW range. They care about the brand and customers. Free coffee and biscuits is always a winner too.
13 August 2026
Discount on the MOT, washed and cleaned. Car went in with only a dent in it, came back with 4 scratches, despite a look over car pre and post. Not impressed
13 August 2026
Not to long to wait,nice lady on reception maid tea and all very friendly
12 August 2026
Dick Lovett is the best dealer I've been too. They are further away than others but due to bad experiences I avoid going back to local dealer.
11 August 2026
Friendly welcome, completed vehicle booking in quickly with very helpful service representative and courtesy car ready for me to drive away. Thorough vehicle inspection highlighting areas needing attention. Vehicle ready for collection on time
11 August 2026
Professional service and customer experience
11 August 2026
Had a warranty issue which was quickly dealt with. Throughout the process my service advisor kept in regular contact informing me of the situation.
11 August 2026
Mitchel showed genuine interest in the issues I discussed and kept me well informed throughout the entire process. His communication and attention to my concerns were greatly appreciated.
11 August 2026
Communication from Dick Lovett via Reese Alexander was very good, with a daily report on progress. I didn't however expect the work to take so long with parts having been brought from Germany. Surely BMW UK have a good supply of parts in the UK?
10 August 2026
Everything went to plan and all went smoothly
09 August 2026
Very helpful, friendly and professional staff
09 August 2026
Helpful friendly staff and good turnaround for my service time-wise. Plus a really good setup for being able to work from my laptop whilst waiting.
09 August 2026
Great!
06 August 2026
Fixed my issue, waived cost for loan car, great service.
06 August 2026
Good experience, no issues
06 August 2026
Great service from Louis
06 August 2026
Very helpful kept me informed, car was cleaned and service was carried out very effectively highlighting any concerns to me
06 August 2026
Paul Seaborn went out of his way to explain everything that was needed
06 August 2026
I was very satisfied with the service that they gave me professional and welcoming as usual
06 August 2026
Sorted new tyres straight away on walk in. Brilliant
05 August 2026
Highly professional, customer focused and efficient staff, very fast resolution to my problem
05 August 2026
Thank you to Tom Sigee and Sarah
05 August 2026
I did not have my car serviced but bought a service package for future services. The team that sold me the package were very professional. I was veey happy with my overall visit.
05 August 2026
Good service
04 August 2026
Your customer service was excellent as usual. Your representative Mitchell Hobbs kept me informed on the progress of diagnosing and fixing my issue in a polite and professional manner. Plus, this was achieved within the 1 hour paid for window!
04 August 2026
They were very nice and cooperative
04 August 2026
Mitchell was very attentive, keeping me up-to-date throughout the entire process.
04 August 2026
Good service from sales, especially Luke Day, in arranging the paint shop process.
04 August 2026
Service advisor (and other staff I came into contact with) were really polite and helpful. They made my visit a positive experience.
04 August 2026
Dick Lovett BMW Swindon worked diligently, within the limitations of the BMW parts supply chain, to return my car to the road as soon as they possibly could. Their service staff ensured that I had every confidence in their abilities.
03 August 2026
Easy to get my car booked in for an oil service, as well as a few other matters that needed some attention. The staff were attentive and professional and gave me confidence that my car was in safe hands.
03 August 2026
Car was fixed on time and within price
03 August 2026
Always the best service!
03 August 2026
Outstanding customer service from start to finish
03 August 2026
My service experience has been excellent throughout. Particular thanks to Paul Seaborn for handling my case and emplaning things, and of course to the technical team behind the scene.
02 August 2026
I was kept informed of every step that was happening
02 August 2026
My car's work was completed well and also cleaned well. However, dropping the car off and collecting the car once finished is always irritatingly slow. The receptionists won't allow you to drop the keys, you then have to wait for a service advisor.
02 August 2026
Very happy amazing customer service and good support from all the staff
02 August 2026
Good communication and work completed well.
01 August 2026
Not all issues resolved
01 August 2026
Great service very nice staff
01 August 2026
Easy and straightforward. Booking , car loan and collection all simple. Work carried out efficiently.
31 July 2026
Work completed on time and all in good order.
31 July 2026
Very good service as always, kept me updated on how it was going, T how was looking after, was excellent, thank you.
30 July 2026
Did not have the spare parts available to fix my car on the day which should have been identified at the inspection stage when the car was looked at previously and did not have a courtesy car available for me to get home when unable to fix the car.
30 July 2026
Good service
30 July 2026
Easy booking personable staff excellent service quality technicians
29 July 2026
Prompt and attentive service. Only marred by one thing - a warning light for worn brakes came up minutes after driving away. However it was promptly dealt with on my immediate return to the garage.
29 July 2026
My suspension air bags were replaced and then had a catastrophic failure 3 miles after collecting the car. The car was then repaired again under the parts warranty.
29 July 2026
Very happy with the service provided
29 July 2026
Very professional and informative
28 July 2026
Very good customer service
28 July 2026
Very good customer service, Mitchell was excellent and kept me updated on progress etc, works completed to an excellent standard.
28 July 2026
Excellent service.
28 July 2026
Always looked after well , although this time it was just am mot ,staff at reception were helpful along with Mitchell the chap handling my work
28 July 2026
Lovely service from the team, Martin was great!
28 July 2026
Efficient and friendly service provided.
27 July 2026
First rate service
27 July 2026
always happy with service and communication with Dick Lovett
27 July 2026
Everyone very attentive and helpful
27 July 2026
Efficient service - I was kept informed at all times of what was happening and why
26 July 2026
The service manager, Tom, and his workshop team went above and beyond to schedule work on my vehicle quickly and complete the work to a very high standard. Tom is an asset to both the BMW brand and Dick Lovett.
26 July 2026
Smooth service and repair, Sarah kept me up to date on progress and all work completed.
25 July 2026
Organised and polite
25 July 2026
Louis was amazing.
25 July 2026
There was some confusion over the number plate. I had to resolve it, not BMW. The car is leased through BMW and I had to find out the solution. Not what I am paying for.
24 July 2026
Listened to the concerns I had with the car, spent time investigating to resolve the issue, kept me informed, carried out other safety checks, polite, patient, friendly, professional staff, gave me peace of mind and confidence to drive the car again.
24 July 2026
Easy booking,plight personable staff, excellent service
24 July 2026
Last year MOT was passed with advisory for Brake pads not being fitted correctly but this year MOT was failed for the same reason.
FIND Dick Lovett Swindon BMW
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0179 339 1198
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0179 339 3755
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0179 339 3755
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Athena Avenue, Kembrey Park, Swindon, Wiltshire, SN2 8EJ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0179 339 3755
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0800 018 0730
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
16 October 2026
Umut was a joy to deal with as we're all the other staff involved.