OUR CUSTOMER REVIEWS
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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
270 ratings and 199 comments received in the last 90 days.
01 April 2026
Service was outstanding from start to finish. Trevor was really helpful and engaging throughout the process. He went above and beyond what we needed.
28 March 2026
Luke Day followed through and met all expectations so could not be happier with his service.
27 March 2026
The salesperson Trevor Johnson was responsive to my questions and requests, and the car was delivered on schedule.
26 March 2026
From the minute i walked through the showroom door I felt i was being treated as a valued customer even though I never been yo that dealership before.
25 March 2026
The process from start to finish was a very professional, smooth and quick process. No issues at all.
25 March 2026
George was patient & very good in helping me find my dream car. A car I thought I'd never get. Thankyou
24 March 2026
No problems
19 March 2026
David Seal and all the team at Dick Lovett provided a consistently high standard of customer care throughout. Questions were always fully answered, information was forthcoming and the entire process was handled with accuracy, care & courtesy.
17 March 2026
I purchased my vehicle through David Seal. He was very helpful, knowledgeable and answered all my questions from before ordering up until I took delivery of the vehicle (and afterwards). Never did I feel any form of pressure to buy.
16 March 2026
Can i say a very helpful and friendly service.
11 March 2026
Excellent service from everyone at Swindon
10 March 2026
Top class service, by Dick Lovett, especially Zahra Saati, very attentive answered every question with confidence, and double checked anything she was unsure of.
08 March 2026
Dave Seal made the whole experience a absolute pleasure, kept me informed throughout and gave me a great deal, the whole buying experience at the dealership was great and hassle free, also Dean in parts was fantastic with the accessories I wanted
07 March 2026
Trevor was very helpful from our first visit to the branch
06 March 2026
Everything went smooth
01 March 2026
Trevor and Umut - superb from start to finish, top guys! Unique in their approach, I highly recommend a large pay-rise to both.
26 February 2026
Good service
18 February 2026
Extremely pleased with the service we received from Michal and Zahra from initial enquiry to collection day. Michal was very kind and patient throughout the sales enquiry process. Zahra provided excellent technical assistance and support.
11 February 2026
Very very satisfied . From Trevor to Rane to the receptionists . Everything about my experience there was top tier . Swindon dick Lovett sets a very high standard indeed
10 February 2026
Amazing Experience, Will recommend Trevor to anyone. Couldn't do enough for me!!!
07 February 2026
Great service throughout the process
04 February 2026
Trevor is always their most professional and always there to support
03 February 2026
The whole experience was very relaxed . We felt very comfortable with the people assisting us Luke Day and Rane.There was absolutely no rush or pressure. It was an enjoyable experience from beginning to end working with professionals.
02 February 2026
Communication was brilliant and I was guided through the process
22 January 2026
From the first day visiting to enquire to the day I collected my car, the service received has been second to none. Everyone I have spoken to have been very accommodating, asking if we'd like refreshments during each visit and always friendly!
21 January 2026
Lots of issues with ordering process, accessories, poor communication. On collection day the sales person was absent so Michal Mizielski and Richard Tweedle had to cover and did an amazing job. The car had to come back that day due to a fault.
20 January 2026
Zahra was very clear with the info provided & service was smooth from start to finish
20 January 2026
James was very good at finding us the car that we wanted and was very helpful.
10 April 2026
I am only saying this as the service desk staff I dealt with were fine and it is not fair to mark them down due to the issues I have with the overall service
10 April 2026
Gavin was extremely helpful from beginning to end of the process to repair my puncture, incurred over a Bank Holiday weekend. I felt in very good hands throughout.
10 April 2026
Prompt professional service. Excellent facilities to support remote working while you wait
09 April 2026
They fixed it really quickly for me
09 April 2026
A fantastic experience at BMW Swindon. A great team providing great customer service. Sarah Ody who looked after me was great.
08 April 2026
I was completely satisfied!
08 April 2026
Work completed on time and to an excellent standard. Also identified a leak in the Track Rod end which was repaired under warranty!
08 April 2026
Lloyd (Dick Lovett Bristol NOT Swindon - see below) was exceptionally attentive, polite and good all round The email said I visited Swindon - not correct it was Bristol and always is DL Bristol BMW (or Aston Martin)
08 April 2026
All work done on time car washed and tidy inside staff always very polite and helpful
06 April 2026
Following a recent breakdown on the M4, the guys at Dick Lovett BMW achieved a great result following a potentially very expensive repair!
05 April 2026
From start to finish very warm & friendly welcome from reception team & a good report from the service team.
01 April 2026
For me it was perfect, having made contact with bmw the appointment was the following day. Couldn't really ask for more.
31 March 2026
Dick Lovett Swindon all staff were very friendly, from the front of house to Louis in Service Department who was very helpful, professional and kept me updated throughout service of my M3 Touring
31 March 2026
Hi The experience was excellent. Paul S was really helpful and was able to help with all the issues with the vehicle very professionally. He was able to provide updates frequently on the issues and the vehicle was delivered with all the issues fixed
31 March 2026
A very good service.
31 March 2026
There was a strange noise on starting up, it seems that doesn't happen if the oil is put in after the filter change, worried me a bit. Would prefer someone to pick up the car and bring it back and offer me a car for the day if possible
31 March 2026
Fantastic service!
31 March 2026
The people I dealt with were professional and friendly
31 March 2026
car handles well. staff very informative
31 March 2026
Very happy with the service and personal attention from Gavin..Just frustrated that there was an issue first time round in the repair which took a few months to finally address due to a part not being available.
29 March 2026
Service was great in itself, but I have had no response to the email I sent to the service manager about the cracked engine mount.
25 March 2026
Very efficient & provide peace of mind
24 March 2026
Very welcoming, able to fit my MOT in short notice.
24 March 2026
Handled really well. Quick turnaround
24 March 2026
Collection time should have been made clearer...and disappointed no driver available despite 3 weeks notice...you should employ another driver!...servicing itself was fine.
23 March 2026
My car needed repairs to be completed. My wife authorised them. When she was told the car was ready, she went to collect it only to be told that the car was not repaired. She had to wait 40 minutes to discover this.
21 March 2026
Loan car not ready when I came to drop off my car, initially told there is no loan car booked which is disappointing as someone from BMW called me 2 days prior to the booking to specifically remind me to bring my drivers licence for the loan car.
19 March 2026
Jade from the Service team in Swindon is a real credit to your business. She went above and beyond to be helpful, friendly, and extremely professional. I felt she fully understood my requirements and delivered exemplary customer service. Very Happy
19 March 2026
Customer service is first class at Dick Lovett Swindon. I was provided with a lovely courtesy car for a couple of days while my car was attended to under warranty. They also replaced the front brake pads free of charge.
18 March 2026
Friendly welcome on arrival from reception, Sarah was friendly and talked me through the service and highlighted that it would be a long wait, as it was a full service. Coffee & WiFi helped me through the wait, whilst I watched a film.
17 March 2026
very good service
17 March 2026
I was looked after very well
17 March 2026
Excellent overall service.
17 March 2026
I had a problem with my new BMW, the driver door panel controls all ceased to function after less than 1500 miles. The car was booked for an investigation and although later than I would have wished, the service I recieved was excellant.
16 March 2026
Waited for my car while it was being serviced. They said it would be 3 hours and that's exactly what it was.
16 March 2026
Thought work last week would resolve the steering issue. It didn't. Problem still evident and the explanation now ' the issue is characteristic of the electric power steering'. This my 6th BMW and never had this before. Not acceptable, please help.
16 March 2026
Great service as always
16 March 2026
Problem dealt with quikly and without any fuss
15 March 2026
Helpful & kept me updated while i waited
15 March 2026
Sarah Odie always on point
15 March 2026
Quick and efficient, car came back sparkling clean too
13 March 2026
Was very professional and sorted out the further problems for me within the same day
13 March 2026
Jade Staines was very professional and had provided all the required details.
12 March 2026
After calling the dealer on Friday afternoon they failed to call me back as promised, on Saturday morning when I called they were unable to find my car. The dealer did a satisfactory job replacing the tire but the car was not ready until Monday pm
12 March 2026
Efficient check in, quick turn around with car inspection video report and recall works.
12 March 2026
Great service
12 March 2026
Everybody so friendly and helpful, especially Sahara saati
11 March 2026
Great service from Jade
11 March 2026
Would have been 5 stars but was surprised you needed car for 2 days
11 March 2026
The service and MOT were done in the timeframe. The staff were helpful and kept me informed of progress and sought approval for extra work to be done. Car was cleaned before return.
11 March 2026
No issues, ran smoothly and staff were helpful and friendly
09 March 2026
Gavin Parish maintained regular communication and provided timely updates on the vehicle throughout the process. The only constructive feedback I would offer is that it would have been appreciated if the vehicle had been cleaned prior to collection.
09 March 2026
Jade Staines, was our service advisor. She was very professional and looked after our requirements.
09 March 2026
Quick and professional
09 March 2026
No explanation of work required Video was blank
08 March 2026
Excellent customer service
08 March 2026
Had a problem with vibration on the front at speed and parking break sticking. Senior engineer took the car out with me in the car to try and replicate the problem. On inspection, found all tyres were just under 4mm and advised tcheck the steering
08 March 2026
Have dealt with Lovett for 45 years and They have always given excellent service.
08 March 2026
I've always had a great service and this is because of your excellent people I had a terrific rappour with Tom Maskell and Erin has seamlessly taken over
08 March 2026
All tasks completed and car cleaned really well. Good communication throughout the day to make it a good experience.
07 March 2026
Always well looked after and kept to time scale ! Used Dick Lovett's for many years and never had to complain ! Would readily recommend !
07 March 2026
Gavin Parish could not have been more helpful, accommodating or friendly. He went out of his way to rectify an issue with a new car and made me remember why I chose BMW in the first place. Excellent, personal and brilliant communication. Thank you!
07 March 2026
I'm very pleased with the service I received.
05 March 2026
Reception staff delightful and welcoming. Paul Seaborn was exceptional. I was extremely worried but he assured me everything would be fine and it was. Very patient. Service and repair completed v efficiently. Excellent comms - very pleased indeed.
04 March 2026
Efficient and ease of check in and paying bill
04 March 2026
Paul and his service staff were very helpful and although I had to call back to see them they sorted out the problem for me. My only complaint was that they had the car for almost nine hours before I could collect it.
02 March 2026
Completely satisfied with the work, it's just the value of the work I thought was quite a high cost!
02 March 2026
Dropped the car for an MOT and picked it up with a turn indicator fault. In addition the USB-C charging ports in the back are not working anymore. The bonnet struts have been replaced after the MOT was done. Garage is adamant that is just an old car.
02 March 2026
Great service
02 March 2026
Service was amazing from the moment I walked in, to the moment I left. I was truly impressed by everyone's kindness and grateful for the help to get my car sorted, and to get me to work especially as I had not made an appointment.
02 March 2026
Car returned promptly
01 March 2026
Polite service advisor and managed to get a replacement tyre same day
01 March 2026
Quick service, polite and helpful, car wash a bonus.
01 March 2026
All round, great experience. Well looked after and kept informed of when MOT was completed so I could collect.
01 March 2026
Paul was very helpful.
01 March 2026
Happy with work undertaken and collection and return of vehicle. Valeting inside car - door jams dirty, bits on front seat carpet and black sludge inside boot at right side between boot lid and car frame.
01 March 2026
.
01 March 2026
Everything carried out to my satisfaction
25 February 2026
BMW Siwndon so far have been a pleasure to deal with. Excellent communication, timely, professional, personable and most importantly to me, they've taken great care with my car, from servicing to adding BMW upgrades.
25 February 2026
Dave was very professional from the start, accompanying us on the test drive and when we purchased the vehicle Dave went through absolutely everything he answered all our questions and on handover day Dave set up our BMW app to personalise it for us.
25 February 2026
Short notice and no fuss. Very supportive and helpful. Paul especially
25 February 2026
The problem that was meant to be resolved wasn't and I don't believe it could have been checked before completing the work.
25 February 2026
Good delivery time, good facility to wait whilst car was serviced and friendly staff.
25 February 2026
Efficiency and enthusiasm to ensure you as the customer get the best results.
25 February 2026
Very helpful as usual. Kept me updated.
25 February 2026
Excellent, professional service (as usual!!)
24 February 2026
Everything was fine and service was as always top drawer but albeit FOC car clean, it was not the best, I understand this is complementary but 5 out of 10 is being generous.
24 February 2026
The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner. Penny (Technician) was very clear and detailed in presenting the CitNOW vehicle health check of my car.
24 February 2026
Confused about whether a tyre was in stock
24 February 2026
Did what we booked the car in for. Price was what we were told. Car cleaners do a great job.
24 February 2026
Took my car to BMW Swindon on 19 Feb for an MOT and was advised £410 of
24 February 2026
Excellent service
23 February 2026
Good communication and professional staff.
23 February 2026
The attentive nature I always receive when I venture to Dick Lovett BMW in Swindon. From the moment you enter the door, the girls on reception always stand to welcome to you.
23 February 2026
Alway an excellent service at dick lovett
23 February 2026
Great helpful staff
23 February 2026
Work was completed to a very high standard. A full video report covered the work and the general condition of the car. It was returned cleaned and vacuumed. Perfect.
21 February 2026
Sarah and Paul provided fantastic service as always. They're very professional and helpful. I am still waiting on a final document for proof of warranty work, but in fairness I haven't had chance to chase as we've just had a baby.
20 February 2026
5* great service even though my Bmw was in for a recall i had a complimentary vehicle inspection and vehicle wash and a unexpected video of the inspection absolutely fantastic service
17 February 2026
Friendly and efficient
17 February 2026
Very professional and I was informed of all actions as the morning went on.
16 February 2026
The work was completed quickly and returned to me washed and ready earlier than expected.
16 February 2026
Efficient booking, everything ready on arrival inc courtesy car.
16 February 2026
When I collected my car, I was told there was a noise coming from the front suspension and it might be the diff wearing. I had no noise before I brought the car in.
16 February 2026
Very professional and helpful
15 February 2026
Would have given a 5. Bit disapointed that the vehicle was in the garage for three and a half days and that the service book was not filled in. Still waiting for the petrol cap retainer
15 February 2026
All went to plan. Just a MOT so looking for no hassle which was achieved.
14 February 2026
The staff were very polite and helpful
14 February 2026
9am booking for MOT & service took all day! I asked for a time to return but was told it was unknown and would take a long time
14 February 2026
Was told it would take a couple of hours but was 5.5hrs in the end.
13 February 2026
First class service from start to finish
11 February 2026
While you wait appointment booked. Good service as usual, prompt, careful cleaned. Very happy customer.
10 February 2026
Perfect service
10 February 2026
Best customer service, very friendly staff and very good service
10 February 2026
Seamless from booking through to collection plus technicians video and plan for next service were well laid out.
10 February 2026
All round excellent experience
10 February 2026
Fast track service complete within 2 hours.
09 February 2026
Professional as always.
09 February 2026
The personal were pleasant and helpful and the centre was as always clean and tidy
08 February 2026
Very welcoming , explained everything nicely
08 February 2026
Excellent service from booking to completion
08 February 2026
Nice
07 February 2026
Excellent professional service. Good coms. Comfortable environment.
07 February 2026
Good service and advice and the prices seam to be a lot better than previous years.
06 February 2026
Staff are all very helpful and welcoming, and they certainly seem to do everything they can to help with whatever the cause for my visit is
06 February 2026
Service gets better every time i come to dealer. Excellent
05 February 2026
Helpful, friendly, issue sorted quickly.
05 February 2026
Good comms, hassle free.
04 February 2026
Efficient but not clear why I had to fill this survey in twice - once in the showroom on paper and here too?
03 February 2026
Friendly and professional - as usual!
03 February 2026
Needed new wipers and within 25 Mins they were fitted
02 February 2026
Great communication and updates regarding the repair being carried out.
02 February 2026
Quick response to the booking, great communication and customer service Presentation of the car was excellent
02 February 2026
Punctual service, delivered as agreed
02 February 2026
Communication was very good from start to finish
02 February 2026
Friendly advisor who kept me update on progress and was able to answer my questions efficiently.
31 January 2026
Warmly greeted by all - Gavin took me through the work which I signed off prior to commencement - the car was given back washed and cleaned A1 service.
31 January 2026
Good communication, timely service, polite and helpful
31 January 2026
Excellent service throughout.
31 January 2026
Paul as always gives great service
29 January 2026
The work was carried out promptly and at the agreed price. Dick Lovett is one of the best BMW garages that I have use over the past 45 years
28 January 2026
Very efficient service all the way through with many thanks to Erin for keeping me updated
28 January 2026
The turn around from drop off to pick up was super quick. The car wash was a lovely touch. Also frequent updates and the personal video showcasing all the good and inadequate features of the car. Overall a great experience.
28 January 2026
It would have been 5 stars, however, I was told because BMW had recalled my car again they would give me a full tank of fuel because of the inconvenience. This never happened
28 January 2026
even though the booking date was wrong they still fitted the car in
27 January 2026
Staff were informative, helpful, friendly and polite. Waiting area was very useful. The re-call work to replace an airbag was more speedily than the time predicted and the condition of the car after the work was fine.
27 January 2026
Sarah was fantastic, kept up to date with progress. The Citnow was informative and well delivered thank you Carl
27 January 2026
Good customer service
27 January 2026
Cannot understand how I passed the MOT when a nail was found in my near-side from tyre, after I took heed of your health check (?) and replaced the (2) tyres flagged as red and amber. During which I asked that this near-side tyre be checked.
27 January 2026
On arrival needed to speak to someone, was seated, then had to wait over 10-15mins. There were 3 people on reception desk, and only one customer in "service area" with several staff members simply working at their desk. Apart from that, great.
27 January 2026
Paul Seaborn is a superb service advisor.
26 January 2026
I am pleased with the curtsy shown by the staff and the service undertaken but I could have been informed during my stay of the condition of the wiper blades which I would have been pleased to have had them replaced. I realised they were faulty .
26 January 2026
Stellar
26 January 2026
Friendly, efficient service, carried out quickly and professionally.
26 January 2026
Always a pleasure coming to BMW Swindon - staff are friendly and helpful and the facilities are great.
26 January 2026
great as always
25 January 2026
The sales team worked hard to bridge between my expecations of the price for the service of my car and the 'book' price. They went out of the way to help which was gratefully received.
25 January 2026
Very good
25 January 2026
Paul Seaborn and his team are remarkable, handled out questions and car repairs very proffesional and super attitude
24 January 2026
Our Salesman, Trevor Johnson was professional and attentive throughout. There were a few things which could have been better in the overall experience, but Trevor has listened and delivered a lovely car with peace of mind.
24 January 2026
Very good service
24 January 2026
All staff friendly and were quick booking me in and performing the service
24 January 2026
Customer service advisor listened thoroughly and resolved all of my concerns
24 January 2026
All aspects of the service and mot went smoothly.
23 January 2026
Brilliant service every time
18 January 2026
Booked my car in for oil service and the recall job so it could be done together, however on I collection was told the y didn't have the part, and would have to book again. So annoying ,still haven't heard anything on the recall
18 January 2026
All work completed, not charged for investigation that could not find fault. Good communication throughout
18 January 2026
Good communications and timescale but v expensive so needs to be
18 January 2026
Everything went smoothly
18 January 2026
Mark was extremely helpful.
FIND Dick Lovett Swindon BMW
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0179 339 1198
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0179 339 3755
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0179 339 3755
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Athena Avenue, Kembrey Park, Swindon, Wiltshire, SN2 8EJ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0179 339 3755
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Rushey Park, Wootton Bassett Road, Swindon, SN5 8WG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0800 018 0730
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
03 April 2026
Amazing sales process. In particular Tom Blaxley who answered every question and was a delight to be part of his experienced knowledge and respect