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ABOUT Dick lovett Swindon

Find out more about what we do and meet our team.

Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Richard Tweedle

Used Car Manager

Alex Hynes

Service Manager

Ashley Chapman

Assistant Service Manager

Dean Hawkins

Parts Manager

James Burns

Retail Manager

Marianne Vitti

Reception Manager

Simon Maskell

Group Buyer

Richard Macklin

Sales Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very professional, helped with any questions I had.

Service

Work on the car completed properly and to time. Good communication and personalised service throughout.

Service

Car was even cleaned as part of the service. Identified some items I'd not have previously known about.

Service

Does what it says on the tin.

Service

Easy check-in. Polite, friendly staff. Courtesy car wash. Easy check-out.

Service

Kieran is a great customer support person - helpful, clear, courteous

Service

Speed of repair and was able to answer my concerns

Service

All works carried out as expected. Courtesy car provided as requested .Car ready for pick up on time. Staff polite and efficient.

Service

Personal touch from Kieran throughout and from the engineer

Service

Everything was fixed as I expected.

Service

Jack was excellent did everything he could for me.

Service

Helpful staff knew their stuff very pleased

Service

Excellent car service an customer service ( Kieran Hegerty) received

Service

They look after me and treat me as an individual.

Service

Simple to book. Warm welcome. Great hospitality. Friendly service.

Service

Car was serviced and cleaned

Service

The service was quick and efficient and the staff very courteous and professional

Service

Never let me down

Service

Loved the fast lane option

Service

Kieran Hegarty did a great job of looking after me and the car from start to finish and all the work requested was completed perfectly.

Service

Good communication level and they looked after my car

Service

First time I have used, and impressed with the service.

Service

Good service provided today

Service

Helpful, attentive staff and effective service

Service

Because of the hospitality and professionalism shown by Kieran Hegerty

Service

From start to finish first class...Tom Maskel a credit to the company

Service

Work do e on time and kept up to date on progress

Service

Communication was excellent.

Service

Great service

Service

Nothing was too much trouble as it should be.

Service

Easy discus problems

Service

Excellent service experience. My BMW service contact at Swindon was Thomas Sigee who was very professional and kept me fully informed as to progress and options available to me. Please pass on my thanks to all the Dick Lovett team involved.

Service

Excellent

Service

Nothing to fault.

Service

good communication, cost and ease

Service

Easy process to book in, clean curtesy car, friendly staff throughout the building

Service

All was perfect.

Service

The process was dealt with very efficiently and quickly. All of the staff were very friendly and business-like.

Service

As a disabled driver my car was collected and returned as promised

Service

The work was completed faster than expected, despite parts having to be ordered from Germany for my old X5.

Service

Everything done on time and exactly as promised. Staff always courteous and helpful. Work completed and car returned in very good order. No nasty surprises in the bill.

Service

Every contact whether sales or after sales is excellent

Service

All done as arranged.

Service

Collection and return service excellent. Very good communication from Kieran

Service

I love these guys!

Service

We were completely satisfied!

Service

Very simple process for dropping of the car and some additional work was done that I requested on the morning

Service

The car is back with me now after 2 weeks and they kept me up to date on progress.

Service

Car mot'd and end of warranty check.

Service

I drove in unexpectedly to have a check up on a suspected damage wheel and tire. The next day my car was repaired and ready to be collected which was beyond my expectations. And again very happy with the friendliness of the members of staff.

Service

Wonderful customer care as stated I am paraplegic and my car was collected and returned to my home,I as also kept informed about progress of the service with the video sent to me

Service

Well informed staff

Service

Very helpful staff and accommodated a me at short notice.

Service

They did what they promised, kept me informed about progress and the car was ready on time.

Service

Always good service

Service

Tom Was brilliant

Service

Happy with the communication and service received.

Service

No hassle

Service

Professional service- kept me updated

Service

Godd video report of whats under the car that as a driver you don't see.

Service

Professional as always

Service

I'm always looked after with care and attention to detail and I feel valued as a customer

Service

Service carried out on time, car valeted and coffees supplied.

Service

Exemplary service

Service

My service was booked in for the next day and, I believe his name was Will, I had regular updates regarding the progress on my car.

Service

The staff at Dick Lovett Swindon were very friendly and keep me up to date with the progress of my repair.

Service

The work is done properly which give you peace of mind I have bought more than one car there.

Service

Really good and reliable service

Service

Went the extra mile

Service

Repairs carried out as scheduled and I was kept informed.

Service

Everybody is so helpful, Thomas explained everything and kept me updated. There were no surprises. James very kindly took my car in and your technician did a fantastic job

Service

Efficient,good service, good bunch of lad's

Service

Quick and easy

Service

Efficient and timely.

Service

Efficient friendly service with satisfactory resolution to issue.

Service

Great servicing experience, lots of regular updates, and covid safe

Service

Great communication and friendly advisors

Service

Dick Lovett, Swindon, fantastic to co operate with everyone. Please carry on like that. ??????

Service

I have never had a bad experience at any Dick Lovett dealership.

Service

Very professional and friendly people

Service

Quick appointment and repair

Service

Again spot on service

Service

Very good job

Service

The personal touch that is extended by the servicing centre is second to none.

Service

Fully explained very good customer service.

Service

Very efficient service

Service

Service carried out in the stated time scale

Service

Excellent service

Service

Provided all information I needed to know with a cost breakdown.

Service

Great service

Service

Service is excellent

Service

Very good customer service. The staff was very friendly and helpful.

Service

Good service

Service

No issues

Service

Great service

Service

All work carried out as discussed & well explained

Service

Prompt service and well cared for whilst I waited for the brake fluid service to be undertaken

Service

Quickly resolved the issues with my car.

Service

Reminders sent beforehand and instruction video for drop off if keys due to Covid rules. Reception staff were attentive. Progress messages sent and pick up was quick and easy with a lovely valeted car

Service

All very efficient thanks

Service

All aspects of service was 1st class

Service

Lovely clean car and good to see the video

Service

Work carried out explained in detail, impressed with the valet, vehicle ready on time.

Service

After a slight hiccup of slightly overfilling my engine oil, I popped in for advice, before I Knew it my car was in the workshop being looked at. Excellent service.

Service

Excellent service, quick and efficient and very friendly customer service advisors.

Service

I went in there with an issue and had only phoned up about it the day before and it was sorted and had no problems since.

Service

Efficient professional

Service

Usual great service

Service

I ewas well looked after by Tom Sigee.

Service

Excellent customer service, very informative, could do enough to help

Sales

Excellent service from Edward and Richard - timely, helpful, informative with the minimum of fuss and an easy process. And ultimately delivering a fantastic car.

Sales

easy transaction

Sales

Great centre, friendly vibe and staff attentiveness. Car turnaround was fast and Max kept me posted all the way. Couldn't ask for more!

Sales

The whole process was fairly simple, if I had a problem it was quickly resolved by a member staff

Sales

I was delighted with my experience at Dick Lovett. I used to deal with the best Sales executive there but unfortunately he left to pursue another career. That said dealing with Jack Ellis has been excellent!

Sales

Totally satisfied

Sales

Arrived at the right time, all ready for me to drive away!

Sales

Very professional

Sales

Everything just went super smoothly. The team were always on hand and helpful throughout. Nothing was too much trouble. Every step super clear and easy. Much like driving a BMW.

Sales

It was so easy on the morning of collection - Luke dealt with everything very professionally

Sales

Kept fully advised of delivery time span and help with taking over the vehicle

Sales

Great service and delivered too.

Sales

It was great, Luke was very welcoming as usual, attentive, and the whole experience was great

Sales

Great customer service, never felt rushed or pressured at any point. Always left feeling happy.

Sales

Everyone was very friendly and welcoming

Sales

A really good experience. Sales process went well, the sales person had a lot of patience when showing us the car and indulged our various family car tests (child seat fitting, buggy in the boot etc...). Kept us updated all the way to handover.

Sales

Seemless

Sales

Extremely professional.

Sales

Was given updates of where my car was and always felt like I could ask any questions of things I wasn't sure of.

Sales

Once again I have been given a deal that I was completely satisfied with and all questions were answered in a timely and confident manner.