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ABOUT Dick lovett Swindon

Find out more about what we do and meet our team.

Meet the Team

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Tom Sutton

Head of Business

James Burns

Retail Manager

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Richard Tweedle

Used Car Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

Alex Hynes

Service Manager

Ashley Chapman

Assistant Service Manager

Marianne Vitti

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Couldn't have been better from booking in, dropping off vehicle and picking it up.

Service

Did as promised and excellent communication

Service

Couldn't do enough for me.

Service

service was exceptional. kept up to date with the progress, and even got the car back well before the initial estimated date of repair

Service

Could have been higher, but the problem I reported (engine management light coming on permanently) has reoccurred. Thanks you for the boot floor mat.

Service

collect and return great option.

Service

Kept me informed and called to discuss issues and give advice saving me money

Service

All work done promptly

Service

I do like as Mechanic and electric engineer the customer service explain with the fully details what my car needs for service and the reason. That makes me trust them blindly to do the best for my car.

Service

Efficient service while having to deal with COVID

Service

I have always had good service from Dick Lovett swindon, when buying a car or getting one serviced or repaired.

Service

Excellent Covid arrangements with key drop off and a well spaced waiting area. There was, I believe, maybe a loss in communication between the service and car wash areas, the car did not get wash as offered, but this was not an issue.

Service

In, out on time. Kept informed.

Service

Well looked after as usual

Service

I have awarded Dick Lovett the top rating because I felt they went above and beyond their duty in collecting the car, doing all the work and delivering the car back to me. Their understanding of my particular situation was first class.

Service

Attended for a wiper blade and vehicle check for a longer essential journey. Tracking correction and tyres required. Suspect they'd have been replaced at next service in a couple of months. Glad repairs identified and we were safe!

Service

Always receive very good service from Dick Lovett.

Service

Great service and very well managed in these difficult times. Would have been good to have been contacted about the MOT at the same time as I went somewhere else for that.

Service

I always receive a polite and efficient service from the team

Service

Easy to book and good information as service progressed. Good service on pick up.

Service

The dealer informed me they were able to carry out the necessary main service checks, as well as wash the outside of my car, thank you. However, the tyre replacement prices were disappointingly 50 % more than a local company.

Service

All my expectations were met although the original service date was delayed a week due to a parts shortage .

Service

Delivered service to expectations as always

Service

I was completely satisfied with the service, the communication by the service dept. and the clean delivery of the finished car.

Service

As above - quick service with no hidden costs.

Service

The whole experience was very satisfactory

Service

The complementary health check was very good and was advised of an issue that needs my attention or required urgent action.

Service

The issues I reported were addressed, I was kept informed and service remained excellent throughout.

Service

Calls and emails before, during service were helpful.

Service

Quick and very polite

Service

Instant service.

Service

As above

Service

Good service as always

Service

Very friendly and courteous staff.

Service

Quite happy with experience

Service

Excellent service

Service

Ease of booking a service at a convenient date and time, and the new covid check in arrangement was very good.

Service

Tom and Ash have done everything they could have done. In particular they have always called back when they promised, and made things happen

Service

Couldn't be happier with service at Swindon. I drive from near Oxford.

Service

Always perfect service

Service

Work completed as requested

Service

Excellent customer support and was kept informed at all times as I elected to wait for the service to be completed.

Service

Organised, communicative and painless!

Service

Under strict Covid measures they made the experience as simple as possible

Service

Everything ran smoothly

Service

Brought car in for some work, everything handled in a courteous & professional manner, work carried out to high standard, updated on regular basics with status of car, done in very challenging times due to covid, received excellent customer care

Service

Personnel very helpful. Tom particularly.

Service

AGAIN A GOOD FRIENDLY AND COMPLETE SERVICE.

Service

I bought my BMW 318i from Dick Lovett in 2013, and ever since I was well looked after by your Service Dept. for all my car service needs; but for an expensive price than your competitors in Swindon. On the whole I am very pleased and happy with DL.

Service

Everything organised well and very courteous

Service

great service, was able to collect car well within the timeframe I wanted. Wanda kept me up to date with progress which I found really helpful.

Service

Quickly discovered a fault. Notified me and dealt with it.

Service

I am always impressed by the standards that Dick Lovett achieves

Service

Good communication. Polite and helpful. Car collected and brought back within given timescales.

Service

Excelente service

Service

Really easy to book in given current limitations, Kieran was on hand so I could explain the issue I had with the vehicle and the repair was carried out beyond expectations

Service

Very quick professional service

Service

Little bit pricey when you look at the items but one can be confident it's been done to standard.

Service

Because I am satisfied and can rely on the advice and results

Service

Car collected and returned on time as promised

Service

Very satisfied and feed back very helpful.

Service

Grerat service!

Service

Work done as required

Service

service team were open candid and delivered

Service

Servicing was great very professional

Service

Excellent communication and care.

Service

I don't know anything about the mechanics but the service was spot on. Dave is not yet able to drive but from past experience he is sure there'll be no problems.

Service

The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner.

Service

Convenience

Service

Excellent service however the hire car was filthy which let them down as the rest of the service was excellent

Service

I had a fault with my alarm system which had now been rectified

Service

Easy to book in , Drop off And collect. Always informed and shown the service Details after. Great video of the safety check sent as well

Service

Excellent service in terms of both being dealt with on a personal level and service quality.

Service

Would have loved the clean to have been cleaned however I completely understand why not

Service

I have always been very-well looked after my the team at Dick Lovett, mainly in Swindon but also in Bath. James Burns is always extremely helpful

Service

Efficiency

Service

Professionalism

Service

all taken care off and no hassle

Service

Good service and no hassle

Service

As above

Service

Did everything as asked, very polite too.

Service

They do exactly what they say

Service

As above

Service

Everything went exactly as expected with no issues

Service

Car was booked in very quickly with a member of staff working from home, popped car in and service team knew all about the booking and kept me up to date on the progress of the car. Very pleased with the level of service.

Service

Very.

Service

Very friendly and knowledgeable

Service

Kept informed at all times from start to conclusion.

Service

Everything went as it should

Service

conversed with me on every level on what was happening and result ,via online video and e mail and phone .

Service

Very satisfied with lots of pre communication from BMW making sure everything was totally clear including handover steps covering Covid-19

Service

Car collected from home and returned later in the day. In these difficult times, it made things very easy for me.

Service

As above, professional service

Service

Super service as usual from all the Dick Lovett staff. Tom Sigee was extremely helpful collecting the car from my home on His way to work on Monday 18th and returned it on Thursday 21 evening on his way home. It was taken for a recall & heater issue

Service

As per previous answer.

Service

They couldn't have done a better job and actually included a car safety and servability check for free as part of the service

Service

Due to cover they have lots of safe procedures in place and they staff are very good at distancing and wearing face coverings

Service

Efficient, friendly , communication excellent

Service

All relevant information was passed on to me and a professional manner shown by all.

Service

Car collected and returned in good time

Service

There is a definite improvement in the driving experience of our car since the work was carried out.

Service

Quality service especially in difficult times.

Service

Car picked up and delivered back home cleaned and valeted . Clear description of work carried out.

Service

Everything went smooth

Service

All went like clockwork. Staff efficient, polite and happy. Everything happened when I was told it was going to.

Service

I was kept updated throughout the service and mot.

Service

Very satisfied with the service in January, the service dept keep me informed at all times, car was collected from my home as I am disabled and shielding.

Service

I'm not sure that it could be improved upon especially under the current circumstances.

Service

As above, kept informed and professional service.

Service

I can't be more satisfied with the service.

Service

Excellent service and communication.

Service

I felt even though a Covid experience, it was still very professional and I felt I mattered.

Service

Kept up to date on progress of vehicles

Service

Very polite, caring and professional. Always understanding clearly, perfect communication.

Service

Everything you would expect from visiting a quality company. Great customer service and a great product

Service

It was a quick and professional service

Service

very accomodating

Service

Good service

Service

I discussed the issue with Tom who made recommendations as to the actions to take and they turned-out to be spot-on.

Service

good service

Service

I have previously used other branches but feel the experience in this brach exceeds the rest. Tom was very pleasant and even turned my courtesy car on to warm up on a very cold morning which was very thoughtful.

Service

Tom and the team were faultless, even recommending extras that I never even thought about, they are an asset to the BMW group, superb service.

Service

5* service even though we are in the middle of a pandemic.

Service

From initial greeting, going through the car spec to hand over, Ed gave great service at all times.

Sales

Updated throughout and delivered the month it was planned

Sales

I have the car I wanted and ordered in November. Collection despite strict covid restrictions was smooth and paperwork completed beforehand by secure email etc.

Sales

Excellent personal service particularly from Luke

Sales

Very good given COVID restrictions

Sales

Very happy with the service provided

Sales

I was kept informed at all stages and nothing was too much trouble, Alex the salesman is a credit to the industry

Sales

Even with what is going on, I heve never had a smoother handover, from the moment I was met at the door by the sales person to the moment I drove away

Sales

Really pleased no improvements required

Sales

Always a very pleasant experience, from model selection, through the ordering process, and being kept up to date with progress during lead-in. I was never hurried during hand over, despite being first day of new registration, and restrictions.

Sales

Everything I asked for was done. M performance parts fitted, camera fitted. Even in these very difficult times Jack took his time to explain everything and also introduced me to Jack Taylor the sales manager. And the car looked great.

Sales

I was kept in the loop of the process

Sales

the salesman that we had helping me was very helpful and polite.

Sales

Had a great experience with William Hargreaves at Dick Lovett BMW & I look forward to dealing with him in the future

Sales

Always informative and friendly.

Sales

My dealings with Luke Day helped me make my decision to change my car at the right time for me. He responds to queries no matter how many there are and talks me through the process. He understands that I want our engagement to be of value to us both.

Sales

As above sales executive Will Hargreaves made the experience painless and very enjoyable.

Sales

Handover was very different due to the Covid restrictions but nonetheless it was professional and Trevor was there to answer any further questions I had.

Sales

I was kept up to date frequently and Umut was easy to get hold of.

Sales

Very easy experience.From test drive to pickup in this challenging time Dick Lovett Swindon were very well organised.

Sales

Despite a couple of blips during the process the team were always professional and knowledgeable. Trevor was excellent

Sales

I've worked with Luke Day for my last 3 BMW's and can't recommend him highly enough. He's the upmost professional.