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I dealt with a young man when I arrived and Hayley went I collected my car and both were very knowledgeable, professional and welcoming - especially as I was late due to issues on the M4 that morning.
Quick serviceEverything has been explained to me about what was done during the service
Service delivered efficiently, good booking in procedure. Online tools now available too. Added benefits of Free of charge services.
Satisfied with the aspect that Swindon itself was involved in. However, Id previously left two voicemail messages on the overflow call system, trying to confirm the service booking time, as I was not sent a reminder of any kind. With no response!
Not quite the experience I expected from a BMW dealership, therefore somewhat disappointed
The service at Dick Lovett Swindon is great. Waiting times for work at Swindon far too long, Hungerford seems better. Quicker service required for a premium brand - get more people. Indicative of poor management, get a new boss.
No fault of the service staff, they are great, but you have to wait too long for an appointment. Also, if you need a loan car you have to wait even longer. Also, give loan cars that are more equivalent to the car you own. Other dealerships do!
From reception staff to sales and engineers you are feeling very welcome and you know your car is dealing with right hands.
Felt that it was a good job done but it was expensive.
This particular time had to have replacement seat sensor within warranty.Needed courtesy car which was supplied.Everything turned out fine.
Thought the service was good, Well informed, Wasn't waiting around for ages to talk to an adviser.
Excellent customer service.
Everything went to plan, and I appreciated the help and friendly service from the driver who took me home and picked me up again to collect my car.
Nice people, work completed on time, car clean
DL resolved the problem.
As above. The people are great, but the level of service poor.
No surprises. Would have scored higher but the car cleaning was not thorough
Reprogrammed exhaust gas sensor should have been replaced on the 1st visit and would not have had to hire a car at personal expense during the 2nd visit.
Car should have been pdi properly
Dropped my car for EGR Recall, got a phone call and Ive been told that the EGR and Manifold would be swapped in near future and parts are on back stock so they will be changed. Couple days after got a voicemail and been told they wont be changed.
After sales service always of high quality and courteous
Was told would get video of leaking drive shaft seal on last service, have never received it!
Friendly service as soon as I entered the building, I was thrilled to receive the video. Let me say that I am always nervous about going into such a grand building but your staff are always wonderful and I am put at ease
Friendly ,efficient and for taking the initiative.
No problems at all
Issues with car resolved quickly and no pressure to return courteous car early due to my working hours
Car in for MOT - plus the added air con! No newspapers, coffee machine broken, had to wait for someone from front desk to let me know when a service adviser was available (I could see)
The fault had been resolved.
All staff helpful
I reported brake squeal asking if that could be investigated. My car was returned without comment or the issue being resolved.
same as above
Have been using Dick Lovett for some years to service my wife's BMW, including the dealership where I bought this car. Very difficult to fault in any department.
Kept us informed
Everything was done as promised with no issues and with a friendly demeanour
Excellent service provided
Despite the lack of help from BMW assist, the service staff did all they could to support me. Bit disappointing after spending £350+ on a tyre and my car being with them for 1 week it arrived back with me without a valet service.
I felt all concerned took a personal interest.
The aftersales support is usually good and their business is executed in a professional and friendly manner. But unfortunately on this occasion, I had to return the car for the service history to be added to the vehicles information display.
To get vehicle in to put on diognostics was going to take over a month even though the vehicle was unsafe!!
I now need to arrange to bring it in for reset.
Not higher as unresolved issue but now waiting >6 weeks for courtesy car to get issue resolved
All done very well.
Car picked up on time, serviced and returned on time.
Service chap Dave was enthusiastic and knowledgable about the car and fully explained the outcome of the service and health check. Highly recommend.
Car was booked in for a day but due to engineer absence was required for two days which ended costing me a train/taxi fare to pick the car up the following day.Swindon team friendly and helpful however.
Friendly staff catered to my every need
Only concern remains BMW pricing - e.g microfilter
After the recent service my car definitely felt like a better drive.
Did as asked
service completed as requested
Always get first rate service, kept up to speed on what is going on.
Again never had a problem, very happy.
Car service was made very easy for me, with pick ups arranged for me to get to and from work.
Did not go through the work done on the car. That was on the job sheet
Very informative of what needs to be done (re. Service items) and again, treated like a valued customer.
A very experienced team looks after you.
Efficient friendly and professional. Nice surroundings and very helpful staff
Fixed faults at a lower cost than the estimate
they did mess up my health check
Everything was handled smoothly and made to feel like a valued customer
Good. one to one satisfactions.
Informed of status during wait.
Did everything that was expected with all staff very professional and friendly.
Very efficient and customerfriendly
I gave only 4 stars because I could not get booking slots myself. I had to use emergency service.
Good communication and friendly staff
I cannot add anything to the above entry
I booked my car to refurbish an alloy wheel and when I arrived I was told this was not expected. Poor internal communication mean
Because i was kept informed every step of the way.
I've previously been completely satisfied with the service experience especially the ease with which I was able to organise service & repairs. However, I feel by centralising bookings it has made it faceless, less personal & not more efficient
Fantastic service in every way
My car had a serious rear suspension failure and Dick Lovett Swindon were willing to take the car for inspection and repair at 1 week's notice while I was away on business. BMW Oxford were unable to do that.
Good clear communication and excellent support
Nothing extra to add to Q1s answer
Only an MOT but completed exactly within promised timescale
All servicing was done to a high standard
Dick Lovett Swindon staff has always made me feel welcome and strived to make my visits relaxed and enjoyable.
It was done quickly
Everything explained. Had to return as part not available but this went very smoothly and looked after very well
Car mat was returned with a sizeable mark on the was not there when taken in.
I think the courtesy cars should be fairly similar to the cars being serviced. I dropped off a 330d Touring in dark grey and got a 218 convertible in bright blue. As I spend time visiting clients this wasn't ideal.
Good service but confusing on the numbers
Trouble free helpful staff
Great value An respect for the service that I was provided on time.
Please see my comments above. Everything was explained when dropping the car off, the Adviser had the correct information in front of him. Everything explained when I arrived to collect the car.
Booked a courtesy car which was allocated to another customer requiring re booking. On second occasion part ordered was wrong resulting in further delays.
No issue just gets on with whats needed
10 out of 10 fast service and a clean car afterwards
excellent customer service
I waited 3 weeks for a phone call to arrange work on something that went wrong after having my car for only 1week, even though I hadnt spent 40-£50000 pounds on a brand new bmw I thought the service would have been better.
They forgot to reset the onboard computer after the service
Good,efficient and contacted promptly when car was finished. Car returned cleaned and video and explanation of service.
The staff confirmed with me what my vehicle was booked in for and the approximate time the vehicle will take to be serviced, cleaned and washed and ready for collection. Very Happy.
Everything was completed as requested staff including receptionists all friendly and helpful.
History of the car and reasons for being unable to test drive with a technician were discussed in depth at booking. This was not available on arrival with the car and there was no flexibility without getting the manager involved.
After calling to schedule an appointment to resolve the issues I had with my car, I needed to wait 5-6 weeks before an appointment was available.
Good service and communications. Pick up could have been quicker
As previously mentioned
Had to wait a few weeks to get booked in, and would have had to wait even longer if I wanted a curtesy car. However, once I arrived at the Service Dept on the day the service received could not be faulted.
I have had good service recently.
Quick efficient and on time. Gave a rapid turn around, I like the video pre service and the safety checks.
Easy to deal with and good communication (texts and calls) through out the serevice process.
I work in the British Army and time during the week for me to get faults fixed on a newly purchased car is at an absolute premium. I had to take a days leave to get a fault on a new car fixed, I wasnt afforded a courtesy car due to product recalls.
BMW have not followed up on resulting questions
Overall very good as usual, but was kept waiting for quite a while before a service adviser became available, though recognise it was first thing in the morning so a busy time of day for them.
Slightly longer wait but handled efficiently
Hayley was great. Professional but relaxed. A pleasure to deal with.
Would have been higher if service agent had talked me through EOWC.
Dick Lovett should have taken more control of the situation and been the customers champion when dealing with BMW centre for this issue. Problem management needs improving.
good service but 3 week waiting time
If I think of just this time then Im very pleased. Pleased with the way Ive been handled and the people, and pleased with the workmanship.
Very polite and welcoming
The friend and helpful staff
The score would have been higher had I been told what oil I should keep in my boot. Also the car wash wasnt as good as expected.
Resolved issues and went above and beyond.
None of the issues requiring attention were their fault, but they have dealt with them efficiently to the best of their ability and within the resources they have - no false promises or unrealistic time lines.
Never had a problem in 5 years
Again, car had to go in three times. Frustrated that Service Dept was not open Saturday afternoon which could have resolved issue faster.
The lady I spoke to was nice but I was not impressed by the manager Gary Cumming who showed no concern or empathy whatsoever and brushed me off completely.
Everything runs smoothly .
Friendly informative staff.David Seal was the sales executive that dealt with my purchase, he is a credit to Dick Lovett, Swindon.
It was a pleasant experience.
No problems and complementary drinks and snacks were excellent. There are a lot worse things to do than drink tea in a BWM dealership!
Car delivered slightly early left me a little out of pocket but we fixed the majority of the issue.
Damon Chandler who was my dealership contact was easy to talk to and understand the process
I had been to a few other dealers prior to BMW and the service I received was shocking. BMW have been polite and helpful as soon as you walk in the door. Chris has been so helpful in the purchase of my car and helping sort out questions that I have.
No faults with the service and James looked after us just as well as Richard had done for our last two cars - thank you both.
As explained above. I was given time and each car was explained fully before I made my choice. The sales executive was knowledgeable and gave me confidence in what I was purchasing
Informed all along the way by James Burns. The unveiling of the car when we collected was a lovely touch. The whole process was smooth and we felt we were being looked after whilst never feeling rushed to make a decision.
Overall good experience where you were made to feel welcome and valued. A returning customer.
Absolutely first class. Having experienced dealerships from other premium brands, and also other BMW dealers, I have to say Dick Lovett BMW in Swindon is a world apart in every way. They are outstanding in every department from Sales to Service.
This car has everything I need and nothing more!
Flexible sales approach by salesman to my requirements, competitive price offered on a new car built to order, helpful during difficulties with DVLA in transfer of personal number plate from previous BMW.
Only disappointment was the original car I had selected had already been sold without the dealership knowing.
Its a shame I have to travel so far to get a good service. Local dealers could learn a lot from dick Lovett.
We were treated with respect and courtesy and efficiency - all of which are VERY important. The MAIN reason I continue to come.
I have dealt with the same dealership - Dick Lovett Swindon since purchasing my first BMW. The service has always been excellent.
Good communication throughout
LUKE WAS EXCELLENT
Our salesperson Luke was so helpful with all our needs taken into account and all negotiations were conducted in a comfortable and relaxed manner. All the reception people we met were pleasant and helpful.
Chris was superb. Listened, checked everything and gave me all the options and information needed.
All went smoothly and communication was key
It was a very special and memorable experience
The sales person Azad Ali was very professional in dealing with myself and my husband. He was very courteous, kind and understanding which made us feel as if we were dealing with a friend.
I was really happy. The only slight glitch was confusion over delivery date of my new car, but it was sorted out and all was well in the end.
The delivery matched my expectation
I'm very satisfied, I had been informed about every step of my purchase.
James Burns of Dick Lovett Sales Swindon managed the whole process very professionally and kept me updated timely and helpfully throughout providing excellent and courteous service.
One point of contact throughout, Luke Day - fully able to answer all queries at the outset, good finance deal agreed, kept informed of progress and lovely touch with the unveiling on collection of the car.
Nothing is wrong with the vehicle
Friendly, clean, helpful, focussed on me and my wife rather than just me. Jack Ellis was our main contact and he couldnt have been more helpful and focussed on us; a real asset to the showroom.
Excellent larger dealership, very impressive, but treated me as an respected individual
There was a bit of a delay and no one seemed to know where the car was which was frustrating. However great effort was made when I finally went to collect it.
Very pleased with everything and we were even given a complimentary tank of fuel when my Wife asked how to fuel the car up. Luke made my Wife feel like Royalty when picking the car up and hiding it under wraps was a nice touch.
I was kept up to date the whole way through the process, and was able to collect the car a week after it was ready, once I had sorted out the return of my previous one to the respected dealer.
Unessary stress caused by BMW direct. around gearbox choice , however dick Lovett swindon was excellent in managing the situation. Thank you to all involved in getting the case resolved. Very happy in the end.
Salesman and his Manager were very helpful.
very welcoming and great dealership with a very modern showroom.
Excellent service from start to finish.
Keeping me informed on the progress of the new car on a regular basis.
Managed to achieve the price to change we needed when other dealers could not match. Although not our closest dealer now we are happy to travel where the service is of such a high standard.