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ABOUT Dick lovett Swindon

Find out more about what we do and meet our team.

Meet the Team

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Tom Sutton

Head of Business

James Burns

Retail Manager

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Richard Tweedle

Used Car Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

Jack Taylor

New Car Sales Manager

Alex Hynes

Service Manager

Ashley Chapman

Assistant Service Manager

Marianne Vitti

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was explained so well in detail and Tom kept me informed all throughout

Service

The work on my car was done by a professional and I haven't had a problem with that part since.

Service

Professional approach and kept informed of progress

Service

Car returned clean engineer explained in detail what had been completed.

Service

complimentary fog light replacement

Service

Service was completed on "while you wait" basis, impressive that this could be offered in spite of covid restrictions. Was met on arrival by service manager on the day and completed in good time, approximately 90 minutes. Impressive!

Service

Prompt, timely and efficient

Service

Because l have no complaints everything was simple and straight forward just as l like things

Service

Kept well informed about updates and questions were answered within a reasonable time.

Service

As above dealt with in a professional way

Service

Quick, courteous, free and most of all the call the day before advising me that I could come in at any time and that it would take less than 5 minutes - which it turns out was right.

Service

Everything was done as promised

Service

Great service and great staff members

Service

Service team were very helpful and engaging. I loved the video talking me through everything.

Service

Did all I asked and explained all clearly.

Service

Great service from Joseph, very professional and articulate, kept me informed throughout the day. Very well done.

Service

Service very good

Service

Friendly and helpful staff. Everything was very easy including picking up and collecting a courtesy car

Service

Arrived, slick process, as expected.

Service

I was kept informed at regular intervals and the requirements were fully explained.

Service

From booking through to collection and return of the vehicle it was a seamless experience.

Service

Dick Lovett have always been great.

Service

Any issues were highlighted quickly and resolutions presented immediately.

Service

Always try to accommodate me.

Service

The Service Adviser, Tom, called the day before to discuss the issue so he understood. He called me whilst the work was being done to update me and called again to say the car was ready. What more could you ask for in the middle of a pandemic.

Service

Prices quoted when booked were correct when work was carried out 3weeks later.

Service

Very easy, very accommodating. Fantastic customer service.

Service

The did what they needed to do as it was a recall and phoned me as soon as it was finished.

Service

Very pleasant team that were extremely helpful

Service

Great customer service at the Swindon branch.

Service

My X3 is now 10 years old and after having new reaction bushes, tyres and alignment the car drives like new.

Service

Services are most explanatory and convenient ensuring one gets any problems solved. Collection of cars from home and returning them are well and simply arranged with everything being on time.

Service

Tom took care of my problem start to finish & always kept me informed

Service

I had no cause for complaint

Service

Car was serviced as required and then available at promised time

Service

Very happy with the efficient service.

Service

Experience at Lovet's at Swindon excellentb

Service

Kept up to date throughout the process

Service

The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner.

Service

all good

Service

Excellent colleague when I phoned to book. Took me through all the costs and diary options. Service colleague was very good in terms of being polite and explaining the service pre and post completion. Nice garage.

Service

All work was carried out with no problem's.

Service

My car service is on time an it makes me happy

Service

Very polite and efficient team

Service

No other score to give, well done to all.

Service

Calm efficient COVID secure service

Service

BMW Swindon are simply outstanding

Service

Kept informed, work completed quicker that antcipated

Service

The staff are very friendly and knowledgeable .

Service

Was provided with a courtesy car overnight until my warranty issue was sorted. Kept up to date with progress. Joseph Hince was attentive and helpful.

Service

The service representative was excellent. Despite me taking the car to the wrong dealership he fitted me in anyway and apologised for the mix up when booking. He was fantastic throughout the process and should be highly commended.

Service

This time was different ,professionally advised and carefully answered my needs ...thank you Tom Maskell NB...working with people and for people,human interaction does it all these days no matter age,nationality and backround...

Service

Very good quality, and good price and fast. Treated very well.

Service

Was satisfied with the service.

Service

Service is good but can take a long time to book in if you require a vehicle

Service

Polite, helpful service from all involved.

Service

Work carried out correctly and efficiently.

Service

Prompt, polite quality service from all staff.

Service

Really good service to rectify issue with my new vehicle.

Service

Delivered my car, collected the loan vehicle and left in about 15 minutes. Received my guided tour video, was able to consider advice, then got earlier than expected call, to say my car was ready. Very professional.

Service

Good knowledge

Service

Always helpful and social distancing measures very good and easy for the customer to follow without any delay.

Service

Everything ran smoothly, and I was informed by Joseph every step of the way, so that I could confirm which way to proceed.

Service

Just good levels of service overall

Service

Dick Lovett did everything they could to resolve my issue

Service

All warranty work completed within timer advised too me.

Service

Easy to deal with from beginning to end

Service

Did everything expected from a BMW main dealership.

Service

Every thing was done on time and no extra or hidden cost.

Service

All members of the service team I encountered were professional, friendly and courteous. The vehicle health check video was very professional, informative and gives added reassurance that my BMW was in very good hands during its time at the workshop.

Service

Job done profesionally

Service

The whole experience from booking onwards is so professional.

Service

It was excellent service, especially with all the restrictions. I made a spectacle of myself finding the correct door to use but no one minded (I think). I received the lovely little video of my car and everything was great

Service

Customer service was good.

Service

The purchase process was smooth and relaxed. The handover was considerate of my safety and the need for social distancing.

Sales

Thanks to the Retail Manager and the Sales executive (Richard Macklin and Curtis Lyne)the part exchange details were fully explained .The order process was handled in a very professional manner in the Swindon BMW Centre.Team work throughout .

Sales

Jack Eliis was always polite and professional, answered all of my questions and showed me my new cars features. It would of been better if Covid was not about so my new car could of been in the small private showroom like my last purchase.

Sales

Delivery was within Expected time

Sales

Despite all the problems caused by the pandemic, the service we received from the BMW sales team was fantastic. I was really impressed with the care and attention.

Sales

Excellent service. Communication at all points of the process. Superb.

Sales

I was dealt with promptly and professionally by the salesman who responded promptly to any query.

Sales

Pleasant and efficient experience. Friendly and experienced sales person.

Sales

Despite COVID restrictions, everything was handled well and in a safe way.

Sales

everything was done professionally .

Sales

David Seal was excellent in his service.

Sales

The hand over of my new BMW X3 was very efficient

Sales

From start to finish i have been proffesionaly looked after from booking a viewing to negotiating a trade in deael to picking op my new car.

Sales

Always kept informed, everything was clearly explained. It was a painless experience.

Sales

Excellent customer service and attention

Sales

They know what the trim I want for my new car.

Sales

The sales person was extremely helpful

Sales

Very helpful and gave test drive . Explained all options well.

Sales

David Seal was helpful and very knowledgeable about all aspects of BMW