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Very prompt with queries. Ashley handled the situation really well. Was very prompt and polite.
Pleasant and friendly staff however when I asked about a service which is due on my car was a bit shocked at what needed doing and the price as have only done 2500 miles since I purchased it last year and the car has low mileage
I asked them to retrive for me the Bluetooth passcode or to tell me were the Bluetooth module is located because the passcode is written on it but they didn't do any of those.
No appointment booked but engine oil leak started just before holiday departure. Staff in reception and workshop bent over backwards to try to remedy before due departure date. They failed but did everything possible to minimise delay on bank holiday
Great service with no attempt to sell unwanted services ??
I just get the impression that staff are looking for things to charge for but maybe it's just the unreliability of the car
Very welcoming and can't do enough
The service on this occasion was of a high standard. The air con service couldn't be completed due to an apparent equipment failure, but that was non-critical.
Although I purchased the Sat Nav via a BMW Main dealer and they installed it Dick Lovett were unable to help me with a Sat Nav problem.
Excellent customer service. Dick Lovett truly provides an outstanding customer experience, from the receptionist to the service manager. Hayley, the service advisor was professional and went the extra mile. Outstanding BMW dealership.
Having to pay for a fault that wasn't generated by myself.
Called and update regularly. Nice to have a single point of contact when the car is in for the service. Booked the service via the BMW Connected drive app which advised on a price slightly lower than quoted when collecting the car.
The service was excellent, and the work carried out was perfect. My complaints though are: 1) too hard to get hold of a service advisor on the phone and 2) having to wait over a month for a service after the service is due, due to a busy dealership.
Kept the car overnight which was unexpected and meant rescheduling a couple of activities scheduled for the following day.
I can't fault the service quality or treatment I've received
Everything was checked and no faults found. The complimentary valet was OK, however the inside was not as clean as expected.
DL slotted me in in short notice. They were courteous and professional.
Again, Joseph and the technician both kept me informed appropriately of the progress and ensured that the vehicle was ready in time for me to make another appointment that day. The vehicle clean inside and out was also a nice touch
They did everything I asked
Poor customer service
They inspected the tyre valves, advised me of their findings, and didn't charge me
Too many Emails from Dick Lovett or are you that desperate for feedback.
Any problems have been resolved promptly.
Very professional and friendly
Very good customer service provided by Kieran Hegerty
no problems booking or collecting car
Took several emails and phone calls to get car seen for warranty defect
First visit to Dick Lovett to enquire re service pack. Reception excellent friendly and helpful. Initial sales person did not know about service pack which surprised me somewhat but said he would get hold of someone who could help. Tom Sigee contd..
All probs solved.
For the same reasons above, my car still does not perform to the optimum level it should capable of and despite attempts by people to try and resolve this - it still is not rectified some 3 months after the purchase of 2 vehicles - very disenchanted
would have gone to the highest level but there is still a niggle with the eplaced battery in the car 'key' continuing to say it needs replacing.
The local dealer has changed its system of operation when booking in so it seems confusing, but everyone is polite and helpful.
We had a call from bmw Swindon saying our car was ready to collect they were just going to clean and they asked if we were ok with it! We said yes please and we arrange to collect the car the following day. When we pick the car up it wasn't wash!
Excellent service from Hayley Smith. A pleasure to be a customer.
Highly efficient & informative
I had to wait a while to be seen but when I was the service advisor was really good. He was very knowledgeable
Shame it took so long to get an appointment
Just read the history
They cleaned my car inside and out. The problems I was experiencing have all been rectified. The two chaps on service reception were chatty (which suits me) and laughed at my jokes which always scores brownie points.
Work completed on time, superb customer facilities.
Service on the day was excellent but the time to book an appointment was too long.
Too pricey. Why someone should pay so high cost of even touching the car!!
As above, although this time I got to meet Kieran, who again made sure that I had all of the information I needed, made me feel comfortable and was efficient.
Had to wait for someone to see me, even though I organised to collect my car at a specific time. Car wasn't that clean when I picked it up.
They have responded efficiently in dealing with issues arising. They do have only a few loan cars to cover the number of customers needing one. This results in long waits for an appointment - mainly caused by the number of BMW recalls!
5 week wait to have car investigated for a potential dangerous fault is not acceptable.
£540 for sevice including valet, car not valeted and expected to give car back for entire working day to have this done. Bmw Inspected differential, found leak but couldn't be bothered to wipe it clean to see where it's coming from
The service department deserves it.
They did what they said and within the timeframe advised.
One job was not carried out, despite it being a repair recommended following a recent MOT test.
See above. Failed to deliver any standard of service or meet own promises.
Efficient and friendly
Efficient service and 'Dave' was very helpful.
It is always a pleasure to come into the dealership for whatever reason. The staff are polite, professional and always helpful. It is for this reason that I continue to purchase my cars from Dick Lovett BMW.
As above very helpful good service.
Went to pick the car up when it was ready but the warning light was still on, so had a wasted trip & had to leave it to be checked out again. Luckily you were able to leave me with a car until mine was fixed as I needed transport.
Friendly & such helpful staff.
Always very satisfied with the service you give.
The whole process was easy and straight forward. I liked the video of my car being checked over, showing tyre and brakes, though a longer video showing the whole process would be nice to see.
The whole experience was enjoyable and exciting. I was sent a video of my car prior to collecting it which was a nice touch and the staff went the extra mile to ensure I had a good experience when collecting my car.
Luke Day kept us informed throughout this process.
Our sales executive mark stonham explained everything clearly and gave an excellent handover and also a follow up call to see how we were getting on with our new bmw
John Warden was excellent he helped us choose our dream car and kept us informed every step of the way as well . After sales was also fantastic
The whole service received by John was first class. He was brilliant with all my questions and queries. And on collection of my car made it a really exciting experience.
Always kept aware of progress by John
They were extremely helpful throughout the entire process. They arranged for me to test a car for whole day. They were able to match an extremely competitive deal from elsewhere. Also, they accommodated a personal request when picking the car up.
Made to feel welcome without being "pushy"
Aways a pleasure at my local dealership (Dick Lovett, Rushey Platt, Swindon). guidance and help me choosing options (on a vehicle in the colour of choice but already in it's place in the production line). It was an interesting experience.
appointments kept on time which was not the case at VW.
Please see above. All staff at BMW were helpful and welcoming. James synced my phone and set up the other appropriate things. He explained the changes to the car over the last 3 years.
5th car from dick Lovett swindon and would say this is the worst of all 5 overall.
The whole experience was better than I have ever had before and this is my 5th car on the motobility scheme
Chris Young the gentleman who served us all the way through explained everything that we needed explaining went Over and above to help us find the right car
Let down again. Car sold with 11 months tax raher than 12 despite being organised for 7th April handover. No pre sale valet organised before handover. Both issues sorted with appologies and a two free tanks of fuel and valet a week later.
Conor Webley at Swindon BMW was friendly, efficient and ensured a great deal was offered that was hard to refuse. A thorough handover was also provided.
The dealership called me to enquire whether I was interested in looking at a replacement vehicle as my current model was a little over three years old. The process went well, although the vehicle selection wasn't as large as I hoped it would be.
Sales person very helpful in choosing car to fit what I was after.
Very easy straight forward and quick
Because as I said before it was a great experience
Friendly helpful staff nice car
Informative and efficient
Always looked after by staff.
Luke Day made the experience. A dealership is nothing without its sales team and Luke has been wonderful.
Kept me updated on everything on a daily basis
Satisfied with. The. Car
The process was painless and we were kept informed each step of the way.
The entire experience was just exceptional. Thank you Conor Webley!
Everything was exemplary. James never showed anything less than total professionalism the whole time. All my questions were answered and I knew exactly what I was getting.
James was amazing
Very enjoyable each visit with a relaxed atmosphere and kept informed regularly about the cars manufacture, delivery etc.
We have never taken delivery of a new car with the flourish we experienced at Dick Lovett in Swindon which capped what had been a very enjoyable process from start to end.