Couldn't have been better from booking in, dropping off vehicle and picking it up.

Did as promised and excellent communication

Couldn't do enough for me.

service was exceptional. kept up to date with the progress, and even got the car back well before the initial estimated date of repair

Could have been higher, but the problem I reported (engine management light coming on permanently) has reoccurred. Thanks you for the boot floor mat.

collect and return great option.

Kept me informed and called to discuss issues and give advice saving me money

All work done promptly

I do like as Mechanic and electric engineer the customer service explain with the fully details what my car needs for service and the reason. That makes me trust them blindly to do the best for my car.

Efficient service while having to deal with COVID

I have always had good service from Dick Lovett swindon, when buying a car or getting one serviced or repaired.

Excellent Covid arrangements with key drop off and a well spaced waiting area. There was, I believe, maybe a loss in communication between the service and car wash areas, the car did not get wash as offered, but this was not an issue.

In, out on time. Kept informed.

Well looked after as usual

I have awarded Dick Lovett the top rating because I felt they went above and beyond their duty in collecting the car, doing all the work and delivering the car back to me. Their understanding of my particular situation was first class.

Attended for a wiper blade and vehicle check for a longer essential journey. Tracking correction and tyres required. Suspect they'd have been replaced at next service in a couple of months. Glad repairs identified and we were safe!

Always receive very good service from Dick Lovett.

Great service and very well managed in these difficult times. Would have been good to have been contacted about the MOT at the same time as I went somewhere else for that.

I always receive a polite and efficient service from the team

Easy to book and good information as service progressed. Good service on pick up.

The dealer informed me they were able to carry out the necessary main service checks, as well as wash the outside of my car, thank you. However, the tyre replacement prices were disappointingly 50 % more than a local company.

All my expectations were met although the original service date was delayed a week due to a parts shortage .

Delivered service to expectations as always

I was completely satisfied with the service, the communication by the service dept. and the clean delivery of the finished car.

As above - quick service with no hidden costs.

The whole experience was very satisfactory

The complementary health check was very good and was advised of an issue that needs my attention or required urgent action.

The issues I reported were addressed, I was kept informed and service remained excellent throughout.

Calls and emails before, during service were helpful.

Quick and very polite

Instant service.

As above

Good service as always

Very friendly and courteous staff.

Quite happy with experience

Excellent service

Ease of booking a service at a convenient date and time, and the new covid check in arrangement was very good.

Tom and Ash have done everything they could have done. In particular they have always called back when they promised, and made things happen

Couldn't be happier with service at Swindon. I drive from near Oxford.

Always perfect service

Work completed as requested

Excellent customer support and was kept informed at all times as I elected to wait for the service to be completed.

Organised, communicative and painless!

Under strict Covid measures they made the experience as simple as possible

Everything ran smoothly

Brought car in for some work, everything handled in a courteous & professional manner, work carried out to high standard, updated on regular basics with status of car, done in very challenging times due to covid, received excellent customer care

Personnel very helpful. Tom particularly.

AGAIN A GOOD FRIENDLY AND COMPLETE SERVICE.

I bought my BMW 318i from Dick Lovett in 2013, and ever since I was well looked after by your Service Dept. for all my car service needs; but for an expensive price than your competitors in Swindon. On the whole I am very pleased and happy with DL.

Everything organised well and very courteous

great service, was able to collect car well within the timeframe I wanted. Wanda kept me up to date with progress which I found really helpful.

Quickly discovered a fault. Notified me and dealt with it.

I am always impressed by the standards that Dick Lovett achieves

Good communication. Polite and helpful. Car collected and brought back within given timescales.

Excelente service

Really easy to book in given current limitations, Kieran was on hand so I could explain the issue I had with the vehicle and the repair was carried out beyond expectations

Very quick professional service

Little bit pricey when you look at the items but one can be confident it's been done to standard.

Because I am satisfied and can rely on the advice and results

Car collected and returned on time as promised

Very satisfied and feed back very helpful.

Grerat service!

Work done as required

service team were open candid and delivered

Servicing was great very professional

Excellent communication and care.

I don't know anything about the mechanics but the service was spot on. Dave is not yet able to drive but from past experience he is sure there'll be no problems.

The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner.

Convenience

Excellent service however the hire car was filthy which let them down as the rest of the service was excellent

I had a fault with my alarm system which had now been rectified

Easy to book in , Drop off And collect. Always informed and shown the service Details after. Great video of the safety check sent as well

Excellent service in terms of both being dealt with on a personal level and service quality.

Would have loved the clean to have been cleaned however I completely understand why not

I have always been very-well looked after my the team at Dick Lovett, mainly in Swindon but also in Bath. James Burns is always extremely helpful

Efficiency

Professionalism

all taken care off and no hassle

Good service and no hassle

As above

Did everything as asked, very polite too.

They do exactly what they say

As above

Everything went exactly as expected with no issues

Car was booked in very quickly with a member of staff working from home, popped car in and service team knew all about the booking and kept me up to date on the progress of the car. Very pleased with the level of service.

Very.

Very friendly and knowledgeable

Kept informed at all times from start to conclusion.

Everything went as it should

conversed with me on every level on what was happening and result ,via online video and e mail and phone .

Very satisfied with lots of pre communication from BMW making sure everything was totally clear including handover steps covering Covid-19

Car collected from home and returned later in the day. In these difficult times, it made things very easy for me.

As above, professional service

Super service as usual from all the Dick Lovett staff. Tom Sigee was extremely helpful collecting the car from my home on His way to work on Monday 18th and returned it on Thursday 21 evening on his way home. It was taken for a recall & heater issue

As per previous answer.

They couldn't have done a better job and actually included a car safety and servability check for free as part of the service

Due to cover they have lots of safe procedures in place and they staff are very good at distancing and wearing face coverings

Efficient, friendly , communication excellent

All relevant information was passed on to me and a professional manner shown by all.

Car collected and returned in good time

There is a definite improvement in the driving experience of our car since the work was carried out.

Quality service especially in difficult times.

Car picked up and delivered back home cleaned and valeted . Clear description of work carried out.

Everything went smooth

All went like clockwork. Staff efficient, polite and happy. Everything happened when I was told it was going to.

I was kept updated throughout the service and mot.

Very satisfied with the service in January, the service dept keep me informed at all times, car was collected from my home as I am disabled and shielding.

I'm not sure that it could be improved upon especially under the current circumstances.

As above, kept informed and professional service.

I can't be more satisfied with the service.

Excellent service and communication.

I felt even though a Covid experience, it was still very professional and I felt I mattered.

Kept up to date on progress of vehicles

Very polite, caring and professional. Always understanding clearly, perfect communication.

Everything you would expect from visiting a quality company. Great customer service and a great product

It was a quick and professional service

very accomodating

Good service

I discussed the issue with Tom who made recommendations as to the actions to take and they turned-out to be spot-on.

good service

I have previously used other branches but feel the experience in this brach exceeds the rest. Tom was very pleasant and even turned my courtesy car on to warm up on a very cold morning which was very thoughtful.

Tom and the team were faultless, even recommending extras that I never even thought about, they are an asset to the BMW group, superb service.

5* service even though we are in the middle of a pandemic.

From initial greeting, going through the car spec to hand over, Ed gave great service at all times.

Updated throughout and delivered the month it was planned

I have the car I wanted and ordered in November. Collection despite strict covid restrictions was smooth and paperwork completed beforehand by secure email etc.

Excellent personal service particularly from Luke

Very good given COVID restrictions

Very happy with the service provided

I was kept informed at all stages and nothing was too much trouble, Alex the salesman is a credit to the industry

Even with what is going on, I heve never had a smoother handover, from the moment I was met at the door by the sales person to the moment I drove away

Really pleased no improvements required

Always a very pleasant experience, from model selection, through the ordering process, and being kept up to date with progress during lead-in. I was never hurried during hand over, despite being first day of new registration, and restrictions.

Everything I asked for was done. M performance parts fitted, camera fitted. Even in these very difficult times Jack took his time to explain everything and also introduced me to Jack Taylor the sales manager. And the car looked great.

I was kept in the loop of the process

the salesman that we had helping me was very helpful and polite.

Had a great experience with William Hargreaves at Dick Lovett BMW & I look forward to dealing with him in the future

Always informative and friendly.

My dealings with Luke Day helped me make my decision to change my car at the right time for me. He responds to queries no matter how many there are and talks me through the process. He understands that I want our engagement to be of value to us both.

As above sales executive Will Hargreaves made the experience painless and very enjoyable.

Handover was very different due to the Covid restrictions but nonetheless it was professional and Trevor was there to answer any further questions I had.

I was kept up to date frequently and Umut was easy to get hold of.

Very easy experience.From test drive to pickup in this challenging time Dick Lovett Swindon were very well organised.

Despite a couple of blips during the process the team were always professional and knowledgeable. Trevor was excellent

I've worked with Luke Day for my last 3 BMW's and can't recommend him highly enough. He's the upmost professional.