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ABOUT Dick lovett Swindon

Find out more about what we do and meet our team.

Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was collected and dropped off as requested on time. Kept informed by service rep throughout day on progress.Only slight gripe was that I had to wait 3 1/2 weeks before a mutually convenient day was available for the garage to collect car.

Service

Extremely pleased with the outstanding service.

Service

I don't understand why my car is showing as service required in 1200 miles after having a service.

Service

They are efficient, professional and by and large very helpful. I had one experience which wasn't good, I was going to complain to the manager but never got round to it

Service

Car serviced and MOT, process and results clearly explained by the receptionist "HALEY" well done to her a good front for Dick Lovett.

Service

A very long wait to book in my car for a service and to receive a Loan car for the day. It was over 6 weeks from booking to service to confirm that I could have a loan car. Loan car was clean & very appreciated on the day though so was worth waiting.

Service

Parking as a customer on site is difficult as there were not any spaces. Had to park amongst BMW's for sale.

Service

I was kept informed at all times with how the work was going.

Service

Very happy with the Service. Picked up car and dropped it off when they said the would. Kept me fully updated during the day

Service

I highlighted 2 weeks prior to the service that the string for the manual release of the fuel cap had broken. It's frustrating to have to re-book the car in to have this fixed rather than have it fixed on the day of the service

Service

Very accurate explanations

Service

I am now, do not let it slip!

Service

See above.

Service

Helpful, friendly efficient

Service

Fantastic service with an easy car purchase.

Service

December appointment lostPrice quoted ignoredWrong service items fitted (then removed)

Service

Repaired vehicle promptly

Service

My vehicle showed a warning light so I took it into the service team they quickly arranged another car for me to drive whilst they investigated and repaired my vehicle this was ready for me to collect 2 days later with an excellent valet.

Service

Very good service from team

Service

Personable, punctual and as expected.

Service

Although the service consultant, Kieran, couldn’t be faulted, in that he was polite, helpful and sympathetic the service manager didn’t even have the courtesy to come out of his office, even when I asked to see himPlus see above re my letter

Service

The video was unnecessary, especially as I couldn't hear the mechanic's comments. It would have been better to use the time to clean the car.

Service

I can’t fault anything from the experience

Service

The service itself was carried out greatly, it was the waiting time which lead to some disappointment. The car was booked 3 weeks away for pick-up, courtecy car booking was 5 weeks away. That's unacceptably long.

Service

Very accommodating for the reasons expressed above and on the day fixed it so I could have a waiting appointment for additional convenience. Very good service.

Service

Please see comments in next section.

Service

A windscreen replacement was incorrectly diagnosed by Autoglass, the minor problem repaired to my complete satisfaction by the service team and an unnecessary insurance claim avoided.

Service

Almost perfect. The only slight disappointment was that my car's engine bay came out of the service workshop dirtier than it went in (oil smudges, dirty handprints etc). A very small point, easily rectified by a quick wipe around with a clean cloth.

Service

Very accommodating

Service

minor misunderstanding about the need for a waiting appointment but receptionist excellent and booked a taxi to take me home. Service manager also excellent.

Service

Prior to making appointment I advised the service advisor that I had just suffered an injury that made walking difficult no problem we will get you home. On the day of the service a different advisor said there was no record of this on the system.

Service

The dealership were able to fit me in and answer my call as there was an issue on my car that i purchased from the Sailsbury (Marshalls) dealer who never returned any of my 3 calls.

Service

Very honest and reliable

Service

As the curtosey car I received was nothing like the vehicle I brought in. A 1 series manual when I dropped of an executive auto car and have to see clients. Also no video of my service which I received from Bury St Edmunds last time.

Service

Friendly helpful staff

Service

My salesman for my last 3 vehicles has been Luke Day. He is exceptional and is the main reason we keep coming back.

Service

On completion, the mechanic ring me to explain the details of what he had found during the vehicle service and to say when it would be ready for collection. (In line with what I had agreed earlier in the day when handing over my vehicle)

Service

As above, the staff are always incredibly attentive to my needs. The service on the whole is completely professional .

Service

Customer care is brilliant your made to feel special

Service

On collecting the vehicle there was a warning that the battery needed replacing. This was despite the car going through pre delivery inspection by the dealership. What disappointed most, was the general lack of urgency in seeing the issue rectified.

Service

Very helpful and friendly. Sourced me a car to use whilst mine was being fixed, (unexpected as it only went in for an oil change).

Service

My previous BMW was damaged on two occasions while in the dealers care. To my dismay my current car was again damaged while being serviced (two alloy wheels were scratched). Although I sent an email highlighting my experience it was not acknowledged.

Service

Friendly and professional service

Service

Excellent customer service from knowledge, professional and friendly staff.

Service

booked my car arrived with the car on the date and time agreed and it was obvious that no one knew anything about it. Nobody returns phone calls and often doesn't answer it. After these complaints service department did do what they said.

Service

Quick serviceEverything has been explained to me about what was done during the service

Service

Service delivered efficiently, good booking in procedure. Online tools now available too. Added benefits of Free of charge services.

Service

Not quite the experience I expected from a BMW dealership, therefore somewhat disappointed

Service

Satisfied with the aspect that Swindon itself was involved in. However, I’d previously left two voicemail messages on the overflow call system, trying to confirm the service booking time, as I was not sent a reminder of any kind. With no response!

Service

As above

Service

The service at Dick Lovett Swindon is great. Waiting times for work at Swindon far too long, Hungerford seems better. Quicker service required for a premium brand - get more people. Indicative of poor management, get a new boss.

Service

This particular time had to have replacement seat sensor within warranty.Needed courtesy car which was supplied.Everything turned out fine.

Service

Thought the service was good, Well informed, Wasn't waiting around for ages to talk to an adviser.

Service

Good service

Service

No surprises. Would have scored higher but the car cleaning was not thorough

Service

Car should have been pdi properly

Service

helpful staff

Sales

It was the best buying of a car buy far Kind regards Ceri

Sales

easy to deal with any very satisfield with staff I dealt with

Sales

The main reason we come back is the customer service provided by our salesman Luke Day!

Sales

Very satisfied with the service provided and delivery of car worked around us.

Sales

Brilliant every step of the way, from start to finish a truly wonderful experience. Please see my comments to your question 1. I even received a big bouquet of flowers as a thank you gift.

Sales

All questions answered and all necessary controls were explained and demonstrated.

Sales

Very welcoming ensuring we were looked after at all times.

Sales

The main sales person Joey Lloyd was very personable, helpful and knowledgeable. Without any hard sell he converted us to BMW whereas in the past we have generally had Jaguars or Mercedes Benz.

Sales

Craig is a brilliant salesman nothing is too much trouble

Sales

Cheerful and friendly staff, everything happened as promised.

Sales

Excellent sales experience - friendly, knowledgeable and completely in tune with my needs.

Sales

Friendly informative staff.David Seal was the sales executive that dealt with my purchase, he is a credit to Dick Lovett, Swindon.

Sales

It was a pleasant experience.

Sales

Car delivered slightly early left me a little out of pocket but we fixed the majority of the issue.

Sales

No problems and complementary drinks and snacks were excellent. There are a lot worse things to do than drink tea in a BWM dealership!

Sales

I had been to a few other dealers prior to BMW and the service I received was shocking. BMW have been polite and helpful as soon as you walk in the door. Chris has been so helpful in the purchase of my car and helping sort out questions that I have.

Sales

Damon Chandler who was my dealership contact was easy to talk to and understand the process

Sales

No faults with the service and James looked after us just as well as Richard had done for our last two cars - thank you both.

Sales

As explained above. I was given time and each car was explained fully before I made my choice. The sales executive was knowledgeable and gave me confidence in what I was purchasing

Sales

Informed all along the way by James Burns. The unveiling of the car when we collected was a lovely touch. The whole process was smooth and we felt we were being looked after whilst never feeling rushed to make a decision.