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ABOUT Dick lovett Swindon

Find out more about what we do and meet our team.

Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very prompt with queries. Ashley handled the situation really well. Was very prompt and polite.

Service

Pleasant and friendly staff however when I asked about a service which is due on my car was a bit shocked at what needed doing and the price as have only done 2500 miles since I purchased it last year and the car has low mileage

Service

I asked them to retrive for me the Bluetooth passcode or to tell me were the Bluetooth module is located because the passcode is written on it but they didn't do any of those.

Service

No appointment booked but engine oil leak started just before holiday departure. Staff in reception and workshop bent over backwards to try to remedy before due departure date. They failed but did everything possible to minimise delay on bank holiday

Service

Great service with no attempt to sell unwanted services ??

Service

I just get the impression that staff are looking for things to charge for but maybe it's just the unreliability of the car

Service

Very welcoming and can't do enough

Service

The service on this occasion was of a high standard. The air con service couldn't be completed due to an apparent equipment failure, but that was non-critical.

Service

Very welcoming

Service

Although I purchased the Sat Nav via a BMW Main dealer and they installed it Dick Lovett were unable to help me with a Sat Nav problem.

Service

Excellent customer service. Dick Lovett truly provides an outstanding customer experience, from the receptionist to the service manager. Hayley, the service advisor was professional and went the extra mile. Outstanding BMW dealership.

Service

Having to pay for a fault that wasn't generated by myself.

Service

Called and update regularly. Nice to have a single point of contact when the car is in for the service. Booked the service via the BMW Connected drive app which advised on a price slightly lower than quoted when collecting the car.

Service

The service was excellent, and the work carried out was perfect. My complaints though are: 1) too hard to get hold of a service advisor on the phone and 2) having to wait over a month for a service after the service is due, due to a busy dealership.

Service

Kept the car overnight which was unexpected and meant rescheduling a couple of activities scheduled for the following day.

Service

I can't fault the service quality or treatment I've received

Service

Everything was checked and no faults found. The complimentary valet was OK, however the inside was not as clean as expected.

Service

DL slotted me in in short notice. They were courteous and professional.

Service

Again, Joseph and the technician both kept me informed appropriately of the progress and ensured that the vehicle was ready in time for me to make another appointment that day. The vehicle clean inside and out was also a nice touch

Service

They did everything I asked

Service

Poor customer service

Service

They inspected the tyre valves, advised me of their findings, and didn't charge me

Service

Too many Emails from Dick Lovett or are you that desperate for feedback.

Service

Any problems have been resolved promptly.

Service

Very professional and friendly

Service

Very good customer service provided by Kieran Hegerty

Service

no problems booking or collecting car

Service

Took several emails and phone calls to get car seen for warranty defect

Service

See above.

Service

First visit to Dick Lovett to enquire re service pack. Reception excellent friendly and helpful. Initial sales person did not know about service pack which surprised me somewhat but said he would get hold of someone who could help. Tom Sigee contd..

Service

All probs solved.

Service

Excellent throughout.

Service

For the same reasons above, my car still does not perform to the optimum level it should capable of and despite attempts by people to try and resolve this - it still is not rectified some 3 months after the purchase of 2 vehicles - very disenchanted

Service

would have gone to the highest level but there is still a niggle with the eplaced battery in the car 'key' continuing to say it needs replacing.

Service

As above.

Service

The local dealer has changed its system of operation when booking in so it seems confusing, but everyone is polite and helpful.

Service

We had a call from bmw Swindon saying our car was ready to collect they were just going to clean and they asked if we were ok with it! We said yes please and we arrange to collect the car the following day. When we pick the car up it wasn't wash!

Service

excellent service

Service

Excellent service from Hayley Smith. A pleasure to be a customer.

Service

Highly efficient & informative

Service

I had to wait a while to be seen but when I was the service advisor was really good. He was very knowledgeable

Service

Shame it took so long to get an appointment

Service

Just read the history

Service

They cleaned my car inside and out. The problems I was experiencing have all been rectified. The two chaps on service reception were chatty (which suits me) and laughed at my jokes which always scores brownie points.

Service

Work completed on time, superb customer facilities.

Service

Service on the day was excellent but the time to book an appointment was too long.

Service

Too pricey. Why someone should pay so high cost of even touching the car!!

Service

As above, although this time I got to meet Kieran, who again made sure that I had all of the information I needed, made me feel comfortable and was efficient.

Service

Had to wait for someone to see me, even though I organised to collect my car at a specific time. Car wasn't that clean when I picked it up.

Service

They have responded efficiently in dealing with issues arising. They do have only a few loan cars to cover the number of customers needing one. This results in long waits for an appointment - mainly caused by the number of BMW recalls!

Service

5 week wait to have car investigated for a potential dangerous fault is not acceptable.

Service

£540 for sevice including valet, car not valeted and expected to give car back for entire working day to have this done. Bmw Inspected differential, found leak but couldn't be bothered to wipe it clean to see where it's coming from

Service

The service department deserves it.

Service

They did what they said and within the timeframe advised.

Service

One job was not carried out, despite it being a repair recommended following a recent MOT test.

Service

See above. Failed to deliver any standard of service or meet own promises.

Service

Efficient and friendly

Service

Too long

Service

Efficient service and 'Dave' was very helpful.

Service

It is always a pleasure to come into the dealership for whatever reason. The staff are polite, professional and always helpful. It is for this reason that I continue to purchase my cars from Dick Lovett BMW.

Service

As above very helpful good service.

Service

Went to pick the car up when it was ready but the warning light was still on, so had a wasted trip & had to leave it to be checked out again. Luckily you were able to leave me with a car until mine was fixed as I needed transport.

Service

Friendly & such helpful staff.

Service

Always very satisfied with the service you give.

Service

The whole process was easy and straight forward. I liked the video of my car being checked over, showing tyre and brakes, though a longer video showing the whole process would be nice to see.

Service

The whole experience was enjoyable and exciting. I was sent a video of my car prior to collecting it which was a nice touch and the staff went the extra mile to ensure I had a good experience when collecting my car.

Sales

Luke Day kept us informed throughout this process.

Sales

Our sales executive mark stonham explained everything clearly and gave an excellent handover and also a follow up call to see how we were getting on with our new bmw

Sales

John Warden was excellent he helped us choose our dream car and kept us informed every step of the way as well . After sales was also fantastic

Sales

The whole service received by John was first class. He was brilliant with all my questions and queries. And on collection of my car made it a really exciting experience.

Sales

Always kept aware of progress by John

Sales

They were extremely helpful throughout the entire process. They arranged for me to test a car for whole day. They were able to match an extremely competitive deal from elsewhere. Also, they accommodated a personal request when picking the car up.

Sales

Made to feel welcome without being "pushy"

Sales

Aways a pleasure at my local dealership (Dick Lovett, Rushey Platt, Swindon). guidance and help me choosing options (on a vehicle in the colour of choice but already in it's place in the production line). It was an interesting experience.

Sales

appointments kept on time which was not the case at VW.

Sales

Please see above. All staff at BMW were helpful and welcoming. James synced my phone and set up the other appropriate things. He explained the changes to the car over the last 3 years.

Sales

5th car from dick Lovett swindon and would say this is the worst of all 5 overall.

Sales

The whole experience was better than I have ever had before and this is my 5th car on the motobility scheme

Sales

Chris Young the gentleman who served us all the way through explained everything that we needed explaining went Over and above to help us find the right car

Sales

Let down again. Car sold with 11 months tax raher than 12 despite being organised for 7th April handover. No pre sale valet organised before handover. Both issues sorted with appologies and a two free tanks of fuel and valet a week later.

Sales

Conor Webley at Swindon BMW was friendly, efficient and ensured a great deal was offered that was hard to refuse. A thorough handover was also provided.

Sales

The dealership called me to enquire whether I was interested in looking at a replacement vehicle as my current model was a little over three years old. The process went well, although the vehicle selection wasn't as large as I hoped it would be.

Sales

Sales person very helpful in choosing car to fit what I was after.

Sales

Very easy straight forward and quick

Sales

Because as I said before it was a great experience

Sales

Friendly helpful staff nice car

Sales

Informative and efficient

Sales

Always looked after by staff.

Sales

Luke Day made the experience. A dealership is nothing without its sales team and Luke has been wonderful.

Sales

Kept me updated on everything on a daily basis

Sales

Satisfied with. The. Car

Sales

The process was painless and we were kept informed each step of the way.

Sales

The entire experience was just exceptional. Thank you Conor Webley!

Sales

Everything was exemplary. James never showed anything less than total professionalism the whole time. All my questions were answered and I knew exactly what I was getting.

Sales

James was amazing

Sales

Very enjoyable each visit with a relaxed atmosphere and kept informed regularly about the cars manufacture, delivery etc.

Sales

We have never taken delivery of a new car with the flourish we experienced at Dick Lovett in Swindon which capped what had been a very enjoyable process from start to end.