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ABOUT Dick lovett Swindon

Find out more about what we do and meet our team.

Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Richard Tweedle

Used Car Manager

Alex Hynes

Service Manager

Ashley Chapman

Assistant Service Manager

Dean Hawkins

Parts Manager

James Burns

Retail Manager

Marianne Vitti

Reception Manager

Simon Maskell

Group Buyer

Richard Macklin

Sales Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Communication, speed and professionalism were all excellent

Service

Always easy to arrange and always courteous and especially helpful during the COVID pandemic

Service

This is an excellent BMW garage and a fine advertisement for your brand.

Service

All good

Service

The whole team kept me informed whilst my car was being in having a service

Service

Tom = really helpful person

Service

Kept me informed every step of the way, asked me if I wanted them to do bits whilst they had the car. Just a good all round experience

Service

Kieran kept me up to date with the overall service

Service

Everything went very smoothly without any stressful situations, the car was picked up, I was given regular updates and the car was returned the same day as promised by BMW,

Service

Overall pretty satisifed

Service

Swindon staff always provide the best service and friendly, enjoyable experience.

Service

Very satisfied Staff very helpful and lovely Showroom immaculate Very well looked after by reception and service staff Great coffee and biscuits

Service

Covid precautions were really good, felt very safe and still got a coffee!

Service

quick and very nice service.

Service

Fast promt service. Video to explain everything.

Service

I was very satsified however, all businesses should strive to improve.

Service

alignment correct

Service

Excellent Service

Service

Acceptable price for my requirements

Service

Very happy with DL Swindon. Phones answered quickly, got to speak to someone to book in for work easily. The svc mgr, Vonda was brilliant, just really nice and friendly personality which is ideal from a customer perspective.

Service

Always helpful, warm and friendly. I like the way you value your regular customers. My third car buy from your garage. Would liked to have bought the X3 all electric but sadly it does not come all wheel drive.

Service

Efficient.Sorted the problem.Courteous service by Kieran.

Service

Everything was completed on time and to my satisfaction

Service

Great customer service

Service

Quick response and very friendly

Service

My MOT and service was completed in good time and I was kept fully informed of progress.

Service

Very much improved dealership, due to their assistant service manager, Ashley Chapman.

Service

got great service for what I had booked for - however the car needed wheel alignment (found on safety check) but that couldn't be done on the same day due to the workshop being so busy.

Service

Extra items checked.

Service

I was seen to as soon as i arrived, the professionallism by staff was very good,

Service

Very thorough

Service

Everything was ready when arrived

Service

First class customer service you expect from a premium brand.

Service

Great service, time efficient and good communication. Tom Maskell is fantastic!

Service

because everything was done smoothly

Service

Good customer service

Service

Did exactly what I asked for and kept to a tight deadline.

Service

No hassle and my son, a BMW emloyee,took the car in for me.

Service

5 stars, what more can I give.

Service

Service on my car was done thoroughly and I am very happy with it.

Service

Competent staff, no issues with the booking, courtesy car or the service on the day. Friendly staff.

Service

Always informed

Service

Tom Sigee - simply incredible

Service

Easy process and competent personnel

Service

Excellent customer service as always from Dick Lovett

Service

Quick and issue fully resolved. Loan car processed with no fuss.

Service

Items and service completed to my satisfaction

Service

Work carried out effectively

Service

Good communications. Problem was established quickly and was given an estimate of turnaround time.

Service

Kieran was a pleasure to deal with

Service

Work completed on time along with warranty work being carried out without question.

Service

Kept informed

Service

Very well run & laid out during tough times. Many other places could learn by this

Service

As above

Service

Well thought out and communicated contact free drop off and collection procedure.

Service

My issue was dealt with quickly and efficiently

Service

Everything was carried out as required and speedily.

Service

The vehicle was collected from my home promptly and returned in good condition. The cost was in line with quotation.

Service

Service and vehicle health check!! Very thorough and careful.

Service

Couldn't have been better from booking in, dropping off vehicle and picking it up.

Service

Did as promised and excellent communication

Service

Couldn't do enough for me.

Service

service was exceptional. kept up to date with the progress, and even got the car back well before the initial estimated date of repair

Service

Could have been higher, but the problem I reported (engine management light coming on permanently) has reoccurred. Thanks you for the boot floor mat.

Service

Kept me informed and called to discuss issues and give advice saving me money

Service

collect and return great option.

Service

All work done promptly

Service

I do like as Mechanic and electric engineer the customer service explain with the fully details what my car needs for service and the reason. That makes me trust them blindly to do the best for my car.

Service

Efficient service while having to deal with COVID

Service

I have always had good service from Dick Lovett swindon, when buying a car or getting one serviced or repaired.

Service

Excellent Covid arrangements with key drop off and a well spaced waiting area. There was, I believe, maybe a loss in communication between the service and car wash areas, the car did not get wash as offered, but this was not an issue.

Service

In, out on time. Kept informed.

Service

Well looked after as usual

Service

I have awarded Dick Lovett the top rating because I felt they went above and beyond their duty in collecting the car, doing all the work and delivering the car back to me. Their understanding of my particular situation was first class.

Service

Always receive very good service from Dick Lovett.

Service

Attended for a wiper blade and vehicle check for a longer essential journey. Tracking correction and tyres required. Suspect they'd have been replaced at next service in a couple of months. Glad repairs identified and we were safe!

Service

Great service and very well managed in these difficult times. Would have been good to have been contacted about the MOT at the same time as I went somewhere else for that.

Service

Easy to book and good information as service progressed. Good service on pick up.

Service

I always receive a polite and efficient service from the team

Service

Delivered service to expectations as always

Service

The dealer informed me they were able to carry out the necessary main service checks, as well as wash the outside of my car, thank you. However, the tyre replacement prices were disappointingly 50 % more than a local company.

Service

All my expectations were met although the original service date was delayed a week due to a parts shortage .

Service

I was completely satisfied with the service, the communication by the service dept. and the clean delivery of the finished car.

Service

As above - quick service with no hidden costs.

Service

The whole experience was very satisfactory

Service

The issues I reported were addressed, I was kept informed and service remained excellent throughout.

Service

The complementary health check was very good and was advised of an issue that needs my attention or required urgent action.

Service

Calls and emails before, during service were helpful.

Service

Quick and very polite

Service

Instant service.

Service

As above

Service

Very friendly and courteous staff.

Service

Good service as always

Service

Excellent service

Service

Quite happy with experience

Service

Ease of booking a service at a convenient date and time, and the new covid check in arrangement was very good.

Service

Couldn't be happier with service at Swindon. I drive from near Oxford.

Service

Tom and Ash have done everything they could have done. In particular they have always called back when they promised, and made things happen

Service

The car was ready and prepared as scheduled. The handover was done helpfully, and I was offered the opportunity to meet with a 8 Series specialist in a few weeks to run through some of the technological features.

Sales

Excellent handover from BMW Swindon as usual.

Sales

From part exchange to explaining the new cars attributes excellent.

Sales

Great service and advice on how to use my nee car.

Sales

Made to feel special. Never felt rushed. Test drive was relaxed without unreasonable time restraints

Sales

We looked at several options and the salesman gave us good detail on the cars we were interested in. We finally settled on one and pick up of new vehicle went very smoothly.

Sales

Everyone I came into contact with, the receptionists, salesman & business manager were extremely friendly and the impression I got was that nothing was too much trouble. The handover wasn't rushed with all the important details explained thoroughly.

Sales

Luke Day at Dick Lovett BMW is an outstanding chap who's is a pleasure to deal with and makes the whole process extremely easy to navigate.

Sales

The only hiccup in the process was an issue from our side that related to the service log book for our part exchange. Greg was a massive help in getting this resolved when it would have been easier for him to place the onus back on us.

Sales

I had not set out to buy a new car on the day (and I am not normally impulsive). The team made us both feel welcome and on seeing the new 8 series coupe we were impressed. I didn't actually think I would buy and be in the new car just 72hrs later.

Sales

Easy transaction from Swindon dealer

Sales

Great service love the car it goes so well just love everything about it and we did not even drive it before we collected it today because of COVID restrictions .

Sales

Luke Day is the sales contact and he is the only reason why I have purchased my car at this dealership

Sales

Curtis was good sales will come back

Sales

David Seal made the process of getting the new car effortless

Sales

Everything was made easy

Sales

From initial greeting, going through the car spec to hand over, Ed gave great service at all times.

Sales

I have the car I wanted and ordered in November. Collection despite strict covid restrictions was smooth and paperwork completed beforehand by secure email etc.

Sales

Updated throughout and delivered the month it was planned

Sales

Excellent personal service particularly from Luke

Sales

Very happy with the service provided

Sales

Very good given COVID restrictions

Sales

Always a very pleasant experience, from model selection, through the ordering process, and being kept up to date with progress during lead-in. I was never hurried during hand over, despite being first day of new registration, and restrictions.

Sales

Even with what is going on, I heve never had a smoother handover, from the moment I was met at the door by the sales person to the moment I drove away

Sales

Really pleased no improvements required

Sales

I was kept informed at all stages and nothing was too much trouble, Alex the salesman is a credit to the industry

Sales

Everything I asked for was done. M performance parts fitted, camera fitted. Even in these very difficult times Jack took his time to explain everything and also introduced me to Jack Taylor the sales manager. And the car looked great.

Sales

Had a great experience with William Hargreaves at Dick Lovett BMW & I look forward to dealing with him in the future

Sales

I was kept in the loop of the process

Sales

the salesman that we had helping me was very helpful and polite.

Sales

Always informative and friendly.