Clear instructions (in light of the Covid19 situation), good communication & work carried out as expected

Unfortunately they did not have the part in stock but was sorted quickly and efficiently.

Excellent service from the moment they received the car to the moment I collected it. Fast diagnosis and rectification of the problem. The Service reps kept me in the loop for the entire process which was brilliant.

Very helpful staff

James Burns kindly took my car into Dick Lovett, Swindon for its service. Tom Maskell kept me updated with progress and Ben Woodruffe provided an informative report

Compared to last car (Skoda) the dealer experience is not as good. When calling dealer the option to have car picked up and returned to me is never available. This service good, past too problems, one requiring car return due to re flash error.

Reminders were helpful before service. Kept up to date with progress during the day with the video, emails and calls. Collection was quick and everything explained.

Good service and a clean car.

Service was quick

From the Covid safe drop off to the pick up, all went well

No problems

Job done well.

Very satisfied

I found the new drop off service actually an improvement over the normal service especially when you are having a regular run of the mill service or recall as per the case

Service rep Vonda Osborne was extremely helpful in working with the warranty department.

Always helpful and lent me a car for the day

Friendly staff, attentive and easy to talk to

Easy to book in, helpful friendly staff, thanks

Tom was really helpful and a joy to talk BMW with.

Tom who dealt with me was very friendly and courteous at all times.

Good friendly and efficient service.

Because i am pleased results.

very good comunication from booking to picking up car

The cost of the service is low, the quality of work is excellent, the advice is fair and sound

Have purchased all my cars from Dick Lovett and have always received first class service.

Very smooth process.

Car was dealt with fast

Car is running like new.

Staff has good pleasing personality (kieran) he give what I wanted on the same day in short good customers service.

The service I receive from Dick Lovett Swindon is always efficient, courteous, friendly and helpful.

Smooth to book, arrival and collection well organised and car ready on time

Great service and support, couldn't be more helpful.

I had the same contact (Kieran Hegerty) throughout the process from booking through to updates and also resolving an issue post service. I noted Kierans name to ensure I could specifically reference the excellent care and attention I received

Complete satisfaction with the service

Excellent service throughout.

service department staff in Swindon always go beyond to help you

The experience with Dick Lovett was excellent. The whole process was made easy for me and no question was ignored. I was kept informed about the work and I was made to feel valued as a customer. Kieran was the gentleman I predominantly dealt with.

They resolved the problem quickly

Car was ready on time.

Bearing in mind the current CV19 situation I think they seemed well organised and were taking care of safety.

Good service, communication with customer and friendly.

Efficiency with detailed explanation.

Thorough and efficient

Fast service if I need any repairs etc.All staff are very friendly and helpful.

All the arrangements for the end of warranty check were accomplished without any hitch.

Efficient service.

I find that Dick Lovett at Swindon gives me a confidence that my car is being looked after and that extends to me!

All OK

Was done quickly and fairly painlessly (lot of paperwork ). Service was friendly and polite and i drove away with car I wanted.

Fast , efficient and to the point

Kyle went out of his way to help when I was struggling to set up the complimentary 7 day insurance and also fitted my new number plates once I had transferred my private plate.

All made very easy

Our salesman did what all good salesmen should do and listened to what our requirements were and gave us options based on them. If there were any objections he overcame them by adjusting his offering.

It's a slick setup - not kept waiting, everyone is very professional. They realise people just want to get in their new car so make the delivery time efficient

Excellent customer service

absolutly brilliant service from start to finsh, even with the covid 10 epidemic, David Seal was wonderfull, helpfull and not pushy at all like some sales people. allways kept me informed, and one small problem i had was quickly sorted.