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Prompt and efficient service.
Lovely, friendly staff and confidence with the work.
So far all the people I have interacted with have been very friendly and helpful
Exactly as it says, completely satisfied.
Service staff helpful (Tom Maskel) and knowledgable. Car cleaned and complimentary health check.
The service team are friendly helpful efficient and informative. (The showroom air conditioning was too cool for my liking)
Everything went as promised.
The actions taken by the dealership went no way to eradicate the problem, they felt it was a bacterial issue which we do not. This has been present since purchase.
Would've been 5 if it wasn't for the cost of tyres.
I'd have given a 5 but felt that my annual mileage and driving style were not taken into consideration when being advised that my rear tyres were near needing replacement.
Everyone I dealt with was professional, helpful and happy.
Innacurate health check report. Cast doubt on whether any of the items were checked or any of the service items were carried out.
Professional service without intimidation.
2 days after an oil service, there was no oil left in my car, as indicated to me by the vehicle status. I then had to take the car back for repair and my house drive now has oil leak marks on, very unpleasant.
Couldn't fault it
The service was clearly explained. They keep me updated and everyone is simply professional, polite, friendly and nice.
For reasons stated above.
I asked for a service to be carried out and it was duly completed
Waiting appointment and I had to remind service advisor I was still waiting 40 minutes after I had seen my car had returned from the workshop.
Only issue was the system not recognizing my service pack, but this was quickly sorted out. A professional service.
The lady who was my contact was very nice and friendly hence the higher star rating but the issue hasn't really been fully resolved.
All items that required work were explained to me. Useful transfer to work service and all work completed on time.
5/5 nearly every time.
I couldn't expect more from a service and no problems with the car.
Very efficient and trusted service
The guys there are a delight, very professional and knowledgeable
Kept updated on the unforeseen delay in handing vehicle back, offered reassurances and refreshments
Professional can do approach from all.
Service completed well
Because you are very good.
Very efficient and friendly service
Booked my car in 6 weeks in advance, yet they didnt actually look at my car for 2 days when it came in which i feel was wasted considering it came in for cold/ first start problems. Which would have been a 5 minute check
Managed to squeeze me in for MOT test and service before the MOT test date ran out.
Very efficient, they did exactly what was required.
Been going to Dick Lovett for the past 17years on and off (when we have had a BMW).
The car was checked over thoroughly
I was expecting to collect my car at the end of the day it was brought in but had to wait until the following day. Otherwise I would have given an answer of 'completely satisfied'.
Only a very slight error but everything else good
See above answer and I know that my car is in the safe hands of highly trained technicians
All went very smoothlyGreat communication
Organisation was good.
clooected and returned car even though we are 16 miles away at no charge. all done on time. Have one minor fault with car that was not rectified otherwise would have been a 5
Fast, efficient and friendly. Helpful when addition works were required under warranty. Service dept. arranged a hire car to be dropped at my place of work.
More than satisfied as i used the drop off service to get to work which is very helpful.
Staff are very friendly and service was very good
Being DL,s customer since 1983
I'm completely satisfied with experience and outcome
Good price and confident in the skills provided.
Kieran was excellent
Very efficient service and customer support
They did the job as I would expect.
.Conflict of information from service desk. Dont think they knew the answers
The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner.
No hassles, just a very minor point, if vacuuming also included the boot area this would have been perfect, this was not done (but only noticed a few days later) and certainly not serious enough to bring the car back.
Staff were great and really efficient
Looked after very well
The team at bmw swindon are excellent, professional and very helpful
all details of service were explained and my queries were answered
No one was available to give me a lift home so a taxi was provided free of charge
Everything carried out as expected.
Good service very happy
Very prompt with queries. Ashley handled the situation really well. Was very prompt and polite.
Pleasant and friendly staff however when I asked about a service which is due on my car was a bit shocked at what needed doing and the price as have only done 2500 miles since I purchased it last year and the car has low mileage
Shoe marks and hand marks were found within the cabin, no paper mats were used to cover the original mats
I asked them to retrive for me the Bluetooth passcode or to tell me were the Bluetooth module is located because the passcode is written on it but they didn't do any of those.
No appointment booked but engine oil leak started just before holiday departure. Staff in reception and workshop bent over backwards to try to remedy before due departure date. They failed but did everything possible to minimise delay on bank holiday
The 40k service was fine but the fault on the car the I asked to have fixed wasn't looked at.
Great service with no attempt to sell unwanted services ??
I just get the impression that staff are looking for things to charge for but maybe it's just the unreliability of the car
The service on this occasion was of a high standard. The air con service couldn't be completed due to an apparent equipment failure, but that was non-critical.
Very welcoming and can't do enough
Although I purchased the Sat Nav via a BMW Main dealer and they installed it Dick Lovett were unable to help me with a Sat Nav problem.
Excellent customer service. Dick Lovett truly provides an outstanding customer experience, from the receptionist to the service manager. Hayley, the service advisor was professional and went the extra mile. Outstanding BMW dealership.
Having to pay for a fault that wasn't generated by myself.
The service was excellent, and the work carried out was perfect. My complaints though are: 1) too hard to get hold of a service advisor on the phone and 2) having to wait over a month for a service after the service is due, due to a busy dealership.
Called and update regularly. Nice to have a single point of contact when the car is in for the service. Booked the service via the BMW Connected drive app which advised on a price slightly lower than quoted when collecting the car.
Kept the car overnight which was unexpected and meant rescheduling a couple of activities scheduled for the following day.
I can't fault the service quality or treatment I've received
Everything was checked and no faults found. The complimentary valet was OK, however the inside was not as clean as expected.
DL slotted me in in short notice. They were courteous and professional.
Again, Joseph and the technician both kept me informed appropriately of the progress and ensured that the vehicle was ready in time for me to make another appointment that day. The vehicle clean inside and out was also a nice touch
A pity I can't give zero. See answer above
Although I would rather have spent more time in the new vehicle than sitting around and waiting to fill in and sign all the paper work, my experience and presentation of my new vehicle made me feel special.
I was made to feel very welcome by everyone I interacted with during the purchase of my car. The transaction was very relaxed with no heavy sales tactics.
I've received all I could asked and even more. A special thanks to Joey who assisted me personally till the day of the delivery.
Great service all round! Car arrived within time scale given & as said couldn't have asked for a better salesperson.
Conor was very efficient and great to deal with. The negotiations of the total cost were also very reasonable.
The centre is a great place to visit. It's modern, clean and well managed. It has an environment that welcomes and does not intimidate. The whole process from my first speculative visit to collection of my new car has been simple, straightforward.
James went through everything with me all the staff was very polite and welcoming and I never felt pressured
Luke Day was great as always!
Excellent service from Craig
In relation to the first question, I bought the car from Dick Lovett from the sales person Luke Day. Here I received first class service and a fair price.
Every question answered and every concern eliminated
John kept us informed every step of the way and couldn't have been more helpful
Always kept informed
A pleasure end to end - fantastic product and super professional customer engagement all the way from reception through to business management.
Everything relating to the purchase was simple and well run
Luke Day kept us informed throughout this process.
The whole experience was enjoyable and exciting. I was sent a video of my car prior to collecting it which was a nice touch and the staff went the extra mile to ensure I had a good experience when collecting my car.
Our sales executive mark stonham explained everything clearly and gave an excellent handover and also a follow up call to see how we were getting on with our new bmw
John Warden was excellent he helped us choose our dream car and kept us informed every step of the way as well . After sales was also fantastic