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As above, although this time I got to meet Kieran, who again made sure that I had all of the information I needed, made me feel comfortable and was efficient.
They have responded efficiently in dealing with issues arising. They do have only a few loan cars to cover the number of customers needing one. This results in long waits for an appointment - mainly caused by the number of BMW recalls!
Had to wait for someone to see me, even though I organised to collect my car at a specific time. Car wasn't that clean when I picked it up.
5 week wait to have car investigated for a potential dangerous fault is not acceptable.
£540 for sevice including valet, car not valeted and expected to give car back for entire working day to have this done. Bmw Inspected differential, found leak but couldn't be bothered to wipe it clean to see where it's coming from
The service department deserves it.
They did what they said and within the timeframe advised.
One job was not carried out, despite it being a repair recommended following a recent MOT test.
Efficient and friendly
See above. Failed to deliver any standard of service or meet own promises.
It is always a pleasure to come into the dealership for whatever reason. The staff are polite, professional and always helpful. It is for this reason that I continue to purchase my cars from Dick Lovett BMW.
Efficient service and 'Dave' was very helpful.
As above very helpful good service.
Went to pick the car up when it was ready but the warning light was still on, so had a wasted trip & had to leave it to be checked out again. Luckily you were able to leave me with a car until mine was fixed as I needed transport.
Friendly & such helpful staff.
Always very satisfied with the service you give.
The whole process was easy and straight forward. I liked the video of my car being checked over, showing tyre and brakes, though a longer video showing the whole process would be nice to see.
Feathering on the tyres is diagnosed. Checks on steering/suspension components and wheel bearings have been made, with no fault found, the only fix is to replace the tyres, but at least I know the tyres are only issue.
The service reception team are polite, the problem resolution of technical faults is weak - so difficult to accurately rate.
Our emergency (a tyre blow-out on the motorway) was dealt with in a friendly and efficient manner.
Usually a very enjoyable experience. Staff are always welcoming
The centre accommodated me at short notice on a Saturday morning and completed earlier than predicted, including a wash and valet.
See above. I expected a quality job, that is why I took the car to Dick Lovett, Swindon, I didn't get a quality job. I have no issue to pay for a quality job, I do have an issue receiving a poor inferior job "free of charge".
Customer service was very good, I was contacted on the various issues relating to the MOT and service. I can't ask for more.
Reliable and helpful
Because everything was explained in a thorough way and I was kept informed at every step.
The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner.
As above. It is worth pointing out though that I have always received good service at Dick Lovett Swindon. My previous service was carried out at Dick Lovett Bristol where I was not satisfied. Despite requests nobody contacted me.
Excellent and caring service
The garage are great, whole experience is let down by your call centre who it is obligatory to call to book a service.
Excellent service at the time, however I have experienced some problems with BMW customer services in the past.
No loan car and poor location
As per above - followed through with promises and kept me fully updated
Easy drop off.
Everything was first class until I rang to find time for collection and arrived at that time to find there was a 30min delay to pay and collect keys . I was also told the car would be washed and vacuumed - it was only washed.
Very satisfied, but may be persuaded to go elsewhere as is bordering on prohibitively expensive. Valet service is a very nice touch.
Quick easy efficient and polite staff
The above answer covers most of it...also , car given back washed.
Excellent customer service, dealt with efficiently and quickly and explained everything clearly
unable to get a service appointment after 5 calls and leaving 2 voicemails had to call BMW UK to get a response and book a service for my car, the very first appt offered was 5 weeks out until I refused then it 2 weeks. crazy.
Very good service and informed all the way
car done in time specified, further work needed, identified
Service adviser (Kieran Hegerty) even collected my car from house and delivered back once work had been completed.
Kieran kept me informed of progress as well as handling the admin with the hire car
The fault on my car was fixed
Don't know why but I am always suspicious that the
no issues as expected
No delays in checking in, service completed quicker than quoted time
Kept waiting 20 mins just to drop off keys for service. Kept waiting 45 mins for car to be ready to take away.
Last moment changes by myself were accommodated with efficiency and without fuss. Service issues dealt with quickly, efficiently and personably.
Great personal service on the day!
Good interaction with the staff and service visit totally as expected.
Follow up since my last visit (where I was to be given a quote for some work) has been non-existent, in addition I discovered the boot of my car was left in pieces (various panels taken off and not reattached, loose fastners left with workshop rags)
Work (MOT) done efficiently - some confusion over administration meant I had a wasted journey.
The property is great however having been given the car back in an unsafe condition with 8 inches of snow on it i had to clear it for 10 mins before i felt safe to drive away, clearly the service rep felt it acceptable to drive it in that condition.
Service was really good, had a couple of questions that they looked at and answered.
Fairly good service, but long wait to collect keys
Again, Thomas was brilliant and for that reasons I am completely satisfied.
Bra cause the purpose of my visit has not been carried out yet
I would not normally comment on the valeting service but that carried out on this occasion could have been a little better.
An expensive service that did not make any attempt to resolve a problem only highlight it.
Repair carried out promptly
Staff provided a taxi, coffee & were very professional.
overall service very good. Kept informed by the service department at all times. Only issue was that there was no courtesy car available unless I was prepared to wait a couple of months. Same situation as the car needs to go back into the workshop.
Car was collected and dropped off as requested on time. Kept informed by service rep throughout day on progress.Only slight gripe was that I had to wait 3 1/2 weeks before a mutually convenient day was available for the garage to collect car.
I don't understand why my car is showing as service required in 1200 miles after having a service.
Extremely pleased with the outstanding service.
They are efficient, professional and by and large very helpful. I had one experience which wasn't good, I was going to complain to the manager but never got round to it
Car serviced and MOT, process and results clearly explained by the receptionist "HALEY" well done to her a good front for Dick Lovett.
A very long wait to book in my car for a service and to receive a Loan car for the day. It was over 6 weeks from booking to service to confirm that I could have a loan car. Loan car was clean & very appreciated on the day though so was worth waiting.
I am now, do not let it slip!
Very accurate explanations
Very happy with the Service. Picked up car and dropped it off when they said the would. Kept me fully updated during the day
Parking as a customer on site is difficult as there were not any spaces. Had to park amongst BMW's for sale.
I highlighted 2 weeks prior to the service that the string for the manual release of the fuel cap had broken. It's frustrating to have to re-book the car in to have this fixed rather than have it fixed on the day of the service
I was kept informed at all times with how the work was going.
Helpful, friendly efficient
Fantastic service with an easy car purchase.
Very easy straight forward and quick
Because as I said before it was a great experience
Sales person very helpful in choosing car to fit what I was after.
Friendly helpful staff nice car
Informative and efficient
Always looked after by staff.
Luke Day made the experience. A dealership is nothing without its sales team and Luke has been wonderful.
Kept me updated on everything on a daily basis
The process was painless and we were kept informed each step of the way.
Satisfied with. The. Car
The entire experience was just exceptional. Thank you Conor Webley!
Everything was exemplary. James never showed anything less than total professionalism the whole time. All my questions were answered and I knew exactly what I was getting.
Very enjoyable each visit with a relaxed atmosphere and kept informed regularly about the cars manufacture, delivery etc.
James was amazing
We have never taken delivery of a new car with the flourish we experienced at Dick Lovett in Swindon which capped what had been a very enjoyable process from start to end.
James burns from Swindon helped us so much. If my son gets too stressed he has seizures... save to say my son did not have any health scares. James made everything more easy for us everything was ready and prepared. FANTASTIC!!
Able to get exactly what we wanted quickly. Craig was excellent at keeping us informed along the way
The car fulfilled all my expectations. Top class vehicle.
It was wonderful - Chris came in on his day off to hand it over, plus gave us the real five start treatment and made it a really special event.
James Burns was excellent! He gave us weekly updates on the build and delivery progress and was always very responsive with any questions we had. Made the wait for the car fly by.
James has been a great Salesguy however, the processes behind the scenes at Dick Lovett need improving.
Good service and any problems where dealt with swiftly and efficiently.
Everything went as expected.
Great professional sales guy
John and also Richard are the reason the whole experience has been so positive.
The salesman was excellent.
Very good service
Before sales, during sales and after sales - all were amazing and service top notch.
THE NEGOTIATIONS ON PRICE AND PART EXCHANGE ETC WERE CARRIED OUT IN A FAIR AND CORDIAL MANNER
Hard to answer as it's now a month late
Delivery of my car was delayed before Christmas and then again by a recall. I have not yet received my car some 15 weeks after order.