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Everything was explained so well in detail and Tom kept me informed all throughout
The work on my car was done by a professional and I haven't had a problem with that part since.
Professional approach and kept informed of progress
Car returned clean engineer explained in detail what had been completed.
complimentary fog light replacement
Service was completed on "while you wait" basis, impressive that this could be offered in spite of covid restrictions. Was met on arrival by service manager on the day and completed in good time, approximately 90 minutes. Impressive!
Prompt, timely and efficient
Because l have no complaints everything was simple and straight forward just as l like things
Kept well informed about updates and questions were answered within a reasonable time.
As above dealt with in a professional way
Quick, courteous, free and most of all the call the day before advising me that I could come in at any time and that it would take less than 5 minutes - which it turns out was right.
Everything was done as promised
Great service and great staff members
Service team were very helpful and engaging. I loved the video talking me through everything.
Did all I asked and explained all clearly.
Great service from Joseph, very professional and articulate, kept me informed throughout the day. Very well done.
Service very good
Friendly and helpful staff. Everything was very easy including picking up and collecting a courtesy car
Arrived, slick process, as expected.
I was kept informed at regular intervals and the requirements were fully explained.
From booking through to collection and return of the vehicle it was a seamless experience.
Dick Lovett have always been great.
Any issues were highlighted quickly and resolutions presented immediately.
Always try to accommodate me.
The Service Adviser, Tom, called the day before to discuss the issue so he understood. He called me whilst the work was being done to update me and called again to say the car was ready. What more could you ask for in the middle of a pandemic.
Prices quoted when booked were correct when work was carried out 3weeks later.
Very easy, very accommodating. Fantastic customer service.
The did what they needed to do as it was a recall and phoned me as soon as it was finished.
Very pleasant team that were extremely helpful
Great customer service at the Swindon branch.
My X3 is now 10 years old and after having new reaction bushes, tyres and alignment the car drives like new.
Services are most explanatory and convenient ensuring one gets any problems solved. Collection of cars from home and returning them are well and simply arranged with everything being on time.
Tom took care of my problem start to finish & always kept me informed
I had no cause for complaint
Car was serviced as required and then available at promised time
Very happy with the efficient service.
Experience at Lovet's at Swindon excellentb
Kept up to date throughout the process
The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner.
Excellent colleague when I phoned to book. Took me through all the costs and diary options. Service colleague was very good in terms of being polite and explaining the service pre and post completion. Nice garage.
All work was carried out with no problem's.
My car service is on time an it makes me happy
Very polite and efficient team
No other score to give, well done to all.
Calm efficient COVID secure service
BMW Swindon are simply outstanding
Kept informed, work completed quicker that antcipated
The staff are very friendly and knowledgeable .
Was provided with a courtesy car overnight until my warranty issue was sorted. Kept up to date with progress. Joseph Hince was attentive and helpful.
The service representative was excellent. Despite me taking the car to the wrong dealership he fitted me in anyway and apologised for the mix up when booking. He was fantastic throughout the process and should be highly commended.
This time was different ,professionally advised and carefully answered my needs ...thank you Tom Maskell NB...working with people and for people,human interaction does it all these days no matter age,nationality and backround...
Very good quality, and good price and fast. Treated very well.
Was satisfied with the service.
Service is good but can take a long time to book in if you require a vehicle
Polite, helpful service from all involved.
Work carried out correctly and efficiently.
Prompt, polite quality service from all staff.
Really good service to rectify issue with my new vehicle.
Delivered my car, collected the loan vehicle and left in about 15 minutes. Received my guided tour video, was able to consider advice, then got earlier than expected call, to say my car was ready. Very professional.
Always helpful and social distancing measures very good and easy for the customer to follow without any delay.
Everything ran smoothly, and I was informed by Joseph every step of the way, so that I could confirm which way to proceed.
Just good levels of service overall
Dick Lovett did everything they could to resolve my issue
All warranty work completed within timer advised too me.
Easy to deal with from beginning to end
Did everything expected from a BMW main dealership.
Every thing was done on time and no extra or hidden cost.
All members of the service team I encountered were professional, friendly and courteous. The vehicle health check video was very professional, informative and gives added reassurance that my BMW was in very good hands during its time at the workshop.
Job done profesionally
The whole experience from booking onwards is so professional.
It was excellent service, especially with all the restrictions. I made a spectacle of myself finding the correct door to use but no one minded (I think). I received the lovely little video of my car and everything was great
Customer service was good.
The purchase process was smooth and relaxed. The handover was considerate of my safety and the need for social distancing.
Thanks to the Retail Manager and the Sales executive (Richard Macklin and Curtis Lyne)the part exchange details were fully explained .The order process was handled in a very professional manner in the Swindon BMW Centre.Team work throughout .
Jack Eliis was always polite and professional, answered all of my questions and showed me my new cars features. It would of been better if Covid was not about so my new car could of been in the small private showroom like my last purchase.
Delivery was within Expected time
Despite all the problems caused by the pandemic, the service we received from the BMW sales team was fantastic. I was really impressed with the care and attention.
Excellent service. Communication at all points of the process. Superb.
I was dealt with promptly and professionally by the salesman who responded promptly to any query.
Pleasant and efficient experience. Friendly and experienced sales person.
Despite COVID restrictions, everything was handled well and in a safe way.
everything was done professionally .
David Seal was excellent in his service.
The hand over of my new BMW X3 was very efficient
From start to finish i have been proffesionaly looked after from booking a viewing to negotiating a trade in deael to picking op my new car.
Always kept informed, everything was clearly explained. It was a painless experience.
Excellent customer service and attention
They know what the trim I want for my new car.
The sales person was extremely helpful
Very helpful and gave test drive . Explained all options well.
David Seal was helpful and very knowledgeable about all aspects of BMW