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ABOUT Dick lovett Swindon

Find out more about what we do and meet our team.

Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

Jack Taylor

New Car Sales Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service I receive from Dick Lovett Swindon is always efficient, courteous, friendly and helpful.

Service

Great service and support, couldn't be more helpful.

Service

Smooth to book, arrival and collection well organised and car ready on time

Service

I had the same contact (Kieran Hegerty) throughout the process from booking through to updates and also resolving an issue post service. I noted Kierans name to ensure I could specifically reference the excellent care and attention I received

Service

Complete satisfaction with the service

Service

Excellent service throughout.

Service

service department staff in Swindon always go beyond to help you

Service

The experience with Dick Lovett was excellent. The whole process was made easy for me and no question was ignored. I was kept informed about the work and I was made to feel valued as a customer. Kieran was the gentleman I predominantly dealt with.

Service

They resolved the problem quickly

Service

Car was ready on time.

Service

Bearing in mind the current CV19 situation I think they seemed well organised and were taking care of safety.

Service

Good service, communication with customer and friendly.

Service

Efficiency with detailed explanation.

Service

Thorough and efficient

Service

Fast service if I need any repairs etc.All staff are very friendly and helpful.

Service

All the arrangements for the end of warranty check were accomplished without any hitch.

Service

Efficient service.

Service

All OK

Service

I find that Dick Lovett at Swindon gives me a confidence that my car is being looked after and that extends to me!

Service

Super service

Service

The service experience was what I would expect from a BMW main dealer

Service

All around great service

Service

The MOT and Service were carried out in a timely manner and the report was well documents. We were well looked after as we waited and felt completely safe and secure at all times.

Service

The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner.

Service

Kieran's service and professionalism was excellent whoever trained him should be proud

Service

Good turnaround time as I was waiting

Service

Through every stage of the process from booking the car in for a service, dropping the car off and then collection the BMW staff are always very helpful

Service

Everything I expected was carried out

Service

I received excellent help with recent car service and MOT, car collected and delivered from home as we are on lockdown at present time.

Service

I was kept informed all the way.

Service

Great customer service, great price, in fact came in under the quoted price. Also collected and delivered

Service

Organised and informative on what to do on arrival and pick up with the covid 19

Service

No problems, no issues. Everything as agreed

Service

polite professional behaviour of staff. Nice loan car. Generally good experience.

Service

It's a slick setup - not kept waiting, everyone is very professional. They realise people just want to get in their new car so make the delivery time efficient

Sales

Excellent customer service

Sales

absolutly brilliant service from start to finsh, even with the covid 10 epidemic, David Seal was wonderfull, helpfull and not pushy at all like some sales people. allways kept me informed, and one small problem i had was quickly sorted.

Sales

Friendly, helpful and always calling to keep us aware of the stages.

Sales

Dick Lovett Swindon offer a professional approach to buying a car. I have found the staff to be friendly and knowledgable.

Sales

The dealer went the extra mile for us