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Communication, speed and professionalism were all excellent
Always easy to arrange and always courteous and especially helpful during the COVID pandemic
This is an excellent BMW garage and a fine advertisement for your brand.
The whole team kept me informed whilst my car was being in having a service
Tom = really helpful person
Kept me informed every step of the way, asked me if I wanted them to do bits whilst they had the car. Just a good all round experience
Kieran kept me up to date with the overall service
Everything went very smoothly without any stressful situations, the car was picked up, I was given regular updates and the car was returned the same day as promised by BMW,
Overall pretty satisifed
Swindon staff always provide the best service and friendly, enjoyable experience.
Very satisfied Staff very helpful and lovely Showroom immaculate Very well looked after by reception and service staff Great coffee and biscuits
Covid precautions were really good, felt very safe and still got a coffee!
quick and very nice service.
Fast promt service. Video to explain everything.
I was very satsified however, all businesses should strive to improve.
Acceptable price for my requirements
Very happy with DL Swindon. Phones answered quickly, got to speak to someone to book in for work easily. The svc mgr, Vonda was brilliant, just really nice and friendly personality which is ideal from a customer perspective.
Always helpful, warm and friendly. I like the way you value your regular customers. My third car buy from your garage. Would liked to have bought the X3 all electric but sadly it does not come all wheel drive.
Efficient.Sorted the problem.Courteous service by Kieran.
Everything was completed on time and to my satisfaction
Great customer service
Quick response and very friendly
My MOT and service was completed in good time and I was kept fully informed of progress.
Very much improved dealership, due to their assistant service manager, Ashley Chapman.
got great service for what I had booked for - however the car needed wheel alignment (found on safety check) but that couldn't be done on the same day due to the workshop being so busy.
Extra items checked.
I was seen to as soon as i arrived, the professionallism by staff was very good,
Everything was ready when arrived
First class customer service you expect from a premium brand.
Great service, time efficient and good communication. Tom Maskell is fantastic!
because everything was done smoothly
Good customer service
Did exactly what I asked for and kept to a tight deadline.
No hassle and my son, a BMW emloyee,took the car in for me.
5 stars, what more can I give.
Service on my car was done thoroughly and I am very happy with it.
Competent staff, no issues with the booking, courtesy car or the service on the day. Friendly staff.
Tom Sigee - simply incredible
Easy process and competent personnel
Excellent customer service as always from Dick Lovett
Quick and issue fully resolved. Loan car processed with no fuss.
Items and service completed to my satisfaction
Work carried out effectively
Good communications. Problem was established quickly and was given an estimate of turnaround time.
Kieran was a pleasure to deal with
Work completed on time along with warranty work being carried out without question.
Very well run & laid out during tough times. Many other places could learn by this
Well thought out and communicated contact free drop off and collection procedure.
My issue was dealt with quickly and efficiently
Everything was carried out as required and speedily.
The vehicle was collected from my home promptly and returned in good condition. The cost was in line with quotation.
Service and vehicle health check!! Very thorough and careful.
Couldn't have been better from booking in, dropping off vehicle and picking it up.
Did as promised and excellent communication
Couldn't do enough for me.
service was exceptional. kept up to date with the progress, and even got the car back well before the initial estimated date of repair
Could have been higher, but the problem I reported (engine management light coming on permanently) has reoccurred. Thanks you for the boot floor mat.
Kept me informed and called to discuss issues and give advice saving me money
collect and return great option.
All work done promptly
I do like as Mechanic and electric engineer the customer service explain with the fully details what my car needs for service and the reason. That makes me trust them blindly to do the best for my car.
Efficient service while having to deal with COVID
I have always had good service from Dick Lovett swindon, when buying a car or getting one serviced or repaired.
Excellent Covid arrangements with key drop off and a well spaced waiting area. There was, I believe, maybe a loss in communication between the service and car wash areas, the car did not get wash as offered, but this was not an issue.
In, out on time. Kept informed.
Well looked after as usual
I have awarded Dick Lovett the top rating because I felt they went above and beyond their duty in collecting the car, doing all the work and delivering the car back to me. Their understanding of my particular situation was first class.
Always receive very good service from Dick Lovett.
Attended for a wiper blade and vehicle check for a longer essential journey. Tracking correction and tyres required. Suspect they'd have been replaced at next service in a couple of months. Glad repairs identified and we were safe!
Great service and very well managed in these difficult times. Would have been good to have been contacted about the MOT at the same time as I went somewhere else for that.
Easy to book and good information as service progressed. Good service on pick up.
I always receive a polite and efficient service from the team
Delivered service to expectations as always
The dealer informed me they were able to carry out the necessary main service checks, as well as wash the outside of my car, thank you. However, the tyre replacement prices were disappointingly 50 % more than a local company.
All my expectations were met although the original service date was delayed a week due to a parts shortage .
I was completely satisfied with the service, the communication by the service dept. and the clean delivery of the finished car.
As above - quick service with no hidden costs.
The whole experience was very satisfactory
The issues I reported were addressed, I was kept informed and service remained excellent throughout.
The complementary health check was very good and was advised of an issue that needs my attention or required urgent action.
Calls and emails before, during service were helpful.
Quick and very polite
Very friendly and courteous staff.
Good service as always
Quite happy with experience
Ease of booking a service at a convenient date and time, and the new covid check in arrangement was very good.
Couldn't be happier with service at Swindon. I drive from near Oxford.
Tom and Ash have done everything they could have done. In particular they have always called back when they promised, and made things happen
The car was ready and prepared as scheduled. The handover was done helpfully, and I was offered the opportunity to meet with a 8 Series specialist in a few weeks to run through some of the technological features.
Excellent handover from BMW Swindon as usual.
From part exchange to explaining the new cars attributes excellent.
Great service and advice on how to use my nee car.
Made to feel special. Never felt rushed. Test drive was relaxed without unreasonable time restraints
We looked at several options and the salesman gave us good detail on the cars we were interested in. We finally settled on one and pick up of new vehicle went very smoothly.
Everyone I came into contact with, the receptionists, salesman & business manager were extremely friendly and the impression I got was that nothing was too much trouble. The handover wasn't rushed with all the important details explained thoroughly.
Luke Day at Dick Lovett BMW is an outstanding chap who's is a pleasure to deal with and makes the whole process extremely easy to navigate.
The only hiccup in the process was an issue from our side that related to the service log book for our part exchange. Greg was a massive help in getting this resolved when it would have been easier for him to place the onus back on us.
I had not set out to buy a new car on the day (and I am not normally impulsive). The team made us both feel welcome and on seeing the new 8 series coupe we were impressed. I didn't actually think I would buy and be in the new car just 72hrs later.
Easy transaction from Swindon dealer
Great service love the car it goes so well just love everything about it and we did not even drive it before we collected it today because of COVID restrictions .
Luke Day is the sales contact and he is the only reason why I have purchased my car at this dealership
Curtis was good sales will come back
David Seal made the process of getting the new car effortless
Everything was made easy
From initial greeting, going through the car spec to hand over, Ed gave great service at all times.
I have the car I wanted and ordered in November. Collection despite strict covid restrictions was smooth and paperwork completed beforehand by secure email etc.
Updated throughout and delivered the month it was planned
Excellent personal service particularly from Luke
Very happy with the service provided
Very good given COVID restrictions
Always a very pleasant experience, from model selection, through the ordering process, and being kept up to date with progress during lead-in. I was never hurried during hand over, despite being first day of new registration, and restrictions.
Even with what is going on, I heve never had a smoother handover, from the moment I was met at the door by the sales person to the moment I drove away
Really pleased no improvements required
I was kept informed at all stages and nothing was too much trouble, Alex the salesman is a credit to the industry
Everything I asked for was done. M performance parts fitted, camera fitted. Even in these very difficult times Jack took his time to explain everything and also introduced me to Jack Taylor the sales manager. And the car looked great.
Had a great experience with William Hargreaves at Dick Lovett BMW & I look forward to dealing with him in the future
I was kept in the loop of the process
the salesman that we had helping me was very helpful and polite.
Always informative and friendly.