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ABOUT Dick lovett Swindon

Find out more about what we do and meet our team.

Meet the Team

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Tom Sutton

Head of Business

James Burns

Retail Manager

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

Jack Taylor

New Car Sales Manager

Alex Hynes

Service Manager

Marianne Vitti

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Clear instructions (in light of the Covid19 situation), good communication & work carried out as expected

Service

Unfortunately they did not have the part in stock but was sorted quickly and efficiently.

Service

Excellent service from the moment they received the car to the moment I collected it. Fast diagnosis and rectification of the problem. The Service reps kept me in the loop for the entire process which was brilliant.

Service

Very helpful staff

Service

James Burns kindly took my car into Dick Lovett, Swindon for its service. Tom Maskell kept me updated with progress and Ben Woodruffe provided an informative report

Service

Compared to last car (Skoda) the dealer experience is not as good. When calling dealer the option to have car picked up and returned to me is never available. This service good, past too problems, one requiring car return due to re flash error.

Service

Reminders were helpful before service. Kept up to date with progress during the day with the video, emails and calls. Collection was quick and everything explained.

Service

Good service and a clean car.

Service

Service was quick

Service

From the Covid safe drop off to the pick up, all went well

Service

No problems

Service

Job done well.

Service

Very satisfied

Service

I found the new drop off service actually an improvement over the normal service especially when you are having a regular run of the mill service or recall as per the case

Service

Service rep Vonda Osborne was extremely helpful in working with the warranty department.

Service

Always helpful and lent me a car for the day

Service

Friendly staff, attentive and easy to talk to

Service

Easy to book in, helpful friendly staff, thanks

Service

Tom was really helpful and a joy to talk BMW with.

Service

Tom who dealt with me was very friendly and courteous at all times.

Service

Good friendly and efficient service.

Service

Because i am pleased results.

Service

very good comunication from booking to picking up car

Service

The cost of the service is low, the quality of work is excellent, the advice is fair and sound

Service

Have purchased all my cars from Dick Lovett and have always received first class service.

Service

Very smooth process.

Service

Car was dealt with fast

Service

Car is running like new.

Service

Staff has good pleasing personality (kieran) he give what I wanted on the same day in short good customers service.

Service

The service I receive from Dick Lovett Swindon is always efficient, courteous, friendly and helpful.

Service

Smooth to book, arrival and collection well organised and car ready on time

Service

Great service and support, couldn't be more helpful.

Service

I had the same contact (Kieran Hegerty) throughout the process from booking through to updates and also resolving an issue post service. I noted Kierans name to ensure I could specifically reference the excellent care and attention I received

Service

Complete satisfaction with the service

Service

Excellent service throughout.

Service

service department staff in Swindon always go beyond to help you

Service

The experience with Dick Lovett was excellent. The whole process was made easy for me and no question was ignored. I was kept informed about the work and I was made to feel valued as a customer. Kieran was the gentleman I predominantly dealt with.

Service

They resolved the problem quickly

Service

Car was ready on time.

Service

Bearing in mind the current CV19 situation I think they seemed well organised and were taking care of safety.

Service

Good service, communication with customer and friendly.

Service

Efficiency with detailed explanation.

Service

Thorough and efficient

Service

Fast service if I need any repairs etc.All staff are very friendly and helpful.

Service

All the arrangements for the end of warranty check were accomplished without any hitch.

Service

Efficient service.

Service

I find that Dick Lovett at Swindon gives me a confidence that my car is being looked after and that extends to me!

Service

All OK

Service

Was done quickly and fairly painlessly (lot of paperwork ). Service was friendly and polite and i drove away with car I wanted.

Sales

Fast , efficient and to the point

Sales

Kyle went out of his way to help when I was struggling to set up the complimentary 7 day insurance and also fitted my new number plates once I had transferred my private plate.

Sales

All made very easy

Sales

Our salesman did what all good salesmen should do and listened to what our requirements were and gave us options based on them. If there were any objections he overcame them by adjusting his offering.

Sales

It's a slick setup - not kept waiting, everyone is very professional. They realise people just want to get in their new car so make the delivery time efficient

Sales

Excellent customer service

Sales

absolutly brilliant service from start to finsh, even with the covid 10 epidemic, David Seal was wonderfull, helpfull and not pushy at all like some sales people. allways kept me informed, and one small problem i had was quickly sorted.