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ABOUT Dick lovett Swindon

Find out more about what we do and our team.

Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I dealt with a young man when I arrived and Hayley went I collected my car and both were very knowledgeable, professional and welcoming - especially as I was late due to issues on the M4 that morning.

Service

Quick serviceEverything has been explained to me about what was done during the service

Service

Service delivered efficiently, good booking in procedure. Online tools now available too. Added benefits of Free of charge services.

Service

Satisfied with the aspect that Swindon itself was involved in. However, I’d previously left two voicemail messages on the overflow call system, trying to confirm the service booking time, as I was not sent a reminder of any kind. With no response!

Service

Not quite the experience I expected from a BMW dealership, therefore somewhat disappointed

Service

The service at Dick Lovett Swindon is great. Waiting times for work at Swindon far too long, Hungerford seems better. Quicker service required for a premium brand - get more people. Indicative of poor management, get a new boss.

Service

As above

Service

No fault of the service staff, they are great, but you have to wait too long for an appointment. Also, if you need a loan car you have to wait even longer. Also, give loan cars that are more equivalent to the car you own. Other dealerships do!

Service

From reception staff to sales and engineers you are feeling very welcome and you know your car is dealing with right hands.

Service

Felt that it was a good job done but it was expensive.

Service

This particular time had to have replacement seat sensor within warranty.Needed courtesy car which was supplied.Everything turned out fine.

Service

Thought the service was good, Well informed, Wasn't waiting around for ages to talk to an adviser.

Service

Excellent customer service.

Service

Everything went to plan, and I appreciated the help and friendly service from the driver who took me home and picked me up again to collect my car.

Service

Nice people, work completed on time, car clean

Service

DL resolved the problem.

Service

Good service

Service

As above. The people are great, but the level of service poor.

Service

No surprises. Would have scored higher but the car cleaning was not thorough

Service

Reprogrammed exhaust gas sensor should have been replaced on the 1st visit and would not have had to hire a car at personal expense during the 2nd visit.

Service

Car should have been pdi properly

Service

Dropped my car for EGR Recall, got a phone call and I’ve been told that the EGR and Manifold would be swapped in near future and parts are on back stock so they will be changed. Couple days after got a voicemail and been told they won’t be changed.

Service

After sales service always of high quality and courteous

Service

Was told would get video of leaking drive shaft seal on last service, have never received it!

Service

Friendly service as soon as I entered the building, I was thrilled to receive the video. Let me say that I am always nervous about going into such a grand building but your staff are always wonderful and I am put at ease

Service

Friendly ,efficient and for taking the initiative.

Service

No problems at all

Service

Issues with car resolved quickly and no pressure to return courteous car early due to my working hours

Service

Car in for MOT - plus the added air con! No newspapers, coffee machine broken, had to wait for someone from front desk to let me know when a service adviser was available (I could see)

Service

The fault had been resolved.

Service

All staff helpful

Service

Faultless service.

Service

I reported brake squeal asking if that could be investigated. My car was returned without comment or the issue being resolved.

Service

same as above

Service

Have been using Dick Lovett for some years to service my wife's BMW, including the dealership where I bought this car. Very difficult to fault in any department.

Service

Kept us informed

Service

Everything was done as promised with no issues and with a friendly demeanour

Service

Excellent service provided

Service

Despite the lack of help from BMW assist, the service staff did all they could to support me. Bit disappointing after spending £350+ on a tyre and my car being with them for 1 week it arrived back with me without a valet service.

Service

I felt all concerned took a personal interest.

Service

The aftersales support is usually good and their business is executed in a professional and friendly manner. But unfortunately on this occasion, I had to return the car for the service history to be added to the vehicle’s information display.

Service

To get vehicle in to put on diognostics was going to take over a month even though the vehicle was unsafe!!

Service

I now need to arrange to bring it in for reset.

Service

Not higher as unresolved issue but now waiting >6 weeks for courtesy car to get issue resolved

Service

All done very well.

Service

Car picked up on time, serviced and returned on time.

Service

Service chap Dave was enthusiastic and knowledgable about the car and fully explained the outcome of the service and health check. Highly recommend.

Service

Car was booked in for a day but due to engineer absence was required for two days which ended costing me a train/taxi fare to pick the car up the following day.Swindon team friendly and helpful however.

Service

Friendly staff catered to my every need

Service

Only concern remains BMW pricing - e.g microfilter

Service

After the recent service my car definitely felt like a better drive.

Service

Did as asked

Service

service completed as requested

Service

Always get first rate service, kept up to speed on what is going on.

Service

Again never had a problem, very happy.

Service

Car service was made very easy for me, with pick ups arranged for me to get to and from work.

Service

Did not go through the work done on the car. That was on the job sheet

Service

Very informative of what needs to be done (re. Service items) and again, treated like a valued customer.

Service

A very experienced team looks after you.

Service

Efficient friendly and professional. Nice surroundings and very helpful staff

Service

Fixed faults at a lower cost than the estimate

Service

they did mess up my health check

Service

Everything was handled smoothly and made to feel like a valued customer

Service

Good. one to one satisfactions.

Service

Informed of status during wait.

Service

Did everything that was expected with all staff very professional and friendly.

Service

Very efficient and customerfriendly

Service

I gave only 4 stars because I could not get booking slots myself. I had to use emergency service.

Service

Good communication and friendly staff

Service

I cannot add anything to the above entry

Service

I booked my car to refurbish an alloy wheel and when I arrived I was told this was not expected. Poor internal communication mean

Service

Because i was kept informed every step of the way.

Service

I've previously been completely satisfied with the service experience especially the ease with which I was able to organise service & repairs. However, I feel by centralising bookings it has made it faceless, less personal & not more efficient

Service

Fantastic service in every way

Service

Good service

Service

My car had a serious rear suspension failure and Dick Lovett Swindon were willing to take the car for inspection and repair at 1 week's notice while I was away on business. BMW Oxford were unable to do that.

Service

Good clear communication and excellent support

Service

Nothing extra to add to Q1’s answer

Service

Only an MOT but completed exactly within promised timescale

Service

All servicing was done to a high standard

Service

Dick Lovett Swindon staff has always made me feel welcome and strived to make my visits relaxed and enjoyable.

Service

NICE PEOPLE

Service

It was done quickly

Service

Everything explained. Had to return as part not available but this went very smoothly and looked after very well

Service

Car mat was returned with a sizeable mark on the was not there when taken in.

Service

I think the courtesy cars should be fairly similar to the cars being serviced. I dropped off a 330d Touring in dark grey and got a 218 convertible in bright blue. As I spend time visiting clients this wasn't ideal.

Service

Good service but confusing on the numbers

Service

Trouble free helpful staff

Service

Great value An respect for the service that I was provided on time.

Service

Please see my comments above. Everything was explained when dropping the car off, the Adviser had the correct information in front of him. Everything explained when I arrived to collect the car.

Service

Booked a courtesy car which was allocated to another customer requiring re booking. On second occasion part ordered was wrong resulting in further delays.

Service

No issue just gets on with what’s needed

Service

10 out of 10 fast service and a clean car afterwards

Service

excellent customer service

Service

good service

Service

I waited 3 weeks for a phone call to arrange work on something that went wrong after having my car for only 1week, even though I hadn’t spent 40-£50000 pounds on a brand new bmw I thought the service would have been better.

Service

They forgot to reset the onboard computer after the service

Service

Good,efficient and contacted promptly when car was finished. Car returned cleaned and video and explanation of service.

Service

The staff confirmed with me what my vehicle was booked in for and the approximate time the vehicle will take to be serviced, cleaned and washed and ready for collection. Very Happy.

Service

Everything was completed as requested staff including receptionists all friendly and helpful.

Service

History of the car and reasons for being unable to test drive with a technician were discussed in depth at booking. This was not available on arrival with the car and there was no flexibility without getting the manager involved.

Service

After calling to schedule an appointment to resolve the issues I had with my car, I needed to wait 5-6 weeks before an appointment was available.

Service

Good service and communications. Pick up could have been quicker

Service

As previously mentioned

Service

Happy customer

Service

Had to wait a few weeks to get booked in, and would have had to wait even longer if I wanted a curtesy car. However, once I arrived at the Service Dept on the day the service received could not be faulted.

Service

I have had good service recently.

Service

Quick efficient and on time. Gave a rapid turn around, I like the video pre service and the safety checks.

Service

Easy to deal with and good communication (texts and calls) through out the serevice process.

Service

I work in the British Army and time during the week for me to get faults fixed on a newly purchased car is at an absolute premium. I had to take a days leave to get a fault on a new car fixed, I wasnt afforded a courtesy car due to product recalls.

Service

BMW have not followed up on resulting questions

Service

Overall very good as usual, but was kept waiting for quite a while before a service adviser became available, though recognise it was first thing in the morning so a busy time of day for them.

Service

Slightly longer wait but handled efficiently

Service

Hayley was great. Professional but relaxed. A pleasure to deal with.

Service

Would have been higher if service agent had talked me through EOWC.

Service

Dick Lovett should have taken more control of the situation and been the ‘customers champion’ when dealing with BMW centre for this issue. Problem management needs improving.

Service

good service but 3 week waiting time

Service

If I think of just this time then I’m very pleased. Pleased with the way I’ve been handled and the people, and pleased with the workmanship.

Service

Very polite and welcoming

Service

The friend and helpful staff

Service

The score would have been higher had I been told what oil I should keep in my boot. Also the car wash wasn’t as good as expected.

Service

Resolved issues and went above and beyond.

Service

None of the issues requiring attention were their fault, but they have dealt with them efficiently to the best of their ability and within the resources they have - no false promises or unrealistic time lines.

Service

Never had a problem in 5 years

Service

Again, car had to go in three times. Frustrated that Service Dept was not open Saturday afternoon which could have resolved issue faster.

Service

The lady I spoke to was nice but I was not impressed by the manager Gary Cumming who showed no concern or empathy whatsoever and brushed me off completely.

Service

Everything runs smoothly .

Service

Friendly informative staff.David Seal was the sales executive that dealt with my purchase, he is a credit to Dick Lovett, Swindon.

Sales

It was a pleasant experience.

Sales

No problems and complementary drinks and snacks were excellent. There are a lot worse things to do than drink tea in a BWM dealership!

Sales

Car delivered slightly early left me a little out of pocket but we fixed the majority of the issue.

Sales

Damon Chandler who was my dealership contact was easy to talk to and understand the process

Sales

I had been to a few other dealers prior to BMW and the service I received was shocking. BMW have been polite and helpful as soon as you walk in the door. Chris has been so helpful in the purchase of my car and helping sort out questions that I have.

Sales

No faults with the service and James looked after us just as well as Richard had done for our last two cars - thank you both.

Sales

As explained above. I was given time and each car was explained fully before I made my choice. The sales executive was knowledgeable and gave me confidence in what I was purchasing

Sales

Informed all along the way by James Burns. The unveiling of the car when we collected was a lovely touch. The whole process was smooth and we felt we were being looked after whilst never feeling rushed to make a decision.

Sales

Overall good experience where you were made to feel welcome and valued. A returning customer.

Sales

Absolutely first class. Having experienced dealerships from other premium brands, and also other BMW dealers, I have to say Dick Lovett BMW in Swindon is a world apart in every way. They are outstanding in every department from Sales to Service.

Sales

This car has everything I need and nothing more!

Sales

Flexible sales approach by salesman to my requirements, competitive price offered on a new car built to order, helpful during difficulties with DVLA in transfer of personal number plate from previous BMW.

Sales

Only disappointment was the original car I had selected had already been sold without the dealership knowing.

Sales

It’s a shame I have to travel so far to get a good service. Local dealers could learn a lot from dick Lovett.

Sales

We were treated with respect and courtesy and efficiency - all of which are VERY important. The MAIN reason I continue to come.

Sales

I have dealt with the same dealership - Dick Lovett Swindon since purchasing my first BMW. The service has always been excellent.

Sales

Very professional

Sales

Good communication throughout

Sales

LUKE WAS EXCELLENT

Sales

Our salesperson Luke was so helpful with all our needs taken into account and all negotiations were conducted in a comfortable and relaxed manner. All the reception people we met were pleasant and helpful.

Sales

Chris was superb. Listened, checked everything and gave me all the options and information needed.

Sales

All went smoothly and communication was key

Sales

It was a very special and memorable experience

Sales

The sales person Azad Ali was very professional in dealing with myself and my husband. He was very courteous, kind and understanding which made us feel as if we were dealing with a friend.

Sales

I was really happy. The only slight glitch was confusion over delivery date of my new car, but it was sorted out and all was well in the end.

Sales

The delivery matched my expectation

Sales

I'm very satisfied, I had been informed about every step of my purchase.

Sales

James Burns of Dick Lovett Sales Swindon managed the whole process very professionally and kept me updated timely and helpfully throughout providing excellent and courteous service.

Sales

One point of contact throughout, Luke Day - fully able to answer all queries at the outset, good finance deal agreed, kept informed of progress and lovely touch with the unveiling on collection of the car.

Sales

Nothing is wrong with the vehicle

Sales

Friendly, clean, helpful, focussed on me and my wife rather than just me. Jack Ellis was our main contact and he couldn’t have been more helpful and focussed on us; a real asset to the showroom.

Sales

Excellent larger dealership, very impressive, but treated me as an respected individual

Sales

There was a bit of a delay and no one seemed to know where the car was which was frustrating. However great effort was made when I finally went to collect it.

Sales

Very pleased with everything and we were even given a complimentary tank of fuel when my Wife asked how to fuel the car up. Luke made my Wife feel like Royalty when picking the car up and hiding it under wraps was a nice touch.

Sales

I was kept up to date the whole way through the process, and was able to collect the car a week after it was ready, once I had sorted out the return of my previous one to the respected dealer.

Sales

Unessary stress caused by BMW direct. around gearbox choice , however dick Lovett swindon was excellent in managing the situation. Thank you to all involved in getting the case resolved. Very happy in the end.

Sales

Salesman and his Manager were very helpful.

Sales

very welcoming and great dealership with a very modern showroom.

Sales

Excellent service from start to finish.

Sales

Keeping me informed on the progress of the new car on a regular basis.

Sales

Managed to achieve the price to change we needed when other dealers could not match. Although not our closest dealer now we are happy to travel where the service is of such a high standard.