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ABOUT Dick lovett Swindon

Find out more about what we do and meet our team.

Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Richard Macklin

Retail Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

Jack Taylor

New Car Sales Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As with my previous visits to Dick Lovett, I found the staff there very polite and helpful.

Service

pleased with communication from Tim on the day and completion of work identified again completed on the day

Service

All work completed on time during last day of normal operation (March 25th) before closing business for indefinite period because of Coronavirus lock-down.

Service

The man who booked me in ? Dave was really helpful and kept me updated throughout the day. Very friendly and professional

Service

Everything is explained clearly and staff are always courteous and polite.

Service

Ass't Service manager Ashley arranged everything from collection to repair in an exceptionally efficient, friendly and friendly manner. And Ashley's efforts ensure my loyalty to BMW and Dick Lovett

Service

A very pleasant experience.

Service

Although it was only in for just add blue the service was quick and hassle free

Service

Got my vibrating car sorted. Also washed.

Service

All on time completely satisfied

Service

Excellent service, good communication, helpful staff

Service

The best services from all staff

Service

Always great service, always helpful and friendly and look after me.

Service

The service department were great. Tom stayed in contact with me and provided me with up to date info on my car couldn't ask for anymore

Service

Everything went well and the service was great. Good coffee as well.

Service

No complaints at all, all very smooth, did a couple of extras things and kept in informed of costs at all time and prices were reasonable

Service

All parts of the booking experience, and the service on the day, were excellent.

Service

Very knowledgable throughout

Service

Cant do any better

Service

The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner. In particular, Vonda made my visit a pleasant one.

Service

Service was done in timely manner.thank you.

Service

Service first class. Clean and efficient

Service

Kept me well informed, courteous and helpful

Service

Experience could not have been better.

Service

Always satisfied.

Service

Service advisor kept me up to date on my car throughout the day. Quick video of the health check being conducted on my car with a full report was a nice touch.

Service

Everything explained to me and work carried out very quickly

Service

the whole process was easy and quick.

Service

Very good experience.

Service

Brilliant as usual

Service

Good staff throughout the experience, from reception to sales and finance.

Sales

Good customer service

Sales

Centre went to a lot of effort to source a vehicle for an extended test drive. All staff were courteous and knowledgeable and they provided a good value deal.

Sales

Very helpful team - everything went very smoothly.

Sales

Premium brand - premium dealership

Sales

Luke Day provided a first class service from the first time we spoke by phone , throughout our purchase and aftersales too. We live about 200 miles from the dealership but would have no hesitation in dealing with this dealership again.

Sales

Ed le Coyte very knowledgable in the vehicle ,

Sales

Had a few problems contacting the sales person although I understand this was because he was very busy.

Sales

Great service from BMW representative.