Dick Lovett Swindon Star Rating
Sales
11 comments from 44 reviews
Service
51 comments from 126 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"they seem to very helpfull and i am very happy"
"Service log book not completed,next service prompt not reset again"
"They did a nice job."
"I feel the bearings should have been replaced free of charge, I was charged £350.00."
"often difficult to reach service department. twice failed to reset service interval counter"
"I was promised fast track it took 3 hours, they are good as gold though."
"On collection of the courtesy car there is only enough fuel to do 15 miles and the previous persons rubbish was still there."
"I asked to collect the car at 11.30 but it was not ready until 12.30"
"I went in for brake pads disc change and was told I had been put on the Fast Lane Service. Instead of 90 minutes I was there for four hours"
"Professional and Friendly service personnel.The business corner is excellent as office away from the office."
"Receptionist very polite and friendly. Service advisors Hannah Russell Superb. Knowledgeable and efficient. Techs happy to discuss work done"
"Love the free wi fi, I can get some work done."
"Dealership very expensive."
"Friendly staff who seem to be empowered to make decisions re resolving problems on the spot ."
"Very happy with the dealer experience"
"Efficient service."
"Basically every time I take the car in they wash the car , which takes about 20 minutes afterwards."
"The staff at the dealership are polite and i appericaite the coffee."
"Booking was straightforward, albeit slight confusion as to how long it would take."
"I found it really good."
"Generally very good. Identified the issue and solved it. Only downside was that the failed to return two phone calls."
"Very attentive"
"They are always very helpful and considerate."
"Its been in 5 times in the first month for connectivity they then deactivated the auxilary port by accident .The staff are courteouse and treat me well"
"Very pleasent, wait for the work to be carried out while I had a coffee and did some work."
"First class service never any problem."
"Since having repairs done and the software upgrade certain features are not available as before this work was done."
"The dealership staff are allways very supportive."
"The dealership is generally really good. The staff are very helpful."
"They were very helpful."
"the staff were very friendly and polite, i was however left waiting a long time, but the coffee and biscuits helped"
"Karen Dickson excellent service as always"
"Very friendly great coffee."
"The MOT was due but because I didn't take the old MOT certificate in I lost one month and four days."
"Very easy and trouble free, was greeted with a very welcoming smile from the lady receptionist made me feel very welcome."
"The service is ok. The loan car was atrocious it was sign written and a mess inside and out. I complained at the dealership. Contact customer on mobile re recurring problem."
"The staff who dealt with me were really nice, but it took 6 days to fix my car."
"There was an oil leak they looked at this and there was an oil leak again, I returned again they said I required a vaccuum pump I paid for this. There was still an oil leak, they said it was a faulty oil cap. It should have been only a pipe."
"Flat tyre monitor wasnt properly reset when the tyre was replaced, still not sure if the other tyre needs replacing after inspection"
"Dropped car at 08 30 all work completed, car washed cleaned by 10am, whilst i was waiting i was kept up to date as to status of the work on my car"
"Car was not going to be ready on time. It was going to be over a day late when booked in for a day only. No communication was made until 5pm and I was told no car could be loaned to me and if I was stuck I could get a taxi to work."
"Cannot fault an outstanding service team"
"The service was very good."
"My previous experience of Dick Lovett has been average, however, they do seem to have improved considerably over the last year."
"Never quite do what hey promise ..."
"Fantastic Dealership"
"Very helpful"
"I find Dick Lovett in Swindon very helpful, staff are always pleasant and friendly"
"Repaired under warranty with no issues"
"Excellent all round"
"Overall my experience at Dick Lovett has been fine my only comment is to perhaps keep your customers more informed over the length of the wait time."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"from order of the car not enough contact from dealer when car was going to be avilable had to ring dealer myself also went to pickup car and car was not even at dealershiop but they did loan me a car till mine turned up. service excellent ."
"Thomas Reynolds was excellent from the initial meeting to the collection of the car i could not wish to have a friendlier professional and helpful person a true credit to the business."
"Great place to buy our cars. This is our 3rd purchase from the same dealer and we are looked after very well."
"Mike Hewitt was an excellent sales person, he made sure the whole experience was hassle free and kept me updated the whole time. Would highly recommend Mike to any of my friends thinking about buying a new BMW."
"A 'no hassle' purchase of a quality product"
"Dick Lovett wanted to get me into a BMW and they succeeded. I am really impressed with all at the dealership, they were so welcoming. Steve Holmes had excellent product knowledge and his sales approach was warm and friendly. No pressure."
"It was a delight to buy my new car from Dick Lovett BMW. The whole experience has been exceptional"
"Really looked after my wife and I, no pressure, polite and helpful"
"Excellent customer focus from Steve Holmes and very good product knowledge."
"I thought the staff at Dick Lovett, Swindon were great they were so very helpful and polite. I honestly do not think I have ever been into such a great car dealership. Andy Milligan was so helpful keeping me informed every step of the way."
"sales executive Will Snowdon has been absolutely first class which cannot be said of some previous bmw experiences"