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ABOUT Dick lovett Swindon

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i Memphis Design with a special edition.

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BMW i3 Service Inclusive

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The BMW 2002 Hommage

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The New Dick Lovett Swindon

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BMW to preview i8 Convertible at the Consumer Electronics Show 2016

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New Competition Package for the BMW M3 and BMW M4.

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Introducing the new BMW M2 Coupe

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The new Dick Lovett Careers website is now live

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the Team

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Tom Sutton

Head of Business
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 20
  • Department All
  • Hobbies Rugby

John Pengilley

Sales Manager
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 22
  • Department Sales
  • Hobbies Football, Motor Racing, Cycling

Ian Bird

Service Manager
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 12
  • Department Service
  • Hobbies Cycling

Tom Reynolds

Retail Manager
  • Years at the dealership 6
  • Years in the company
  • Years in the industry 15
  • Department Sales
  • Hobbies Travelling

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff very helpful, knowledgeable and very welcoming.

Service

As above

Service

Firstly I was grateful to have the fault pointed out to me and satisfied with the way it was dealt with

Service

Fitted me in at short notice. Good communication and very helpful arranging my car dropped off.

Service

Friendly professional staff but I could not find the car I want at the right price. Sometimes it is just a case of right car right time but in this case we could not strike a suitable deal.

Service

good service

Service

Great efficient staff

Service

I have always received excellent service.

Service

Satisfied but will have to go back to the service after a buzzing sound appeared in the front passenger door after a part was changed at the window due to squealing.

Service

Reliable and truthful

Service

Completed as promised in ninety minutes

Service

All work was completed in a timely fashion and staff were friendly and helpful.

Service

Car was looked at by lunchtime that day and I was fully informed when it was ready for collection.It's always nice to get back a clean car!

Service

Service completed with minimum effort for me.

Service

Quick and efficient

Service

As above and fruendly staff tigether with flexibiluty alliwing me to fit it in at a time to fit with my lifestyle.

Service

Good facilities, good communications, and friendly, professional approach .

Service

Drinks machine out of order, and although i watched many members of staff getting cups of coffee, i wasn't offered one despite sitting next to the machine for 2 1/2 hours.

Service

No problems with the paper work, I didn`t get any so nothing to file that's good.

Service

Read above

Service

I needed to go back again for problems to be resolved but staff were most apologetic and went out off their way to resolve all the problems.

Service

Friendly staff and professional service

Service

The service lady, Hayley Smith, was readily available, very efficient and very helpful.

Service

BMW cars are high quality, good to drive and reliable.

Service

Service was completed to my satisfaction.

Service

Efficient and friendly

Service

Easy to book, accommodating and good on site facilities

Service

Never any problems. Have used the dealership several times now. We were very pleased to discover this dealership, as we have encountered much poorer service elsewhere in the BMW UK network.

Service

First class service quality people.

Service

Prompt attention on arrival kept informed and car repaired and washed

Service

Everything was done as asked and the car came back gleaming

Service

The work carried out was first rate, but yet again car was supposed to be cleaned inside and out but wasn't

Service

Very efficient

Service

as per the above.

Service

Everything was completed that I requested very well we could enjoy are holiday travel with no worries

Service

No Problems

Service

Very efficient and friendly service

Service

They did not reset the service indicator.

Service

Everything was straight forward. Timings quoted were accurate. We got no surprises. We were kept fully informed. I.e.advised when it was found we needed extra work done together with the cost and how long it would take on top of the overall service.

Service

The service was carried out at the same time that other work was being undertaken. I suppose the only comment I would offer is that you do not get a post-service check sheet with BMW? It would be nice to have a paper sheet giving tyre depth, etc?

Service

Would have been 5 stars but the air-conditioning service I arranged over the phone wasn't booked into the system so when I arrived there was no record of me calling to arrange it. Fortunately they were still able to fit me in.

Service

Wouldn't dream of going anywhere else. Great communication from Tom, start to finish.

Service

As above

Service

I have had my issues - niggling issues - however based on my recent experience these seem to have been resolved.

Service

Everyone was friendly and the overall service was very good. I previously visited my local Mercedes garage and in comparison the service I received at BMW was night and day difference!

Service

As above

Service

Good customer service

Service

Friendly, professional and helpful

Service

Same as previous response

Service

The technician explained the work being done on the car during the service.

Service

Everything was to a standard expected from them

Service

There were a few issues along the way, but the way in which the Dick Lovett team approached its resolution made all the difference. The challenges are now a distant memory, and only a feeling of goodwill prevails.

Service

Customer service excellent

Service

Reliable, predictable and always helpful.

Service

Great advice flexible Team al in all a very easy experience

Service

Always thorough and excellent quality work.

Service

Great staff with all of the customer facilities

Service

Very happy free drinks is a bonus for the mornings! Also how quick they are to deal with a problem

Service

Sorted problem well

Service

I have just turned up at bmw services with problem and they helped me straight away.Which is great and very helpful when you have a very busy day planned.

Service

Great service

Service

They kept me informed at all times and were very polite.

Service

Good customer service from start to finish

Service

Everything went smoothly

Service

Car was ready when expected and delivered washed and cleaned

Service

The problem was resolved and the computers updated. Excellent service

Service

Vehicle MOT carried out to my satisfaction

Service

My previous car was a mercedes, I would rate them higher

Service

As above and have always used them, good guys and girls.

Service

Excellent customer service

Service

They are brilliant.

Service

Staff are always very pleasant and helpful. When I booked my car in for a service, the work was completed and my car returned to me within the specified time. Whilst there I asked the parts department about a question and they were most helpful.

Service

I've nothing to fault. I wasn't able to secure a loan car or have my car collected but I completely accept that that is a limited resource and more than adequately compensated for by having a place I could work fully.

Service

As above

Sales

As previously mentioned plus Sales member, Richard Macklin, whom I dealt, and still deal, with was very approachable, kept me fully informed during the whole process and has kept in touch to ensure I'm happy with the car.

Sales

BMW GAVE ME THE DEAL I WAS HOPING FOR

Sales

Our Motability rep, David Seal gave us excellent customer service at every stage of the process, keeping us informed without being intrusive.

Sales

Our experience was positive from start to finish and all the way through, we can not fault it.

Sales

The whole process was seamless. Mark & Tom worked tirelessly to fast track my delivery as they knew I needed it for a family trip. Mark kept me up to speed the whole time with emails and calls.

Sales

Excellent service throughout

Sales

We were kept informed and up to date

Sales

Even when the time to pick up the car for collection was changed this was not seen as a problem

Sales

Everything went smoothly

Sales

It was a great experience, I was made to feel quite special

Sales

Because everything went smoothly and the new controls explained fully

Sales

We told Luke what we wanted & how much we had to spend & he delivered to the letter. He explained the different aspects of the various models & we were kept informed on how things were going throughout.

Sales

I don't think they could have done any more.

Sales

As above, contact was also very proactive from dealer as the order progressed

Sales

The purchase was a pleasant experience with all the various options explained clearly. Taking delivery of my new car was also enjoyable with the sales man taking the time to explain how the various car controls work.

Sales

Excellent service from Dick Lovett

Sales

I was talked through the purchasing of the vehicle including a test drive on a similar model, offered a good deal and when the vehicle should arrive, the vehicle actually arrived a couple of days early. On collection I was shown all the controls.

Sales

Patient, polite and informative at every stage. Never pushy but clearly describing the advantage and benefits of BMW ownership.

Sales

Staff were very knowledgeable and willing to go above and beyond. Organising an extended test drive in a similar model was key to making my decision.

Sales

I was keen to get a car quite quickly but the spec I desired wasn't available but they managed to hunt something down that I quite frankly loved!

Sales

Everything done at a professional manner to test driving then presentation

Sales

Delays, confusion and lack of Information causing stress and almost the cancellation of my order