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Efficient and friendly, with more delivery than expectation which is always a great experience. I would have been 'completely satisfied' if the coffee machine was ready to go when the doors open, however in their defence I do start early!
The service department are always polite, keep me informed regarding the progress of my vehicle service and most of all, don't patronise me for being a female with an ageing car.
Very well looked after
They actually listened to what my issue was and I felt like they went out of their way to assist me. All of the people I dealt with were extremely friendly and the customer service was excellent.
Dick Lovett garages are excellent.
Proactive calls for the service and great service
Very informative about any foreseeable problem.
Collected, work done, cleaned and returned same day with a smile
They could have ripped neck off for new brakes, but didnt as just faulty sensor
Helpful, and dealt with my problem quickly and efficiently
As above, I was pleased with the professional way that BMW dealt with my issue and the mot.
All staff are courteous, knowledgeable and can be relied upon to take a personal interest in us and our car
Good explanation, kept my car until I was ready to collect
I was called about 2hrs too early to pick up car and as I had to walk about 2 miles I was not happy.
Always friendly and helpful - its a pleasure going in and you know in advance what its going to cost- no nasty surprises. Scott and Russell are great - they go the extra mile.
service advisor very helpful and friendly and proffessiona;l
Service was quick and facilities while waiting were exemplary.
Nothing to disagree with.
I always feel confident that my car, although quite old now, will be looked after and returned in a safe condition.
Not enough characters in this box to explain. See box below. No footpath from bmw to the pedestrian crossing. Have to walk on the muddy grass. To and from the dealership
My vehicle was in for an MOT and i was incompletely satisfied with the observations made during the test i have always had full trust in BMW Swindon and my car was presented back to me in a very clean condition.
All work completed on time
Able to add an mot on at the last minute and staff were very helpful
The service reception was excellent and the problem diagnosed and resolved very quickly. A nice touch was offering to wash the car.
So far never been anything but very satisfied with the service I receive at BMW
Clear and precise service
BMW have been efficient in delivery and could provide courteously car. Took some time to get service slot
It was done functionally well but there was no wow. It would have been great to use the car data to offer advice on future car maintenance and even new car options
The Service section at Dick Lovett could not be more helpful. On this occasion it was Scott who dealt with it all with his usual excellence of care and consideration
Liked that they asked how I found the service and responded to some feedback I had (was not critical),I had a great relationship with the salesman at Mercedes and generally caught up with him each time my car was serviced. I miss that with BMW.
Exceptional customer service by Scott.
My X1 failed the MOT on a worn tyre and 2 further tyre advisories. Dick Lovett offered to replace the worn tyres (I decided to change all 4) but the cost was almost £900 for modest 18 tyres. I shopped online for 3 minutes and bought for £634 elsewhe
They did everything they said they would do, and in a friendly manner too!
Couldn't really be any better. Turn the aircon up a little please as it is rather cool.
The whole process was problem free throughout
Polite courteous service, work completed 1st time and on time
No reason to knock off stars
Very good service
Always take my car there where I got it even tho north oxford bmw is closer
Well trained staff who know what they are doing and always courteous and professional.
Everything was completed as promised and on time
No issues with any part of the service i received
Friendly and efficient check in, all jobs done, phone call to me when job done to say my car was ready, use of courtesy car.
Nothing to complain about!
After 5 years broken back spring. Customer disappointed that the other side went.
All of the family was looked after very well when looking for the cars and all the help came from Luke Day a great person to deal with would recommend him to anybody.
Everytime we have visited whether for service or parts its always met with a smile think its more to do with my 2 bulldogs thou but it makes a difference to me as my bulldogs are my family.
While my BMW was at their premises it was washed and valeted for free!!
Work completed on time
They did everything they said they would do, and they did it in a friendly manner too!
Friendly, job done well at price expected. Technical competence of front office staff could be improved but made up for by positive attitude and getting it all right in the end
Nothing was too much trouble. I took the car in for a recall check but while there I mentioned a problem with connected drive. Dale went through things with me and even bought his own BMW to check his connected drive.! Nothing was to much trouble.
All good, and an error during the Mot that necessitated a longer wait was suitably compensated.
Everything I asked for was completed with other information supplied that I hadn't considered.
No problems encountered
Nothing seems too much trouble, the staff are very friendly & easy to deal with, and they are extremely knowledgeable about our cars.
Nice people and helpful
no drama everything as expected
Very easy pick up and drop off and very clear about what was being fixed/looked at on my car
The service person is clear and explicit on what will be carried out and how long it will take if time is an issue.
Quite happy just needs a little more organisation
The work was completed ahead of the estimated time and I was notified when the vehicle was ready for collection. The staff were courteous and professional.
The Adviser, Scott, did everything possible to help me leave the Service Desk with all my concerns satisfied.
The service staff were efficient helpful and friendly
Fantastic people always smiling, helpful and polite - a pleasure to be associated with.
Problem found and then sorted
The process was easy, and I was well attended to
The car came back immaculate, with all issues sorted.
Quick and efficient
I sat and waited and was able to peruse all the new cars in the showroom and outside. The girls were frequently asking me if I wanted another coffee so I was treated well.Unfortunately for you I am not in the market for a new car yet!
They did the job well.
Courtesy car has been pre-arranged, but wasn't available when I arrived to drop my car off. This was dealt with through offering a lift, which was fortunately all i needed that day. The dealer did follow up to apologise afterwards.
Staff very helpful, knowledgeable and very welcoming.
Firstly I was grateful to have the fault pointed out to me and satisfied with the way it was dealt with
Fitted me in at short notice. Good communication and very helpful arranging my car dropped off.
Friendly professional staff but I could not find the car I want at the right price. Sometimes it is just a case of right car right time but in this case we could not strike a suitable deal.
Great efficient staff
I have always received excellent service.
Satisfied but will have to go back to the service after a buzzing sound appeared in the front passenger door after a part was changed at the window due to squealing.
Completed as promised in ninety minutes
Reliable and truthful
All work was completed in a timely fashion and staff were friendly and helpful.
Car was looked at by lunchtime that day and I was fully informed when it was ready for collection.It's always nice to get back a clean car!
Service completed with minimum effort for me.
Quick and efficient
As above and fruendly staff tigether with flexibiluty alliwing me to fit it in at a time to fit with my lifestyle.
James, our salesman made it a pleasant and straight forward process when collecting our new vehicle
Excellent service, i didn't even feel like a sale (well i did part with quite some money) but overall it was focused around my requirements as opposed to forcing a deal through.
James was absolutely fantastic kept me informed at all times
Luke was informative and attentive. Assisted us in finding the right vehicle for us
Kept in touch every step of the way by David
They could not have been more helpful and all staff were very knowledgeable.
Luke looked after us very well.
I think BMW go the extra mile to make you feel valued. The unveiling of the car is a new experience for me, one I liked.
Phillip was excellent and dealership most helpful in all our discussions and deliberations
I was very happy with the service i got from Phil Davies in the Swindon Showroom.
All the questions were answered promptly and fully. We felt our demands were well understood and fully satisfied.
It was made very easy considering the circumstances.
Very personal service - welcomed like an old friend
everything went to plan, good guys to deal with
I found it easy to understand the options that were available to me all explained by Luke Day.
A very profession and satisfying experience all round, Luke Day always goes over and above to make the who experience easy and straightforward. Its an absolute pleasure to deal with him and will recommend him to all my friends and family
Got a great deal with every point taken care of. Look forward to purchasing BMW's for many years to come.
Purchased from there before so I know I will get a good customer service
Always great service at Swindon and nick cook handled everything with ease ,nothing was to much trouble
Even the coffee is good
Wasnt there too long. Quick process and guided through how to use the car very well
Everything went really smooth. Keep me informed regularly in each step of purchase
The first finance man we saw could have saved us quite a bit of time by highlighting the zero percent finance offers at the beginning
I would like to see the Dealers using digital services to stay in touch. Like tracking the production and shipment of the car,& the paperwork for set up, rather than relying on phone calls or emails from the sales staff and printouts.
Welcoming and knowledgeable staff. Fantastic selection of marquee cars to whet our appetite and the smoothest of transactions I could barely believe it was so easy.
Again Richard was excellent at providing information and updates. This is the 3rd consecutive car I have purchased from Richard and the 7th consecutively from DL Swindon.
Again Richard Macklin was great at every stage of the purchase updating me and explaining step by step.Would have been nice to get something as a token for purchasing a new car (have had champagne, flowers and a photo previously with other cars)
All on time very smooth change over
Eager to please and very accomadating
I was able to choose the car I wanted in the colour I wanted, even though the car was not within the Dealership, I was also kept fully informed throughout the process, as to when my car would be arriving.
Very good service given by James Burns
I was updated throughout from order to collection. I called with a small concern after collection which was dealt with immediately within the hour.
Having had BMW's before it was nice to feel that my my interest was important
I was very impressed
James Burns was very helpful & always kept me up to date about delivery of the car.
Very helpful sales person (James Burns) who genuinely seemed to care about me as a valued customer and took the time to help and ensure I had all the information I needed. "Thank you James, really appreciate all of the help and great communications".
Great service from Mark who always got back to me quickly, kept me updated etc
As previously mentioned plus Sales member, Richard Macklin, whom I dealt, and still deal, with was very approachable, kept me fully informed during the whole process and has kept in touch to ensure I'm happy with the car.
BMW GAVE ME THE DEAL I WAS HOPING FOR
Our Motability rep, David Seal gave us excellent customer service at every stage of the process, keeping us informed without being intrusive.
Our experience was positive from start to finish and all the way through, we can not fault it.
The whole process was seamless. Mark & Tom worked tirelessly to fast track my delivery as they knew I needed it for a family trip. Mark kept me up to speed the whole time with emails and calls.