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Always had very good service from Dick Lovett (David Seal, the person who sold us our latest cars was brilliant, and nothing was too much trouble).
Very friendly and helpful staff.
Requested the use of a courtesy vehicle when booking my service 4 weeks in advance, but no vehicle was available on the day of the service.
Work done on car was good. The member of the customer service team I dealt was poor and did not keep me in touch with progress. I would not have got my car back on the day if I had not been proactive. Have discussed this with the Service Manager.
I got the car back and it wasn't ready to be on the road. Now, one month later (I haven't really used it), a service is due, meaning I have to take the car a third time in 2.5 months since I bought it.
I liked receiving the health check video, very innovative and I liked the way the staff handled everything.
From the phone call to book the service to the 5 star treatment at the garage I am completely satisfied with my experience
The service is consistently good, the staff are polite and very efficient.
A mechanic came out on a short test drive to help investigate the problem then offered a free health check.
The booking was made on a date and time that I asked for and the work was carried out to my satisfaction.
My first BMW was a secondhand series 3 which I took to Dick Lovett on a safety recall. The service was very good and nice polite staff. When I came to buy my new series 3 and X3's I went back there naturally. I have always enjoyed good service there.
Both sales and finance team staff helpful but the discovery of a scratch on my new car has marred the experience
Everything dealt with competently
Work done car valeted good service!! Cant ask for more!!
Did the job in the timescale they provided.
Quite often a disinterested member of staff at many outlets these days appears to be unhelpful and even rude. Quite the opposite at Dick Lovett BMW Swindon. All staff encountered without exception were pleasant, interested and helpful. Always.
Car damaged when in garage. Email with photos sent, reply received saying would be passed to manager no response received. This was 2 weeks ago and still no reply.
Message left on phone regarding needing tyres replacing was faint and hard to hear due to background noise. I called back but caller was unavailable. Did not explain the problem to me at all when i collected car.
I had a Vehicle Health check on my car which showed N/S/R side light not working, new outer light cluster needed. Friend said probably just corrosion on bulb/fitting, give it a clean. I did, works fine, dread to think how much would have been charged
Check was carried out and completed as agreed, car cleaned ready for our collection.
Always checked on to see if Im ok and would like a drink
Car went for service, computer not reset, micro filter was being replaced but assembled wrongly, had to redo myself
no drama at any stage of the process
I was well looked after and treated like a valued customer.
In the process of working on my car they changed many of my preferred control settings and did not return them afterwards. Consequently I was driving around after dark without lights as the auto function, which I always have switched on, was off.
They fixed a rattle in the door of my car and charged me nothing for this service. It has not rattled since. And they washed my car, also for nothing. I also received a safety check video, all available online. Makes a really good impression TBH
good team at Swindon
Well set out and very visible throughout the service. Everything is fully explained.
Great focus on making sure that I was happy at every step of the service process
Lovetts make every customer feel special
Advised of the start of a 2k fault covered under warranty during the service.
I called to report several faults with my vehicle, they were unable to provide a courtesy vehicle or offer a collection and delivery service for nearly 3 weeks. Due to this I had to use a Mercedes curtesy vehicle, ironic really.
We unfortunately have had several AUC issues, a broken light cluster, steering judder, a leak on the rear Diff, a faulty tracker unit, and the iDrive continually rebooting!! BMW Swindon have been excellent diagnosing and repairing all issues.
I do not believe the service team are at fault but they could listen to me and champion the customer and push BMW for a fix, not just accept try this and see.
Quick and efficient with good video to explain car
Really good customer service from your service manager Ian Bird
Had a stuck locking wheel bolt and BMW managed to sort it within an hour of me phoning up as had a tight schedule that day.
My vehicle had a computer failure. When it was returned I found the same problem immediately occurred which raises questions of testing to clarify problem solved. Very satisfied with way service desk handled situation.
Was no able to get the required replacement part the next day
Dealt with different service personnel and didn't feel the bill was explained properly.
Had to push to garage to find a replacement part in the supply chain. The garage originally suggested bringing the car back "in a few weeks", rather than search for the appropriate component, this not acceptable.
Was very satisfied with the service provided. Slight niggle in that the maintenance computer on the car was not reset so despite having all work done I still get a graphic of a car lift popping up every time I start up.
Very quick to respond and accommodating to get my vehicle back in for investigation as a follow up to a previous visit. Really happy with the overall service at Swindon from where I purchased the car. Very helpful sales and service teams.
Very relaxed, had a chat to Mark in sales and discussed current figures, as well as looking at showroom cars.
Very satisfied with the service received.
Were very flexible on timing of service, it was completed efficiently and car was waiting cleaned when I arrived to pick it up.
All my queries my answered promptly, the staff were friendly and BMW are competitively priced.
Do what they say they are going to do and always polite and friendly.
Working within the constraints available to her, Lyndsey Bennett is an excellent, dependable service advisor who always goes the extra mile.
1st service and my issue is with the recording of this service. I was expecting on a 3 Series M Sport model that in the vehicle info screen there would be record of date and mileage at service but there isn't. Only miles until next oil change shown
somewhat dissatisfied with AUC checklist, As I bought a car with many many issues. Granted they were fixed or shall I say being fixed still but with many complications along the way. The sales guy is ignorant and doesnt reply to emails after sale
Driving to the BMW Service in Swindon a yellow lamp showed the washer was low. I reported it at the service desk. The following day (28th Feb) I had to go to London. On the M4 the washer iced up. Diluted fluid caused it.3 service stops on the M4! !
The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner.
They did what they said in the time that they said.
Good customer service but problem not resolved to my satisfaction
Fast and efficient
Would have been 100%, but mistake on bill
Good service and job done to our satisfaction. If there was more of a luxury feel and environment (e.g. coffee and biscuits offered, our names used, and nicer area to wait in) I would have given full star review.
Very good, car didnt smell like it had been infor service (nasty grease shop smell) one small minor thing is when they clean a car what I dont expect is the windows to be all smeared, I drove off and it was very apparent.
Work undertaken and returned when promised
ABSOLUTELY FAULTLESS- WELL DONE
Always work to standard and prompt service
My query took a long time to answer and the proposed solution was an expensive one.
Service was very good but I was disappointed with £1000 excess for loan car insurance unless I paid a fee when my car was in for warranty work.
When car was collected it was from wrong address, even though I had changed the address with the operator, no big deal but an unnecessary error.
Got my issue sort so I could get my car back.
Staff very polite and courteous. Facilities whilst you wait are very good and broadband available so I can work while I am waiting. Hot Drinks also free too.
- Didnt feel the service agent was very helpful towards me when I got the shock of my service package not being valid.- Power points not working on the work area- forgot to provide my MOT certificate in documents
I was not advised of a service upgrade until I arrived at the showroom and have had to book another visit.
Member off staff Thomas maskell was excellent in all areas of his job
Whilst the quality of the work was fine and the condition my car was returned in was superb, the experience I mention above was far from ideal.
All the periphery is there, nice reception, good welcome etc. However, you continue with the bad practices of old - I am not in your premises as an open wallet for you to look to create more opportunities to say "oh, and you need this extra..."
When I dropped off my car, I was told that the necessary parts had not arrived from BMW - despite having been ordered 3 days earlier. To be fair, I was given a loan car immediately, but it complicated what should have been a single day's visit to you
The 'solution' to the (very minor) problem would have required more investigation and cost to identify. Having already spent £100 to reach that point, I decided to leave the situation as it is.
I paid for an air-con refresh/ refill and I cant really tell the difference. So I dont see why I paid £48 for that to be done.
I enjoy having my car serviced here for the quality of the work which gives me peace of mind. The labour cost for older Bmw's is competative
ongoing issue that doesn't look like being solved
No complaints at the standard of customer service or the work carried out. The video message by the technician is a nice touch and shows a professional approach. Service staff are professional and friendly. Excellent facilities at the dealership.
The staff handed over my car keys and said thank you!! then I have to walk the car park to find my car
Did what they promised
Service reception was open early, I was attended to quickly, the text with a link to a video of the inspection was a nice touch.
Excellent service from start to finish!
Nothing to possibly complain about. First class service.
The staff were very friendly and I liked the interaction and details I was given regarding the service
An extremely smart centre at Swindon with very friendly and attentive staff befitting of a high class company.
Well explained by all the staff as to what and why certain aspects will be completed in the service so I was not left with any confusion.
The service team were good and the car service completed well, but I have an unresolved issue with a dent found on my car afterwards. I have sent photo and am waiting for a response.
Ive dealt with them now for over 20 years. Always helpful. Always.
Liked the camera work
Booked appointment process was smooth. Work completed at promised time and my car returned valeted.
Very friendly and helpful staff. Car was finished quicker than the stated time which was nice and they cleaned the car inside and out which was a nice professional gesture.
The video is useful and pointed out a tyre puncture and an exhaust issue
Because I wasnt collected from work. Other than that, what could one ask for?
after investigation fed back issues identified and cost of work, made arrangements for Taxi to pick me up as drivers were busy, so no hassles for me!
Listened to the problem I had and ensured it was rectified to my satisfaction.
Problem with car put right at no cost, as under warranty, and also cleaned car at no charge.
My problems or queries are always resolved and he staff are very helpful and friendly.
Polite, timely, enjoyable
I've been having cars serviced there for 12 years. I'm always pleased with the service.
Very happy with the experience
The staff were very friendly, the reception were very helpful, the technical staff were informative and they cleaned my car :-). I was very impressed with the video technology showing the inaccessible areas of the car, the work required and the work
I don't have any issues with the service, it's usually efficient.
Last visit was a pleasure and work completed on time. Slight issue with work which should be resolved in near future. But means return visit (40 mile round trip)Service staff normally competent. Had one issue with bad advice which proved expensive
Faultless, prompt and polite.
The service was carried out satisfactorily. However, a follow up to replace a tyre was not. The locking nut thread and nut were completely destroyed. Waited for 1 hour to be told. So had to them replace all 4 nuts at cost of £155. Not happy.
Medium. Service was fine. Just wish they had kept us more updated. The video didnt actually come through until the day after either.
Always give great service. Tom Maskell - Service reception is very professional and helpful at all times.
Friendly staff. Pleasant showroom experience.
Great staff well looked after
We had a set budget and Conner and the rest of the staff at the showroom listened to us and we therefore did not feel pressurised to go beyond this budget. They went out of their way to try to support us with our finances.
Usual exemplary service from Dick Lovett Swindon.
Good presentation, efficient, pleasant staff
No issues what so ever
From the customer service I received from Luke Day.
Great communication and presentation of new car. Friendly and helpful.
Attention to our needs second to none and no detail left unattended We bought our first BMW from Dick Lovett when they were in Wroughton circa 34 years ago and the same holistic experience continues to dateDick L family business ethos maintained
Luke Day has looked after me for the last 3 years where I have purchased 5 cars during this time......excellent service and I wouldnt buy a car with any other sales advisor.
I was very satisfied with the whole process from start to finish. I was looked after by Conor from BMW Swindon with weekly updates on delivery date. He made the handover so easy and explained the new car in an easy to understand way.
We were kept informed and updated on the delivery.
David Seal was helpful, not pushy, and able to answer all my questions and kept me informed throughout the process.
Simple and hassle free
Overall it was a good experience
The centre offered a product that was very suitable and when picking the car up they were bot informative and enjoyable to deal with
The sales advisor was very helpful and went above and beyond in all aspects.
Just the whole experience from start to finish, really nice people to deal with, friendly, helpful & professional and a spotlessly clean showroom and waiting area
Everyone I dealt with throughout made it an easy and enjoyable experience
Karim was friendly, professional and interested in my particular needs. The whole process was painless from selling my car to purchasing the new BMW. Customer Service was excellent throughout.
Listened intently, offered solutions first time
Some lovely touches from unveiling the car, to receiving a thermos flag and an after sales video to say thank you. Not expected and really liked the additional touches
The staff and facilities at the BMW centre were excellent and dealt with the failed electronic system efficiently and professionally.
As before, pain free,excellent and friendly staff
There was a mixup with what documents needed to be signed and when. In general I didn't really have a good idea of when I was due to pick the car up. I only knew that I was to pick the car up on 1st March rather early Feb when I was sent the reg cert
Excellent customer service at my local BMW centre -Dick Lovett Swindon. All staff have been very helpful. Personal thanks are extended to my main sales contact Jesse Quinney who was very helpful and totally professional throughout my car purchase.
Staff very amenable and helpful.
handover was very good but the car not valeted properly and had to be redone.
The BMW dealership was always made me feel very welcome. From the moment you walk in, the reception team are immediately friendly and attentive to ensure someone is available and then the customer experience remains a key focus.
A pleasant welcoming, a comfortable and informative conversation during our conversation about my new car and a delicious coffee!
Even though we had the worst snow for years they managed the handover without a problem. They made the purchase very easy including the selection of optional items and kept me appraised of progress all the way through
Great test drive. Easy to deal with.
BMW Swindon has an excellent showroom staffed by friendly and very helpful staff who are clearly customer focused
I have covered this question with my previous answers.
The experience was excellent from start to finish
Mohammed was an excellent sales person. I would have like an service package included in the car and a longer warranty. my last 3 cars have been a kia with 7 years warranty, i can't believe that BMW cars are less trustworthy
A good experience overall
THOMAS REYNOLDS WAS EXCELLENT
As above, the service and experience was faultless. Helpful, non pressured service during my initial visit, weekly update calls informing me of progress, and a great collection experience unveiling my new vehicle.
Clear process, well executed.
From the first meeting with the team and the demonstration drive I took I was totally comfortable with the outcome.I knew that I would not be walking out of the showroom without purchasing my chosen vehicle.Once again no hard sell .
Because I was very happy with the car but I would have liked a brochure to explain the car's entertainment sysytem so I could have read it sitting in the comfort of my house instead of having to look at it in the car.
Your motabilty rep David Seal keep us updated throughout the process from order to delivery. He could not have been more helpful