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ABOUT Dick lovett Swindon

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW i Memphis Design with a special edition.

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The BMW 2002 Hommage

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The New Dick Lovett Swindon

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BMW to preview i8 Convertible at the Consumer Electronics Show 2016

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New Competition Package for the BMW M3 and BMW M4.

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Introducing the new BMW M2 Coupe

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The new Dick Lovett Careers website is now live

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Ian Bird

Service Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

Tom Reynolds

Retail Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Booked appointment process was smooth. Work completed at promised time and my car returned valeted.

Service

Liked the camera work

Service

Very friendly and helpful staff. Car was finished quicker than the stated time which was nice and they cleaned the car inside and out which was a nice professional gesture.

Service

The video is useful and pointed out a tyre puncture and an exhaust issue

Service

Because I wasn’t collected from work. Other than that, what could one ask for?

Service

after investigation fed back issues identified and cost of work, made arrangements for Taxi to pick me up as drivers were busy, so no hassles for me!

Service

Listened to the problem I had and ensured it was rectified to my satisfaction.

Service

Problem with car put right at no cost, as under warranty, and also cleaned car at no charge.

Service

Almost perfect

Service

My problems or queries are always resolved and he staff are very helpful and friendly.

Service

Polite, timely, enjoyable

Service

I've been having cars serviced there for 12 years. I'm always pleased with the service.

Service

Very happy with the experience

Service

ALL SORTED

Service

The staff were very friendly, the reception were very helpful, the technical staff were informative and they cleaned my car :-). I was very impressed with the video technology showing the inaccessible areas of the car, the work required and the work

Service

I don't have any issues with the service, it's usually efficient.

Service

Seemless.

Service

The franchise I been going to for 20 years tried a fast one on me not willing to help although the car was purchased and service by them not impressed

Service

Last visit was a pleasure and work completed on time. Slight issue with work which should be resolved in near future. But means return visit (40 mile round trip)Service staff normally competent. Had one issue with bad advice which proved expensive

Service

Faultless, prompt and polite.

Service

The service was carried out satisfactorily. However, a follow up to replace a tyre was not. The locking nut thread and nut were completely destroyed. Waited for 1 hour to be told. So had to them replace all 4 nuts at cost of £155. Not happy.

Service

Medium. Service was fine. Just wish they had kept us more updated. The video didn’t actually come through until the day after either.

Service

Always give great service. Tom Maskell - Service reception is very professional and helpful at all times.

Service

Friendly staff. Pleasant showroom experience.

Service

The repairs to my vehicle are sub standard

Service

Jack (sales manager at Swindon) was brilliant and couldn't do more to help.

Service

Almost perfect but the seat memory had gone when I collected the car. Whilst this was inevitable as a result of the software update, I wasn't told and only discovered when I pressed the button to put the seat in my position and nothing happened.

Service

Included a vehicle check where a video was provided, innovative feature which provides some reassurance.

Service

Terrific customer service from the team at Dick Lovett - especially Russell who looked after my job, but also Lyndsey who helped me too. Russell went out of his way to get me a loan car as mine needed to stay in over night due to unforeseen issue.

Service

The booking process was straight forward and I was able to spend the time in the showroom with coffee supplied and magazines to read. The initial estimated time was accurate and the Service was completed with a complimentary valet which was apprecia

Service

The service I received could not be better.

Service

Always courteous and on time.

Service

The sheer service which is provided to the customer is amazing. Whether you are buying a new car or just having your current car serviced, you'll always have a pleasant experience.

Service

was easy to book in, work was done quickly and efficiently, communication was clear, very impressed.

Service

Work done successfully

Service

fairness and honesty of staff

Service

everything carried out satisfactorily and fully reported.

Service

The person who sold me the car was very good. Answered most questions and got to a price we wanted.

Service

The car required expensive repairs and Dick Lovett were able to keep the cost down by reviewing the job with me as it progressed

Service

MOT easily booked and completed on the day within the agreed time As I was waiting I found the waiting area comfortable with hot and cold drinks available

Service

Car was serviced very well and returned on time.

Service

They did what they said they would do in a friendly respectful manner.

Service

The service department were very helpful but I discovered I should have been given a spare key when I purchased my vehicle but no one seems to know what happened to it.

Service

Pleasant staff in the service reception who were helpful and accommodating. The car was ready when they said it would be and was cleaned as well.

Service

Everything went smoothly at a busy time of year and staff were amiable

Service

I've been a DL customer for more around 15 years. The service has always been first rate and customer care very high. I suppose my one reservation is the relatively high costs of services.https://www.bmwsurveys.co.uk/surveys/bmwuk/aftersales?pageInde

Service

Again the person to whom I related was very courteous and helpful. However, there was one defect: that was communication by telephone, the person concerned failed to keep to a promise to get in touch with me once the job was done.

Service

The service booking system was broken when I first tried to book. it was broken when i next tried to book. it was still broken when i did manage to book on my third attempt, several days after my first. the receptionist told me it was a known problem

Service

Friendly staff and welcoming environment. Responsive to issues and problems

Service

Excellent customer service at Dick Lovett Swindon. Matt in the parts departmen, who took and organised the original order for my winter wheels and tyres, and Lyndsey in the service department who handled my booking on the day, were both excellent.

Service

A problem happened whilst with you, so I was without my own car for several extra days.

Service

Done exactly what I wanted

Service

Job done well as always

Service

Only thing I wish is that they would collect and return my car as hapoens with our Range Rover.

Service

Very satisfied with the service just got to get used to the premium prices for premium service.

Service

Nothing to fault

Service

Had no problems in this sector

Service

did what they said they would do on time

Service

See above.First advised Amex isn’t accepted, then clarified and advised there would be 5% charge, then advised wouldn’t be a charge however charged £4 fee without advising before hand.

Service

See 1

Service

Good service by service reception and also service engineer

Service

Great people ,Russell kept in contact and looked after me very well.

Service

The dealership delivered on their promise of repair and timescale

Service

Been in 3 times, each occasion is a pleasure and excellent service

Service

Always friendly and excellent hospitality

Service

as first answer

Service

Job completed successfully within originally proposed timing.

Service

Very good customer service

Service

Very friendly staff and professional service.

Service

Excellent turn around time, everything done in a professional manner. Slight disappointment was the hire-car company who couldn’t provide a suitable car for over 5 hours!

Service

Completed ahead of time advised.

Service

Arrangement for routine service and subsequent repair were faultless and convenient.

Service

A very smooth process and satisfactory result.

Service

Exceeded my expectations

Service

Very good service

Service

Again very easy to deal with, work carried out very professionally.

Service

Been using BMW for many years and it is always a good experience

Service

Mot done and you fitted in a service. Then your reception staff helped me with a non car related issue,. Everything was professional and customer focused

Service

Russell kept me fully informed of progress on my car repairs as it became a little complicated. I was very appreciative of the loan car as it took several days to complete the work on my car.

Service

The service was carried out in a timely & efficient manner, they kept me informed throughout the service period.

Service

Great service

Service

It is not just the Brand that makes one feel good, it is the people within.Both Lynsey (Service Advisor whom looks after all of my cars) and Ian (Service Manager) will always go well out of their way to ensure I am looked after. Simply 1st Class!!

Service

Booked in promptly, minimal amount of time waiting (whilst working) at the dealership, spare parts were needed which came very quickly, my return visit was completed very quickly and I was able to work in the professional environment.

Service

Both the service and sales experience had been great. Everything went smoothly which is the best thing that can happen.

Service

Always go the extra mile in customer satisfaction

Service

Was advised that the service would take 2 hours, so stayed on site. Actually took just under 3 hours, which would have persuaded me to leave the site, had I known.

Service

Service was prompt and efficient

Service

Always a great service

Service

My answer to question 1 overshadowed any personal satisfaction

Service

From the first meeting with the team and the demonstration drive I took I was totally comfortable with the outcome.I knew that I would not be walking out of the showroom without purchasing my chosen vehicle.Once again no hard sell .

Sales

Clear process, well executed.

Sales

Because I was very happy with the car but I would have liked a brochure to explain the car's entertainment sysytem so I could have read it sitting in the comfort of my house instead of having to look at it in the car.

Sales

Your motabilty rep David Seal keep us updated throughout the process from order to delivery. He could not have been more helpful

Sales

Despite some challenges during the order fulfilment, the Swindon team did everything they could to drive an effective resolution and customer experience. The measure of the dealership is how they manage adversity so top marks.

Sales

My car did not arrive within the forecast shipping window which created some challenges vis a vis maintaining road tax on my old vehicle longer than I had planned and the need to get a loan car to avoid having to make up new licence plates

Sales

Very professional

Sales

Could not fault the support given to us during both discussions re purchase of car and handover of vehicle.

Sales

Brand, reputation and sense that my custom was valued

Sales

The staff at Dick Lovett Swindon were awwsome

Sales

Nice premises and not kept waiting.

Sales

the service i recieved was of very high standard nothing too much trouble

Sales

.

Sales

Made me feel special

Sales

Very professional and friendly

Sales

James Burns was exemplary in maintaining contact with me in the search for a specified car and went out of his way in the purchase I made.He maintained contact with regular updates on progress and made the process feel easy supported by his Manager.

Sales

Friendly and professional staff

Sales

Helpful and friendly sales staff that know their product.

Sales

All good/ smooth to day of collection. But on collection car not satisfactoraly valeted and no valeters available (Sunday). Offered complimentary valet. Also had to wait far too long for holding deposit refund due to mix up then staff absence.

Sales

Great experience picking the car up, the showroom with all the different models looks amazing, in fact David Seal offered to pick me up and take me to BMW as i had sold my own car the previous evening. The reveal was fantastic, i enjoyed it very much

Sales

Excellent service

Sales

All went according to plan

Sales

Good service. Worked hard to get me the car and deal I wanted

Sales

The staff at Dick Lovett Swindon continue to be first class. Luke Day, the salesman, could not have been more diligent and charming. He worked through the the options carefully and then ensured everything went smoothly.

Sales

Every one that I have dealt with in Dick Lovet extremely customer focused

Sales

Very simply Richard Macklin at Dick Lovett Swindon.

Sales

I was kept fully up to date with delivery progress of my car