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Staff very helpful, knowledgeable and very welcoming.
Firstly I was grateful to have the fault pointed out to me and satisfied with the way it was dealt with
Fitted me in at short notice. Good communication and very helpful arranging my car dropped off.
Friendly professional staff but I could not find the car I want at the right price. Sometimes it is just a case of right car right time but in this case we could not strike a suitable deal.
Great efficient staff
I have always received excellent service.
Satisfied but will have to go back to the service after a buzzing sound appeared in the front passenger door after a part was changed at the window due to squealing.
Reliable and truthful
Completed as promised in ninety minutes
All work was completed in a timely fashion and staff were friendly and helpful.
Car was looked at by lunchtime that day and I was fully informed when it was ready for collection.It's always nice to get back a clean car!
Service completed with minimum effort for me.
Quick and efficient
As above and fruendly staff tigether with flexibiluty alliwing me to fit it in at a time to fit with my lifestyle.
Good facilities, good communications, and friendly, professional approach .
Drinks machine out of order, and although i watched many members of staff getting cups of coffee, i wasn't offered one despite sitting next to the machine for 2 1/2 hours.
No problems with the paper work, I didn`t get any so nothing to file that's good.
I needed to go back again for problems to be resolved but staff were most apologetic and went out off their way to resolve all the problems.
Friendly staff and professional service
The service lady, Hayley Smith, was readily available, very efficient and very helpful.
BMW cars are high quality, good to drive and reliable.
Service was completed to my satisfaction.
Efficient and friendly
Easy to book, accommodating and good on site facilities
Never any problems. Have used the dealership several times now. We were very pleased to discover this dealership, as we have encountered much poorer service elsewhere in the BMW UK network.
First class service quality people.
Prompt attention on arrival kept informed and car repaired and washed
Everything was done as asked and the car came back gleaming
The work carried out was first rate, but yet again car was supposed to be cleaned inside and out but wasn't
as per the above.
Everything was completed that I requested very well we could enjoy are holiday travel with no worries
Very efficient and friendly service
They did not reset the service indicator.
Everything was straight forward. Timings quoted were accurate. We got no surprises. We were kept fully informed. I.e.advised when it was found we needed extra work done together with the cost and how long it would take on top of the overall service.
The service was carried out at the same time that other work was being undertaken. I suppose the only comment I would offer is that you do not get a post-service check sheet with BMW? It would be nice to have a paper sheet giving tyre depth, etc?
Would have been 5 stars but the air-conditioning service I arranged over the phone wasn't booked into the system so when I arrived there was no record of me calling to arrange it. Fortunately they were still able to fit me in.
Wouldn't dream of going anywhere else. Great communication from Tom, start to finish.
I have had my issues - niggling issues - however based on my recent experience these seem to have been resolved.
Everyone was friendly and the overall service was very good. I previously visited my local Mercedes garage and in comparison the service I received at BMW was night and day difference!
Good customer service
Friendly, professional and helpful
Same as previous response
The technician explained the work being done on the car during the service.
Everything was to a standard expected from them
There were a few issues along the way, but the way in which the Dick Lovett team approached its resolution made all the difference. The challenges are now a distant memory, and only a feeling of goodwill prevails.
Customer service excellent
Reliable, predictable and always helpful.
Great advice flexible Team al in all a very easy experience
Always thorough and excellent quality work.
Great staff with all of the customer facilities
Very happy free drinks is a bonus for the mornings! Also how quick they are to deal with a problem
Sorted problem well
I have just turned up at bmw services with problem and they helped me straight away.Which is great and very helpful when you have a very busy day planned.
They kept me informed at all times and were very polite.
Good customer service from start to finish
Everything went smoothly
Car was ready when expected and delivered washed and cleaned
The problem was resolved and the computers updated. Excellent service
Vehicle MOT carried out to my satisfaction
My previous car was a mercedes, I would rate them higher
As above and have always used them, good guys and girls.
Excellent customer service
They are brilliant.
Staff are always very pleasant and helpful. When I booked my car in for a service, the work was completed and my car returned to me within the specified time. Whilst there I asked the parts department about a question and they were most helpful.
I've nothing to fault. I wasn't able to secure a loan car or have my car collected but I completely accept that that is a limited resource and more than adequately compensated for by having a place I could work fully.
As previously mentioned plus Sales member, Richard Macklin, whom I dealt, and still deal, with was very approachable, kept me fully informed during the whole process and has kept in touch to ensure I'm happy with the car.
BMW GAVE ME THE DEAL I WAS HOPING FOR
Our Motability rep, David Seal gave us excellent customer service at every stage of the process, keeping us informed without being intrusive.
Our experience was positive from start to finish and all the way through, we can not fault it.
The whole process was seamless. Mark & Tom worked tirelessly to fast track my delivery as they knew I needed it for a family trip. Mark kept me up to speed the whole time with emails and calls.
Excellent service throughout
We were kept informed and up to date
Even when the time to pick up the car for collection was changed this was not seen as a problem
Everything went smoothly
It was a great experience, I was made to feel quite special
Because everything went smoothly and the new controls explained fully
We told Luke what we wanted & how much we had to spend & he delivered to the letter. He explained the different aspects of the various models & we were kept informed on how things were going throughout.
I don't think they could have done any more.
As above, contact was also very proactive from dealer as the order progressed
The purchase was a pleasant experience with all the various options explained clearly. Taking delivery of my new car was also enjoyable with the sales man taking the time to explain how the various car controls work.
Excellent service from Dick Lovett
I was talked through the purchasing of the vehicle including a test drive on a similar model, offered a good deal and when the vehicle should arrive, the vehicle actually arrived a couple of days early. On collection I was shown all the controls.
Patient, polite and informative at every stage. Never pushy but clearly describing the advantage and benefits of BMW ownership.
Staff were very knowledgeable and willing to go above and beyond. Organising an extended test drive in a similar model was key to making my decision.
I was keen to get a car quite quickly but the spec I desired wasn't available but they managed to hunt something down that I quite frankly loved!
Everything done at a professional manner to test driving then presentation
Delays, confusion and lack of Information causing stress and almost the cancellation of my order