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Booked appointment process was smooth. Work completed at promised time and my car returned valeted.
Liked the camera work
Very friendly and helpful staff. Car was finished quicker than the stated time which was nice and they cleaned the car inside and out which was a nice professional gesture.
The video is useful and pointed out a tyre puncture and an exhaust issue
Because I wasnt collected from work. Other than that, what could one ask for?
after investigation fed back issues identified and cost of work, made arrangements for Taxi to pick me up as drivers were busy, so no hassles for me!
Listened to the problem I had and ensured it was rectified to my satisfaction.
Problem with car put right at no cost, as under warranty, and also cleaned car at no charge.
My problems or queries are always resolved and he staff are very helpful and friendly.
Polite, timely, enjoyable
I've been having cars serviced there for 12 years. I'm always pleased with the service.
Very happy with the experience
The staff were very friendly, the reception were very helpful, the technical staff were informative and they cleaned my car :-). I was very impressed with the video technology showing the inaccessible areas of the car, the work required and the work
I don't have any issues with the service, it's usually efficient.
The franchise I been going to for 20 years tried a fast one on me not willing to help although the car was purchased and service by them not impressed
Last visit was a pleasure and work completed on time. Slight issue with work which should be resolved in near future. But means return visit (40 mile round trip)Service staff normally competent. Had one issue with bad advice which proved expensive
Faultless, prompt and polite.
The service was carried out satisfactorily. However, a follow up to replace a tyre was not. The locking nut thread and nut were completely destroyed. Waited for 1 hour to be told. So had to them replace all 4 nuts at cost of £155. Not happy.
Medium. Service was fine. Just wish they had kept us more updated. The video didnt actually come through until the day after either.
Always give great service. Tom Maskell - Service reception is very professional and helpful at all times.
Friendly staff. Pleasant showroom experience.
The repairs to my vehicle are sub standard
Jack (sales manager at Swindon) was brilliant and couldn't do more to help.
Almost perfect but the seat memory had gone when I collected the car. Whilst this was inevitable as a result of the software update, I wasn't told and only discovered when I pressed the button to put the seat in my position and nothing happened.
Included a vehicle check where a video was provided, innovative feature which provides some reassurance.
Terrific customer service from the team at Dick Lovett - especially Russell who looked after my job, but also Lyndsey who helped me too. Russell went out of his way to get me a loan car as mine needed to stay in over night due to unforeseen issue.
The booking process was straight forward and I was able to spend the time in the showroom with coffee supplied and magazines to read. The initial estimated time was accurate and the Service was completed with a complimentary valet which was apprecia
The service I received could not be better.
Always courteous and on time.
The sheer service which is provided to the customer is amazing. Whether you are buying a new car or just having your current car serviced, you'll always have a pleasant experience.
was easy to book in, work was done quickly and efficiently, communication was clear, very impressed.
Work done successfully
fairness and honesty of staff
everything carried out satisfactorily and fully reported.
The person who sold me the car was very good. Answered most questions and got to a price we wanted.
The car required expensive repairs and Dick Lovett were able to keep the cost down by reviewing the job with me as it progressed
MOT easily booked and completed on the day within the agreed time As I was waiting I found the waiting area comfortable with hot and cold drinks available
Car was serviced very well and returned on time.
They did what they said they would do in a friendly respectful manner.
The service department were very helpful but I discovered I should have been given a spare key when I purchased my vehicle but no one seems to know what happened to it.
Pleasant staff in the service reception who were helpful and accommodating. The car was ready when they said it would be and was cleaned as well.
Everything went smoothly at a busy time of year and staff were amiable
I've been a DL customer for more around 15 years. The service has always been first rate and customer care very high. I suppose my one reservation is the relatively high costs of services.https://www.bmwsurveys.co.uk/surveys/bmwuk/aftersales?pageInde
Again the person to whom I related was very courteous and helpful. However, there was one defect: that was communication by telephone, the person concerned failed to keep to a promise to get in touch with me once the job was done.
The service booking system was broken when I first tried to book. it was broken when i next tried to book. it was still broken when i did manage to book on my third attempt, several days after my first. the receptionist told me it was a known problem
Friendly staff and welcoming environment. Responsive to issues and problems
Excellent customer service at Dick Lovett Swindon. Matt in the parts departmen, who took and organised the original order for my winter wheels and tyres, and Lyndsey in the service department who handled my booking on the day, were both excellent.
A problem happened whilst with you, so I was without my own car for several extra days.
Done exactly what I wanted
Job done well as always
Only thing I wish is that they would collect and return my car as hapoens with our Range Rover.
Very satisfied with the service just got to get used to the premium prices for premium service.
Nothing to fault
Had no problems in this sector
did what they said they would do on time
See above.First advised Amex isnt accepted, then clarified and advised there would be 5% charge, then advised wouldnt be a charge however charged £4 fee without advising before hand.
Good service by service reception and also service engineer
Great people ,Russell kept in contact and looked after me very well.
The dealership delivered on their promise of repair and timescale
Been in 3 times, each occasion is a pleasure and excellent service
Always friendly and excellent hospitality
as first answer
Job completed successfully within originally proposed timing.
Very good customer service
Very friendly staff and professional service.
Excellent turn around time, everything done in a professional manner. Slight disappointment was the hire-car company who couldnt provide a suitable car for over 5 hours!
Completed ahead of time advised.
Arrangement for routine service and subsequent repair were faultless and convenient.
A very smooth process and satisfactory result.
Exceeded my expectations
Very good service
Again very easy to deal with, work carried out very professionally.
Been using BMW for many years and it is always a good experience
Mot done and you fitted in a service. Then your reception staff helped me with a non car related issue,. Everything was professional and customer focused
Russell kept me fully informed of progress on my car repairs as it became a little complicated. I was very appreciative of the loan car as it took several days to complete the work on my car.
The service was carried out in a timely & efficient manner, they kept me informed throughout the service period.
It is not just the Brand that makes one feel good, it is the people within.Both Lynsey (Service Advisor whom looks after all of my cars) and Ian (Service Manager) will always go well out of their way to ensure I am looked after. Simply 1st Class!!
Booked in promptly, minimal amount of time waiting (whilst working) at the dealership, spare parts were needed which came very quickly, my return visit was completed very quickly and I was able to work in the professional environment.
Both the service and sales experience had been great. Everything went smoothly which is the best thing that can happen.
Always go the extra mile in customer satisfaction
Was advised that the service would take 2 hours, so stayed on site. Actually took just under 3 hours, which would have persuaded me to leave the site, had I known.
Service was prompt and efficient
Always a great service
My answer to question 1 overshadowed any personal satisfaction
From the first meeting with the team and the demonstration drive I took I was totally comfortable with the outcome.I knew that I would not be walking out of the showroom without purchasing my chosen vehicle.Once again no hard sell .
Clear process, well executed.
Because I was very happy with the car but I would have liked a brochure to explain the car's entertainment sysytem so I could have read it sitting in the comfort of my house instead of having to look at it in the car.
Your motabilty rep David Seal keep us updated throughout the process from order to delivery. He could not have been more helpful
Despite some challenges during the order fulfilment, the Swindon team did everything they could to drive an effective resolution and customer experience. The measure of the dealership is how they manage adversity so top marks.
My car did not arrive within the forecast shipping window which created some challenges vis a vis maintaining road tax on my old vehicle longer than I had planned and the need to get a loan car to avoid having to make up new licence plates
Could not fault the support given to us during both discussions re purchase of car and handover of vehicle.
Brand, reputation and sense that my custom was valued
The staff at Dick Lovett Swindon were awwsome
Nice premises and not kept waiting.
the service i recieved was of very high standard nothing too much trouble
Made me feel special
Very professional and friendly
James Burns was exemplary in maintaining contact with me in the search for a specified car and went out of his way in the purchase I made.He maintained contact with regular updates on progress and made the process feel easy supported by his Manager.
Friendly and professional staff
Helpful and friendly sales staff that know their product.
All good/ smooth to day of collection. But on collection car not satisfactoraly valeted and no valeters available (Sunday). Offered complimentary valet. Also had to wait far too long for holding deposit refund due to mix up then staff absence.
Great experience picking the car up, the showroom with all the different models looks amazing, in fact David Seal offered to pick me up and take me to BMW as i had sold my own car the previous evening. The reveal was fantastic, i enjoyed it very much
All went according to plan
Good service. Worked hard to get me the car and deal I wanted
The staff at Dick Lovett Swindon continue to be first class. Luke Day, the salesman, could not have been more diligent and charming. He worked through the the options carefully and then ensured everything went smoothly.
Every one that I have dealt with in Dick Lovet extremely customer focused
Very simply Richard Macklin at Dick Lovett Swindon.
I was kept fully up to date with delivery progress of my car