Service is excellent
the receptionist were very polite and welcoming the lady at the service desk was polite and courteous a true credit to your company the technician greeted me by shaking my hand and called me sir a true credit to your company
I knew I had an oil leak but could not get an appointment for 3 weeks. Even then I could not a courtesy car. I gave clear diagnosis on booking but I learnt that this was not passed to the repair team
Informed of everything that was being done
I could not have been treated better from start to finish. Car came back immaculate and it looked like the Service Staff and car valleters took really good care of it.
All worked as planned.
Good quality workmanship in timeframe quoted , honest dealership
Happy with them and continue to go back with no reason to go elsewhere.
My car was recovered to Dick Lovett after a breakdown and all the service advisers were very helpful and my car was returned to me in a shorter time than I expected.
Because I'm always completely satisfied with the service I receive and the quality of the wok
I phoned the BMW servicing department. Saying my service light has come on. The lady said I needed a service and breaks. But when I turned up I only needed breaks. Even though I gave my milage and numberplate information.
Everything was excellent . The car was in for the BMW recall and I took it in at 9 am. Should have been ready by 4.30. Eventually it was done and dusted by 4.50. I waited . . . again
The staff are very courteous and knowledgeable
Transparent and detailed.
Went in for a recall Tuesday 29th May 2018. Scratched my front bumper, left wire clippings and shavings in the passenger foot well where the work had been done.
Very friendly.. flexible with appointment and sorted quicker then expecte
Dont like the queue system in swindon, I prefer the way bristol do it, where service advisors come and get you. But I have to say the poor girl left on her own to cope on the Saturday I went in was not fair, she was so stressed it showed .....!
Very efficient and pleasant staff at all stages. Car returned in pristine condition, and with a minor fix free of charge.
We were kept up to date with the progress of the car, and looked after throughout our time at the dealership
Ease of booking, knowledgeable staff, did what they said they would and by when, kept me informed.
Despite being extremely busy all of the BMW staff were extremely efficient and helpful.
Very polite , finished at the agreed time. Good coffee and internet facility while waiting .
Easy booking car was ready when they said would be
Kept me updated on what's going on and let me know prices and made sure i was happy with it.. also kept my car for another day because I couldn't get to them before they closed
everything went to plan
Clear and concise advice, staff well prepared for my visit
Hayley (I may have the spelling wrong) went out of her way to keep me informed with progress and to make sure that I was OK
Nice environment to sit and wait for work to be done (able to work here using desks and wifi etc)
Had to chase no call back when I rang or used wrong number. Put through to Bristol when I rang Swindon.Once I spoke to the service manager the issue was resolved quickly but I shouldn't have to do this.
This would have been 5 stars but my Dash Cam was disconnected, which i understand is your policy. It would have been useful if it had been reconnected prior to collection.
Servicing representative was very polite and attentive. Showed great flexibility in accommodating my request at short notice.
Just fell short as I had to return to get the service message reset
Service was completed on time to an excellent standard.
Theres always room for a bit of improvement.
I had to rebook the vehicle because the request for a tyre check prior to swapping over winters to summers wasn't done. I needed 4 new tyres which obviously were not in stock.
Courteous staff, excellent service on the car, great waiting space.
All went well
Everything was in order when I dropped off my car and collected the courtesy car. No hold ups just good customer service
Not five stars as I am having to return to have the part fitted as it was not in stock despite me explaining the issue over the telephone.As an improvement, a member of staff could see the 'issue' in advance of booking to ensure parts are in stock.
Managed to book an appointment for a week later, but if I wanted a courtesy car I would need to wait 4 weeks. That is not acceptable from BMW, from other brand less prestige they would be able to supply one with a few days notice.
Professional, informed and helpful staff and they did what they said they would
nothing more to be said.
Service was quick, technicians fixed my problem straight away.
pricing is variable. Different quotes on booking and then again on collection ???
Very good, received text with costs, simple and easy to understand.
Not a bad word to say about anything or anyone I spoke to
Stress free and absolutely no hassle
Service seems to have been done well . Collection and delivery good. Some confusion over cost as receptionist tried to charge more than agreed price. All sorted out ok though.
Kieran was very good and sorted everything out for me.
I arrived early than requested and said I'd wait for the car. The staff were very helpful and said they would get my car in as soon as possible. They did that and it was returned to me much quicker than I was expecting.
all the arrangements were excellent but there are several changes made to the car - radio settings lost, clock face no longer appears as default in display, tailgate no longer unlocks without unlocking car first. I cant seem to change them back. Why
No nasty surprises
Collection was prompt, communication during the service was good and car returned on time and sparkling
The small scratch on the off side wing was not 'polished out" as promised although it was booked in on the "Job Sheet". The Service, also on the "Job Sheet" was completed. The car was dropped off at 8am and not ready for collection until 5:15pm
I've generally been pleased with the service, though there have been one or two lacks in communication and I wasn't best pleased with an attempt to charge me a ridiculous amount for adjusting a wiper blade.
car collected and returned exactly as promised.
Obtained part and fitted following day from original visit
Servicing very satisfactory, but I did notice that when car was cleaned one of my rear passenger mats has been substituted for the original one. Not very pleased as the replacement is not the same quality and does not match the other mat.
Everything was explained when i went in for the Full service. Booking was straightforward and convenient. I waited 2 hours and car was sorted. In that time I was able to look at new deals on new BMWs.
The attention to details regarding what was going to happen to my car was exceptional with the introduction of the app to my phone and pc with the step by step procedure was a great addition.
I have been critical of Dick Lovett before for putting more emphasis on trying to sell me something when I have my car serviced, than actually taking an interest in my experience as an owner of the vehicle. That was not the case on this occasion.
Everything was handled efficiently and effectively.
Still waiting for a cost breakdown for work required following warranty work 3 weeks ago. Also requested specific items to be looked and they were completely missed.
More information on how long work is going to take should be given
Ian took the time to ensure that I was happy and that the service and repair was finished.
Long wait to collect car
Pleased that they found the fault in my new car
The customer service I received from Haley Smith was fantastic, she was exceptionally polite and knowledgable even when it was clear that I did not want to purchase additional services at main dealer rates.
Didnt feel like a valued customer, felt rushed when I was paying - I wanted to ask questions about the condition my car was in but felt like the advisor didnt really care and wanted me to leave as soon as possible.
We were told very quickly of a problem with the car and how long it would take to fix - the solution was provided as detailed.
As above polite and friendly
Overall very good but option for curtesy car was nearly a months wait when booking appointment.
Staff very friendly and service quick and efficient.
12 month health check carried out quickly & professionally
Service and MOT complete and the car was cleaned inside and out, great service.
Always get a thorough service and health check with further advice offered if thought needed or necessary.
All went well with Service and Wheel Change.
Everything done speedily and staff kept us well informed of the progress
For the first time in years I felt that the customer service failed to meet previous high standards.
Excellent service, friendly staff, very good facilities except if you are waiting for 3 hours all you have is a coffee bar to work on, need a couple of proper desks or a large round table with power points and proper desk chairs.
The cost of servicing and repair seems excessive.
Good communications, efficient, access to technician and workshop manager to explain the issue I had with vehicle.
We have always had extremely good service from Dick Lovett Swindon.The time estimated for the work was not exceeded.
Very thorough car check, managed to solve the problem of the car, also sent a video of the vehicle check, which was a nice touch.Only issue was that I left the at at half 8 and I couldnt pick it up till 5pm, it was only looked at for around an hour
Good timekeeping, car was completed on time and good to see video and then have discussions with Service team about the work needed
No issues completely satisfied
Service was, as always, second to none, everything I would have expected/wished for plus some.
My one reservation, this time, was the price quoted for the work on the phone was significantly different from the price I was charged in the showroom. It seems that the phone quote didn't include VAT, so the price was well over £100 higher!
Always had very good service from Dick Lovett (David Seal, the person who sold us our latest cars was brilliant, and nothing was too much trouble).
Requested the use of a courtesy vehicle when booking my service 4 weeks in advance, but no vehicle was available on the day of the service.
I got the car back and it wasn't ready to be on the road. Now, one month later (I haven't really used it), a service is due, meaning I have to take the car a third time in 2.5 months since I bought it.
Work done on car was good. The member of the customer service team I dealt was poor and did not keep me in touch with progress. I would not have got my car back on the day if I had not been proactive. Have discussed this with the Service Manager.
Very friendly and helpful staff.
Kept us up to date couldn't do enough for us
Sales staff were very attentive and worked hard to understand my requirements and provided a solution that met my budget and driver experience needs
Luke Day - the employee who looked after us every stage of the way was polite, helpful and efficient. Nothing was too much trouble and he went out of his way to get the best deal possible.
Made the experience an enjoyable one.
Personally taken through all paperwork and given a thorough overview of the car on day of purchase, from one of your very knowledgeable sales representative.
Good service.Only feedback would be around vehicle collection times and a few minor issues with the car post delivery
Accommodating and helpful staff
The car was damaged with several deep scratches on the bonnet. The dealer did sort this out quickly and satisfactorily but I do believe this should have been picked up in the PDI.
The dealer was honest regarding damage to the car bumper.Overall quick and no complications
Good service by Jesse Quinney
Linked to above Richard Macklin and the team were fantastic - considered, helpful and timely advice, resulting in me being able to get exactly the car that I wanted.
They are all very friendly also t and biscuits are good
Just excellent , very well done bmw and dick Lovett Swindon ????????
Friendly, helpful, pleasant surroundings,
Salesman and all other staff very attentative whenever I called in to showroom.
Salesman was courteous and attentive.
From the moment I entered the door to the final collection of the car itself, everything felt warm, unintrusive and inviting. Good atmosphere in the showroom. Staff interested not only in the car sale but getting the right vehicle for the customer.
Staff were incredibly helpful and knowledgeable. Very keen to please and made me feel like a valued customer
I felt completely happy that you were able to match the price of the car I purchased, I was kept really up to date with every stage of the process, being notified of build date and estimated delivery date. It arrived 2 months than first advised.
Would have preferred better contact between placing order and delivery of car. I generally had to chase up for progress reports.
Mohamed was great,really nice guy that we had faith in.
Mark Norton has helped me twice now and he is brilliant.
Great staff well looked after