No news found with your current search criteria.
Very efficient and friendly service from all staff seen. Full information given concerning work required with pricing.
Nothing to complain about. Would have been nice if there were some gluten free biccies in the coffee area :)
They could not have done more to ensure everything was covered
I paid £435.00 for a full service, the window fluid was low, would of been nice if BMW topped it up, I would of paid for it, also car wasn't as clean as previous times.
very helpful and professional staff
Took longer than estimated and was sat near desks where lots of customers were complaining. Could hear everything. 4 out of 5 customers were not happy.
Before I left I asked the sales rep has the log book had been filled out. His reply was "The technician would have done that". Yet again nothing has been filled out and my log book is empty. All work has been done by BMW and I have no evidence
Excellent service and like the addition of dropping me off at work so I didn't need to wait and cleaning the car too
My car was in for a recall, end of warranty check and mot. When it was returned it hadn't been reset on the computer or time clock , it was also not all put back together properly and fingerprints on my oyster leather and around switches on roof.
Easy process stress free
It is always a pleasure to deal with all the staff at Dick Lovett Swindon nothing is too much trouble.
Only a slight mix up over the amount of time the vehicle was required for held the score down.
No problems and able to answer any questions.
Their service culture is the best in the business
All staff members have been fine. But my overall experience has been disappointing
Because i always feel confident that my vehicle wiill be treated with respect and i have never been dissatisfied with the service and personal customer contact i have recieved.
Service ran over promised timescales.Service book had not been stamped.
I got a time slot which suited me and a courtesy call to inform me when my car was ready to collect
easy process, offered a coffee while I waited for my lift, polite girl on the desk,
The service was good however a bit disappointed that car was not valeted before handing back as a part of the service we would normally expect.
had a suspension air bag failure at 40k miles. Now 2nd at less than 50k, don't expect a premium car to suffer a total failure that soon. Repair advice not satisfactory. First refused to change both, second couldn't find a problem but changed anyway!
Punctual, efficient & courteous
easy booking, prompt service, good communications, and car got cleaned!
Service completed quickly & efficiently.
I put my car in for a first service and it broke down within 3 miles of picking it up. I then had to wait 2 hours for a car to pick it up and eventually got a replacement car at 23-00 that day. The replacement car was handled well but not the service
The problem I had was ABS failure. The service advisor explained very clearlywhat diagnostics they would carryout. He then informed me on my mobile whathad failed OSF sensor he informed of the approximate cost of replacement.
I noticed a fault with the car and popped in on the off chance it could be rectified at short notice. The Swindon team had the required spares and were able to fix the car in just over an hour.
Great service in a stunning garage
Took a lot longer to resolve than anticipated.
Faulty air conditioning unit not covered by guarantee
Expected quality service.
Quick service. Tyres changes.
Service and additional work all carried out on time. Courtesy car very enjoyable but no wash or vac provided on my car even though my car was ready at least an hour before I collected it.
Great reception by service manager but ultimately the problem that it went in for hasn't been resolved
Nothing to complain about.
Polite, courteous and informative service.
initial reception was not a good experience.
Very courteous and helpful service advisorModern facilities and friendly staff
Job completed on time and with a good customer experience
Quick check in and service completed as required.
I originally booked my car in for a service at a BMW centre close to where I work but poor service resulted in changing my booking to Dick Lovett's in Swindon simply because they are always friendly, professional and really good at what they do.
Some slight delay through having to run diagnostics. Otherwise AOK
I would normally give a completely satisfied. However when I arrived home I found bits and dust on the back seat which weren't there when I dropped the car off. I assume some bits of trim had been placed on the back seat for safe keeping.
Quick service, helpful, good.
Service was fine but with the back log of work they were not able to clean the car. Service team did give me the option of waiting longer but I chose to not have the car cleaned to save time.
Fast response and easy to deal with.
You were able to accommodate my wishes in an extremely timely manner.
The kid was done on time and to my satisfaction
Good service , very convenient collection AND solved my annoying rattle 2x20p pieces skiding around in seat base was driving me nuts! Good work thanks
The fact that you get a video detailing the work carried out with advisories
The staff were very friendly as soon as I arrived to the moment I left. I had a 45min wait from the time the car arrived back from its service to me to collecting the keys. As I had my laptop with me, I was able to work. Some customers would complain
Always able to offer me a 'slot' within a few days and always very professional in all elements of the service.
No problems service was carried out in 1 1/2 hours while i waitedin lounge with a cup of coffee.
Couldn't get the car back by 3pm due to a recall which I was not advised about before brining the car in
The guys missed the light failed bulb - I had to tell them when I picked up the car. Weren't able to fix the gear shift indicator....
The issue with the sensors wasn't fixed first time so the car had to be returned to have it sorted out properly. In fact it wasn't driven out of the car park before the same warning light reappeared.
Pleasant welcome, very engaged service with a genuine interest in resolving my issue. Plus a lift to work ( which was only a ten minute walk ) having burnt my feet due to a hot British summers day previously - outstanding.
all went as expected, car came back very clean too
My car had been in two days before. It then refused to start with similar/even worse symptoms and many more faults were diagnosed.That always leaves you worrying that the original repair was faulty and/or may have contributed to the new problems.
Friendly and efficient
The members of staff I dealt with went the extra mile to make the best of a very unfortunate situation.
You dealt with my service very efficiently
Very polite when greeting me, informative on the process and how long it will take - which it did perfectly !!!
It was very easy and very informative
Booked in when I needed and the work was carried out efficiently, so I was on my way in a couple of hours. Perfect.....
not enough space to give full explanation but my car was in the garage for a day and a half and the job was not completed so car had to be returned to you for a further day. It was not a big job just badly organised
The service was carried out to full satisfaction but there were problems with the booking system.
Generally level of customer service was ok. Few minor things not so good. Eg getting lost in the phone system for a long while, the car not being parked in the customer area when i picked it up despite being told it was, & not cleaned well.
Everything went according to plan and expectations.
Polite, efficient and thorough . They explained everything clearly as to what had been done
Very fast service.
1. Rather a long wait (3 weeks) for the part to arrive. 2. Chasing & escalation resulted in immediate resolution.3. A more congenial 'working' area / facilities whilst waiting would be much welcomed.
Everything fixed as requested and good communication about delays.
It took a long time to have the Service done. My car was at Dick Lovett for about 9 days.
I would have been "entirely satisfied" but for the fact that when I went to pick the vehicle up at the advised time, the Service Dept. were unable to locate the vehicle key, despite what appeared to be a sophisticated security system for keys within
Service was done in good time, very good valet
Service done as advertised. Russell in the service department was excellent at explaining a few things to me regarding the brake wear indicators.
Unable to rectify auto handbrake fault.
Everything was completely as expected and my vehicle ready on time.
I did not want an expensive Air Con refresh....yet the charges for this appeared on the subsequent invoice! Charge was removed when queried by me.The invoice was coded and not at all clear....it also exceeded the price I had obtained by phone!
Problems rectified and service adviser managed to get new Alloy wheels fitted under warranted due to corrosion.
Good Professional Service
Cost of oil change, even by quality manufacture standards is excessive. I cannot believe the parts cost BMW more than £45 yet the bill was £250!
On-time start, on-time finish, good place for me to work for the 90 minutes the service took.
Work is always done on time and appropriately. Staff always courteous and pleasant
Excellent service as always at a Dick Lovett garage
Summer wheels fitted and winter replaced in car. Car cleaned well.
Vehicle not ready by close of business as expected. Fortunately I was able to collect the following day.
Poor communication, ended up unexpectedly left without my car over the weekend as a result.
The staff at Dick Lovett (in general) and within the Servicing team always go out of their way to help and assist, no matter what thge problem or how short the notice, this I find is as true today as it was 20 years ago when I first bought from them
Service and lift to work was great, but I had to make my own way back to the dealership to pick my car up.
Always a great service from Dick Lovett Swindon
They did not fix problem first time but the service manager , got all the parts and reconvened visit , second visit , spot on
Fast lane service took just under 2 hours for brake fluid only, and you forgot to reset the warning so I had to return back to have it done. Then you reset the inspection warning but didn't insect
The task itself was well done but there were a couple of small issues. I've been asked to return if I'm worried - but I raised an issue at the time. Not convinced I was taken seriously.
issue with car dealt with promptly and no fuss
I thought I was getting a £180 value service, but I got a £350 (probably required, but without consultation. No video inspection report, only verbal update of advisory's (nothing in writing, no quote!) and a bill that is difficult to understand
The only negative comment I have is I wanted to discuss an M2 as well and was willing to go on a wait list, but was told I couldn't only to find out in a discussion with them when coming in to by a body kit that they let someone on a few weeks later.
The sales team were very reactive and were able to provide demo's for test drives at times that were suitable for me. The sales executive that finalised the deal was knowledgeable and supportive throughout the process.
From initial contact to handover of my vehicle Thomas Reynolds was outstanding in all my meetings and thoroughly explained every aspect of my new car could not have wished any better service and his manner was so pleasing well done.
From the moment I met your reptionists to meeting Ria I was treated with respect, politeness and good humour. I felt valued and to be honest ... valued. Sincerely. At no other agents .... and I visited 5 .... did I get anywhere near to this.
Excellent service throughout the ordering and the delivery period and the collection went smoothly
Purchasing process was very relaxed and smooth. I was made to feel a valued customer. The only issue was a problem with the bonnet catch which should have been picked up in the pre-delivery inspection.
The whole process went smoothly and obviously to my satisfaction as I bought a BMW for the first time in my life !
Very helpful always wanted to please the customer where possible did what they said they would
Luke was excellent
nothing was too much trouble, every request was met
having bought new cars before I found the experience at BMW surpassed them all. The staff made us feel welcome & nothing was too much trouble for them. Gareth was very knowledgeable about the car & took us on a couple of test drives.
We had no problems & were reassured throughout the purchase process
Excellent customer Service, constantly updated and advised of car delivery etc.
I work in an office that promotes continuous process improvement so I'm always looking how to make things better. My experience was so good I didn't look for any!
This was my first experience of buying a new car and it's my first BMW. Ria at Dick Lovett BMW Swindon made the whole experience a most pleasurable experience. Also the rest of the staff were very friendly.
Kim Williams did an exceptionally good job.
Lovett's has a personal approach combined with traditional courtesy and up-to-date efficiency. You have the impression that nothing is too much trouble
Very helpful, mark worked hard to find what I wanted at the price I could afford
Friendly, helpful staff, not just the salesman I was dealing with.Nothing too much trouble and Richard was great, not pushy at all and fully understood what I was after.
More pressure to do a deal quickly that have had dealing with other manufacturers. Wasn't a problem but felt less premium as a result.But satisfied with the buying experience and feel I was helped to the right car at an acceptable price.
My experience @ BMW Dick Lovett Swindon, Very satisfying ,always.
No issues and kept informed of the order process. Offered a test drive in a pre registered car of the same model which was appreciated and sealed the sale.
Very good service
From initial visit to the swindon showroom to picking the car up I was very happy with he service we had.
Excellent service from an understanding and knowledgeable salesperson.