Loading...

ABOUT Dick lovett Swindon

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

The BMW 2002 Hommage

Read

Careers at Dick Lovett

Read

Easter Opening

Read

The New Dick Lovett Swindon

Read

BMW to preview i8 Convertible at the Consumer Electronics Show 2016

Read

New Competition Package for the BMW M3 and BMW M4.

Read

BMW xDrive

Read

Introducing the new BMW M2 Coupe

Read

The new Dick Lovett Careers website is now live

Read

The new BMW 3 Series ED Sport Saloon

Read

The new BMW X1

Read

BMW 3.0 CSL Hommage

Read

Andy Murray wins 2015 BMW Open

Read

Vehicle Technician Vacancy

Read

BMW at the 85th Geneva International Motor Show 2015

Read

Discover BMW M Performance Accessories.

Read

WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

Read

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything fixed as requested and good communication about delays.

Service

I would have been "entirely satisfied" but for the fact that when I went to pick the vehicle up at the advised time, the Service Dept. were unable to locate the vehicle key, despite what appeared to be a sophisticated security system for keys within

Service

It took a long time to have the Service done. My car was at Dick Lovett for about 9 days.

Service

Service done as advertised. Russell in the service department was excellent at explaining a few things to me regarding the brake wear indicators.

Service

Service was done in good time, very good valet

Service

Unable to rectify auto handbrake fault.

Service

Problems rectified and service adviser managed to get new Alloy wheels fitted under warranted due to corrosion.

Service

Everything was completely as expected and my vehicle ready on time.

Service

Good Professional Service

Service

I did not want an expensive Air Con refresh....yet the charges for this appeared on the subsequent invoice! Charge was removed when queried by me.The invoice was coded and not at all clear....it also exceeded the price I had obtained by phone!

Service

Cost of oil change, even by quality manufacture standards is excessive. I cannot believe the parts cost BMW more than £45 yet the bill was £250!

Service

On-time start, on-time finish, good place for me to work for the 90 minutes the service took.

Service

Work is always done on time and appropriately. Staff always courteous and pleasant

Service

Excellent service as always at a Dick Lovett garage

Service

Vehicle not ready by close of business as expected. Fortunately I was able to collect the following day.

Service

Summer wheels fitted and winter replaced in car. Car cleaned well.

Service

Poor communication, ended up unexpectedly left without my car over the weekend as a result.

Service

The staff at Dick Lovett (in general) and within the Servicing team always go out of their way to help and assist, no matter what thge problem or how short the notice, this I find is as true today as it was 20 years ago when I first bought from them

Service

Service and lift to work was great, but I had to make my own way back to the dealership to pick my car up.

Service

issue with car dealt with promptly and no fuss

Service

Fast lane service took just under 2 hours for brake fluid only, and you forgot to reset the warning so I had to return back to have it done. Then you reset the inspection warning but didn't insect

Service

Always a great service from Dick Lovett Swindon

Service

I thought I was getting a £180 value service, but I got a £350 (probably required, but without consultation. No video inspection report, only verbal update of advisory's (nothing in writing, no quote!) and a bill that is difficult to understand

Service

They did not fix problem first time but the service manager , got all the parts and reconvened visit , second visit , spot on

Service

The task itself was well done but there were a couple of small issues. I've been asked to return if I'm worried - but I raised an issue at the time. Not convinced I was taken seriously.

Service

Car went in for some work under warranty I was disappointed they couldn't 'fix' my handbrake until it was at 10 clicks (mine is at 6 clicks). I have to use 2 hands to put it on sufficiently that the car does not roll

Service

keep me informed

Service

Everything was done that I expected to be done

Service

Good polite service. Appreciated the effort the service manager made to get a refund on the repair.

Service

Fixed all reported issues

Service

Good booking system , I waited whilst the service was carried out, good waiting room experience

Service

Had a new tyre and wheel. Tyre warning went off again next day. Returned to Swindon yesterday to have it checked and reset. Driving to Ashtead today went off again so spent an hour in BMW Hungerford having it checked out again. Missed Golf tee time!

Service
Contacted Mrs Carroll and discussed the problems in detail and apologised for causing her to miss her golf tee time. Offered to reimburse the cost of the round so she can play again.

I have only come in to book an appointment to have my headlights looked at as they are extremely poor. As such, no one has actually looked at my car yet.

Service

First replacement car was an ash tray. Second was fine. Customer service - customer service. Simple things like don't be sarcastic to your customers. Don't know what's happening in the UK at the moment, but basic customer service skills.

Service

Quick response and assistance. Steve Faulkner is my hero sorting the wife's puncture out!

Service

See comments below in Overall. I obtained some replacement halogen bulbs. Dick Lovett told me that they normally would not fit non-BMW parts. Why should I be tied in to the BMW halogen replacements when the original equipment is so poor?

Service

My car only came in for MOT, (I thought I had booked service on line but it had not registered as service required) car came back valeted

Service

Can't fault any of the process

Service

I was disappointed with the full valet. I was expecting to see my car in almost 'showroom' condition (as your website promises) but I can see the inside of the doors hadn't been cleaned so it wasn't a full job. At £83 I felt it was poor value.

Service

The "i" part of the rear "320i" logo had become detached and was left in an envelope with a verbal request to re-attach it. This was not done even though the envelope had been torn open. Another 40mile round trip to Swindon is not worthwhile.

Service

Excellent service as per normal :-)

Service

Highly priced

Service

Russell was fantastic. Lovely bloke. Very customer focused. His mate with dark brown hair who I ended up speaking to when I discovered that the engine light was on, was a lot less empathetic which was not what I expected from your garage.

Service

Car was serviced while I waited, although I did not have a specific slot it was completed as early as possible

Service

Great service all very helpful, the car didn't come back cleaned though which I expected

Service

Great comms and kept informed of progress.

Service

It was the first service, well organised and cost me £0. It all went very smoothly. I got a courtesy car and a phone call when it was ready to be collected.

Service

All aspects of the required and previously agreed work was anticipated and completed. The advice on additional items was balanced and informed. The Team were positive engaging and professional.

Service

I brought my car in for MOT LV 60 FZM on Saturday 28th May, when I got back to collect at the agreed time to be told it had fail due to a non working LED rear # plate light. 1) I hadn't had a call to tell me in advanced 2)you didn't have one in stock

Service

Quick service, very friendly, took my details and paperwork just before 8am (opening time) showing flexibility and willingness to help

Service

At the end of warranty check I asked for a faulty parking sensor to be checked. Three times I have returned to the garage and on each occasion the response was no fault found, even though I demonstrated it each time.

Service

Trouble free fix to a warranty covered problem

Service

On time - love the video report - excellent friendly service.

Service

Car was washed and ready as promised.

Service

This Dealership has always provided excellent service.

Service

The service was excellent

Service

Really good experience and please with everything. Would only suggest that if staff are going to have a conversation about other customers they should do it in private and not in earshot of other customers, seemed a bit unprofessional

Service

Always polite friendly

Service

When booking my car in for investigation I said I would be waiting for it. This wasn't noted and it appeared a problem upon arrival. Seemed a long wait to diagnose a door lock repair kit was needed. When booking in for the repair I asked how long to

Service

Everything was handled as expected

Service

The face to face service was pleasant and informative up to a point. There was a reluctance to provide detailed copies of the work carried out.The queue i.e. standing in line to be seen by the staff much like a queue to buy a train ticket

Service

Had a short wait while my keys were found but otherwise a very good level of service

Service

Missed a completely satisfied score because 2 tyres were needed to be fitted, I could have got these far cheaper (at least £80 per tyre) but didn't have time to take the car elsewhere later in the week. This left me feeling ripped off.

Service

Everything was completed on time and the car was returnedwashed and cleaned.

Service

The work took a lot longer than quoted. This is the reason for not giving a 5 star.

Service

Service was fine, dropped car off at 8.30am and car wasn't ready until 12.30pm.

Service

Problem was identified and corrected on time as predicted.

Service

Work carried out but didn't keep to times or provide diagnostic print out I had to pay for

Service

Because they forgot to stamp the service book, so I'll need to go back at some point to get this done.

Service

Unable to fix speaker even though I advised was broken before comingFound a parking ticket for Swindon car park in the car, meaning my car was used for some reason to drive into Swindon, I don't think this is part of the warranty check.

Service

Very friendly. They provided a place to work while the car was being repaired.

Service

Great service with a smile

Service

They did what they said they would do in the time frame that they said

Service

Very good action to quickly source a replacement tyre

Service

The booking process was very easy over the internet. I got a phone call the following morning to book in. The car was collect from and delivered back to my work place. I received a call during the day from the technician working on the car.

Service

Over all experience was great. Welcomed, offered drinks, I had a service while you wait appointment which was great. Just made myself at home looking at all the cars that I couldn't afford!!

Service

Excellent customer service, always putting the customer first. Nothing is a problem.

Service

Every thing went like clockwork

Service

All the work required was completed to the expected standard.

Service

Great service from start to finish

Service

I expected my car to be looked after. The mileage was written incorrectly in the service book. What do I deduce from that?

Service

The team did everything it said it would when it said it would.

Service

Very friendly reception staff, polite and efficient service from colleagues

Service

Hassle free service throughout and kept up to date regularly

Service

Service was first class. Collection from home and return to home

Service

Poor communication from the service team. Left waiting for over 30 minutes for my car when I could see it had been parked ready for colloidal

Service

The car was fixed under warranty while at the same time a chargeable (to me) was undertaken. Both jobs where completed promptly and satisfactorily.

Service

The car originally went in to fix a severe creak from the back door and because the cruise control indicator light is misaligned. They said the light could not be fixed and rebooked me in to fix the creak. Trip 2 has passed and still not fixed.

Service

Very helpful, mark worked hard to find what I wanted at the price I could afford

Sales

Friendly, helpful staff, not just the salesman I was dealing with.Nothing too much trouble and Richard was great, not pushy at all and fully understood what I was after.

Sales

More pressure to do a deal quickly that have had dealing with other manufacturers. Wasn't a problem but felt less premium as a result.But satisfied with the buying experience and feel I was helped to the right car at an acceptable price.

Sales

My experience @ BMW Dick Lovett Swindon, Very satisfying ,always.

Sales

No issues and kept informed of the order process. Offered a test drive in a pre registered car of the same model which was appreciated and sealed the sale.

Sales

From initial visit to the swindon showroom to picking the car up I was very happy with he service we had.

Sales

Very good service

Sales

Excellent service from an understanding and knowledgeable salesperson.

Sales

We did not book an appointment, but were seen promptly, able to make a test drive and ordered the car straight away.

Sales

Salesman excellent

Sales

very professional services throughout the whole process of the purchase. fantastic!

Sales

We were greated and given time to consider various models

Sales

outstanding sales service from the dealership, Derek Owen was a pleasure to deal with at all times and had great knowledge and follow up along with a willingness to deal with my requests and go the extra mile. Many could learn from him at BMW.

Sales

Great service from the garage but it took longer than normal to get the car made and in to the uk

Sales

The professionalism of the Sales staff, primarily Luke Day was the main reason (along with the quality of the car) was the main factor in choosing BMW over Land Rover.

Sales

Luke Day looked after us from day one, did everything we asked and more.

Sales

I found the Salesman Tom was very helpful, fully explaining the options for purchase. I had been with my daughter, when she purchased hers, so specifically asked for him to deal with ours

Sales

The excellent service and care given by John Pengilly and Mark Grandon is well deserved for a five star rating.My wife has a mobility problem and their understanding with her was very careing.

Sales

It would be difficult to see how your sales executive, Richard Macklin, could have been more helpful, including regularly updates during what seems like quite a long wait during the production and delivery process.

Sales

Easy to deal with.

Sales

all of my questions were answered quickly, the overall process was smooth, quick and seamless. Nick Cook was extremely helpful, thorough and keen to ensure all aspects of the car and sale was understood.

Sales

I would have liked a more realistic market trade in price for my vehicle.

Sales

Everything went smoothly couldn't have asked for more.

Sales

Excellent customer from Mark Norton

Sales

It was an absolute pleasure working with Tom Reynolds and his colleagues at BMW in Swindon. Tom was professional and knowledgeable. He was never pushy. Very impressive and favourable in comparison with Audi and Mercedes in Swindon.

Sales

The salesman went out of his way to understand my requirements and to deliver the ultimate solution.