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ABOUT Dick lovett Swindon

Find out more about what we do and our team.

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The BMW 2002 Hommage

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Careers at Dick Lovett

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Easter Opening

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The New Dick Lovett Swindon

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BMW to preview i8 Convertible at the Consumer Electronics Show 2016

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New Competition Package for the BMW M3 and BMW M4.

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BMW xDrive

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Introducing the new BMW M2 Coupe

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The new Dick Lovett Careers website is now live

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The new BMW 3 Series ED Sport Saloon

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The new BMW X1

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BMW 3.0 CSL Hommage

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Andy Murray wins 2015 BMW Open

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Vehicle Technician Vacancy

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BMW at the 85th Geneva International Motor Show 2015

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Discover BMW M Performance Accessories.

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Nothing to complain about.

Service

Polite, courteous and informative service.

Service

Very courteous and helpful service advisorModern facilities and friendly staff

Service

initial reception was not a good experience.

Service

Job completed on time and with a good customer experience

Service

Quick check in and service completed as required.

Service

Some slight delay through having to run diagnostics. Otherwise AOK

Service

I originally booked my car in for a service at a BMW centre close to where I work but poor service resulted in changing my booking to Dick Lovett's in Swindon simply because they are always friendly, professional and really good at what they do.

Service

Service was fine but with the back log of work they were not able to clean the car. Service team did give me the option of waiting longer but I chose to not have the car cleaned to save time.

Service

Quick service, helpful, good.

Service

I would normally give a completely satisfied. However when I arrived home I found bits and dust on the back seat which weren't there when I dropped the car off. I assume some bits of trim had been placed on the back seat for safe keeping.

Service

Fast response and easy to deal with.

Service

excellent service

Service

You were able to accommodate my wishes in an extremely timely manner.

Service

The kid was done on time and to my satisfaction

Service

Good service , very convenient collection AND solved my annoying rattle 2x20p pieces skiding around in seat base was driving me nuts! Good work thanks

Service

The fact that you get a video detailing the work carried out with advisories

Service

Always able to offer me a 'slot' within a few days and always very professional in all elements of the service.

Service

The staff were very friendly as soon as I arrived to the moment I left. I had a 45min wait from the time the car arrived back from its service to me to collecting the keys. As I had my laptop with me, I was able to work. Some customers would complain

Service

No problems service was carried out in 1 1/2 hours while i waitedin lounge with a cup of coffee.

Service

Couldn't get the car back by 3pm due to a recall which I was not advised about before brining the car in

Service

The guys missed the light failed bulb - I had to tell them when I picked up the car. Weren't able to fix the gear shift indicator....

Service

The issue with the sensors wasn't fixed first time so the car had to be returned to have it sorted out properly. In fact it wasn't driven out of the car park before the same warning light reappeared.

Service

all went as expected, car came back very clean too

Service

My car had been in two days before. It then refused to start with similar/even worse symptoms and many more faults were diagnosed.That always leaves you worrying that the original repair was faulty and/or may have contributed to the new problems.

Service

Pleasant welcome, very engaged service with a genuine interest in resolving my issue. Plus a lift to work ( which was only a ten minute walk ) having burnt my feet due to a hot British summers day previously - outstanding.

Service

The members of staff I dealt with went the extra mile to make the best of a very unfortunate situation.

Service

Friendly and efficient

Service

It was very easy and very informative

Service

Very polite when greeting me, informative on the process and how long it will take - which it did perfectly !!!

Service

You dealt with my service very efficiently

Service

Booked in when I needed and the work was carried out efficiently, so I was on my way in a couple of hours. Perfect.....

Service

The service was carried out to full satisfaction but there were problems with the booking system.

Service

not enough space to give full explanation but my car was in the garage for a day and a half and the job was not completed so car had to be returned to you for a further day. It was not a big job just badly organised

Service

Generally level of customer service was ok. Few minor things not so good. Eg getting lost in the phone system for a long while, the car not being parked in the customer area when i picked it up despite being told it was, & not cleaned well.

Service

Everything went according to plan and expectations.

Service

Very fast service.

Service

Polite, efficient and thorough . They explained everything clearly as to what had been done

Service

1. Rather a long wait (3 weeks) for the part to arrive. 2. Chasing & escalation resulted in immediate resolution.3. A more congenial 'working' area / facilities whilst waiting would be much welcomed.

Service

I would have been "entirely satisfied" but for the fact that when I went to pick the vehicle up at the advised time, the Service Dept. were unable to locate the vehicle key, despite what appeared to be a sophisticated security system for keys within

Service

It took a long time to have the Service done. My car was at Dick Lovett for about 9 days.

Service

Everything fixed as requested and good communication about delays.

Service

Service done as advertised. Russell in the service department was excellent at explaining a few things to me regarding the brake wear indicators.

Service

Service was done in good time, very good valet

Service

Unable to rectify auto handbrake fault.

Service

Problems rectified and service adviser managed to get new Alloy wheels fitted under warranted due to corrosion.

Service

Everything was completely as expected and my vehicle ready on time.

Service

I did not want an expensive Air Con refresh....yet the charges for this appeared on the subsequent invoice! Charge was removed when queried by me.The invoice was coded and not at all clear....it also exceeded the price I had obtained by phone!

Service

Good Professional Service

Service

On-time start, on-time finish, good place for me to work for the 90 minutes the service took.

Service

Cost of oil change, even by quality manufacture standards is excessive. I cannot believe the parts cost BMW more than £45 yet the bill was £250!

Service

Work is always done on time and appropriately. Staff always courteous and pleasant

Service

Vehicle not ready by close of business as expected. Fortunately I was able to collect the following day.

Service

Summer wheels fitted and winter replaced in car. Car cleaned well.

Service

Excellent service as always at a Dick Lovett garage

Service

Poor communication, ended up unexpectedly left without my car over the weekend as a result.

Service

The staff at Dick Lovett (in general) and within the Servicing team always go out of their way to help and assist, no matter what thge problem or how short the notice, this I find is as true today as it was 20 years ago when I first bought from them

Service

Service and lift to work was great, but I had to make my own way back to the dealership to pick my car up.

Service

The task itself was well done but there were a couple of small issues. I've been asked to return if I'm worried - but I raised an issue at the time. Not convinced I was taken seriously.

Service

They did not fix problem first time but the service manager , got all the parts and reconvened visit , second visit , spot on

Service

issue with car dealt with promptly and no fuss

Service

Fast lane service took just under 2 hours for brake fluid only, and you forgot to reset the warning so I had to return back to have it done. Then you reset the inspection warning but didn't insect

Service

I thought I was getting a £180 value service, but I got a £350 (probably required, but without consultation. No video inspection report, only verbal update of advisory's (nothing in writing, no quote!) and a bill that is difficult to understand

Service

Always a great service from Dick Lovett Swindon

Service

Car went in for some work under warranty I was disappointed they couldn't 'fix' my handbrake until it was at 10 clicks (mine is at 6 clicks). I have to use 2 hands to put it on sufficiently that the car does not roll

Service

Everything was done that I expected to be done

Service

keep me informed

Service

Good polite service. Appreciated the effort the service manager made to get a refund on the repair.

Service

Fixed all reported issues

Service

I have only come in to book an appointment to have my headlights looked at as they are extremely poor. As such, no one has actually looked at my car yet.

Service

Good booking system , I waited whilst the service was carried out, good waiting room experience

Service

Had a new tyre and wheel. Tyre warning went off again next day. Returned to Swindon yesterday to have it checked and reset. Driving to Ashtead today went off again so spent an hour in BMW Hungerford having it checked out again. Missed Golf tee time!

Service
Contacted Mrs Carroll and discussed the problems in detail and apologised for causing her to miss her golf tee time. Offered to reimburse the cost of the round so she can play again.

First replacement car was an ash tray. Second was fine. Customer service - customer service. Simple things like don't be sarcastic to your customers. Don't know what's happening in the UK at the moment, but basic customer service skills.

Service

See comments below in Overall. I obtained some replacement halogen bulbs. Dick Lovett told me that they normally would not fit non-BMW parts. Why should I be tied in to the BMW halogen replacements when the original equipment is so poor?

Service

Quick response and assistance. Steve Faulkner is my hero sorting the wife's puncture out!

Service

My car only came in for MOT, (I thought I had booked service on line but it had not registered as service required) car came back valeted

Service

Can't fault any of the process

Service

The "i" part of the rear "320i" logo had become detached and was left in an envelope with a verbal request to re-attach it. This was not done even though the envelope had been torn open. Another 40mile round trip to Swindon is not worthwhile.

Service

I was disappointed with the full valet. I was expecting to see my car in almost 'showroom' condition (as your website promises) but I can see the inside of the doors hadn't been cleaned so it wasn't a full job. At £83 I felt it was poor value.

Service

Excellent service as per normal :-)

Service

Highly priced

Service

Russell was fantastic. Lovely bloke. Very customer focused. His mate with dark brown hair who I ended up speaking to when I discovered that the engine light was on, was a lot less empathetic which was not what I expected from your garage.

Service

Car was serviced while I waited, although I did not have a specific slot it was completed as early as possible

Service

It was the first service, well organised and cost me £0. It all went very smoothly. I got a courtesy car and a phone call when it was ready to be collected.

Service

Great comms and kept informed of progress.

Service

Great service all very helpful, the car didn't come back cleaned though which I expected

Service

All aspects of the required and previously agreed work was anticipated and completed. The advice on additional items was balanced and informed. The Team were positive engaging and professional.

Service

I brought my car in for MOT LV 60 FZM on Saturday 28th May, when I got back to collect at the agreed time to be told it had fail due to a non working LED rear # plate light. 1) I hadn't had a call to tell me in advanced 2)you didn't have one in stock

Service

Quick service, very friendly, took my details and paperwork just before 8am (opening time) showing flexibility and willingness to help

Service

Trouble free fix to a warranty covered problem

Service

At the end of warranty check I asked for a faulty parking sensor to be checked. Three times I have returned to the garage and on each occasion the response was no fault found, even though I demonstrated it each time.

Service

On time - love the video report - excellent friendly service.

Service

Car was washed and ready as promised.

Service

This Dealership has always provided excellent service.

Service

The service was excellent

Service

Really good experience and please with everything. Would only suggest that if staff are going to have a conversation about other customers they should do it in private and not in earshot of other customers, seemed a bit unprofessional

Service

We had no problems & were reassured throughout the purchase process

Sales

Excellent customer Service, constantly updated and advised of car delivery etc.

Sales

I work in an office that promotes continuous process improvement so I'm always looking how to make things better. My experience was so good I didn't look for any!

Sales

Kim Williams did an exceptionally good job.

Sales

This was my first experience of buying a new car and it's my first BMW. Ria at Dick Lovett BMW Swindon made the whole experience a most pleasurable experience. Also the rest of the staff were very friendly.

Sales

Lovett's has a personal approach combined with traditional courtesy and up-to-date efficiency. You have the impression that nothing is too much trouble

Sales

Very helpful, mark worked hard to find what I wanted at the price I could afford

Sales

Friendly, helpful staff, not just the salesman I was dealing with.Nothing too much trouble and Richard was great, not pushy at all and fully understood what I was after.

Sales

More pressure to do a deal quickly that have had dealing with other manufacturers. Wasn't a problem but felt less premium as a result.But satisfied with the buying experience and feel I was helped to the right car at an acceptable price.

Sales

My experience @ BMW Dick Lovett Swindon, Very satisfying ,always.

Sales

No issues and kept informed of the order process. Offered a test drive in a pre registered car of the same model which was appreciated and sealed the sale.

Sales

From initial visit to the swindon showroom to picking the car up I was very happy with he service we had.

Sales

Very good service

Sales

Excellent service from an understanding and knowledgeable salesperson.

Sales

We did not book an appointment, but were seen promptly, able to make a test drive and ordered the car straight away.

Sales

Salesman excellent

Sales

very professional services throughout the whole process of the purchase. fantastic!

Sales

We were greated and given time to consider various models

Sales

outstanding sales service from the dealership, Derek Owen was a pleasure to deal with at all times and had great knowledge and follow up along with a willingness to deal with my requests and go the extra mile. Many could learn from him at BMW.