Loading...

ABOUT Dick lovett Swindon

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 88 ratings
    • 25 comments
  • Service

    4.5
    • 222 ratings
    • 85 comments

I could not fault the service.

Service

Dealt with very well.

Service

Excellent customer service.

Service

The service was very good.

Service

The service was very good.

Service

Very satisfied.

Service

A faultless experience, the team at Dick Lovett have been uniformly excellent.

Sales

This visit wa about the N47 chain quality issue. After the inspection i was told chain was going to be replaces. Only tensioned replaced finally. engine bay dirty

Service

My wife brought the car in last Friday and although I knew the chap from service was on holiday, the contact he gave was also not on Friday. When my wife took the car in so nobody seemed to know what was happening - she eventually phoned me at work!

Service

It took a long time for me to be able to book the car in and reserve a courtesy car. Other than that everything was fine.

Service

It was picked up

Service

I was misinformed of the cost of my oil/filter service when i asked on arrival on day of service.

Service

Very helpful and understanding.

Service

We had a scheduled check in time and was told it would be about an hour. I had a text saying what was done and what wanted needing doing so I telephoned to ask if I could come and pick it up but was told no. It was just after 11.00 I took my car i

Service

The video you sent me of advisory works was brilliant

Service

Excellent service as usual from Mr Day

Sales

Very helpful

Service

Excellent service from Tom Reynolds.

Sales

We were very satisfied after the faults we mentioned were finaly responded to but we had to go to management for a resolve. After that the service was excellent.

Service

Looked after me well

Service

Our salesman was Mark Norton - he was extremely helpful and provided excellent advice and assistance. I would happily recommend him to any of our friends.

Sales

What a difference from 1996/7! A truly positive corporate approach to the individual customer and with Tom Reynolds a salesman who actually listened, noted and responded with excellent advice. He made the whole event completely stress free.

Sales

My First, I had to wait nearly 6 months from ordering to delivery - not really impressive! Second, Dick Lovett were excellent at the time of delivery.

Sales

This visit was great as they remedied a noise which had been present for several visits, ever since my headlight was replaced nearly a year ago. The headlight and front panel were initially replaced crookedly, which seemed sloppy. Still not pefect

Service

initially it was for a service which they did very well so i also booked it in for a wheel repair and new windscreen, in my opinion the wheel repair is sub standard the paint has inclusions and the filling poor.

Service

Luke Day has always been a excellent sale person to deal with. He genuinely provides you correct information and offers which helps you to take decision instantly. I would give him all 5 star for his service.

Sales

Superb service.

Service

The centre did not look at wndscreen wipers like I instructed because it is still not working properly so I have to make another visit to the centre.

Service

Very professional and helpful

Sales

I asked them to tighten the handbrake they did not do this. I had the run flat alarm come up also.

Service

The service was very good.

Service

The service was good.

Service

The people who service my car or cleaned has hit my n/s/r bumper I sent pics in to prove to them. Have to Keith not sure second name and he was getting back to me it has know been over a week and not heard anything atall from them as they normalygrea

Service

Professional experience.

Service

Generally pretty good service.

Service

Professional staff and the work carried in a timely manner.

Service

They are excellent.

Service

Prompt and on time

Service

They are always really good there. The service team go out of their way. One of the business managers lent me their car.

Service

I have asked three times now for a quote on a part that needs replacing (the kast time when a customer service person called and promised to pass on the message and I'm still waiting..

Service

Very friendly

Service

The service was very good.

Service

The car was delivered damaged to the dealership, that said Luke was excellent in his appraoch and service, I think Luke has gone aove and beyond and has made a difficlut situtaion much better.

Sales

Customer service was friendly but average. No one advised that I could be dropped up or picked up. Had to wait another hour, was only told be 10 more mins, once I got there. No one approached or apologised for wait!!

Service

Very impressed with the level of customer service. I was kept up to date with weekly emails detailing what stage the car was at and if I had any queries. Huge thanks to Richard Macklin who ensured everything went as smooth as possible.

Sales

Mark norton has been expecting lot helpful, friendly and courteous through the process of purchasing our new BMW. He understood our requirements and delivered on levels.

Sales

The communication throughout was absolutely brilliant.

Service

I have tyre protection insurance, I went in because the light had come on, when I reset it the light had come back on, I went in as the light had come on again, they couldn't replace the tyre I until the next day.

Service

Delivery time from ordering to delivery was too long. Originally quoted 4 months at time of ordering but actually waited 10 months for delivery!

Sales

Seamless.

Service

Very prompt service.

Service

Unfortunately we had to wait just over 10 months for our X3. We were kept informed but it was somewhat frustrating. We did not make a fuss but felt that BMW could have been more sympathetic and apologetic. Otherwise we were completely satisfied.

Sales

As ever we were well looked after, the car was well presented and made available to us to view in a 'hand over area' to one side of the the Main Showroom. This enabled us to have a good look, in comfort, with a degree of privacy.

Sales

Happy with the centre.

Service

they are very helpful .

Service

The customer service was very good.

Service

i am completely happy with them.

Service

I'm frustrated that there is no facility to pick up cars - a while you wait service is not always convenient.

Service

I thouhgt it was expensive for a cigarette lighter fuse to be changed £17.00+.

Service

I found the staff very efficient kept me fully infromed all the way through.

Service

The centre did not tell me if the service was done.

Service

The staff are very friendly. The appointment was for MOT and a tyre required changing a memmber of staff stayed at work to carried out the tyre change for me but the vehicle was reset correctly therefore I had to take the vehicle to an alternative BM

Service

The service was very good.

Service

Very satisfeied with the service

Service

They were very nice. They gave me a video of the car going in, this was helpful.

Service

Really good, I like the idea of getting the video showing my car on the ramp.

Service

All as expected.

Service

the issue has still not been resolved.

Service

A cover was missing in the engine compartment which I had only noticed recently having bought my new vehicle at the end of Oct 14. Item ordered and fitted under warranty.

Service

The centre had the vehicle for a week because of a timing chain issue with no courtesy vehicle

Service

they are very helpful.

Service

The service was very good.

Service

While requested service was carried out to my satisfaction, the complementary car wash was not - black boot prints left on ivory drivers floor mat, black oily splashes on inside ivory front door panels and black oily black deposit on drivers seat.

Service

The service was very good.

Service

I had to wait for spare parts for the repairs of the car. There was wrong information about the recommendations for the repairs for the car.

Service

Really good service.

Service

I have taken my car back constantly with an issue that the centre cannot seem to rectify.

Service

I have been going for 20+ years to the Centre.

Service

Quick and efficient.

Service

The service was very good.

Service

The salesman and finance advisor were very helpful. We were made very welcome.

Sales

The whole team, from start to finish at Dick Lovett were very welcoming, approachable and professional. Making the whole experience pleasant and easy. I'd recommend without hesitation

Sales

Good.

Service

The service was very good.

Service

Happy with the centre.

Service

Very good service.

Service

Derek the sales manager was exceptional. He gave me all the time I needed while offering expert advice though out.

Sales

The interaction with the employees I met, the communication and the quality of service was very good. However, the issue of two additional cracked alloys marred the overral experience.

Service

i was completely happy they could not be nicer.

Service

The service was very good.

Service

I was sent a video saying the tyre were all ok and then when i took the vehicle for an mot a week later one off the tyres were split

Service

i am happy with them. They are very helpful and personable.

Service

they were excellent.

Sales

I have noticed a noise on my vehicle since the visit, the car was cleaned. I have arranged for the car to go back.

Service

I asked the centre to look at the USB, they replaced the software but it has not fixed problem.

Service

i am totally happy with them

Sales

See above comment regarding this service. Is this because I have a service pack? Therefore you were not going to make any money from this contact?

Service

Very professional.

Service

Very happy with the centre.

Service

Thomas Reynolds delivered on every discussion, he followed up quickly, was regimented in his updates regarding the build, negotiated professionally and his after sales contact has been equally impressive. A true asset to your team!

Sales

The service was very good.

Service

they do a very good professional job.

Service

Dealt with Steven Vellender. Amazing service.

Sales

I cannot find a fault.

Service

It was a great afternoon. Tom is a credit to the brand.

Sales

Outstanding assistance and care from 'Nathan' in sales

Sales

Tom Reynolds managed this transaction very well. Kept me up to date well during the build, performed an excellent handover when the car was ready and was very professional throughout. Pity couldn't see all colours beforehand (but it is a new model)

Sales

Very easy to deal with and not patronising, very understanding of my situation and needs.

Sales

The service was very good.

Service

I've bought both BMW and Mini's from the Dick Lovett franchise and I am completely satisfied with the professionalism and level of customer service with everyone I've been in contact with.