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1. Rather a long wait (3 weeks) for the part to arrive. 2. Chasing & escalation resulted in immediate resolution.3. A more congenial 'working' area / facilities whilst waiting would be much welcomed.
Polite, efficient and thorough . They explained everything clearly as to what had been done
Very fast service.
It took a long time to have the Service done. My car was at Dick Lovett for about 9 days.
I would have been "entirely satisfied" but for the fact that when I went to pick the vehicle up at the advised time, the Service Dept. were unable to locate the vehicle key, despite what appeared to be a sophisticated security system for keys within
Everything fixed as requested and good communication about delays.
Service done as advertised. Russell in the service department was excellent at explaining a few things to me regarding the brake wear indicators.
Service was done in good time, very good valet
Unable to rectify auto handbrake fault.
Problems rectified and service adviser managed to get new Alloy wheels fitted under warranted due to corrosion.
Good Professional Service
Everything was completely as expected and my vehicle ready on time.
I did not want an expensive Air Con refresh....yet the charges for this appeared on the subsequent invoice! Charge was removed when queried by me.The invoice was coded and not at all clear....it also exceeded the price I had obtained by phone!
On-time start, on-time finish, good place for me to work for the 90 minutes the service took.
Cost of oil change, even by quality manufacture standards is excessive. I cannot believe the parts cost BMW more than £45 yet the bill was £250!
Work is always done on time and appropriately. Staff always courteous and pleasant
Summer wheels fitted and winter replaced in car. Car cleaned well.
Vehicle not ready by close of business as expected. Fortunately I was able to collect the following day.
Excellent service as always at a Dick Lovett garage
Poor communication, ended up unexpectedly left without my car over the weekend as a result.
Service and lift to work was great, but I had to make my own way back to the dealership to pick my car up.
The staff at Dick Lovett (in general) and within the Servicing team always go out of their way to help and assist, no matter what thge problem or how short the notice, this I find is as true today as it was 20 years ago when I first bought from them
The task itself was well done but there were a couple of small issues. I've been asked to return if I'm worried - but I raised an issue at the time. Not convinced I was taken seriously.
Always a great service from Dick Lovett Swindon
They did not fix problem first time but the service manager , got all the parts and reconvened visit , second visit , spot on
I thought I was getting a £180 value service, but I got a £350 (probably required, but without consultation. No video inspection report, only verbal update of advisory's (nothing in writing, no quote!) and a bill that is difficult to understand
issue with car dealt with promptly and no fuss
Fast lane service took just under 2 hours for brake fluid only, and you forgot to reset the warning so I had to return back to have it done. Then you reset the inspection warning but didn't insect
Car went in for some work under warranty I was disappointed they couldn't 'fix' my handbrake until it was at 10 clicks (mine is at 6 clicks). I have to use 2 hands to put it on sufficiently that the car does not roll
Everything was done that I expected to be done
keep me informed
Good polite service. Appreciated the effort the service manager made to get a refund on the repair.
Fixed all reported issues
I have only come in to book an appointment to have my headlights looked at as they are extremely poor. As such, no one has actually looked at my car yet.
Had a new tyre and wheel. Tyre warning went off again next day. Returned to Swindon yesterday to have it checked and reset. Driving to Ashtead today went off again so spent an hour in BMW Hungerford having it checked out again. Missed Golf tee time!
Contacted Mrs Carroll and discussed the problems in detail and apologised for causing her to miss her golf tee time. Offered to reimburse the cost of the round so she can play again.
Good booking system , I waited whilst the service was carried out, good waiting room experience
First replacement car was an ash tray. Second was fine. Customer service - customer service. Simple things like don't be sarcastic to your customers. Don't know what's happening in the UK at the moment, but basic customer service skills.
Quick response and assistance. Steve Faulkner is my hero sorting the wife's puncture out!
See comments below in Overall. I obtained some replacement halogen bulbs. Dick Lovett told me that they normally would not fit non-BMW parts. Why should I be tied in to the BMW halogen replacements when the original equipment is so poor?
Can't fault any of the process
My car only came in for MOT, (I thought I had booked service on line but it had not registered as service required) car came back valeted
The "i" part of the rear "320i" logo had become detached and was left in an envelope with a verbal request to re-attach it. This was not done even though the envelope had been torn open. Another 40mile round trip to Swindon is not worthwhile.
I was disappointed with the full valet. I was expecting to see my car in almost 'showroom' condition (as your website promises) but I can see the inside of the doors hadn't been cleaned so it wasn't a full job. At £83 I felt it was poor value.
Excellent service as per normal :-)
Car was serviced while I waited, although I did not have a specific slot it was completed as early as possible
Russell was fantastic. Lovely bloke. Very customer focused. His mate with dark brown hair who I ended up speaking to when I discovered that the engine light was on, was a lot less empathetic which was not what I expected from your garage.
It was the first service, well organised and cost me £0. It all went very smoothly. I got a courtesy car and a phone call when it was ready to be collected.
Great service all very helpful, the car didn't come back cleaned though which I expected
Great comms and kept informed of progress.
All aspects of the required and previously agreed work was anticipated and completed. The advice on additional items was balanced and informed. The Team were positive engaging and professional.
I brought my car in for MOT LV 60 FZM on Saturday 28th May, when I got back to collect at the agreed time to be told it had fail due to a non working LED rear # plate light. 1) I hadn't had a call to tell me in advanced 2)you didn't have one in stock
Quick service, very friendly, took my details and paperwork just before 8am (opening time) showing flexibility and willingness to help
At the end of warranty check I asked for a faulty parking sensor to be checked. Three times I have returned to the garage and on each occasion the response was no fault found, even though I demonstrated it each time.
Trouble free fix to a warranty covered problem
On time - love the video report - excellent friendly service.
This Dealership has always provided excellent service.
Car was washed and ready as promised.
Really good experience and please with everything. Would only suggest that if staff are going to have a conversation about other customers they should do it in private and not in earshot of other customers, seemed a bit unprofessional
The service was excellent
Always polite friendly
When booking my car in for investigation I said I would be waiting for it. This wasn't noted and it appeared a problem upon arrival. Seemed a long wait to diagnose a door lock repair kit was needed. When booking in for the repair I asked how long to
Had a short wait while my keys were found but otherwise a very good level of service
Everything was handled as expected
The face to face service was pleasant and informative up to a point. There was a reluctance to provide detailed copies of the work carried out.The queue i.e. standing in line to be seen by the staff much like a queue to buy a train ticket
Missed a completely satisfied score because 2 tyres were needed to be fitted, I could have got these far cheaper (at least £80 per tyre) but didn't have time to take the car elsewhere later in the week. This left me feeling ripped off.
Everything was completed on time and the car was returnedwashed and cleaned.
The work took a lot longer than quoted. This is the reason for not giving a 5 star.
Service was fine, dropped car off at 8.30am and car wasn't ready until 12.30pm.
Because they forgot to stamp the service book, so I'll need to go back at some point to get this done.
Problem was identified and corrected on time as predicted.
Great service with a smile
Work carried out but didn't keep to times or provide diagnostic print out I had to pay for
Unable to fix speaker even though I advised was broken before comingFound a parking ticket for Swindon car park in the car, meaning my car was used for some reason to drive into Swindon, I don't think this is part of the warranty check.
Very friendly. They provided a place to work while the car was being repaired.
Very good action to quickly source a replacement tyre
They did what they said they would do in the time frame that they said
The booking process was very easy over the internet. I got a phone call the following morning to book in. The car was collect from and delivered back to my work place. I received a call during the day from the technician working on the car.
Excellent customer service, always putting the customer first. Nothing is a problem.
Over all experience was great. Welcomed, offered drinks, I had a service while you wait appointment which was great. Just made myself at home looking at all the cars that I couldn't afford!!
Every thing went like clockwork
All the work required was completed to the expected standard.
Great service from start to finish
I expected my car to be looked after. The mileage was written incorrectly in the service book. What do I deduce from that?
The team did everything it said it would when it said it would.
Very friendly reception staff, polite and efficient service from colleagues
Hassle free service throughout and kept up to date regularly
Service was first class. Collection from home and return to home
The car was fixed under warranty while at the same time a chargeable (to me) was undertaken. Both jobs where completed promptly and satisfactorily.
Poor communication from the service team. Left waiting for over 30 minutes for my car when I could see it had been parked ready for colloidal
Lovett's has a personal approach combined with traditional courtesy and up-to-date efficiency. You have the impression that nothing is too much trouble
Very helpful, mark worked hard to find what I wanted at the price I could afford
Friendly, helpful staff, not just the salesman I was dealing with.Nothing too much trouble and Richard was great, not pushy at all and fully understood what I was after.
More pressure to do a deal quickly that have had dealing with other manufacturers. Wasn't a problem but felt less premium as a result.But satisfied with the buying experience and feel I was helped to the right car at an acceptable price.
My experience @ BMW Dick Lovett Swindon, Very satisfying ,always.
No issues and kept informed of the order process. Offered a test drive in a pre registered car of the same model which was appreciated and sealed the sale.
Very good service
From initial visit to the swindon showroom to picking the car up I was very happy with he service we had.
Excellent service from an understanding and knowledgeable salesperson.
We did not book an appointment, but were seen promptly, able to make a test drive and ordered the car straight away.
very professional services throughout the whole process of the purchase. fantastic!
We were greated and given time to consider various models
outstanding sales service from the dealership, Derek Owen was a pleasure to deal with at all times and had great knowledge and follow up along with a willingness to deal with my requests and go the extra mile. Many could learn from him at BMW.
Great service from the garage but it took longer than normal to get the car made and in to the uk
The professionalism of the Sales staff, primarily Luke Day was the main reason (along with the quality of the car) was the main factor in choosing BMW over Land Rover.
Luke Day looked after us from day one, did everything we asked and more.
I found the Salesman Tom was very helpful, fully explaining the options for purchase. I had been with my daughter, when she purchased hers, so specifically asked for him to deal with ours
The excellent service and care given by John Pengilly and Mark Grandon is well deserved for a five star rating.My wife has a mobility problem and their understanding with her was very careing.
It would be difficult to see how your sales executive, Richard Macklin, could have been more helpful, including regularly updates during what seems like quite a long wait during the production and delivery process.
all of my questions were answered quickly, the overall process was smooth, quick and seamless. Nick Cook was extremely helpful, thorough and keen to ensure all aspects of the car and sale was understood.
I would have liked a more realistic market trade in price for my vehicle.
Easy to deal with.
Everything went smoothly couldn't have asked for more.
Excellent customer from Mark Norton
It was an absolute pleasure working with Tom Reynolds and his colleagues at BMW in Swindon. Tom was professional and knowledgeable. He was never pushy. Very impressive and favourable in comparison with Audi and Mercedes in Swindon.
The salesman went out of his way to understand my requirements and to deliver the ultimate solution.