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ABOUT Dick lovett Swindon

Find out more about what we do and our team.

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BMW i Memphis Design with a special edition.

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BMW i3 Service Inclusive

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The BMW 2002 Hommage

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The New Dick Lovett Swindon

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BMW to preview i8 Convertible at the Consumer Electronics Show 2016

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New Competition Package for the BMW M3 and BMW M4.

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Introducing the new BMW M2 Coupe

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The new Dick Lovett Careers website is now live

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The new BMW 3 Series ED Sport Saloon

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The new BMW X1

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BMW 3.0 CSL Hommage

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Andy Murray wins 2015 BMW Open

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BMW at the 85th Geneva International Motor Show 2015

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Discover BMW M Performance Accessories.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was not ready when i collected ...it was lunch time it took a while to get served.No big deal .

Service

Fast and effective service

Service

The recall notice 1 .5 hours it took all day

Service

Usual personal service and advice

Service

Everything was spot-on.

Service

Very easy and straightforward to arrange

Service

My problem was solved speedily and at reasonable cost

Service

It was quick,finished when promised and reasonable prices

Service

Prices are high compare to market, but you get satisfaction, but if Prices are inline with market then you will get better Customer Satisfaction and probably more customers, because its the personal recommendation which grows business.

Service

Everything completed as promised, on time.First class car wash.Dash cam disconnected.

Service

The level of service from phone call to collecting my car was perfect as usual

Service

Dealt with very promptly and efficiently and pleasant working environment while I waited.

Service

This was an MOT and despite not being the cheapest outlet, the service that was received was excellent!

Service

All went smoothly, all staff were very helpful and accommodating.

Service

Very satisfied.

Service

Problem rectified in a prompt manner

Service

Booking was very straightforward and met my availability. Service at the garage was prompt, efficient and friendly.

Service

I no longer know who I am dealing with

Service

The whole experience was painless, the staff were helpful and the repair was carried out in a timely manner.

Service

The whole experience was about making sure that my car was running well and the replacement of my condenser meant that my air conditioning would work properly.

Service

When I arrived to collect my car, the receptionist seemed to be on a personal call and told me to sit in waiting area. After waiting about 15 minutes, another man came in to collect his car and was seen before me and I had to stand up to be noticed.

Service

Always a great service

Service

Ordered efficient and welcoming visit from beginning to end.Customer satisfaction is successfully number one for the Dealership.

Service

Nothing to complain about

Service

Very satisfied. Salesman Luke Day was very helpful and willing to help in any way he could.

Service

This was the second tome we have had the winter wheels changed on my wife's car and the second time she has driven away and the tyre pressure warning lights came on. She had to go to a Kwik-Fit this time to get the pressure adjusted.

Service

No charge for hire car. My car returned very clean. Before any expense carried out a phone call to agree.

Service

Easy and quick appointment booking. Work carried out to schedule. Courteous and helpful staff. Only downside - the only place to work that has power sockets, has the least comfortable stools in the world, and the comfy seating has no power.

Service

All went to plan.

Service

Incorrect car booked in ,owner of my other car which I had sold called when service was complete whilst I was waiting in reception .Only when he called my mobile after he had picked up a message did I know car was ready.No one went thru the service.

Service

All ok

Service

Very proffessional, efficient and courteous

Service

Have always had a good service.

Service

Although I had allowed an extra 30 minutes waiting time, the regular service/wash wasn't finished until over an hour late.

Service

Friendly and professional service throughout

Service

Good service and with a smile. Courtesy car could have done with having some fuel in it and a recognition that a recall program was costing me time I would otherwise have chosen to use elsewhere.

Service

Had to keep my car over night with no car and did not book me a taxi in time for when i finished work and didn't even get me one for the next morning so left stranded

Service

see 4 below

Service

Confusing information over the phone - I was told they had freed a seized brake nipple, then that they could not, yet charged for brake fluid change. I was promised written report by post - it has never arrived. Chased twice, got it 2 weeks late

Service

Completed service as required

Service

Everybody I spoke with on the day or over the phone have been great however, changing two tyres did take 1hr & 40mins! But this is no fault to the staff.. possibly you need to recruit more?

Service

The dealership staff at Dick Lovett are always helpful and keep you informed

Service

Because (as ever) they were really knowledgable and helpful

Service

The reception staff could have been more attentive upon arrival instead of chatting among themselves. It is not clear which is the service desk and to whom one should be addressing oneself, hence the importance of the receptionists upon arrival.

Service

It's always a pleasure to visit. We waited while the service was carried out and the staff made sure we were looked after. Reception staff are always very welcoming and helpful

Service

I've been taking my 3 series touring(s) (this is my third) here for over 10 years, and have always found them to be professional, personable and effective.On this particular occasion, I feel that Scott and Ian really went the extra mile

Service

Very impressed, made it very easy

Service

Fault fixed post warranty at no cost to me, but this should have been picked up at the end of warranty check. Oil leak was only picked up when roof bar pain was replaced due to paint peeling off

Service

Air conditioning recharge was included in the bill when I picked up the car. This was never requested, authorised or even discussed. Refused to pay for it and taken off bill. I wonder how often they make this 'mistake'.

Service

I was suppose to be picked up from town to collect my car at the end of the day but was forgotten about. I had to chase you.I asked you to look at my floor mats but no one did.Other customers told me they gad been waiting an hour for their car.

Service

The staff could not have been more informative or helpful

Service

Appointment straightforward. Information provided was clear.

Service

Quality garage with quality staff.

Service

Excellent. From how polite everyone was to the hassle free experience.

Service

Helpful friendly staff, efficient service

Service

All work carried out and able to collect car a couple of days later.

Service

Was completely happy couldn't fault it

Service

Good alriund service

Service

I receive a corteous, professional service. Pleasing showroom/reception environment.

Service

VERY POLITE AND HELPFUL., OVERALL CUSTOMER EXPERIANCE WAS EXCELLENT

Service

The service team are always excellent. Everytime. They make it a pleasure to own the car

Service

Ian (sorry could not remember surname) went to great lengths to ensure I was fully satisfied with the outcome following I a recent X1 purchase and unwanted tyre noise. Ian exemplifies the BMW Customer Service experience and personal commitment.

Service

More than happy with Service department but not so with Sales

Service

Fault rectified. All is now good. Longer than expected wait for curtesy car. Opertunity for BMW to promote their products with curtesy car but was given 1 series 116d.

Service

Service desk staff Russell always helpful and friendly

Service

From the start, all personnel were friendly and welcoming. The technical staff were professional and responded positively to the issues that I raised. However, the issues still remain, and whilst they don't pose any safety problems they are annoying.

Service

Good reception arriving & service staff were polite. Reason for being there was as a final vehicle health check at end 3 years.At my request, an MOT. The vehicle was FAILED by the technician, 2 rear tyres being unacceptable. It had done 800 miles!!

Service

Excellent and professional customer service by your staff.

Service

Very professional service advice

Service

No hassle good replacement car

Service

Excellent service as always

Service

11.15 Diagnosis, 12.30 job complete with car wash included!!!!

Service

easy to make an appointment to time it suited me, would have like to been offered collection service

Service

Good customer service. Didn't get completely satisfied as the cleaning of the inside of car could have been better.

Service

Boot mat disappeared. Service (Ross?) has checked valet dept but has had no joy.I have left it with him to investigate and he appears to have taken this minor issue on board.

Service

I picked up the car and it still had a warning likght on it. I was told this would go off within 5mins. It didn't. Left me with quite some sorting out to do.

Service

Courteous staff. Work done on time. Car cleaned internal/external without request.

Service

Job was done to a high standard

Service

The handover of the vehicle post service was very brief, minimal explanation as to what had been done to the car. I discovered the next day that the service repair reminder on the dashboard had not been reset, so it still tells me a service is due :(

Service

Staff were easy to deal with and dealt quickly with queries, however it took almost a month for the required part to come into stock.

Service

I was made to feel very welcome. Car service was completed in a timely fashion & whilst I was waiting, I was well looked after. Many thanks

Service

Very good service

Service

see 3 below

Service

In January I tried to connect to the service hotline and was put on hold with no answer for 5 minutes both times, it was a Saturday

Service

On leaving the fault was still evident, much to the embarrassment of Scott on service reception. The fault was later resolved. A few days later I found some of the interior trim in the boot with its fixings.

Service

Very satisfied

Service

Great service and will be getting next car with you

Service

Problem diagnosed swiftly although the solution was to prove to be costly. As I adore the car I went ahead with the repair.

Service

seamless experience.

Service

Excellent service from Mark Norten - Top rate.

Sales

From the outset, I knew that the 5 series Tourer was my desired choice, and throughout all stages, from conversation with the sales executive well before the model was released to the day I took delivery, I always felt welcome and looked after.

Sales

Luke made everything easy and straight forward

Sales

Everyone was so helpful and friendly made the car sale so much easier and straight forward great salesman Luke Day.

Sales

I thought the service provided by Simon Costello was excellent. He was very informative and clear he couldn't do enough for us.

Sales

very good service and communication

Sales

The person I dealt with was friendly, patient, courteous and competent. There was, however, a glitch over receiving the car within the time promised (between 7 and 10 days). It finally arrived after 17 days. The problem could have been sorted earlier

Sales

Good deal. Excellent and efficient, but personal and relaxed process.

Sales

This is my fourth BMW purchased from Dick Lovett in Swindon and they always look after me.

Sales

We went back to Dick Lovett Swindon (even though it is not our nearest BMW dealer) as they show real interest and provide great customer service.

Sales

I got the vehicle I wanted and a deal I'm happy with.

Sales

Really great service, and I have got a great car!

Sales

Excellent service from Luke Day

Sales

attentive and good deal

Sales

Really happy with everything, received great support from Mark in choosing which car suited my needs, as well as helping meet my budget, and keeping me regularly updated with progress once I'd purchased the car

Sales

Gareth Jones was patient, knowledgeable, helpful and a pleasure to deal with. The delivery of my car was well organised.

Sales

Luke Day made this a satisfying experience and I will continue to use Luke again. We will be purchasing a new car within the next 6 months for my wife and will be looking forward to leasing with Luke in the near future. 10/10

Sales

The process was well organised and easy. Deadlines were met and sales staff helpful.

Sales

Excellent service from start to finish - really happy with how I was treated.

Sales

Excellent al round

Sales

Communication was brilliant, well looked after. Quick sale. Whole process was very smoothLuke Day, the guy I dealt with was fantastic

Sales

Good all-round experience

Sales

Good service, not pressured into buying, just given available information. Very prompt action taken on all aspects of the purchase, including part exchange, finance, and delivery of new vehicle.

Sales

Good communication, fast responses and efficient service

Sales

I was informed about every detail with regard to having the new car in my possession.

Sales

I was always made to feel welcome, any questions I had were answered promptly and with knowledge and the Salesman I dealt with was always curteous

Sales

The experience from start to finish was great, our Sales person Luke was great.

Sales

As always we were very well looked after by Luke Day

Sales

Luke was fantastic - and I ended up with so much more than I went in for! I went in to buy a 118i 1 Series and came away with a M140i. He was also very patient with me as I was nervous about an automatic - I'm converted!!

Sales

Luke Day is so professional, allowing one to take time to decide and discusses all the options also tasking time to understand fully our needs when we purchased the new car.

Sales

They found the car I wanted with the spec required and more. They solved problems and kept me informed about the changes to collection at all times.

Sales

No Fuss very easy to discuss sensibly with no pressure from either side

Sales

Fantasic customer service from Richard, no hard sell, kept me informed weekly on progress of the car from build to delivery. He actually called me 6 months after previous contact with details of BMW promotion otherwise i'd never have purchased.

Sales

I was made to feel at ease and was treated as a valued customer. The staff made me feel special for the day.

Sales

Friendly and effiy

Sales

From start to finish every item was dealt with perfectly. Exact specification was met without any problems at all.

Sales

I had an excellent customer service . The staff are very friendly. Made me feel comfortable.

Sales

Because I found David Seal at Swindon was very helpful and informative on the X1 on the test drive and on choosing the right model.

Sales

Good effort searching for the best car. Car delivered on time and well presented.