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Booked in for Last Track service, all completed promptly while I was able to wait in the showroom.
Very smooth professional service
I have been a custoner of BMW Duck Lover for 9 years and have always bee more than satisfied .
From arrival at, and departure from Dick Lovett Swindon I was treated with respect by friendly and knowledgeable staff.Although my car only required an MOT I was made to feel that, as a BMW owner, my custom was important to them.
I turned up at the wrong service centre!. I was booked in for an MOT at BMW Newbury and went to Swindon.Your service centre person changed the booking and I had my car MOT'd the same morning.
As always, great service
The car stunk of smoke when it was returned. They had cleaned the car without asking and it was done so poorly. I am hoping this was a one off .
I had no problems whatsoever.
It was recommended that I in the near future should look at replacing my rear tyres, there was no pressure to do them there and then and a quote was provided with the invoice. As a result I am much more likely to return to have them replaced at BMW.
Everything was organised quickly and with minimal disruption to my day, and the car wash was much appreciated.
I rated the service good because I was provided with a courtesy car and was advised of the additional work that needed doing. I also received helpful and friendly advice.
Job finished at quoted price and on time.
communication on vehicle progress was poor and reception very busy. 2 staff when should have been 4 so long wait time
Work completed as explained.
Great service, comfortable surroundings and exceeded expectations.
My maps had not received the automatic free update I believe I was entitled to. The engineer confirmed that the auto update doesn't work on my model so I asked what could be done i.e. USB update? I was told to write in!
They explained how much it would cost, dealt with questions well.I worked whilst waiting for the car. The facilities are not great. Noisy
Everything completed although did overrun timescale quoted
Because I was
Quick service and great environment to work whilst waiting for you service. Also during visit I decided to purchase a new car.
I've been a DL customer for fifteen years or so and the quality of service has been high throughout. In this case, they fitted me into a crowded schedule, the staff are as warm as ever, the cost is reasonable and they cleaned the car inside and out.
4.5 for not having a courtesy car for the whole time but appreciative of having one at all at such short notice!
Service staff were expecting me when I arrived and were fully briefed on the work that was to be done to the car. Work was carried out within the timescale advised and cost less than estimated!
Was told they shut at 6pm. Arrived at 5.25 and was told that the staff in workshop finish at 5.30 so couldn't fit new tyre, which had a puncture. I was told get here before 6pm and we can do it, and we have the tyres in stock. Wouldn't do it
dealer phoned back promptly with accurate estimate as peomised. car the booked in for work. car ready on time as promised.
Service done in the time given, staff courteous and helpful
Work done quickly and car valeted.
Very simple. Able to book specific time for service. Completed on time
I confirmed the tyre that I required the day before yet some how the wrong one was ordered When it was supposed to be done it took far longer (I was told to be at the garage for 9 yet had to wait till 11.30 to leave)
Charming and efficient staff who do their respective jobs correctly
Ian handled my queries promptly and I felt I was being listened to when I had concerns.
I did not have to wait long to get my car booked in.The Service Advisor (Matthew ?) was very polite and efficient keeping me updated on progress throughout he day.
Outstanding experience from the moment I walked through the door. Everybody was really nice, well presented, smiley and made me feel totally at home. I do love visiting the showroom!
Excellent customer service.
They were very very helpful, considering my request was short notice
Fixed the problem and cleaned the car when they said they would. Made very welcome on arrival
Already done re my visit to your Swindon garage on the 16th December 2016, this on another survey I was sent, disappointing that you feel the need to send another survey shows your not very efficient. I was not even sent a reminder re my 2016 MOT.
All questions answered. No issues. Friendly team
Tyre change, wiper blade renewal and valet all completed as requested and my car made avalable at the time required.
Service book not completed as requested. A return visit was necessary to have this done. Otherwise all O.K. , including delivery and collection of the car.
I visited to have my new car fixed, the window and door opening mechanism had lost its setting and needed replacement. This was fixed but my drivers door interior had been scuffed and damaged during these works ! Therefore another visit to BMW.
Booked in to also get a new tyre fitted due to puncture. I was assured the tyre would be at Dick Lovett the next day. It was not and I was not told this until after I had dropped the car off. It was not fitted until two days later.
All was quick and easy booking my car in for a Monday morning, but I mentioned on the phone that I'll drop it down on Sunday but wasn't told that you're not actually open & didn't have an envelope to put key in drop box so may need envelopes on wall
As always the Dick Lovett's team are always courteous, always professional.
Just can't fault the service
Appointment made and team were waiting. Service completed in time promised whilst I used the facilities provided.
Everyone was helpful, efficient and super professional.This particular BMW dealership is a very high quality operation which is why I have used them for many years (>10 years) & brought in many new customers from my network. Top class!
Everything as expected
Very quick and pleasant experience at the showroom, allowing me to work at the premises.
Fast and efficient
Car serviced while I waited with no delays
Service completed quicker than I was expecting, for a reasonable price. No complaints
The items i asked about all fdealt with.
At first I was not satisfied. I commented on the initial survey and was dealt with by a manager who sorted out the situation. Its a good indication of a company's commitment to its customers that when something goes wrong it is dealt with well.
Winter wheels fitted in c 1hour as promised. Good waiting area.Car well cleaned outside and inside which was a bonus. Excellent value.
Good service and explanation
Nothing was too much trouble. Completed on time and courtesy car provided. Couldn't ask for more.
a request i made (please change the wiper blades) both on the phone prior to the day and also on the day, was not done when I came to collect the car. The chap I picked it up from though was great and went and fitted them himself
The staff were helpful and kept me informed
My car came in for a service and a recall (isofix), the service was fine, but despite calls and messages regarding the recall fix, it was not completed and no one told me until I collected. This required a subsequent booking in to get the work done.
Dropped the car off without an appointment and the problem was solved in a few hours.
I had two new tyres fitted and was fitted in as soon as possible with no prior booking. Staff were friendly and helpful.
The service was absolutely to the level I have come to expect over the years that I have used Dick Lovett.
Great customer service, clear information given, friendly advice, everything done on time and no problems at all
Car was dealt with in a prompt and efficient way.
Issue was resolved with a minimum of fuss although had to wait for the following day for a part to be available. Was given the option of returning with my car the following day or leave overnight.
They combine efficiency with a personal and friendly approach like no other dealer I know
Great service form the guys on service reception...
There is nothing you could have done to further improve my satisfaction.
Easy to book appointment and car was collected and returned on time.
I took my car in as I had a brake rubbing noise from the rear was told the cause was non standard Bmw brakes fitted they had only done 2500 miles.New brakes fitted £450 bmw ones 300 miles and same noise back brakes rubbing!!!
Very happy. the whole experience was clear and enjoyable. Thanks to our salesman David seal.
Staff were very helpful, particularly Ria Weetch.
Nick Cook explained everything to me in great detail and answered all my queries, his knowledge was outstanding.
Very great service.
The sales executive who dealt with my purchase was extremely competent and professional during the entire process from determining the vehicle specification to final hand over.
The staff at the BMW centre were very attentive and the overall atmosphere was good
Through the whole process the sales team were efficient and polite. Everything was explained to me and went through smoothly.
The service was superb. I now own three BMW cars: one for my wife (Z4), one for my son Harry (1 Series) and my own (6 series).The cars are simple beyond compare and the service is wonderful.You have a very satisfied and loyal customer.
Nick was very efficient and responded quickly to our enquiries throughout the process.
I found the staff to be very helpful and informative.
Richard Macklin is a very affable, knowledgeable salesman.
The treatment that I received was superb.
Exceptional help, support and advice at every stage
Very impressed with the service. Didn't try to hard sell me the product which in turn didn't scare me away. Managed to come to an agreed price that I feel both I and the dealer ship were happy on. Very happy with the hole process and Vehicle
Mark Norton was excellent
My fourth purchase from Dick Lovett and they lived up to their high standards again.
Treated us as individuals and nothing was too much trouble. Receptionists very welcoming and sales staff only too willing to meet our requests.
All relevant questions answered in a non pressured,constructive manner
David was totally sincere, answered all my questions carefully and with consideration......buying a new car is a huge commitment, David showed complete understanding
Flexible regarding collection of new vehicle.
Very professional service. Good information and a nice environment to be in.
Very helpful and efficient staff, in a fantastic modern showroom.
Everything was carried as expected. Nothing was a problem.