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Charming and efficient staff who do their respective jobs correctly
Ian handled my queries promptly and I felt I was being listened to when I had concerns.
I did not have to wait long to get my car booked in.The Service Advisor (Matthew ?) was very polite and efficient keeping me updated on progress throughout he day.
I confirmed the tyre that I required the day before yet some how the wrong one was ordered When it was supposed to be done it took far longer (I was told to be at the garage for 9 yet had to wait till 11.30 to leave)
Outstanding experience from the moment I walked through the door. Everybody was really nice, well presented, smiley and made me feel totally at home. I do love visiting the showroom!
Excellent customer service.
They were very very helpful, considering my request was short notice
Fixed the problem and cleaned the car when they said they would. Made very welcome on arrival
Already done re my visit to your Swindon garage on the 16th December 2016, this on another survey I was sent, disappointing that you feel the need to send another survey shows your not very efficient. I was not even sent a reminder re my 2016 MOT.
All questions answered. No issues. Friendly team
Tyre change, wiper blade renewal and valet all completed as requested and my car made avalable at the time required.
Service book not completed as requested. A return visit was necessary to have this done. Otherwise all O.K. , including delivery and collection of the car.
I visited to have my new car fixed, the window and door opening mechanism had lost its setting and needed replacement. This was fixed but my drivers door interior had been scuffed and damaged during these works ! Therefore another visit to BMW.
Booked in to also get a new tyre fitted due to puncture. I was assured the tyre would be at Dick Lovett the next day. It was not and I was not told this until after I had dropped the car off. It was not fitted until two days later.
All was quick and easy booking my car in for a Monday morning, but I mentioned on the phone that I'll drop it down on Sunday but wasn't told that you're not actually open & didn't have an envelope to put key in drop box so may need envelopes on wall
As always the Dick Lovett's team are always courteous, always professional.
Appointment made and team were waiting. Service completed in time promised whilst I used the facilities provided.
Just can't fault the service
Everyone was helpful, efficient and super professional.This particular BMW dealership is a very high quality operation which is why I have used them for many years (>10 years) & brought in many new customers from my network. Top class!
Everything as expected
Very quick and pleasant experience at the showroom, allowing me to work at the premises.
Car serviced while I waited with no delays
Fast and efficient
Service completed quicker than I was expecting, for a reasonable price. No complaints
The items i asked about all fdealt with.
At first I was not satisfied. I commented on the initial survey and was dealt with by a manager who sorted out the situation. Its a good indication of a company's commitment to its customers that when something goes wrong it is dealt with well.
Winter wheels fitted in c 1hour as promised. Good waiting area.Car well cleaned outside and inside which was a bonus. Excellent value.
Good service and explanation
The staff were helpful and kept me informed
a request i made (please change the wiper blades) both on the phone prior to the day and also on the day, was not done when I came to collect the car. The chap I picked it up from though was great and went and fitted them himself
Nothing was too much trouble. Completed on time and courtesy car provided. Couldn't ask for more.
My car came in for a service and a recall (isofix), the service was fine, but despite calls and messages regarding the recall fix, it was not completed and no one told me until I collected. This required a subsequent booking in to get the work done.
Dropped the car off without an appointment and the problem was solved in a few hours.
The service was absolutely to the level I have come to expect over the years that I have used Dick Lovett.
I had two new tyres fitted and was fitted in as soon as possible with no prior booking. Staff were friendly and helpful.
Great customer service, clear information given, friendly advice, everything done on time and no problems at all
Car was dealt with in a prompt and efficient way.
Issue was resolved with a minimum of fuss although had to wait for the following day for a part to be available. Was given the option of returning with my car the following day or leave overnight.
Great service form the guys on service reception...
They combine efficiency with a personal and friendly approach like no other dealer I know
There is nothing you could have done to further improve my satisfaction.
Easy to book appointment and car was collected and returned on time.
I took my car in as I had a brake rubbing noise from the rear was told the cause was non standard Bmw brakes fitted they had only done 2500 miles.New brakes fitted £450 bmw ones 300 miles and same noise back brakes rubbing!!!
Would have been 5 out of 5 as the service team were outstanding but my appointment had not been logged so the contact team lost the marks
Told MOT would take approx. 75 mins. but it actually took closer to 135 mins because I was left sitting at least 20 minutes after car had been delivered back to the parking bay. I was then told AFTER this time car should have also had minor service.
Richard was helpful and informative without being obtrusive or pushy when we purchased our BMW
A good experience throughout
They provided all the information that we needed to know and kept to there times ,the job on the car was completed to my fullest satisfaction and they even cleaned the car which in my book goes a long way .
Overall service was excellent but I was a little disappointed at the cost for replacing 2 rear brake pads
Very helpful staff
The work took a little less time than estimated than originally stated, which was good. As was the standard of the work and the condition of the vehicle on handover. But I was not expecting the large bill. Similar work on our BMW mini was much less
Good reception, good facilities, kept well informed and the car returned clean & tidy
Quick and effecient
Friendly and professional.
From booking to arriving and handing over my keys everything was straight forward. car returned cleaned with everything explained what was done by assistant who was very knowledgeable.
Everything organised and relaxed and completed as expected.
Job took less time than expected and car beautifully clean afterwards.
car collected and returned on time
The service was pleasant polite and proactive
MOT done quickly with very pleasant environment to wait in.
Very organised and professional.
Had a punctured RF Tyre on the morning of our holiday. Dick Lovett Swindon had the tyre in stock and were able to fit it as soon a we were able to get to the showroom. That was great service appreciated by all of the family
Always a fantastic service. The service manager got my car in in less than 2 working days after I had kerbed a wheel. Finish of the job was perfect, the car was clean and as always, the staff we brilliant.
Great environment with a wide range of vehicles. Knowledge and professionalism of staff very high.
Excellent service from Scott.
The whole experience from the initial phone call informing me about the service to arriving to drop the car off was absolutely superb. All the staff at Dick Lovett BMW Swindon are second to none, nothing was too much trouble. Thank you.
Promptly booked in when issue arose. Good communications, timely service and supply of a courtesy car when unexpected problems arose. Very good.
Job completed on time and car well cleaned before returning.
Excellent service thankyou brian
friendly, easy, quick, no problems, inexpensive, clean car as a bonus
Not 5 stars as had to wait 20 minutes to have my car returned to me when I could see it sitting on the forecourt following the service.
I had to push to have the car looked-at sooner rather than later, as I needed transport and none was available for a while. After suggesting 'perhaps a demonstrator', something was found.
Service was completed and car cleaned to an excellent condition in the time given by service coordinator.
It took four visits to resolve the problem. The service was great (much appreciated) but I just find it incredulous that for a starting problem the last thing apparently checked was the starter motor and the battery. Their repair solved the problem.
Even gave the vehicle a clean!!!
Richard Macklin is a very affable, knowledgeable salesman.
I found the staff to be very helpful and informative.
The treatment that I received was superb.
Exceptional help, support and advice at every stage
Very impressed with the service. Didn't try to hard sell me the product which in turn didn't scare me away. Managed to come to an agreed price that I feel both I and the dealer ship were happy on. Very happy with the hole process and Vehicle
Mark Norton was excellent
My fourth purchase from Dick Lovett and they lived up to their high standards again.
Treated us as individuals and nothing was too much trouble. Receptionists very welcoming and sales staff only too willing to meet our requests.
All relevant questions answered in a non pressured,constructive manner
David was totally sincere, answered all my questions carefully and with consideration......buying a new car is a huge commitment, David showed complete understanding
Flexible regarding collection of new vehicle.
Very professional service. Good information and a nice environment to be in.
Very helpful and efficient staff, in a fantastic modern showroom.
Everything was carried as expected. Nothing was a problem.
The salesman was efficient professional and looked after our requirements from start to collection of the new vehicle.
Luke was very knowledgeable and provided the right level of sales support (consultative sell rather than being pushy). An asset to the Swindon BMW team
Excellent service, met my needs perfectly
Purchasing my new car from Dick Lovett Swindon was an absolute delight, sales manager Mark Norton was professional, attentive and a pleasure to deal with. All of my interactions with the team there have been extremely positive.
From the first moment of walking into BMW we where welcomed and given intelligent, thoughtful and precise information by Ria our sales manager.
We were welcomed into the Centre but did not feel pressurised. The salesman (Mark Norton) engaged with us and answered our questions. Although they did not have a demonstrator in the X3 35d spec they did have a used car which we we able to drive.