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This box isn't big enough to fit all of the story in - I don't feel that we were looked after very well - and a new fault appeared as I collected the car. The cars clock wasn't set when picking it up either #lackofcare
The price charged for the oil was outrageous. It was more than double the retail price. Basically you are ripping customers off.
Everything went very well
Good service, fast and helpful
Staff friendly and efficient
Issue not yet resolved.
A part was replaced without asking first.
Very Good customer service.
Generally all good: just a slight displeasure at not being told about all of the work undertaken, including technical update. We do like to understand our cars!
The guy who I dealt with on service day was lovely. Unfortunately my car was returned to me with a broken boot lid...When I returned the man who I dealt with that day was no so pleasant.
I was pleased with the service I received because I was kept informed of all issues through the day. There was no bill shock and the expiration warranty check worked well too. Car was valeted very well too.Great customer service, thanks!
Everything went as expected, the staff were friendly and courteous.
Very friendly staff who offered additional options to assist me getting to work
I was not made aware the car required welding to the ISOFIX seats so was not prepared to leave the car all day, although this was cancelled due to the AC part not arriving.On second visit car was not cleaned, also small chip to edge of door
No problems experienced.
Always an easy and effective service. This time no exception.
I was disappointed that the validity of my service pack was questioned when I initially arrived for the service. I was told that they had to check with BMW before they could confirm that the service would be covered. This was finally resolved.
Great service as always
I have said everything in the above answer
Great service and nice environment to sit and do work while I waited.
My issue was dealt with promptly
Good communication and fast service.
My service plan had expired by just 3000 miles, so could have been booked in earlier to avoid me paying for a full service. Got the car back and the light shows another one is needed in 3200 miles? Couldn't this be done at the same time?
Having dealt with nearly every different customer facing department at Dick Lovett Swindon I have been impressed with consistent levels of high customer service across multiple different teams; including Matt in Parts, Tom in Service & Derek in Sales
We weren't told of a required modification to Isofix mountings: the work took an extra day. An engine service was carried out, although we agreed that it would be done at a later date. There was a scratch on the car which I'm sure wasn't there before
Good customer service from all the staff.
Nothing to complain about. Would have been nice if there were some gluten free biccies in the coffee area :)
Very efficient and friendly service from all staff seen. Full information given concerning work required with pricing.
They could not have done more to ensure everything was covered
I paid £435.00 for a full service, the window fluid was low, would of been nice if BMW topped it up, I would of paid for it, also car wasn't as clean as previous times.
very helpful and professional staff
Took longer than estimated and was sat near desks where lots of customers were complaining. Could hear everything. 4 out of 5 customers were not happy.
Before I left I asked the sales rep has the log book had been filled out. His reply was "The technician would have done that". Yet again nothing has been filled out and my log book is empty. All work has been done by BMW and I have no evidence
Excellent service and like the addition of dropping me off at work so I didn't need to wait and cleaning the car too
My car was in for a recall, end of warranty check and mot. When it was returned it hadn't been reset on the computer or time clock , it was also not all put back together properly and fingerprints on my oyster leather and around switches on roof.
Easy process stress free
It is always a pleasure to deal with all the staff at Dick Lovett Swindon nothing is too much trouble.
No problems and able to answer any questions.
Only a slight mix up over the amount of time the vehicle was required for held the score down.
Their service culture is the best in the business
All staff members have been fine. But my overall experience has been disappointing
Because i always feel confident that my vehicle wiill be treated with respect and i have never been dissatisfied with the service and personal customer contact i have recieved.
easy process, offered a coffee while I waited for my lift, polite girl on the desk,
I got a time slot which suited me and a courtesy call to inform me when my car was ready to collect
The service was good however a bit disappointed that car was not valeted before handing back as a part of the service we would normally expect.
Service ran over promised timescales.Service book had not been stamped.
had a suspension air bag failure at 40k miles. Now 2nd at less than 50k, don't expect a premium car to suffer a total failure that soon. Repair advice not satisfactory. First refused to change both, second couldn't find a problem but changed anyway!
Punctual, efficient & courteous
easy booking, prompt service, good communications, and car got cleaned!
Service completed quickly & efficiently.
I put my car in for a first service and it broke down within 3 miles of picking it up. I then had to wait 2 hours for a car to pick it up and eventually got a replacement car at 23-00 that day. The replacement car was handled well but not the service
I noticed a fault with the car and popped in on the off chance it could be rectified at short notice. The Swindon team had the required spares and were able to fix the car in just over an hour.
The problem I had was ABS failure. The service advisor explained very clearlywhat diagnostics they would carryout. He then informed me on my mobile whathad failed OSF sensor he informed of the approximate cost of replacement.
Great service in a stunning garage
Took a lot longer to resolve than anticipated.
Faulty air conditioning unit not covered by guarantee
Expected quality service.
Quick service. Tyres changes.
Great reception by service manager but ultimately the problem that it went in for hasn't been resolved
Service and additional work all carried out on time. Courtesy car very enjoyable but no wash or vac provided on my car even though my car was ready at least an hour before I collected it.
Nothing to complain about.
Polite, courteous and informative service.
initial reception was not a good experience.
Very courteous and helpful service advisorModern facilities and friendly staff
Job completed on time and with a good customer experience
Quick check in and service completed as required.
Some slight delay through having to run diagnostics. Otherwise AOK
I originally booked my car in for a service at a BMW centre close to where I work but poor service resulted in changing my booking to Dick Lovett's in Swindon simply because they are always friendly, professional and really good at what they do.
Quick service, helpful, good.
I would normally give a completely satisfied. However when I arrived home I found bits and dust on the back seat which weren't there when I dropped the car off. I assume some bits of trim had been placed on the back seat for safe keeping.
Service was fine but with the back log of work they were not able to clean the car. Service team did give me the option of waiting longer but I chose to not have the car cleaned to save time.
Fast response and easy to deal with.
You were able to accommodate my wishes in an extremely timely manner.
Good service , very convenient collection AND solved my annoying rattle 2x20p pieces skiding around in seat base was driving me nuts! Good work thanks
The kid was done on time and to my satisfaction
The fact that you get a video detailing the work carried out with advisories
The staff were very friendly as soon as I arrived to the moment I left. I had a 45min wait from the time the car arrived back from its service to me to collecting the keys. As I had my laptop with me, I was able to work. Some customers would complain
Couldn't get the car back by 3pm due to a recall which I was not advised about before brining the car in
No problems service was carried out in 1 1/2 hours while i waitedin lounge with a cup of coffee.
Always able to offer me a 'slot' within a few days and always very professional in all elements of the service.
The guys missed the light failed bulb - I had to tell them when I picked up the car. Weren't able to fix the gear shift indicator....
The issue with the sensors wasn't fixed first time so the car had to be returned to have it sorted out properly. In fact it wasn't driven out of the car park before the same warning light reappeared.
Pleasant welcome, very engaged service with a genuine interest in resolving my issue. Plus a lift to work ( which was only a ten minute walk ) having burnt my feet due to a hot British summers day previously - outstanding.
all went as expected, car came back very clean too
My car had been in two days before. It then refused to start with similar/even worse symptoms and many more faults were diagnosed.That always leaves you worrying that the original repair was faulty and/or may have contributed to the new problems.
Friendly and efficient
The members of staff I dealt with went the extra mile to make the best of a very unfortunate situation.
Very polite when greeting me, informative on the process and how long it will take - which it did perfectly !!!
It was very easy and very informative
You dealt with my service very efficiently
Booked in when I needed and the work was carried out efficiently, so I was on my way in a couple of hours. Perfect.....
Mark was a first class representative for BMW, his commutation was spot on always answering my question and was never to pushy. The show room was impressive ,light and classy with the cars on display well placed,
Ria was excellent, she kept contact with me all through the process
Luke Day was as helpful as always,he knows our history and as we couldn't wait until November or December for the car we wanted he found one almost immediately and secured it for us with no problem( we only went to get a brochure!!!)
I was introduced to the car and given clear instructions on how to use the car and it's controls. Then taken on a test drive to ensure I was happy with the information I had received.
Easy to purchase . It was my second BMW so I knew the dealership.
Very good end to end service, comfortable clean and well presented dealership and very helpful sales staff.
I was constantly kept informed and received the car before the initial estimated delivery date.
The overall experience was good from entering reception to the sales rep who was Charlie Galton who looked after us very well.
The only negative comment I have is I wanted to discuss an M2 as well and was willing to go on a wait list, but was told I couldn't only to find out in a discussion with them when coming in to by a body kit that they let someone on a few weeks later.
The sales team were very reactive and were able to provide demo's for test drives at times that were suitable for me. The sales executive that finalised the deal was knowledgeable and supportive throughout the process.
Excellent service throughout the ordering and the delivery period and the collection went smoothly
From the moment I met your reptionists to meeting Ria I was treated with respect, politeness and good humour. I felt valued and to be honest ... valued. Sincerely. At no other agents .... and I visited 5 .... did I get anywhere near to this.
From initial contact to handover of my vehicle Thomas Reynolds was outstanding in all my meetings and thoroughly explained every aspect of my new car could not have wished any better service and his manner was so pleasing well done.
Purchasing process was very relaxed and smooth. I was made to feel a valued customer. The only issue was a problem with the bonnet catch which should have been picked up in the pre-delivery inspection.
The whole process went smoothly and obviously to my satisfaction as I bought a BMW for the first time in my life !
Very helpful always wanted to please the customer where possible did what they said they would
Luke was excellent
nothing was too much trouble, every request was met
having bought new cars before I found the experience at BMW surpassed them all. The staff made us feel welcome & nothing was too much trouble for them. Gareth was very knowledgeable about the car & took us on a couple of test drives.
We had no problems & were reassured throughout the purchase process
Excellent customer Service, constantly updated and advised of car delivery etc.
I work in an office that promotes continuous process improvement so I'm always looking how to make things better. My experience was so good I didn't look for any!
Kim Williams did an exceptionally good job.
This was my first experience of buying a new car and it's my first BMW. Ria at Dick Lovett BMW Swindon made the whole experience a most pleasurable experience. Also the rest of the staff were very friendly.