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ABOUT Dick lovett Swindon

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i Memphis Design with a special edition.

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BMW i3 Service Inclusive

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The BMW 2002 Hommage

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The New Dick Lovett Swindon

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BMW to preview i8 Convertible at the Consumer Electronics Show 2016

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New Competition Package for the BMW M3 and BMW M4.

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Introducing the new BMW M2 Coupe

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The new Dick Lovett Careers website is now live

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the Team

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Tom Sutton

Head of Business

John Pengilley

Sales Manager

Ian Bird

Service Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

Tom Reynolds

Retail Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

After 5 years broken back spring. Customer disappointed that the other side went.

Service

All of the family was looked after very well when looking for the cars and all the help came from Luke Day a great person to deal with would recommend him to anybody.

Service

While my BMW was at their premises it was washed and valeted for free!!

Service

Everytime we have visited whether for service or parts it’s always met with a smile think it’s more to do with my 2 bulldogs thou but it makes a difference to me as my bulldogs are my family.

Service

Work completed on time

Service

They did everything they said they would do, and they did it in a friendly manner too!

Service

Friendly, job done well at price expected. Technical competence of front office staff could be improved but made up for by positive attitude and getting it all right in the end

Service

Nothing was too much trouble. I took the car in for a recall check but while there I mentioned a problem with connected drive. Dale went through things with me and even bought his own BMW to check his connected drive.! Nothing was to much trouble.

Service

All good, and an error during the Mot that necessitated a longer wait was suitably compensated.

Service

no drama everything as expected

Service

Everything I asked for was completed with other information supplied that I hadn't considered.

Service

Nice people and helpful

Service

No problems encountered

Service

Nothing seems too much trouble, the staff are very friendly & easy to deal with, and they are extremely knowledgeable about our cars.

Service

Very easy pick up and drop off and very clear about what was being fixed/looked at on my car

Service

See above

Service

The service person is clear and explicit on what will be carried out and how long it will take if time is an issue.

Service

Quite happy just needs a little more organisation

Service

The work was completed ahead of the estimated time and I was notified when the vehicle was ready for collection. The staff were courteous and professional.

Service

The Adviser, Scott, did everything possible to help me leave the Service Desk with all my concerns satisfied.

Service

The service staff were efficient helpful and friendly

Service

No issues

Service

Fantastic people always smiling, helpful and polite - a pleasure to be associated with.

Service

The process was easy, and I was well attended to

Service

Problem found and then sorted

Service

The car came back immaculate, with all issues sorted.

Service

Quick and efficient

Service

I sat and waited and was able to peruse all the new cars in the showroom and outside. The girls were frequently asking me if I wanted another coffee so I was treated well.Unfortunately for you I am not in the market for a new car yet!

Service

They did the job well.

Service

Courtesy car has been pre-arranged, but wasn't available when I arrived to drop my car off. This was dealt with through offering a lift, which was fortunately all i needed that day. The dealer did follow up to apologise afterwards.

Service

Staff very helpful, knowledgeable and very welcoming.

Service

As above

Service

Fitted me in at short notice. Good communication and very helpful arranging my car dropped off.

Service

Firstly I was grateful to have the fault pointed out to me and satisfied with the way it was dealt with

Service

Friendly professional staff but I could not find the car I want at the right price. Sometimes it is just a case of right car right time but in this case we could not strike a suitable deal.

Service

Great efficient staff

Service

good service

Service

I have always received excellent service.

Service

Satisfied but will have to go back to the service after a buzzing sound appeared in the front passenger door after a part was changed at the window due to squealing.

Service

Reliable and truthful

Service

Completed as promised in ninety minutes

Service

All work was completed in a timely fashion and staff were friendly and helpful.

Service

Car was looked at by lunchtime that day and I was fully informed when it was ready for collection.It's always nice to get back a clean car!

Service

Service completed with minimum effort for me.

Service

Quick and efficient

Service

As above and fruendly staff tigether with flexibiluty alliwing me to fit it in at a time to fit with my lifestyle.

Service

Good facilities, good communications, and friendly, professional approach .

Service

Drinks machine out of order, and although i watched many members of staff getting cups of coffee, i wasn't offered one despite sitting next to the machine for 2 1/2 hours.

Service

Friendly staff and professional service

Service

Read above

Service

The service lady, Hayley Smith, was readily available, very efficient and very helpful.

Service

No problems with the paper work, I didn`t get any so nothing to file that's good.

Service

I needed to go back again for problems to be resolved but staff were most apologetic and went out off their way to resolve all the problems.

Service

BMW cars are high quality, good to drive and reliable.

Service

Service was completed to my satisfaction.

Service

Efficient and friendly

Service

Easy to book, accommodating and good on site facilities

Service

Never any problems. Have used the dealership several times now. We were very pleased to discover this dealership, as we have encountered much poorer service elsewhere in the BMW UK network.

Service

Prompt attention on arrival kept informed and car repaired and washed

Service

First class service quality people.

Service

The work carried out was first rate, but yet again car was supposed to be cleaned inside and out but wasn't

Service

Everything was done as asked and the car came back gleaming

Service

Very efficient

Service

as per the above.

Service

Everything was completed that I requested very well we could enjoy are holiday travel with no worries

Service

Very efficient and friendly service

Service

No Problems

Service

They did not reset the service indicator.

Service

The service was carried out at the same time that other work was being undertaken. I suppose the only comment I would offer is that you do not get a post-service check sheet with BMW? It would be nice to have a paper sheet giving tyre depth, etc?

Service

Would have been 5 stars but the air-conditioning service I arranged over the phone wasn't booked into the system so when I arrived there was no record of me calling to arrange it. Fortunately they were still able to fit me in.

Service

Everything was straight forward. Timings quoted were accurate. We got no surprises. We were kept fully informed. I.e.advised when it was found we needed extra work done together with the cost and how long it would take on top of the overall service.

Service

As above

Service

Wouldn't dream of going anywhere else. Great communication from Tom, start to finish.

Service

I have had my issues - niggling issues - however based on my recent experience these seem to have been resolved.

Service

Everyone was friendly and the overall service was very good. I previously visited my local Mercedes garage and in comparison the service I received at BMW was night and day difference!

Service

Good customer service

Service

As above

Service

Friendly, professional and helpful

Service

Same as previous response

Service

The technician explained the work being done on the car during the service.

Service

Everything was to a standard expected from them

Service

There were a few issues along the way, but the way in which the Dick Lovett team approached its resolution made all the difference. The challenges are now a distant memory, and only a feeling of goodwill prevails.

Service

I would like to see the Dealers using digital services to stay in touch. Like tracking the production and shipment of the car,& the paperwork for set up, rather than relying on phone calls or emails from the sales staff and printouts.

Sales

Everything went really smooth. Keep me informed regularly in each step of purchase

Sales

Wasn’t there too long. Quick process and guided through how to use the car very well

Sales

The first finance man we saw could have saved us quite a bit of time by highlighting the zero percent finance offers at the beginning

Sales

Welcoming and knowledgeable staff. Fantastic selection of marquee cars to whet our appetite and the smoothest of transactions I could barely believe it was so easy.

Sales

Again Richard was excellent at providing information and updates. This is the 3rd consecutive car I have purchased from Richard and the 7th consecutively from DL Swindon.

Sales

Again Richard Macklin was great at every stage of the purchase updating me and explaining step by step.Would have been nice to get something as a token for purchasing a new car (have had champagne, flowers and a photo previously with other cars)

Sales

All on time very smooth change over

Sales

Eager to please and very accomadating

Sales

Very good service given by James Burns

Sales

I was able to choose the car I wanted in the colour I wanted, even though the car was not within the Dealership, I was also kept fully informed throughout the process, as to when my car would be arriving.

Sales

I was updated throughout from order to collection. I called with a small concern after collection which was dealt with immediately within the hour.

Sales

Having had BMW's before it was nice to feel that my my interest was important

Sales

I was very impressed

Sales

James Burns was very helpful & always kept me up to date about delivery of the car.

Sales

Great service from Mark who always got back to me quickly, kept me updated etc

Sales

Very helpful sales person (James Burns) who genuinely seemed to care about me as a valued customer and took the time to help and ensure I had all the information I needed. "Thank you James, really appreciate all of the help and great communications".

Sales

BMW GAVE ME THE DEAL I WAS HOPING FOR

Sales

As previously mentioned plus Sales member, Richard Macklin, whom I dealt, and still deal, with was very approachable, kept me fully informed during the whole process and has kept in touch to ensure I'm happy with the car.

Sales

As above

Sales

Our experience was positive from start to finish and all the way through, we can not fault it.

Sales

Our Motability rep, David Seal gave us excellent customer service at every stage of the process, keeping us informed without being intrusive.

Sales

The whole process was seamless. Mark & Tom worked tirelessly to fast track my delivery as they knew I needed it for a family trip. Mark kept me up to speed the whole time with emails and calls.

Sales

Excellent service throughout

Sales

We were kept informed and up to date

Sales

Even when the time to pick up the car for collection was changed this was not seen as a problem

Sales

Everything went smoothly

Sales

It was a great experience, I was made to feel quite special

Sales

Because everything went smoothly and the new controls explained fully

Sales

We told Luke what we wanted & how much we had to spend & he delivered to the letter. He explained the different aspects of the various models & we were kept informed on how things were going throughout.