Loading...

ABOUT Dick lovett Swindon

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW i8 Roadster

Read

Impress with the new BMW Shadow Edition

Read

The BMW Lower Emissions Allowance.

Read

BMW i Memphis Design with a special edition.

Read

BMW i3 Service Inclusive

Read

The BMW 2002 Hommage

Read

The New Dick Lovett Swindon

Read

BMW to preview i8 Convertible at the Consumer Electronics Show 2016

Read

New Competition Package for the BMW M3 and BMW M4.

Read

Introducing the new BMW M2 Coupe

Read

The new Dick Lovett Careers website is now live

Read

ROAD TAX CHANGES 01/04/2017

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the Team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Tom Sutton

Head of Business

John Pengilley

Sales Manager

Ian Bird

Service Manager

Dean Hawkins

Parts Manager

Gareth Jones

Retail Manager

Tom Reynolds

Retail Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

A very smooth process and satisfactory result.

Service

Exceeded my expectations

Service

Very good service

Service

Russell kept me fully informed of progress on my car repairs as it became a little complicated. I was very appreciative of the loan car as it took several days to complete the work on my car.

Service

Been using BMW for many years and it is always a good experience

Service

Mot done and you fitted in a service. Then your reception staff helped me with a non car related issue,. Everything was professional and customer focused

Service

Again very easy to deal with, work carried out very professionally.

Service

The service was carried out in a timely & efficient manner, they kept me informed throughout the service period.

Service

Great service

Service

It is not just the Brand that makes one feel good, it is the people within.Both Lynsey (Service Advisor whom looks after all of my cars) and Ian (Service Manager) will always go well out of their way to ensure I am looked after. Simply 1st Class!!

Service

Both the service and sales experience had been great. Everything went smoothly which is the best thing that can happen.

Service

Booked in promptly, minimal amount of time waiting (whilst working) at the dealership, spare parts were needed which came very quickly, my return visit was completed very quickly and I was able to work in the professional environment.

Service

Always go the extra mile in customer satisfaction

Service

Was advised that the service would take 2 hours, so stayed on site. Actually took just under 3 hours, which would have persuaded me to leave the site, had I known.

Service

Service was prompt and efficient

Service

Always a great service

Service

My answer to question 1 overshadowed any personal satisfaction

Service

They fixed my car quickly and then cleaned it.

Service

Very satisfied

Service

Clear explanation of work done, car was ready on time and immaculately presented.

Service

My car is always treated well and look after and as a customer I am treated with respect and the attitude is always very professional.

Service

The service took longer than anticipated, I was kept informed throughout with apologies for the delay.The service staff were friendly and polite even at the end of a busy Friday.

Service

They treat you as an individual. They are friendly. They are efficient.

Service

... nothing appeared too much trouble.

Service

Quick service and finished before expected

Service

Generally everything is completed to my complete satisfaction. Have just had a problem when the rear brakes were replaced.

Service

Very well looked after

Service

The service department are always polite, keep me informed regarding the progress of my vehicle service and most of all, don't patronise me for being a female with an ageing car.

Service

Efficient and friendly, with more delivery than expectation which is always a great experience. I would have been 'completely satisfied' if the coffee machine was ready to go when the doors open, however in their defence I do start early!

Service

Proactive calls for the service and great service

Service

Dick Lovett garages are excellent.

Service

They actually listened to what my issue was and I felt like they went out of their way to assist me. All of the people I dealt with were extremely friendly and the customer service was excellent.

Service

Collected, work done, cleaned and returned same day with a smile

Service

Very informative about any foreseeable problem.

Service

They could have ripped neck off for new brakes, but didn’t as just faulty sensor

Service

Helpful, and dealt with my problem quickly and efficiently

Service

as above

Service

All staff are courteous, knowledgeable and can be relied upon to take a personal interest in us and our car

Service

As above, I was pleased with the professional way that BMW dealt with my issue and the mot.

Service

Good explanation, kept my car until I was ready to collect

Service

service advisor very helpful and friendly and proffessiona;l

Service

Service was quick and facilities while waiting were exemplary.

Service

Always friendly and helpful - it’s a pleasure going in and you know in advance what it’s going to cost- no nasty surprises. Scott and Russell are great - they go the extra mile.

Service

I was called about 2hrs too early to pick up car and as I had to walk about 2 miles I was not happy.

Service

No complaints

Service

I always feel confident that my car, although quite old now, will be looked after and returned in a safe condition.

Service

Nothing to disagree with.

Service

My vehicle was in for an MOT and i was incompletely satisfied with the observations made during the test i have always had full trust in BMW Swindon and my car was presented back to me in a very clean condition.

Service

All work completed on time

Service

Not enough characters in this box to explain. See box below. No footpath from bmw to the pedestrian crossing. Have to walk on the muddy grass. To and from the dealership

Service

Able to add an mot on at the last minute and staff were very helpful

Service

The service reception was excellent and the problem diagnosed and resolved very quickly. A nice touch was offering to wash the car.

Service

Clear and precise service

Service

So far never been anything but very satisfied with the service I receive at BMW

Service

BMW have been efficient in delivery and could provide courteously car. Took some time to get service slot

Service

It was done functionally well but there was no wow. It would have been great to use the car data to offer advice on future car maintenance and even new car options

Service

The Service section at Dick Lovett could not be more helpful. On this occasion it was Scott who dealt with it all with his usual excellence of care and consideration

Service

As above.

Service

Liked that they asked how I found the service and responded to some feedback I had (was not critical),I had a great relationship with the salesman at Mercedes and generally caught up with him each time my car was serviced. I miss that with BMW.

Service

Exceptional customer service by Scott.

Service

My X1 failed the MOT on a worn tyre and 2 further tyre advisories. Dick Lovett offered to replace the worn tyres (I decided to change all 4) but the cost was almost £900 for modest 18” tyres. I shopped online for 3 minutes and bought for £634 elsewhe

Service

They did everything they said they would do, and in a friendly manner too!

Service

Excellent

Service

Couldn't really be any better. Turn the aircon up a little please as it is rather cool.

Service

The whole process was problem free throughout

Service

Polite courteous service, work completed 1st time and on time

Service

No reason to knock off stars

Service

Very good service

Service

Always take my car there where I got it even tho north oxford bmw is closer

Service

No issues with any part of the service i received

Service

Everything was completed as promised and on time

Service

Well trained staff who know what they are doing and always courteous and professional.

Service

Good staff

Service

Friendly and efficient check in, all jobs done, phone call to me when job done to say my car was ready, use of courtesy car.

Service

Nothing to complain about!

Service

All of the family was looked after very well when looking for the cars and all the help came from Luke Day a great person to deal with would recommend him to anybody.

Service

After 5 years broken back spring. Customer disappointed that the other side went.

Service

While my BMW was at their premises it was washed and valeted for free!!

Service

Everytime we have visited whether for service or parts it’s always met with a smile think it’s more to do with my 2 bulldogs thou but it makes a difference to me as my bulldogs are my family.

Service

Work completed on time

Service

They did everything they said they would do, and they did it in a friendly manner too!

Service

Friendly, job done well at price expected. Technical competence of front office staff could be improved but made up for by positive attitude and getting it all right in the end

Service

Nothing was too much trouble. I took the car in for a recall check but while there I mentioned a problem with connected drive. Dale went through things with me and even bought his own BMW to check his connected drive.! Nothing was to much trouble.

Service

All good, and an error during the Mot that necessitated a longer wait was suitably compensated.

Service

Nothing seems too much trouble, the staff are very friendly & easy to deal with, and they are extremely knowledgeable about our cars.

Service

no drama everything as expected

Service

Everything I asked for was completed with other information supplied that I hadn't considered.

Service

No problems encountered

Service

Nice people and helpful

Service

See above

Service

Very easy pick up and drop off and very clear about what was being fixed/looked at on my car

Service

The service person is clear and explicit on what will be carried out and how long it will take if time is an issue.

Service

Quite happy just needs a little more organisation

Service

The work was completed ahead of the estimated time and I was notified when the vehicle was ready for collection. The staff were courteous and professional.

Service

The Adviser, Scott, did everything possible to help me leave the Service Desk with all my concerns satisfied.

Service

Fantastic people always smiling, helpful and polite - a pleasure to be associated with.

Service

The service staff were efficient helpful and friendly

Service

No issues

Service

The process was easy, and I was well attended to

Service

Problem found and then sorted

Service

The car came back immaculate, with all issues sorted.

Service

I sat and waited and was able to peruse all the new cars in the showroom and outside. The girls were frequently asking me if I wanted another coffee so I was treated well.Unfortunately for you I am not in the market for a new car yet!

Service

Quick and efficient

Service

Very simply Richard Macklin at Dick Lovett Swindon.

Sales

I was kept fully up to date with delivery progress of my car

Sales

my dealings with Richard from start too finish were as i said on a very professional but friendly bases and anwsered my questions without having to refer to books or other people, showing a good knowledge of the product he was looking to sale

Sales

Excellent service, i didn't even feel like a sale (well i did part with quite some money) but overall it was focused around my requirements as opposed to forcing a deal through.

Sales

Ongoing support

Sales

James, our salesman made it a pleasant and straight forward process when collecting our new vehicle

Sales

James was absolutely fantastic kept me informed at all times

Sales

Luke was informative and attentive. Assisted us in finding the right vehicle for us

Sales

Kept in touch every step of the way by David

Sales

Perfect

Sales

They could not have been more helpful and all staff were very knowledgeable.

Sales

I think BMW go the extra mile to make you feel valued. The unveiling of the car is a new experience for me, one I liked.

Sales

Luke looked after us very well.

Sales

Phillip was excellent and dealership most helpful in all our discussions and deliberations

Sales

I was very happy with the service i got from Phil Davies in the Swindon Showroom.

Sales

All the questions were answered promptly and fully. We felt our demands were well understood and fully satisfied.

Sales

Very personal service - welcomed like an old friend

Sales

It was made very easy considering the circumstances.

Sales

everything went to plan, good guys to deal with

Sales

I found it easy to understand the options that were available to me all explained by Luke Day.

Sales

A very profession and satisfying experience all round, Luke Day always goes over and above to make the who experience easy and straightforward. Its an absolute pleasure to deal with him and will recommend him to all my friends and family

Sales

Seamless

Sales

Purchased from there before so I know I will get a good customer service

Sales

Got a great deal with every point taken care of. Look forward to purchasing BMW's for many years to come.

Sales

Always great service at Swindon and nick cook handled everything with ease ,nothing was to much trouble

Sales

Even the coffee is good

Sales

I would like to see the Dealers using digital services to stay in touch. Like tracking the production and shipment of the car,& the paperwork for set up, rather than relying on phone calls or emails from the sales staff and printouts.

Sales

The first finance man we saw could have saved us quite a bit of time by highlighting the zero percent finance offers at the beginning

Sales

Everything went really smooth. Keep me informed regularly in each step of purchase

Sales

Wasn’t there too long. Quick process and guided through how to use the car very well

Sales

Again Richard was excellent at providing information and updates. This is the 3rd consecutive car I have purchased from Richard and the 7th consecutively from DL Swindon.

Sales

Welcoming and knowledgeable staff. Fantastic selection of marquee cars to whet our appetite and the smoothest of transactions I could barely believe it was so easy.

Sales

Again Richard Macklin was great at every stage of the purchase updating me and explaining step by step.Would have been nice to get something as a token for purchasing a new car (have had champagne, flowers and a photo previously with other cars)

Sales

All on time very smooth change over

Sales

Eager to please and very accomadating

Sales

I was able to choose the car I wanted in the colour I wanted, even though the car was not within the Dealership, I was also kept fully informed throughout the process, as to when my car would be arriving.

Sales

Very good service given by James Burns

Sales

I was updated throughout from order to collection. I called with a small concern after collection which was dealt with immediately within the hour.

Sales

Having had BMW's before it was nice to feel that my my interest was important

Sales

I was very impressed