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ABOUT Dick lovett Swindon

Find out more about what we do and our team.

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BMW i3 Service Inclusive

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PIECE TOGETHER THE PERFECT CHRISTMAS

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The BMW 2002 Hommage

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Careers at Dick Lovett

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The New Dick Lovett Swindon

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BMW to preview i8 Convertible at the Consumer Electronics Show 2016

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New Competition Package for the BMW M3 and BMW M4.

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Introducing the new BMW M2 Coupe

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The new Dick Lovett Careers website is now live

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The new BMW 3 Series ED Sport Saloon

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The new BMW X1

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BMW 3.0 CSL Hommage

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Andy Murray wins 2015 BMW Open

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Vehicle Technician Vacancy

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BMW at the 85th Geneva International Motor Show 2015

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Discover BMW M Performance Accessories.

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BMW XDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Charming and efficient staff who do their respective jobs correctly

Service

Ian handled my queries promptly and I felt I was being listened to when I had concerns.

Service

I did not have to wait long to get my car booked in.The Service Advisor (Matthew ?) was very polite and efficient keeping me updated on progress throughout he day.

Service

I confirmed the tyre that I required the day before yet some how the wrong one was ordered When it was supposed to be done it took far longer (I was told to be at the garage for 9 yet had to wait till 11.30 to leave)

Service

Outstanding experience from the moment I walked through the door. Everybody was really nice, well presented, smiley and made me feel totally at home. I do love visiting the showroom!

Service

Excellent customer service.

Service

They were very very helpful, considering my request was short notice

Service

Fixed the problem and cleaned the car when they said they would. Made very welcome on arrival

Service

Already done re my visit to your Swindon garage on the 16th December 2016, this on another survey I was sent, disappointing that you feel the need to send another survey shows your not very efficient. I was not even sent a reminder re my 2016 MOT.

Service

All questions answered. No issues. Friendly team

Service

Tyre change, wiper blade renewal and valet all completed as requested and my car made avalable at the time required.

Service

Service book not completed as requested. A return visit was necessary to have this done. Otherwise all O.K. , including delivery and collection of the car.

Service

I visited to have my new car fixed, the window and door opening mechanism had lost its setting and needed replacement. This was fixed but my drivers door interior had been scuffed and damaged during these works ! Therefore another visit to BMW.

Service

Booked in to also get a new tyre fitted due to puncture. I was assured the tyre would be at Dick Lovett the next day. It was not and I was not told this until after I had dropped the car off. It was not fitted until two days later.

Service

All was quick and easy booking my car in for a Monday morning, but I mentioned on the phone that I'll drop it down on Sunday but wasn't told that you're not actually open & didn't have an envelope to put key in drop box so may need envelopes on wall

Service

As always the Dick Lovett's team are always courteous, always professional.

Service

Appointment made and team were waiting. Service completed in time promised whilst I used the facilities provided.

Service

Just can't fault the service

Service

Everyone was helpful, efficient and super professional.This particular BMW dealership is a very high quality operation which is why I have used them for many years (>10 years) & brought in many new customers from my network. Top class!

Service

Everything as expected

Service

Very quick and pleasant experience at the showroom, allowing me to work at the premises.

Service

Car serviced while I waited with no delays

Service

Fast and efficient

Service

Service completed quicker than I was expecting, for a reasonable price. No complaints

Service

The items i asked about all fdealt with.

Service

At first I was not satisfied. I commented on the initial survey and was dealt with by a manager who sorted out the situation. Its a good indication of a company's commitment to its customers that when something goes wrong it is dealt with well.

Service

Winter wheels fitted in c 1hour as promised. Good waiting area.Car well cleaned outside and inside which was a bonus. Excellent value.

Service

Good service and explanation

Service

The staff were helpful and kept me informed

Service

a request i made (please change the wiper blades) both on the phone prior to the day and also on the day, was not done when I came to collect the car. The chap I picked it up from though was great and went and fitted them himself

Service

Nothing was too much trouble. Completed on time and courtesy car provided. Couldn't ask for more.

Service

My car came in for a service and a recall (isofix), the service was fine, but despite calls and messages regarding the recall fix, it was not completed and no one told me until I collected. This required a subsequent booking in to get the work done.

Service

Dropped the car off without an appointment and the problem was solved in a few hours.

Service

The service was absolutely to the level I have come to expect over the years that I have used Dick Lovett.

Service

I had two new tyres fitted and was fitted in as soon as possible with no prior booking. Staff were friendly and helpful.

Service

Great customer service, clear information given, friendly advice, everything done on time and no problems at all

Service

Car was dealt with in a prompt and efficient way.

Service

Issue was resolved with a minimum of fuss although had to wait for the following day for a part to be available. Was given the option of returning with my car the following day or leave overnight.

Service

Great service form the guys on service reception...

Service

They combine efficiency with a personal and friendly approach like no other dealer I know

Service

There is nothing you could have done to further improve my satisfaction.

Service

Easy to book appointment and car was collected and returned on time.

Service

I took my car in as I had a brake rubbing noise from the rear was told the cause was non standard Bmw brakes fitted they had only done 2500 miles.New brakes fitted £450 bmw ones 300 miles and same noise back brakes rubbing!!!

Service

Would have been 5 out of 5 as the service team were outstanding but my appointment had not been logged so the contact team lost the marks

Service

Told MOT would take approx. 75 mins. but it actually took closer to 135 mins because I was left sitting at least 20 minutes after car had been delivered back to the parking bay. I was then told AFTER this time car should have also had minor service.

Service

Richard was helpful and informative without being obtrusive or pushy when we purchased our BMW

Service

A good experience throughout

Service

They provided all the information that we needed to know and kept to there times ,the job on the car was completed to my fullest satisfaction and they even cleaned the car which in my book goes a long way .

Service

Overall service was excellent but I was a little disappointed at the cost for replacing 2 rear brake pads

Service

Very helpful staff

Service

The work took a little less time than estimated than originally stated, which was good. As was the standard of the work and the condition of the vehicle on handover. But I was not expecting the large bill. Similar work on our BMW mini was much less

Service

Good reception, good facilities, kept well informed and the car returned clean & tidy

Service

Quick and effecient

Service

Friendly and professional.

Service

From booking to arriving and handing over my keys everything was straight forward. car returned cleaned with everything explained what was done by assistant who was very knowledgeable.

Service

Everything organised and relaxed and completed as expected.

Service

Job took less time than expected and car beautifully clean afterwards.

Service

car collected and returned on time

Service

The service was pleasant polite and proactive

Service

MOT done quickly with very pleasant environment to wait in.

Service

Very organised and professional.

Service

Had a punctured RF Tyre on the morning of our holiday. Dick Lovett Swindon had the tyre in stock and were able to fit it as soon a we were able to get to the showroom. That was great service appreciated by all of the family

Service

Always a fantastic service. The service manager got my car in in less than 2 working days after I had kerbed a wheel. Finish of the job was perfect, the car was clean and as always, the staff we brilliant.

Service

Great environment with a wide range of vehicles. Knowledge and professionalism of staff very high.

Service

Excellent service from Scott.

Service

The whole experience from the initial phone call informing me about the service to arriving to drop the car off was absolutely superb. All the staff at Dick Lovett BMW Swindon are second to none, nothing was too much trouble. Thank you.

Service

Promptly booked in when issue arose. Good communications, timely service and supply of a courtesy car when unexpected problems arose. Very good.

Service

Job completed on time and car well cleaned before returning.

Service

Excellent service thankyou brian

Service

friendly, easy, quick, no problems, inexpensive, clean car as a bonus

Service

Not 5 stars as had to wait 20 minutes to have my car returned to me when I could see it sitting on the forecourt following the service.

Service

I had to push to have the car looked-at sooner rather than later, as I needed transport and none was available for a while. After suggesting 'perhaps a demonstrator', something was found.

Service

Service was completed and car cleaned to an excellent condition in the time given by service coordinator.

Service

It took four visits to resolve the problem. The service was great (much appreciated) but I just find it incredulous that for a starting problem the last thing apparently checked was the starter motor and the battery. Their repair solved the problem.

Service

Even gave the vehicle a clean!!!

Service

Richard Macklin is a very affable, knowledgeable salesman.

Sales

I found the staff to be very helpful and informative.

Sales

The treatment that I received was superb.

Sales

Exceptional help, support and advice at every stage

Sales

Very impressed with the service. Didn't try to hard sell me the product which in turn didn't scare me away. Managed to come to an agreed price that I feel both I and the dealer ship were happy on. Very happy with the hole process and Vehicle

Sales

Mark Norton was excellent

Sales

My fourth purchase from Dick Lovett and they lived up to their high standards again.

Sales

Treated us as individuals and nothing was too much trouble. Receptionists very welcoming and sales staff only too willing to meet our requests.

Sales

All relevant questions answered in a non pressured,constructive manner

Sales

David was totally sincere, answered all my questions carefully and with consideration......buying a new car is a huge commitment, David showed complete understanding

Sales

Flexible regarding collection of new vehicle.

Sales

Very professional service. Good information and a nice environment to be in.

Sales

Very helpful and efficient staff, in a fantastic modern showroom.

Sales

Everything was carried as expected. Nothing was a problem.

Sales

The salesman was efficient professional and looked after our requirements from start to collection of the new vehicle.

Sales

Luke was very knowledgeable and provided the right level of sales support (consultative sell rather than being pushy). An asset to the Swindon BMW team

Sales

Excellent service, met my needs perfectly

Sales

Purchasing my new car from Dick Lovett Swindon was an absolute delight, sales manager Mark Norton was professional, attentive and a pleasure to deal with. All of my interactions with the team there have been extremely positive.

Sales

From the first moment of walking into BMW we where welcomed and given intelligent, thoughtful and precise information by Ria our sales manager.

Sales

We were welcomed into the Centre but did not feel pressurised. The salesman (Mark Norton) engaged with us and answered our questions. Although they did not have a demonstrator in the X3 35d spec they did have a used car which we we able to drive.