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ABOUT Dick lovett Swindon

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i Memphis Design with a special edition.

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BMW i3 Service Inclusive

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The BMW 2002 Hommage

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The New Dick Lovett Swindon

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BMW to preview i8 Convertible at the Consumer Electronics Show 2016

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New Competition Package for the BMW M3 and BMW M4.

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Introducing the new BMW M2 Coupe

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The new Dick Lovett Careers website is now live

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The new BMW 3 Series ED Sport Saloon

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The new BMW X1

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BMW 3.0 CSL Hommage

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Andy Murray wins 2015 BMW Open

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BMW at the 85th Geneva International Motor Show 2015

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Discover BMW M Performance Accessories.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the Team

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Tom Sutton

Head of Business
  • Years at the dealership 1
  • Years in the industry 20
  • Department All
  • Hobbies Rugby

John Pengilley

Sales Manager
  • Years at the dealership 2
  • Years in the industry 22
  • Department Sales
  • Hobbies Football, Motor Racing, Cycling

Ian Bird

Service Manager
  • Years at the dealership 2
  • Years in the industry 12
  • Department Service
  • Hobbies Cycling

Tom Reynolds

Retail Manager
  • Years at the dealership 6
  • Years in the industry 15
  • Department Sales
  • Hobbies Travelling

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above

Service

as per the above.

Service

Everything was completed that I requested very well we could enjoy are holiday travel with no worries

Service

Very efficient and friendly service

Service

No Problems

Service

They did not reset the service indicator.

Service

Everything was straight forward. Timings quoted were accurate. We got no surprises. We were kept fully informed. I.e.advised when it was found we needed extra work done together with the cost and how long it would take on top of the overall service.

Service

Would have been 5 stars but the air-conditioning service I arranged over the phone wasn't booked into the system so when I arrived there was no record of me calling to arrange it. Fortunately they were still able to fit me in.

Service

The service was carried out at the same time that other work was being undertaken. I suppose the only comment I would offer is that you do not get a post-service check sheet with BMW? It would be nice to have a paper sheet giving tyre depth, etc?

Service

As above

Service

Wouldn't dream of going anywhere else. Great communication from Tom, start to finish.

Service

I have had my issues - niggling issues - however based on my recent experience these seem to have been resolved.

Service

Everyone was friendly and the overall service was very good. I previously visited my local Mercedes garage and in comparison the service I received at BMW was night and day difference!

Service

Friendly, professional and helpful

Service

Good customer service

Service

As above

Service

Same as previous response

Service

The technician explained the work being done on the car during the service.

Service

Everything was to a standard expected from them

Service

There were a few issues along the way, but the way in which the Dick Lovett team approached its resolution made all the difference. The challenges are now a distant memory, and only a feeling of goodwill prevails.

Service

Customer service excellent

Service

Reliable, predictable and always helpful.

Service

Great advice flexible Team al in all a very easy experience

Service

Great staff with all of the customer facilities

Service

Always thorough and excellent quality work.

Service

Sorted problem well

Service

Very happy free drinks is a bonus for the mornings! Also how quick they are to deal with a problem

Service

I have just turned up at bmw services with problem and they helped me straight away.Which is great and very helpful when you have a very busy day planned.

Service

Great service

Service

Good customer service from start to finish

Service

They kept me informed at all times and were very polite.

Service

The problem was resolved and the computers updated. Excellent service

Service

Car was ready when expected and delivered washed and cleaned

Service

Everything went smoothly

Service

Vehicle MOT carried out to my satisfaction

Service

My previous car was a mercedes, I would rate them higher

Service

As above and have always used them, good guys and girls.

Service

Excellent customer service

Service

They are brilliant.

Service

Staff are always very pleasant and helpful. When I booked my car in for a service, the work was completed and my car returned to me within the specified time. Whilst there I asked the parts department about a question and they were most helpful.

Service

I've nothing to fault. I wasn't able to secure a loan car or have my car collected but I completely accept that that is a limited resource and more than adequately compensated for by having a place I could work fully.

Service

I had given some neighbours a lift into Swindon with me, these people were with me when I collected the car. I felt that they were being judged by their appearance - however appearance does not determine how much money they have in their pockets.

Service

From personal very positive experience over many years, this is the best I have ever known. Have already recommended friends and family to Dick Lovett BMW.

Service

The service team did what they said they would do and fixed a problem which wasn't immediately apparent

Service

Hayley was the best service agent I have ever dealt with.

Service

As for Q1

Service

Waiting an hour for a courtesy car which suddenly became available when I asked the Service guy on the desk took the edge of my experience.

Service

Friendly and efficient service staff. They accurately diagnosed and fixed the fault on my car.

Service

Car was not ready when i collected ...it was lunch time it took a while to get served.No big deal .

Service

Fast and effective service

Service

The recall notice 1 .5 hours it took all day

Service

Usual personal service and advice

Service

Everything was spot-on.

Service

Very easy and straightforward to arrange

Service

My problem was solved speedily and at reasonable cost

Service

It was quick,finished when promised and reasonable prices

Service

The level of service from phone call to collecting my car was perfect as usual

Service

This was an MOT and despite not being the cheapest outlet, the service that was received was excellent!

Service

Prices are high compare to market, but you get satisfaction, but if Prices are inline with market then you will get better Customer Satisfaction and probably more customers, because its the personal recommendation which grows business.

Service

Dealt with very promptly and efficiently and pleasant working environment while I waited.

Service

Everything completed as promised, on time.First class car wash.Dash cam disconnected.

Service

All went smoothly, all staff were very helpful and accommodating.

Service

Very satisfied.

Service

Problem rectified in a prompt manner

Service

Booking was very straightforward and met my availability. Service at the garage was prompt, efficient and friendly.

Service

The whole experience was about making sure that my car was running well and the replacement of my condenser meant that my air conditioning would work properly.

Service

Always a great service

Service

When I arrived to collect my car, the receptionist seemed to be on a personal call and told me to sit in waiting area. After waiting about 15 minutes, another man came in to collect his car and was seen before me and I had to stand up to be noticed.

Service

The whole experience was painless, the staff were helpful and the repair was carried out in a timely manner.

Service

I no longer know who I am dealing with

Service

Ordered efficient and welcoming visit from beginning to end.Customer satisfaction is successfully number one for the Dealership.

Service

Easy and quick appointment booking. Work carried out to schedule. Courteous and helpful staff. Only downside - the only place to work that has power sockets, has the least comfortable stools in the world, and the comfy seating has no power.

Service

Nothing to complain about

Service

This was the second tome we have had the winter wheels changed on my wife's car and the second time she has driven away and the tyre pressure warning lights came on. She had to go to a Kwik-Fit this time to get the pressure adjusted.

Service

Very satisfied. Salesman Luke Day was very helpful and willing to help in any way he could.

Service

No charge for hire car. My car returned very clean. Before any expense carried out a phone call to agree.

Service

All went to plan.

Service

It was a great experience, I was made to feel quite special

Sales

Because everything went smoothly and the new controls explained fully

Sales

We told Luke what we wanted & how much we had to spend & he delivered to the letter. He explained the different aspects of the various models & we were kept informed on how things were going throughout.

Sales

Staff were very knowledgeable and willing to go above and beyond. Organising an extended test drive in a similar model was key to making my decision.

Sales

Patient, polite and informative at every stage. Never pushy but clearly describing the advantage and benefits of BMW ownership.

Sales

Excellent service from Dick Lovett

Sales

The purchase was a pleasant experience with all the various options explained clearly. Taking delivery of my new car was also enjoyable with the sales man taking the time to explain how the various car controls work.

Sales

I don't think they could have done any more.

Sales

As above, contact was also very proactive from dealer as the order progressed

Sales

I was talked through the purchasing of the vehicle including a test drive on a similar model, offered a good deal and when the vehicle should arrive, the vehicle actually arrived a couple of days early. On collection I was shown all the controls.

Sales

I was keen to get a car quite quickly but the spec I desired wasn't available but they managed to hunt something down that I quite frankly loved!

Sales

Everything done at a professional manner to test driving then presentation

Sales

Delays, confusion and lack of Information causing stress and almost the cancellation of my order

Sales

Good customer service, felt comfortable with transactions with Mark Norton, didn't feel pushed into a purchase, felt happy buying from him as a representative of BMW

Sales

Excellent service from Mark Norten - Top rate.

Sales

From the outset, I knew that the 5 series Tourer was my desired choice, and throughout all stages, from conversation with the sales executive well before the model was released to the day I took delivery, I always felt welcome and looked after.

Sales

Luke made everything easy and straight forward

Sales

Everyone was so helpful and friendly made the car sale so much easier and straight forward great salesman Luke Day.

Sales

I thought the service provided by Simon Costello was excellent. He was very informative and clear he couldn't do enough for us.

Sales

very good service and communication

Sales

The person I dealt with was friendly, patient, courteous and competent. There was, however, a glitch over receiving the car within the time promised (between 7 and 10 days). It finally arrived after 17 days. The problem could have been sorted earlier

Sales

Good deal. Excellent and efficient, but personal and relaxed process.

Sales

This is my fourth BMW purchased from Dick Lovett in Swindon and they always look after me.